West Lynn Veterinary Clinic

Wonderful place for you and your animal! Both personal and professional the entire staff is caring and friendly. They have been beyond the necessary staying late on a Friday to help my sick animal. Considerate and competent. I can't say enough! Read Less

I am sad to feel the need to leave a review like this. Took my baby girl in for a standard tooth extraction and cleaning. While everything is fine - she's healthy and good - my experience was disappointing and not consistent with what I have had with other vets. As an FYI to all incoming/new patients - the "standard" procedure was about $300 over the estimate. They also did not call me to notify me when the cost was over a certain amount even though I requested they do so. My expectation was that I would be informed of her progress throughout the day and that did not happen. I had to call multiple times for a follow up and was reminded on multiple occasions how busy they were - making me feel like we were a number and not a priority. The vet did call to reconcile that but her call seemed a bit confrontational, when really I just wanted an update on my pet. I also didn't receive a call from the actual vet until I had escalated the call and expressed my displeasure. Prior to that my only contact had been with the vet technicians. I cried when I picked her up because she was wrapped in a blanket that was saturated in her own urine. It was not just a little urine - it was soaked - and she stunk which led me to believe she'd been laying in that for hours. Not okay. I did call to address my concerns and rather than feeling heard, I felt like a nuisance for calling (again). If you are CRAZY about your pets, this is not the vet for you. I will continue with a smaller, more personal, vet experience moving forward. Read Less

Run, walk drive here. Can't get better care, with true animal people. West Lynn Veterinary Clinic is the best. Thank you, to all the docs. Max needs care that isn't always understood. I advocated, and you became my partners in it all. GREAT result!Special shout out to the techs. Yes, um, Max doesn't love to have his feet touched, does he? You are all so wonderful to him, for that simple service of nail clipping.  Know how to do it gently, smartly and efficient. I so appreciate it all.Drs. Angie, Deborah and Sarah- all of you have done nothing but provide me and Max with the best care. A new Dr., for me- Dr. Rachael- we'll meet one day. And you'll have superior record keeping, so Max won't be a stranger to you. Cool!I trust this within my dog's health, and West Lynn Vets never disappoint. Shoot, I drive from Bouldin to see them. SO worth the trip, no matter what traffic gives me. Special place. They CARE. Read Less

The folks at West Lynn Vet Clinic are wonderful. Dr. Rachel D. is amazing! She is very thorough, explains the whats and whys of any examination, conditions and/or treatments she is doing or recommends doing. My Yorkshire Terrier was recently diagnosed with a Mast Cell Tumor which had to be removed surgically. She walked me through every step, before, during and afterwards. Her technician was also extremely caring and professional. I felt my furbaby was in the best possible care. The office staff was very easy to work with and friendly with appointments and helping me get paperwork I needed to submit to my pet insurance co. Read Less

I love this clinic. The doctors and staff are very attentive, caring and knowledgeable. Each doctor I have worked with has gone above and beyond to assist me and my pet's needs. Highly recommend West Lynn Vet Clinic! Read Less

This is a neighborhood vet who takes on-going care of our beloved but aging cat. A vet is always available for routine or emergency care and their assistants are competent and caring. Helpful reminders take over the task of keeping up with 6-month or yearly tasks. Someone actually answers the phone if you call---rare indeed these days! Read Less

This is THE place for care for your animals. They really DO care. I can barely speak to it all- the staff and techs are awesome. I always surprises me that they know my dog, when I call. Um... It shouldn't. He has a seizure disorder- docs have been fabulous and knowledgeable with that care. And when they had a question, they consulted an expert, in his disease. Quite without me having to be there. COOL! Then? He REALLY, really doesn't like his paws to be touched. Makes nail trims, shall we say, LOUD! Techs are so good to him... Well run office- if you need a "squeeze in" they are there. Everybody in this office is a fan of animals, and the humans feel as comfortable as the pets do. I cross the city to get there. SO very worth it. Read Less

My dog recently had a scare requiring a late night emergency vet visit, followed up with Dr. Whitworth and she was great! Calmed my fears, great at helping me understand what was going on with my dog and really took her time with us. Would highly recommend Dr. Whitworth and the whole staff at West Lynn Vet Clinic to all my friends and family. Read Less

The staff here is amazing! I mainly see Dr. Faludi, and I highly trust her with my two kitties. She is honest and explains all of my options well. I have never felt like they were trying to oversell me on anything. You can tell everyone on the staff truly cares about your fur family. Highly recommended! Read Less

Love this practice! We just moved to Austin with our three dogs. West Lynn Vet got them all set with annual checkups and their necessary vaccinations, etc. Extremely knowledgeable staff and vets. They were very organized and professional while being super friendly and welcoming! Would be ten stars if Yelp had them! Read Less

I highly recommend West Lynn Veterinary Clinic.  I have two dogs and Dr. Faludi is our vet.  I switched from a downtown clinic and couldn't be more satisfied.  The location is convenient with an on-site parking lot, but most importantly, the care that we have received has been amazing! Read Less

Efficiently run veterinary practice with kind staff. I recently switched to West Lynn from Lake Austin Boulevard Animal Hospital because LABAH was becoming too pricey. West Lynn Veterinary Clinic has more reasonable prices and also the facility is cleaner. Front desk staff is especially good. Read Less

West Lynn is the best! The staff is friendly and amazing and truly care about the well being of your pets. Dr. Crawford was particularly fantastic when I had to put my old cat Crackers down. I can't say enough positive things about this place. Thanks guys! Read Less

West Lynn is the best! The staff is friendly and amazing and truly care about the well being of your pets. Dr. Crawford was particularly fantastic when I had to put my old cat Crackers down. I can't say enough positive things about this place. Thanks guys! Read Less

West Lynn vet is absolutely awesome. The staff is so friendly, and my dog Layla loves it there! She had to have a little surgery, and they took the best care of her and called me the next day to follow up and check up on her. I felt very comfortable having her in their care, and I would highly recommend them! We have definitely found Layla's new Austin vet! :) Read Less

I am a professional dog trainer, and when my darling Chesapeake, Bay, came limping up to me on three legs ( she was playing by the pool 30 seconds earlier), I sprung into action, got my girl in the car and headed to see our saviors!      Bay is as tough as they come when chasing her bumper into the water, so when I initially assessed it I thought she must have she fractured some toes or had a tough soft tissue injury. Dog parents always assume the worst and hope for the best. I called on the way, they fit me in immediately. The vet techs are all awesome (professional and warm)  and when Dr. Angie came in she immediately talked me down from my "we need to X Ray, should we X Ray? Let's X Ray" mindset and reassessed. I was hopeful that it could be a wasp sting, but she's a hairy little lady and it was hard to tell. Dr. CookieJar examined her thoroughly, picking up on the slightest breathing change to locate the source of the pain. I trust her implicitly and thought it may be a wasp sting where we can't see it, calmed my nerves, gave her a Benedryl injection (I opted for the injection over dosing her myself although she gave me the appropriate dosage amount as to save me some $). The next day Bay was 100% fine and I was beyond relieved. More over, I got to know WLVC that much better. They are a clinic that has integrity and will only run tests when they think it's necessary. As a dog trainer and previous vet tech, I know what clinics overcharge or order tests immediately. This place is completely trustworthy in my book. The vets are all seasoned, intelligent, well educated with amazing bedside manor and integrity. Whenever one my my clients asks me where to take their dog- I always tell them West Lynn Vet, as my girl deserves the best; yours does as well. Thank you to West Lynn, I found the best in Austin; West Lynn Vet Clinic. Read Less

Everybody knows it's not much fun to take a cat to the vet!! However, the staff and vets at West Lynn Veterinary Clinic make the experience as pleasant as possible. I have more cats than I want to admit, and occasionally families of foster kittens, so I have been to their clinic a lot. If there is a serious problem with your pet they manage to work you into their schedule VERY quickly and then discuss the treatment options with you rather than just telling you what should be done. I can't recommend them highly enough!! Read Less

This review is long overdue. I have been taking my yellow lab to West Lynn for several years for annual exams, and it was not until I brought him in for a large growth -- that turned out to be cancer -- that I realized what an amazing place this vet is. Dr. Faladi held my hand every step of the way, explained all my options, referred me to the best oncologists/surgeons, called me at night when as she was making dinner for her family, and made me feel as though my dog was her dog. We've had a few smaller issues in the last couple of years, and the service has been the same. I highly recommend West Lynn! Read Less

West Lynn Veterinary Clinic was recommended to me many years ago when I was looking for vet care for my boss' Australian Shepherd. I was always so impressed by their knowledge, bedside manner and competitive prices. When we got our first pup, I just knew they had to be our vet too. Drs. Crawford, Whitworth & Faludi and their staff are like family to me! Read Less

Amazing staff, reasonable prices, caring detail in answering all questions and even a follow-up call the very next day (on a Saturday!) with some lab results. We have found our pets' new doctor! Thanks for doing what you do! Read Less

We love everyone at West Lynn Vet Clinic - 10 stars if we could give it.  They take the time and energy to always go the extra mile, to make sure our little ones (Two maltese) have the best care and are healthy and managing everything that comes their way.  Boarding is awesome, and they are always quick, efficient, and open to questions.  A wonderful place to take your pets - yes, yes, yes! Read Less

Aside from the clinic being within walking distance of home, the staff are friendly and engaging right from the minute you walk in the front door. Transferred all three of our pets there and it was a seamless process. Pleasant space, kind and considerate Drs and staff. And treats. For the dog. Lots of smiles and wags.Read Less

Dr Faludi has been the vet for our Pomeranian since she was just a pup. I met her at one location, saw the passion she had for our puppy, and followed her to another location, then to West Lynn Vet. This doctor has shown nothing but compassion, love, and attention to details the whole time we have seen her. You just don't find a better vet for your little loved one.Read Less

These guys are just so amazing and I trust the team so much.  The whole team feels like a family. I love Dr. Crawford and Whitworth ! And since I work so much I am most happy with the vets concern with helping me when I can't physically get in where most vets in the past just refuse to help over the phone.. Even if it's just with care till I can get there. These actions all compound to the team wanting what's best for the animal. That is pretty cool. ;) I've never felt this way with a vet and I've had my toy yorkie for 10 years. Read Less

I've been using West Lynn as a vet for years and feel like the people there are truly my friends. I know they care so much about my pups. I'd recommend them to anyone and will continue to use them as long as I'm in Austin! Read Less

What an amazing clinic! I was absolutely devastated when I found out my pit bull was in her end stages of kidney failure and no one could say for sure how much time I had left with her. They gave me every option available to help her as much as I could and really made every effort to ensure her comfort as well as mine with the whole process. I could not thank them enough. We got a new pit bull puppy right before she passed and a handful of months later we find out he has a bone disease called HOD. When I showed up panicking at their front door at 7 am they were and have always been so generous, understanding, and accommodating. Not to mention understanding my financial situation and working with me on my balances... They also see my kitty too. I really can not speak highly enough of all 3 vets here. Read Less

This vet clinic is one of the very best. My dog is a bit of a handful and they work around his anxiety and high energy. I had an emergency, they got me right away. I appreciate the doctors and staff here so much. Only issue I have is that they are a litttttle expensive but to me, it is worth every single penny to make sure my furkid is treated well. Read Less

On so many occasions, the incredible team of doctors at West Lynn took amazing care of my companion of nearly 14 years. Through routine care and vaccines and two devastating emergencies, the staff treated us both like family, with loyalty and love. Since Timber's passing, they've shown incredible compassion for both of us. I couldn't recommend more loving folks to all pet owners and can be certain I'll take my next pup their way for all of his care once I'm ready for another. West Lynn is a hands-down, stand-up community organization, bringing vitality and high-quality care to all the two- and four-legged families in the Austin area. Read Less

West Lynn Vet Clinic took such special care of my pet, King Arthur, throughout his life. We were so lucky to work with them during healthy times but also through his diagnosis, sickness, and end of life care. We so appreciate all of the staff and Dr. Crawford for taking such great care of us. Read Less

I went into the vet to get some flea prevention for Buster. I dreaded to get the wet stuff you put on their backs as it's so messy, so they offered a pill called Comfortis. Thank you for this option to rid the fleas on Buster! Read Less

We are from the Clarksville area so West Lynn Vet is convenient for us. I made a last minute appointment yesterday and they were really accommodating. They allowed me to drop my dog off so I could return to work, and I picked him up when I was done. I can't stress how well this drop off service works for me. Read Less

Every time I take my pets to visit Dr. HANKS I always say, ""HOW CUTE"". The office is very clean, the receptionists are very warm and friendly, and the techs are very professional in handling my cat and 2 dogs! I am very happy taking my pets here. Kudos to Dr. Hanks! Read Less

I went in today to get more heartworm meds for my dog, Blaze and surprised to see that they have made it affordable for me to purchase 6 months at a very reasonable price. I asked Michelle, the receptionist, why so? Her answer, because of the economy! Now that is a smart move from them. Thank you for helping us a very satisfied client! Read Less

I have been bringing my Jack Russel here for a few months and I really must say WOW. Before I came to West Lynn I was constantly dealing with my dog having one ear infection after another. This was not only very frustrating but it was draining my wallet. Dr. Hanks switched us to a new brand of food which is somewhat pricey but it has made all the difference. My dog's ears are now fresh and clean and I have noticed that we are making far less ear visits to the Dr. He also seems to be shedding less which is a huge bonus with white dog hair. I wish our last vet would have given us this advice... Great advice. Highly recommended. Read Less

Dr. Hanks took such good care of my cat Elsie (she has cow markings) when we figured out she was having trouble with her teeth. He cleaned them really well and she seems much happier. He also gave us some detailed instructions on how to keep her teeth healthy in the future. The staff was also really nice and very comforting during the hard time while kitty was under. Read Less

My 2 animals have been under WLVC's care for years. The staff knows them (and me) very well. The only side note is they are a bit higher than the discount vets, but like dining out and other merchandise, you get what you pay for. The best in town for service! Read Less

I have know Dr. Hanks (Lewis) since he opened his practice years ago. Our dogs were one of his first patients and so have all of our dogs since. Yes I know Lewis on a perdonal basis as well as our dogs' vet. There may be other vets that are as good, but none better Sutton Page sutton@austinairbalancing Read Less

I wish I had read these reviews before taking my dog to see Dr. Hanks. Although Dr. Hanks was pleasant when he examined my pet and prescribed medication and food, he ""fired"" me because I called with a follow up question regarding my dog's medication. Apparently he does not like to be ""doubted."" He refused to answer any follow-up questions after my $300 visit (which, incidentally, is expensive but I did not mind paying because I trusted Dr. Hanks), and suggested I take my dog elsewhere. I took my half-deaf puppy to Dr. Biehle at Brykerwood and was amazed by how kind he was and eager to educate me about my pet's health. Whereas Dr. Hanks wouldn't talk to me on the phone about the medicine, Dr. Biehle called me and left me a long detailed voice message about the risks and benefits associated with the medications. The vets at Brykerwood are remarkably less expensive than Hanks, too. It just goes to show you that sometimes the amount of money you pay is not commensurate with the service. Do not take your pet or your wallet to West Lynn Clinic. Read Less

From driving by West Lynn Veterinary Clinic and visiting its website, I thought it seemed like a very nice vet's office. I made an appointment, and when I came, the office was clean and the vet tech and vet were very friendly. HOWEVER, as soon as I put my cat on the examination table, the vet tech held him down in a choke hold. He had his hands around my cat's throat, and began tightening them when my cat started screaming. I have been to many vets with many different animals in my life, and I have *never* seen an animal handled in this way. My cat is one of the most laid-back cats I've ever met; he would have just sat there on the examination table and let the vet look at him. But instead, the vet and vet tech immediately sent him into a state of panic by forcefully grabbing him and holding him down. I don't know what cat would put up with that kind of treatment-- certainly no cat that I know. I became so upset that I told the vet tech to stop and all but pushed his hands away. Then, instead of trying a different approach, like petting my cat while examining him, the vet immediately dismissed us, saying, ""I'm sorry. I can't work with him."" My cat was sick, and the vet sent us away because my cat screamed when he was being strangled. I asked the vet if they could examine my cat without strangling him, and he quickly answered, ""no; that's just the way we do things here."" I felt shaken and disrespected. My cat immediately went back to being calm when the vet tech stopped strangling him; they easily could have examined him. But instead, we were immediately dismissed because they strangle animals to hold them down in this office. Maybe that technique works for dogs, but I would like to meet a cat that would hold still without screaming while being held in a strangle hold. If you want a gentle vet who has more interest in your cat's well being than sticking to his method of handling animals, do NOT go to West Lynn Veterinary Clinic. Read Less

This clinic is very caring, loving, and understanding when it comes to any medical procedures, as well as having to put one of my pets to sleep. The clinic understood my pain of losing my favorite friend. They understood the difficult stress that I was under in having to make such a hard choice. Read Less

Dr. Hanks saved my dog's life after being chewed up by another bigger animal. I called very upset, and the gentle staff stayed on the phone with me and guided me to their office. They took ""Jolly"" immediately into surgery. I thought it was expensive at first, but called other vets after the I received the bill and realized he saved me $74 from other vets' charges. The other thing I noticed about the clinic is that it does not smell like urine or animals, it was clean and the staff was friendly and patient with me as I asked the same questions, over and over. They assured me Jolly would be OK. He is now happy and back to normal after a life threating attack. I would recommend him to anyone that needs medical care and upkeep for their pet. Read Less

Dr. Hanks is very knowleable and diagosed the condition of my pet right away. On my second follow-up visit, his receptionist staff informed me that Dr. Hanks requires pets to be vaccinated every year. My response was that I prefer to stay on a 3 year schedule. Then, I was asked to go to the examination room where his office manager informed me that I was not going to be able to get service at this clinic because Dr. Hanks was very annimate about vaccinating animals every year. He also requires worm tests every 6 months (most veterinarians recommend it once a year.) I think that at a minimum Dr. Hanks should have told me directly this since I was on-time attending my appointment. Read Less

This doctor is greedy and very expensive. Not only that the staff is rude and then when my dog had an emergency they wouldn't even call back after 42 hours! They had examined my pet and then 2 weeks later insisted to exam again for another $65 for when I merely needed to board my dog on an in-cabin plane ride...total rip off. The doctor even had the audacity to tell me that he needed an hour and $30 plus $300 for anesthesia to take a baby tooth that was already dangling and about to fall off. Silly...the tooth fell out that day. Read Less

Dr. Hanks did everything short of demand certain overpriced and needless procedures for pregnant girlfriends dog. In the end the diagnoses was ""stress"". Cost 231.00. Do the math and go somewhere else. Read Less

It is highly recommended you overlook West Lynn Vet and find another vet. Dr. Hanks is not a gentle man. Sure he's an educated man with experience, but when it comes to gentleness and love, you will get none from Dr. Hanks. He's aggressive towards the animals and his superiority towers above all in the clinic. Really and truly, if you adore and love your pet and want the best care for him/her, West Lynn Vet is not the place for you. Read Less

I was very disappointed with the care (or lack thereof) provided by Dr. Hanks. I felt he was pushy and didn't really listen to my questions or concerns regarding my pet. Each time I visited the clinic I ended up spending a fortune, and then had to return (and spend MORE) because my pet's health did not improve. I felt pressured to buy expensive food and products and was made to feel guilty if I did not purchase the items. I later found the same food available online for HALF the price... I expected it to be a little cheaper, but $15 vs. $30 is a huge difference to me. I really felt that West Lynn Vet and Dr. Hanks were taking advantage of me and my pet. Read Less

I acquired my dog through a rescue group. Needless to say he was a wreck.. Dr. Hanks was wonderful with us. We love our new dog and couldn't not have made it with Dr. Hanks and his woderful staff. I would recommend Dr. Hanks to anyone who wanted top notch care he provides. Read Less