Harwood Oaks Animal Clinic
Bedford, Texas
General Info
Our mission is to provide the highest quality in veterinary medical care in a friendly, relaxed setting. Our caring team provides a full array of traditional, modern medical services and alternative treatments to meet your pet's total health care needs. At Harwood Oaks Animal Clinic, we really do "treat your pets like family."
We have an exceptional staff of talented doctors and support technicians with particular interests in all aspects of animal care. Our family-oriented staff is committed to providing you with state of the art veterinary care while maintaining an atmosphere of respect, support, and continued education.
We offer a complete range of veterinary services, including vaccinations, routine, major, and emergency medical, surgical, and dental services. We also have hospitalization, critical care and boarding.
We have an exceptional staff of talented doctors and support technicians with particular interests in all aspects of animal care. Our family-oriented staff is committed to providing you with state of the art veterinary care while maintaining an atmosphere of respect, support, and continued education.
We offer a complete range of veterinary services, including vaccinations, routine, major, and emergency medical, surgical, and dental services. We also have hospitalization, critical care and boarding.
Reviews
Sonia Ashford
30 May 2018
REPORT
Dr Pieterin and her staff are awesome. They care for my dogs as if they were my babies. Exactly how I’d want them to be treated. They are always caring and attentive.
Keya Davani
16 Apr 2018
REPORT
DO NOT GO HERE. The staff is incredibly rude and heartless. If they treat people like this, I can't imagine how they treat our pets.
Bruna Verza
17 Feb 2018
REPORT
If I could give no stars I would. DO NOT GO HERE!! Save your money and go somewhere where the vet cares about your pet and not your money. My very old dog has been sick all her life with different typ...
If I could give no stars I would. DO NOT GO HERE!! Save your money and go somewhere where the vet cares about your pet and not your money. My very old dog has been sick all her life with different types of infections and is too weak to undergo any treatment or surgeries. I decided to bring her in because she seemed to be getting worse and in pain. Whenever I made the decision that I needed to put her down, the vet became very judgmental. I didn’t want to spend hundreds of dollars on a treatment that was just going to make my dog be in even more pain and not cure her. When I decided to take her home and discuss with my family what we wanted to do, SHE FLIPPED. She started YELLING at me saying that she was going to have to report me to animal control for animal cruelty if I left and that it was my fault that this was happening and that I waited too long to go in. You don’t talk to someone who is about to put their dog down like that. This is th hardest decision a dog owner is going to make in their life. I hated seeing her in so much pain. I felt so attacked for wanting to decide with MY FAMILY what we wanted to do. I later booked an appointment there to put my dog down (I didn’t have a choice to choose another vet clinic bc I would’ve been reported for leaving). And her assistant came in and gave my dog a pain medication shot and told me to go home. When someone and their family is going through a time like this, you have to be respectful and calm and she wasn’t at all. The only one who was very attentive was the receptionist and only because she saw me in tears. Please don’t go here! The vet is so judgmental and rude when you don’t agree with her and makes you feel so bad for the decisions you decide for YOUR pet. Go somewhere where they respect you and care for your pet. Not somewhere where all they care about is taking your money and judge your every move.
Scott MacQuarrie
14 Feb 2018
REPORT
Well now.. If you don't want to visit a holistic vet, the choice is simple. Don't visit one. The ratings here all way out of skew. Cheryl PETerein is a wonderful person who cares deeply about anim...
Well now.. If you don't want to visit a holistic vet, the choice is simple. Don't visit one. The ratings here all way out of skew. Cheryl PETerein is a wonderful person who cares deeply about animals and has exceptional knowledge about how they are designed to live and thrive. Okay, I waited a little longer than expected. That was because the tiny patient ahead of me and mine needed some extra time. Granted with pleasure. Best vet experience ever in over 40 years owning dogs, cats, horses, cows, goats, chickens, you name it. Great staff too, and I felt the cost was very reasonable. Oh yah, my dog left feeling wonderful after a week of misery.
Sheryl Jeffries
21 Jan 2018
REPORT
We have been using this clinic since 1996 and have been very pleased with it's services. I love the way they use a holistic approach to animal care. I highly recommend them to anyone who is looking...
We have been using this clinic since 1996 and have been very pleased with it's services. I love the way they use a holistic approach to animal care. I highly recommend them to anyone who is looking for a kind, caring atmosphere.
Tyson Heaton
10 Nov 2017
REPORT
Formerly Harwood Oaks, though their website still says that. It's confusing so I asked their receptionist.
We've been bringing our dog here for 3 years and always have positive experiences. The vet ...
Formerly Harwood Oaks, though their website still says that. It's confusing so I asked their receptionist.
We've been bringing our dog here for 3 years and always have positive experiences. The vet spends plenty of time answering our questions and often sends us with free samples. She also will talk nutrition and behavior so we get a better overall picture of our dogs health.
Kashi Bhatt
31 May 2017
REPORT
Harwood Oaks is a great place for my cat Harvey ! There are Conventional and Holistic Veterinarians on-site so I can choose ...I love the Holistic approach to caring for my furry friend, it's a blessi...
Harwood Oaks is a great place for my cat Harvey ! There are Conventional and Holistic Veterinarians on-site so I can choose ...I love the Holistic approach to caring for my furry friend, it's a blessing to have found Dr.Peterin! They have top notch vet-techs who are very friendly & experienced with handling and treating animals . I also love the unique variety of cat food , from RAW to Grain Free products which I have yet to find anywhere else . I know when Harvey needs medical attention exactly where to bring him ...Thank God
Bryce Warren
24 May 2017
REPORT
Horrible. Took off work for a 415 appointment- got there at 4. Finally got up and walked out at 520 because I still hadn't seen the vet. No one was at the front desk upon my exit. Facility was filthy ...
Horrible. Took off work for a 415 appointment- got there at 4. Finally got up and walked out at 520 because I still hadn't seen the vet. No one was at the front desk upon my exit. Facility was filthy with pee all over the floor and the vet tech was so uneducated you couldn't even understand what he was saying. AVOID THIS PLACE IF AT ALL POSSIBLE.
Soni Ash
2 May 2017
REPORT
Great Vet and caring staff. We just love the team atmosphere and friendliness. We are so glad to have found a wonderful place for our furbabies.
Damien Sloan
26 Apr 2017
REPORT
Bout a month back I went here n They were great with my dog While getting rabbies shot...Very friendly and calm environment and wasn't sure how my 85lb German Shepherd - eng bulldog mix was going to a...
Bout a month back I went here n They were great with my dog While getting rabbies shot...Very friendly and calm environment and wasn't sure how my 85lb German Shepherd - eng bulldog mix was going to act but all went smoothly...Will be referring n common back
Ron Kocher
8 Feb 2017
REPORT
After we picked up our rescue cat at a shelter, we took her to Animal House in Bedford, TX for a checkup. They found mites and ear irritation that were treated. They do a thorough job, are very friend...
After we picked up our rescue cat at a shelter, we took her to Animal House in Bedford, TX for a checkup. They found mites and ear irritation that were treated. They do a thorough job, are very friendly and love the animals.
Laci Taylor
26 Dec 2016
REPORT
The owner/vet is very rude and practically forces you to purchase her holistic products and makes you feel like a stupid and terrible owner if you don't. Our dog has a bad heart murmur and will have s...
The owner/vet is very rude and practically forces you to purchase her holistic products and makes you feel like a stupid and terrible owner if you don't. Our dog has a bad heart murmur and will have seizures and instead of heart medication all she gave him was some cardiac support powder for his food and his seizures continued. We tried a different vet who immediately put him on heart medication and his seizures stopped. He has terrible allergies and will break out in hives and chew and itch until he has open sores all over his body and she refused to give him the cortisone shot he was receiving from the other vet that would clear it right up. Instead she insisted we buy her expensive holistic all natural products, and we spent $400 on products that did not work at all and our dog continued to suffer. They ran the other vet off that was actually helping our dog and now she is your only option. She is very rude and looks down on you if you don't agree with her methods. We have nothing against her products, they simply don't work for our pet and we refuse to keep him with a vet who can't put the animals health and comfort ahead of her pride because she is determined to make everyone follow her philosophy. If that's all she's willing to prescribe they need to advertise that and let you know up front instead of wasting your time and money and making your pet needlessly suffer.
Kenneth Hooton
14 Dec 2016
REPORT
Great neighborhood vet clinic. I have taken my Flat-coated retriever here since I got her for the past 7 years. The staff is excellent!
CS S
17 Nov 2016
REPORT
We have taken our dogs here for several years and all the staff from the doctors to the vet techs to the front desk are friendly and helpful. The staff is very attentive to your pet while they are the...
We have taken our dogs here for several years and all the staff from the doctors to the vet techs to the front desk are friendly and helpful. The staff is very attentive to your pet while they are there and they also have a nice touch with follow up phone calls after they come in to have anything done like vaccinations or any procedures to see how they are doing. They recently added a text reminder service for appointments which is great to help you keep track of your appointments.
Tara Mccann
6 Nov 2016
REPORT
I love the whole staff here. I moved to the area a year ago and was looking for a new holistic vet who supports raw feeding and not over vaccinating. Dr Peterein is very educated on using homeopathy a...
I love the whole staff here. I moved to the area a year ago and was looking for a new holistic vet who supports raw feeding and not over vaccinating. Dr Peterein is very educated on using homeopathy and other holistic approaches to a healthy pet. My 5 dogs and I love her and her staff!
Katie Montcalm
21 Oct 2016
REPORT
This place is AMAZING!!! It is often confused with other vets in the area and has recently changed their name to Animal House. My dogs are terrified of any vet clinic but not this one. The staff is am...
This place is AMAZING!!! It is often confused with other vets in the area and has recently changed their name to Animal House. My dogs are terrified of any vet clinic but not this one. The staff is amazing and made our dogs feel safe and comfortable. They took the time to really get to know my dog and do a very thorough exam. The doctor is very understanding and worked with out financial needs. This is the only vet I will ever need! Both of our dogs had major issues within 2 weeks of each other and the doctor went above and beyond to help us.
Jennifer Waldron
11 Oct 2016
REPORT
Very nice and caring! they take the time to explain everything and don't hesitate to answer questions that I have concerning my dog.
Reynolds Patrick
3 Sep 2016
REPORT
Took my dog there for itchy skin. Dr Peterien was very loving and caring towards him as well as the rest of the staff. My dog hasn't scratched once since our visit. Would definitely recommend this cli...
Took my dog there for itchy skin. Dr Peterien was very loving and caring towards him as well as the rest of the staff. My dog hasn't scratched once since our visit. Would definitely recommend this clinic and Dr Peterien and Dr Tucker for all your veterinary needs.
Maria Burton
22 Aug 2016
REPORT
LOVE love love Dr Peterein. Cheryl has saved my cat several times. She CARES. I recall an early morning conversation with her (as a new client) and she had stayed up until the wee hours the night befo...
LOVE love love Dr Peterein. Cheryl has saved my cat several times. She CARES. I recall an early morning conversation with her (as a new client) and she had stayed up until the wee hours the night before -- searching the internet for answers to blood work that made no sense. This is who she is... and sometimes this means she may not be the easiest one to reach or have time to speak with everyone -- and what I have come to know is that this is because she is with her patients, researching for her patients, or calling other specialists FOR her patients. aka: exactly where she needs to be. God bless her. I trust her like i have trusted no other vet. And, my cat LOVES her.
Aria Lang
17 Aug 2016
REPORT
I do not recommend. Highway robbery for doggie dental. I brought my 2 pups in for a routine teeth cleaning on 8/16/2016 and it ended up $824. I knew it would be at least $200 each, but $824. They didn...
I do not recommend. Highway robbery for doggie dental. I brought my 2 pups in for a routine teeth cleaning on 8/16/2016 and it ended up $824. I knew it would be at least $200 each, but $824. They didn't call me and tell me they were taking out a loose tooth or that it would end up to be a house payment. That is 8 weeks of groceries, rent for a month, 2 car payments, 2 health insurance payments for something that my dentist only charges $128 (with no insurance). This vet has gone overboard and you can't get your pups until you pay for everything they can get from you. A 15-yr relationship gone out the door and Cheryl Peterein wouldn't even come and talk to me. Shame on you.
Lori Rentfrow
17 Jun 2016
REPORT
My first visit and I couldn't be happier. In the past i have left the vet feeling a little gouged and a little shamed. I'm not saying it was cheap but I left feeling I got a lot of bang for my buck. ...
My first visit and I couldn't be happier. In the past i have left the vet feeling a little gouged and a little shamed. I'm not saying it was cheap but I left feeling I got a lot of bang for my buck. Dr. Petersein is so sweet and so caring. She uses oils and has a holistic approach and champions real food eating. I am one happy momma.
Robert Birchfield
22 Apr 2016
REPORT
Don't go to this vet!! I spent about thirty minutes in an exam room with my cat to get her vaccinated. Vaccinations didn't happen. She then ranted about how much other vets wanted to vaccinate and how...
Don't go to this vet!! I spent about thirty minutes in an exam room with my cat to get her vaccinated. Vaccinations didn't happen. She then ranted about how much other vets wanted to vaccinate and how wrong it was. I got my cats nails trimmed and a mat brushed out plus the exam. Also a non prescription medicine for her teeth. I got charged $92 dollars for this when the vet didn't really do anything! I also got a lecture on what foods I should eat thrown in. This vet is a complete waste of time and money! Find a competent veterinarian!
Kelly Shaine
27 Jan 2016
REPORT
Customer service and communication and staff knowledge very poor.
They booked an appt. for me on a Saturday for a new puppy visit, since I work during the week.
Was then called a few times during the...
Customer service and communication and staff knowledge very poor.
They booked an appt. for me on a Saturday for a new puppy visit, since I work during the week.
Was then called a few times during the following week with a message that she had a couple of questions.since they didn't answer the phone after my work hours I didn't find out until the Friday before my appt. that they don't DO "Holistic" exams on Saturdays.
( I never asked for a Holistic exam) but was told I had to re schedule for next Wednesday which I couldn't do. After 2 of the staff members couldn't explain the difference of the regular exam and the holistic exam to me, I requested that the dr. herself call me back wanting a justification for the $100. cost difference in appts. They assured me that she would and she never did.
It's one thing to have a good dr. but her staff is who will reflect how your overall care and experience will be. I decided to go elsewhere even though I would have to start over with researching a new Vet.
RebeccaandPatrick Jobe
9 Jul 2015
REPORT
I cannot praise this clinic enough! All of our dogs are patients. We deal primarily with Dr. Ali and she is beyond amazing. Our oldest baby had diabetes and was blind for the past 4 years. Dr. Ali was...
I cannot praise this clinic enough! All of our dogs are patients. We deal primarily with Dr. Ali and she is beyond amazing. Our oldest baby had diabetes and was blind for the past 4 years. Dr. Ali was amazing in helping with her condition. She is such a great vet and I would follow her anywhere!! Unfortunately our baby's diabetes got the best of her and we put her down on Monday. Dr. Ali was so compassionate and I would not have trusted anyone else to care for her during this time! The staff is also amazing!! Thank you all for all you do!!!
Donna Vincent
5 Nov 2013
REPORT
This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my ca...
This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my cat was never seen there and that they thought I HAD THE WRONG VET. The receptionist told me she thought I was confused about which veterinary clinic I had originally taken my cat to. The vet did not remember treating my cat.
While my cat was there in dire condition, the receptionist would not admit they had made a clerical error and misfiled my records and invited me to come back in and pick up my cat. Later, when I told them the exact day that I came, they were able to find the misfiled records, but THEN told us that we told them the WRONG NAME. LIKE WE DONT KNOW OUR OWN NAMES.
I didn't feel like I should leave my cat where they don't remember treating him, can't find his records, and then accuse me of not knowing where I am or my own name.
The cat was dire, we were lucky to get into another vet who said that HOAC should have treated him immediately. Seriously, worst experience with a vet ever.
Chris Cruz
3 Jul 2013
REPORT
A complete money pit. They nickel and dime you to death and are condescending and judgmental. One vet rolled her eyes and made a snide remark to a co-worker when I told her I bought my food online, th...
A complete money pit. They nickel and dime you to death and are condescending and judgmental. One vet rolled her eyes and made a snide remark to a co-worker when I told her I bought my food online, then she promptly recommended Science Diet as the only way to go. They also have a policy not to approve Rx requests from online retailers and make you come in for them. In 5+ years of going here, I don't think I ever saw the same vet twice, and I never got the impression they were caring or loving to my pets. On top of all this, their vets give contradictory information on everything from food to medicine. Avoid.
Jennifer Lee
5 Jun 2013
REPORT
DONT GO HERE. The people her seem nice but are completely scam artists. They charge you for every little thing and make you feel like your dog needs more than he really does. My dog did not get one of...
DONT GO HERE. The people her seem nice but are completely scam artists. They charge you for every little thing and make you feel like your dog needs more than he really does. My dog did not get one of his puppy vaccines and had kennel cough three times, then I called the vet and the rude lady on the phone said, It looks like we made a mistake, he didn't get the bordetella vaccine. I'll have the manager call you and hung up on me. I spent over 800 dollars in vet bills because my dog continued to get sick, all to find out it's cause they did not give him one of his shots...The main one that prevents kennel cough! This place has gone downhill since when I first started going there years ago. It's in your pet's best interest not to take them here.
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(817) 354-7676
Business Hours
Monday
Mon
07:00AM-18:00PM
Tuesday
Tue
07:00AM-18:00PM
Wednesday
Wed
07:00AM-18:00PM
Thursday
Thu
07:00AM-18:00PM
Friday
Fri
07:00AM-18:00PM
Saturday
Sat
08:00AM-12:00PM
Popular Hours
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Harwood Oaks Animal Clinic
Bedford, Texas
General Info
Our mission is to provide the highest quality in veterinary medical care in a friendly, relaxed setting. Our caring team provides a full array of traditional, modern medical services and alternative treatments to meet your pet's total health care needs. At Harwood Oaks Animal Clinic, we really do "treat your pets like family."
We have an exceptional staff of talented doctors and support technicians with particular interests in all aspects of animal care. Our family-oriented staff is committed to providing you with state of the art veterinary care while maintaining an atmosphere of respect, support, and continued education.
We offer a complete range of veterinary services, including vaccinations, routine, major, and emergency medical, surgical, and dental services. We also have hospitalization, critical care and boarding.
We have an exceptional staff of talented doctors and support technicians with particular interests in all aspects of animal care. Our family-oriented staff is committed to providing you with state of the art veterinary care while maintaining an atmosphere of respect, support, and continued education.
We offer a complete range of veterinary services, including vaccinations, routine, major, and emergency medical, surgical, and dental services. We also have hospitalization, critical care and boarding.
Business Hours
Monday
07:00AM-18:00PM
Tuesday
07:00AM-18:00PM
Wednesday
07:00AM-18:00PM
Thursday
07:00AM-18:00PM
Friday
07:00AM-18:00PM
Saturday
08:00AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Sonia Ashford
30 May 2018
Dr Pieterin and her staff are awesome. They care for my dogs as if they were my babies. Exactly how I’d want them to be treated. They are always caring and attentive.
Keya Davani
16 Apr 2018
DO NOT GO HERE. The staff is incredibly rude and heartless. If they treat people like this, I can't imagine how they treat our pets.
Bruna Verza
17 Feb 2018
If I could give no stars I would. DO NOT GO HERE!! Save your money and go somewhere where the vet cares about your pet and not your money. My very old dog has been sick all her life with different typ...
If I could give no stars I would. DO NOT GO HERE!! Save your money and go somewhere where the vet cares about your pet and not your money. My very old dog has been sick all her life with different types of infections and is too weak to undergo any treatment or surgeries. I decided to bring her in because she seemed to be getting worse and in pain. Whenever I made the decision that I needed to put her down, the vet became very judgmental. I didn’t want to spend hundreds of dollars on a treatment that was just going to make my dog be in even more pain and not cure her. When I decided to take her home and discuss with my family what we wanted to do, SHE FLIPPED. She started YELLING at me saying that she was going to have to report me to animal control for animal cruelty if I left and that it was my fault that this was happening and that I waited too long to go in. You don’t talk to someone who is about to put their dog down like that. This is th hardest decision a dog owner is going to make in their life. I hated seeing her in so much pain. I felt so attacked for wanting to decide with MY FAMILY what we wanted to do. I later booked an appointment there to put my dog down (I didn’t have a choice to choose another vet clinic bc I would’ve been reported for leaving). And her assistant came in and gave my dog a pain medication shot and told me to go home. When someone and their family is going through a time like this, you have to be respectful and calm and she wasn’t at all. The only one who was very attentive was the receptionist and only because she saw me in tears. Please don’t go here! The vet is so judgmental and rude when you don’t agree with her and makes you feel so bad for the decisions you decide for YOUR pet. Go somewhere where they respect you and care for your pet. Not somewhere where all they care about is taking your money and judge your every move.
Scott MacQuarrie
14 Feb 2018
Well now.. If you don't want to visit a holistic vet, the choice is simple. Don't visit one. The ratings here all way out of skew. Cheryl PETerein is a wonderful person who cares deeply about anim...
Well now.. If you don't want to visit a holistic vet, the choice is simple. Don't visit one. The ratings here all way out of skew. Cheryl PETerein is a wonderful person who cares deeply about animals and has exceptional knowledge about how they are designed to live and thrive. Okay, I waited a little longer than expected. That was because the tiny patient ahead of me and mine needed some extra time. Granted with pleasure. Best vet experience ever in over 40 years owning dogs, cats, horses, cows, goats, chickens, you name it. Great staff too, and I felt the cost was very reasonable. Oh yah, my dog left feeling wonderful after a week of misery.
Sheryl Jeffries
21 Jan 2018
We have been using this clinic since 1996 and have been very pleased with it's services. I love the way they use a holistic approach to animal care. I highly recommend them to anyone who is looking...
We have been using this clinic since 1996 and have been very pleased with it's services. I love the way they use a holistic approach to animal care. I highly recommend them to anyone who is looking for a kind, caring atmosphere.
Tyson Heaton
10 Nov 2017
Formerly Harwood Oaks, though their website still says that. It's confusing so I asked their receptionist.
We've been bringing our dog here for 3 years and always have positive experiences. The vet ...
Formerly Harwood Oaks, though their website still says that. It's confusing so I asked their receptionist.
We've been bringing our dog here for 3 years and always have positive experiences. The vet spends plenty of time answering our questions and often sends us with free samples. She also will talk nutrition and behavior so we get a better overall picture of our dogs health.
Kashi Bhatt
31 May 2017
Harwood Oaks is a great place for my cat Harvey ! There are Conventional and Holistic Veterinarians on-site so I can choose ...I love the Holistic approach to caring for my furry friend, it's a blessi...
Harwood Oaks is a great place for my cat Harvey ! There are Conventional and Holistic Veterinarians on-site so I can choose ...I love the Holistic approach to caring for my furry friend, it's a blessing to have found Dr.Peterin! They have top notch vet-techs who are very friendly & experienced with handling and treating animals . I also love the unique variety of cat food , from RAW to Grain Free products which I have yet to find anywhere else . I know when Harvey needs medical attention exactly where to bring him ...Thank God
Bryce Warren
24 May 2017
Horrible. Took off work for a 415 appointment- got there at 4. Finally got up and walked out at 520 because I still hadn't seen the vet. No one was at the front desk upon my exit. Facility was filthy ...
Horrible. Took off work for a 415 appointment- got there at 4. Finally got up and walked out at 520 because I still hadn't seen the vet. No one was at the front desk upon my exit. Facility was filthy with pee all over the floor and the vet tech was so uneducated you couldn't even understand what he was saying. AVOID THIS PLACE IF AT ALL POSSIBLE.
Soni Ash
2 May 2017
Great Vet and caring staff. We just love the team atmosphere and friendliness. We are so glad to have found a wonderful place for our furbabies.
Damien Sloan
26 Apr 2017
Bout a month back I went here n They were great with my dog While getting rabbies shot...Very friendly and calm environment and wasn't sure how my 85lb German Shepherd - eng bulldog mix was going to a...
Bout a month back I went here n They were great with my dog While getting rabbies shot...Very friendly and calm environment and wasn't sure how my 85lb German Shepherd - eng bulldog mix was going to act but all went smoothly...Will be referring n common back
Ron Kocher
8 Feb 2017
After we picked up our rescue cat at a shelter, we took her to Animal House in Bedford, TX for a checkup. They found mites and ear irritation that were treated. They do a thorough job, are very friend...
After we picked up our rescue cat at a shelter, we took her to Animal House in Bedford, TX for a checkup. They found mites and ear irritation that were treated. They do a thorough job, are very friendly and love the animals.
Laci Taylor
26 Dec 2016
The owner/vet is very rude and practically forces you to purchase her holistic products and makes you feel like a stupid and terrible owner if you don't. Our dog has a bad heart murmur and will have s...
The owner/vet is very rude and practically forces you to purchase her holistic products and makes you feel like a stupid and terrible owner if you don't. Our dog has a bad heart murmur and will have seizures and instead of heart medication all she gave him was some cardiac support powder for his food and his seizures continued. We tried a different vet who immediately put him on heart medication and his seizures stopped. He has terrible allergies and will break out in hives and chew and itch until he has open sores all over his body and she refused to give him the cortisone shot he was receiving from the other vet that would clear it right up. Instead she insisted we buy her expensive holistic all natural products, and we spent $400 on products that did not work at all and our dog continued to suffer. They ran the other vet off that was actually helping our dog and now she is your only option. She is very rude and looks down on you if you don't agree with her methods. We have nothing against her products, they simply don't work for our pet and we refuse to keep him with a vet who can't put the animals health and comfort ahead of her pride because she is determined to make everyone follow her philosophy. If that's all she's willing to prescribe they need to advertise that and let you know up front instead of wasting your time and money and making your pet needlessly suffer.
Kenneth Hooton
14 Dec 2016
Great neighborhood vet clinic. I have taken my Flat-coated retriever here since I got her for the past 7 years. The staff is excellent!
CS S
17 Nov 2016
We have taken our dogs here for several years and all the staff from the doctors to the vet techs to the front desk are friendly and helpful. The staff is very attentive to your pet while they are the...
We have taken our dogs here for several years and all the staff from the doctors to the vet techs to the front desk are friendly and helpful. The staff is very attentive to your pet while they are there and they also have a nice touch with follow up phone calls after they come in to have anything done like vaccinations or any procedures to see how they are doing. They recently added a text reminder service for appointments which is great to help you keep track of your appointments.
Tara Mccann
6 Nov 2016
I love the whole staff here. I moved to the area a year ago and was looking for a new holistic vet who supports raw feeding and not over vaccinating. Dr Peterein is very educated on using homeopathy a...
I love the whole staff here. I moved to the area a year ago and was looking for a new holistic vet who supports raw feeding and not over vaccinating. Dr Peterein is very educated on using homeopathy and other holistic approaches to a healthy pet. My 5 dogs and I love her and her staff!
Katie Montcalm
21 Oct 2016
This place is AMAZING!!! It is often confused with other vets in the area and has recently changed their name to Animal House. My dogs are terrified of any vet clinic but not this one. The staff is am...
This place is AMAZING!!! It is often confused with other vets in the area and has recently changed their name to Animal House. My dogs are terrified of any vet clinic but not this one. The staff is amazing and made our dogs feel safe and comfortable. They took the time to really get to know my dog and do a very thorough exam. The doctor is very understanding and worked with out financial needs. This is the only vet I will ever need! Both of our dogs had major issues within 2 weeks of each other and the doctor went above and beyond to help us.
Jennifer Waldron
11 Oct 2016
Very nice and caring! they take the time to explain everything and don't hesitate to answer questions that I have concerning my dog.
Reynolds Patrick
3 Sep 2016
Took my dog there for itchy skin. Dr Peterien was very loving and caring towards him as well as the rest of the staff. My dog hasn't scratched once since our visit. Would definitely recommend this cli...
Took my dog there for itchy skin. Dr Peterien was very loving and caring towards him as well as the rest of the staff. My dog hasn't scratched once since our visit. Would definitely recommend this clinic and Dr Peterien and Dr Tucker for all your veterinary needs.
Maria Burton
22 Aug 2016
LOVE love love Dr Peterein. Cheryl has saved my cat several times. She CARES. I recall an early morning conversation with her (as a new client) and she had stayed up until the wee hours the night befo...
LOVE love love Dr Peterein. Cheryl has saved my cat several times. She CARES. I recall an early morning conversation with her (as a new client) and she had stayed up until the wee hours the night before -- searching the internet for answers to blood work that made no sense. This is who she is... and sometimes this means she may not be the easiest one to reach or have time to speak with everyone -- and what I have come to know is that this is because she is with her patients, researching for her patients, or calling other specialists FOR her patients. aka: exactly where she needs to be. God bless her. I trust her like i have trusted no other vet. And, my cat LOVES her.
Aria Lang
17 Aug 2016
I do not recommend. Highway robbery for doggie dental. I brought my 2 pups in for a routine teeth cleaning on 8/16/2016 and it ended up $824. I knew it would be at least $200 each, but $824. They didn...
I do not recommend. Highway robbery for doggie dental. I brought my 2 pups in for a routine teeth cleaning on 8/16/2016 and it ended up $824. I knew it would be at least $200 each, but $824. They didn't call me and tell me they were taking out a loose tooth or that it would end up to be a house payment. That is 8 weeks of groceries, rent for a month, 2 car payments, 2 health insurance payments for something that my dentist only charges $128 (with no insurance). This vet has gone overboard and you can't get your pups until you pay for everything they can get from you. A 15-yr relationship gone out the door and Cheryl Peterein wouldn't even come and talk to me. Shame on you.
Lori Rentfrow
17 Jun 2016
My first visit and I couldn't be happier. In the past i have left the vet feeling a little gouged and a little shamed. I'm not saying it was cheap but I left feeling I got a lot of bang for my buck. ...
My first visit and I couldn't be happier. In the past i have left the vet feeling a little gouged and a little shamed. I'm not saying it was cheap but I left feeling I got a lot of bang for my buck. Dr. Petersein is so sweet and so caring. She uses oils and has a holistic approach and champions real food eating. I am one happy momma.
Robert Birchfield
22 Apr 2016
Don't go to this vet!! I spent about thirty minutes in an exam room with my cat to get her vaccinated. Vaccinations didn't happen. She then ranted about how much other vets wanted to vaccinate and how...
Don't go to this vet!! I spent about thirty minutes in an exam room with my cat to get her vaccinated. Vaccinations didn't happen. She then ranted about how much other vets wanted to vaccinate and how wrong it was. I got my cats nails trimmed and a mat brushed out plus the exam. Also a non prescription medicine for her teeth. I got charged $92 dollars for this when the vet didn't really do anything! I also got a lecture on what foods I should eat thrown in. This vet is a complete waste of time and money! Find a competent veterinarian!
Kelly Shaine
27 Jan 2016
Customer service and communication and staff knowledge very poor.
They booked an appt. for me on a Saturday for a new puppy visit, since I work during the week.
Was then called a few times during the...
Customer service and communication and staff knowledge very poor.
They booked an appt. for me on a Saturday for a new puppy visit, since I work during the week.
Was then called a few times during the following week with a message that she had a couple of questions.since they didn't answer the phone after my work hours I didn't find out until the Friday before my appt. that they don't DO "Holistic" exams on Saturdays.
( I never asked for a Holistic exam) but was told I had to re schedule for next Wednesday which I couldn't do. After 2 of the staff members couldn't explain the difference of the regular exam and the holistic exam to me, I requested that the dr. herself call me back wanting a justification for the $100. cost difference in appts. They assured me that she would and she never did.
It's one thing to have a good dr. but her staff is who will reflect how your overall care and experience will be. I decided to go elsewhere even though I would have to start over with researching a new Vet.
RebeccaandPatrick Jobe
9 Jul 2015
I cannot praise this clinic enough! All of our dogs are patients. We deal primarily with Dr. Ali and she is beyond amazing. Our oldest baby had diabetes and was blind for the past 4 years. Dr. Ali was...
I cannot praise this clinic enough! All of our dogs are patients. We deal primarily with Dr. Ali and she is beyond amazing. Our oldest baby had diabetes and was blind for the past 4 years. Dr. Ali was amazing in helping with her condition. She is such a great vet and I would follow her anywhere!! Unfortunately our baby's diabetes got the best of her and we put her down on Monday. Dr. Ali was so compassionate and I would not have trusted anyone else to care for her during this time! The staff is also amazing!! Thank you all for all you do!!!
Donna Vincent
5 Nov 2013
This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my ca...
This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my cat was never seen there and that they thought I HAD THE WRONG VET. The receptionist told me she thought I was confused about which veterinary clinic I had originally taken my cat to. The vet did not remember treating my cat.
While my cat was there in dire condition, the receptionist would not admit they had made a clerical error and misfiled my records and invited me to come back in and pick up my cat. Later, when I told them the exact day that I came, they were able to find the misfiled records, but THEN told us that we told them the WRONG NAME. LIKE WE DONT KNOW OUR OWN NAMES.
I didn't feel like I should leave my cat where they don't remember treating him, can't find his records, and then accuse me of not knowing where I am or my own name.
The cat was dire, we were lucky to get into another vet who said that HOAC should have treated him immediately. Seriously, worst experience with a vet ever.
Chris Cruz
3 Jul 2013
A complete money pit. They nickel and dime you to death and are condescending and judgmental. One vet rolled her eyes and made a snide remark to a co-worker when I told her I bought my food online, th...
A complete money pit. They nickel and dime you to death and are condescending and judgmental. One vet rolled her eyes and made a snide remark to a co-worker when I told her I bought my food online, then she promptly recommended Science Diet as the only way to go. They also have a policy not to approve Rx requests from online retailers and make you come in for them. In 5+ years of going here, I don't think I ever saw the same vet twice, and I never got the impression they were caring or loving to my pets. On top of all this, their vets give contradictory information on everything from food to medicine. Avoid.
Jennifer Lee
5 Jun 2013
DONT GO HERE. The people her seem nice but are completely scam artists. They charge you for every little thing and make you feel like your dog needs more than he really does. My dog did not get one of...
DONT GO HERE. The people her seem nice but are completely scam artists. They charge you for every little thing and make you feel like your dog needs more than he really does. My dog did not get one of his puppy vaccines and had kennel cough three times, then I called the vet and the rude lady on the phone said, It looks like we made a mistake, he didn't get the bordetella vaccine. I'll have the manager call you and hung up on me. I spent over 800 dollars in vet bills because my dog continued to get sick, all to find out it's cause they did not give him one of his shots...The main one that prevents kennel cough! This place has gone downhill since when I first started going there years ago. It's in your pet's best interest not to take them here.
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