This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my ca... Read More
This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my cat was never seen there and that they thought I HAD THE WRONG VET. The receptionist told me she thought I was confused about which veterinary clinic I had originally taken my cat to. The vet did not remember treating my cat.
While my cat was there in dire condition, the receptionist would not admit they had made a clerical error and misfiled my records and invited me to come back in and pick up my cat. Later, when I told them the exact day that I came, they were able to find the misfiled records, but THEN told us that we told them the WRONG NAME. LIKE WE DONT KNOW OUR OWN NAMES.
I didn't feel like I should leave my cat where they don't remember treating him, can't find his records, and then accuse me of not knowing where I am or my own name.
The cat was dire, we were lucky to get into another vet who said that HOAC should have treated him immediately. Seriously, worst experience with a vet ever.Read Less