I have been bringing my dogs here for about 8 years now. I was treated horribly today and my experience saying goodbye to my best friend was far more traumatic than it had to be. My dog had congestive heart failure and was constantly struggling to catch his breath. This morning when I woke up, there was blood on the floor and the wall, and a blood clot about the size of a quarter as well. He was also covered in urine. I immediately called to tell them I had an emergency and they told me to bring him up there. When I got there, I had to carry him inside because he couldn’t walk or stand well. A vet tech who I have had before, Lisa, came out. In the past I have observed her to be cold and not personable or warm at all, and to not at all seem to enjoy actually interacting with dogs. I was always uncomfortable with her taking care of my dogs, but never had an actual problem. This morning, I’m sitting there struggling to hold my dog, because he weighs about 70 pounds, and was completely limp, soaked in pee and bleeding out of his nose, and she didn’t have the common sense to immediately recognize that this was an emergency and take us to a room right away. She sat there for several minutes evaluating him in the waiting room, as I’m struggling to hold him in my arms, until eventually I spoke up and pointed out that I was having a great deal of difficulty holding him and wouldn’t it be better to take him to a room to do this. The staff and doctors there knew my dog was terminally ill for about a week now. When I complained to her, she rolled her eyes and shook her head. She took us back to a room, and as my dog is lying there struggling to breathe, continuing to bleed out of his nose, she is asking me a million questions, instead of just getting Dr. Hill, who JUST SAW HIM FOUR DAYS AGO, into the room to deal with the emergency, and who would have immediately known the answers to the questions. He was on about 7 different medications and I was able to tell her most of them but some of them I couldn’t remember the names. She had no sense of urgency at all. I asked her to just please go get the doctor, because the doctor saw him last week and is familiar with his disease and all of the answers to these questions. She shook her head, muttered under her breath, and then as she walked out SLAMMED the door. It scared my dog, who was already struggling just to breathe. When she came back a few minutes later, I said, “No Ma’m, you are not coming anywhere near my dog. I don’t want you in here with him.” She stormed out of the room and yelled, “Asshole!”, so loudly that the patients in the next room heard her and asked what was going on. A few minutes later Dr. Hill came in, with Lisa. I explained to Dr. Hill that I didn’t want this vet tech, Lisa, anywhere near my dog, that she had slammed the door and yelled asshole at me. Dr. Hill said that she believed it to be mutual, that I had not been nice. I said that I had simply complained about not being brought to a room when my dog’s heart was failing, he was bleeding out of his nose, and he couldn’t walk. That is not, “Not nice”, it’s a valid complaint, and it certainly wasn’t any justification for the technician’s behavior, including slamming the door and yelling “Asshole” loudly. Dr. Hill continued to say it was mutual, that people weren’t being nice to the staff. I had no interest in arguing about it, but I asked her to please send Lisa out, that I didn’t want her around my dog. She refused! I begged her for like 10 minutes, “PLEASE get this person away from my dog. I am not going to continue interacting with a member of staff who slammed the door and called me an asshole. She replied that this was her clinic. I understand that this is your clinic Dr. Hill, but do you understand that it is unreasonable to expect a client to continue interacting with a member of staff who called them an asshole and scared their dying dog? After literally getting down on my knees and begging, she patted Lisa on the arm, told her clients weren’t being nice, and finally helped put my dog out of his misery. The fact that the falsely accused me of being rude and felt it more important to comfort her cruel and extremely unprofessional tech more than me and my dog is sickening. I will never forget it as long as I live. Read Less

This is a very good place to take your pets for any type of care. The new building expansion gives the excellent veterinarians all the tools and space to do more tests and procedures and take care of your pets quickly. I would not take my cats anywhere else! Staff is all great, too. Read Less