Highway 29 Veterinary Hospital

Horrible! Would never go there. I took my dog there after an accident and they misdiagnosed him with a tumor that he did not have. They wanted to schedule a surgery that wasn’t necessary after I went to my specialist thankfully. I would never recommend them for anything serious. And I’m posting this on a personal behalf only. Read Less

The front desk people don't get in no hurry to acknowledge new arrivals and they are not friendly. The vet techs are lovely and they do great services to the animals. There is definitely lots of love pouring out of their souls Read Less

A few years ago, something happened to my puppy. He was vomiting and pooping everywhere, he wouldn't eat or drink anything and he could barely walk. My dad and I rushed him over to the vet in a panic even though we had no money, hoping they would work with us on payments. We took him in, explained what was happening, then said we couldn't pay at the moment. They made us leave even after seeing my sick dog in my arms. We tried to get them to change their minds but they wouldn't. We took him home and he died. I'm still upset to this day because money meant more to them than saving a life. Read Less

I was always happy with all the vets at Highway 29 until recently, there are a few new vets and I have not had the best experience. When you make a mistake it then becomes how you right that wrong. I brought my dog in last week for a mass growing on her lower abdomen, Dr. Spence was concerned and wanted to do x-rays. In the x-ray she found 2 large masses on my dogs liver, she was pretty sure with those and the one on her abdomen it was cancer. She then sent me a referral to Heart of Texas specialists for a diagnostic sonogram. After spending several hours waiting at Heart of Texas(you have to go in on an emergency basis and wait for the sonographer) they informed me Dr. Spence had looked at the x-ray wrong and she was seeing part of her stomach instead of large masses. Woohoo my dog doesn't have liver cancer! oh wait, I just paid $600 to heart of Texas for them to tell me Highway 29 made a mistake and the real kicker is I still need to get the mass on her lower abdomen removed and biopsied(you know my original reason for going in). After speaking with her bosses Dr. Spence offered me a discount on the procedure to remove the mass, overall it was a small percentage of the actual cost. After considering the time, money, stress put on my older dog, and heartache of thinking my dog had cancer and how I would tell the kids I have decided the small percentage they offered me is not enough to rectify the situation. Had the owners just eaten the cost of the procedure(which is less than what I paid at Heart of Texas) I probably wouldn't let the same vet do it but I would be happy to return, after this instance I will be taking my pets care elsewhere. Spending a few hundred dollars to right this wrong could of earned you thousands of dollars of revenue in future visits from myself and my family members that will sadly all be seeking care elsewhere. Did I mention that it is an extremely fast growing mass and because of the wild goose chase I was sent on I now have to wait until after the Holiday week/weekend for the removal, we are hoping there is not something more going on that can seriously effect her.... UPDATE: My dog had surgery to remove the mass and it cost me almost exactly what Highway 29 quoted me at a “discount.” Also, our new vet was immediately able to tell me what type of mass it was and that is was probably benign and CONFIRMED his diagnosis during removal. I have lost all confidence in the Vets at highway 29 and will continue to recommend all my family members and friends to seek care elsewhere for their pets. Read Less

My family and I have been coming here for years. All of the employees are very friendly and the doctors are some of the best around. They make ranch visits and offer all the vet services you could need. If your pets are like family, this is the place you'll want to take them. They are priced much lower than most vets in the city as well. Read Less

I highly recommend Dr. Isom and his associates. They've taken care of all my dogs for 11 years. I've never had a bad experience.  Just recently we had Dr. Isom  put my father's dog down due to cancer.  He was very compassionate and explained everything which put my father at ease about the whole traumatic event.  The office is also well-managed and clean. Read Less

I brought my dog to this clinic a long time ago and loved it! Only offered what was needed for the dog no pushing of shampoo or extra flea and tic pills. It was when they were in the old building next door. I brought a dog on 9/7 and was so disappointed. It  seemed they were all about the up sell. Offering more than I needed but not to be helpful just move product. Yes, they were nice in the exam room but pushed stuff and the secretary was a bit short and not very friendly. Read Less

Started to get nervous because I couldn't find a vet for my teacup pig, I normally go to great oaks veterinary but they don't see pigs. Finally got a recommendation from a friend to try Highway 29 Vet. They were absolutely great with him and I couldn't be happier. He's just a baby now so we have years and years that they will see his smiling face! Everyone who worked there really seemed to love animals and it was just a really good vibe I got while being there! Definitely recommend! Read Less

Our pets are our family and as with all parents, we care deeply about who provides care to our furry children. I have lived all over the Southeast and have never had better caregivers than Dr. Jenna Crouch and the staff at Highway 29 Vets! They have provided excellent care year after year to our routine animal healthcare needs and the normal small crises. But, the true test of one's mettle is in an emergency situation. And these guys redefine "above and beyond". Four years ago, we had a catastrophic house fire. Dr. Crouch came to the scene and helped search for missing animals, rendered aid to those injured and shared our grief over the ones lost. THAT is a committed caregiver. Both to the animals in her care but also the owners who love them. You will be hard pressed to find a better veterinarian than Dr. Jenna Crouch. Read Less

Rarely would I consider writing a review but the care, professionalism and compassion from Dr. Crouch and staff exceeds even our expectations for our family which is our animals. Dr. Crouch has nurtured and supported our animal family from horses and donkeys, bunnies, dogs, snakes and goats. The recent passing of our beloved lab was bearable because of the tremendous range of knowledge and skill used to care for her. We have and will continue to recommend the clinic. I have no doubt whatsoever that Dr. Crouch would do everything known to help all animals. Read Less

The vet which treated my 3 year old bull dog killed her. At the initial visit my dogs kidneys were failing. After giving her fluids and antibiotics she got much better. She started getting sick again and when I took her back I explained she got so much better after the shot of antibiotics but the pill form they gave me I could not get down her mouth. Her kidneys were better but they just gave me more of the same pill along with lots of other meds. I believe my dog might of just had an infection since she responded so great to the initial antibiotic shot. Dr. Crouch called a week later and wanted to do another test to see if she had Addison's disease. After another expensive test which did not clearly show my dog had the disease the vet wanted to treat for it. One week before Christmas the vet injected my 3 year old dog with two injections and she sent us home insuring my dog would be better the next day. Not even 3 hours later my dog died from whatever the $320 injections were. We literally called hwy 29 that Thursday evening when my dog was unresponsive and did not receive a return call until the following week on Tuesday by a vet we never even met! Thank you Dr. Crouch for killing my dog right before Christmas, charging us over $1000 to do it, offering no kind if discount or refund, and hwy 29 vet for being completely unconcerned. Please if you value your pets life and want an EXPERIENCED, caring, and great vet look else where. Our little Molly was one of our family members and we still miss her dearly. Read Less

Love this vet and all the staff here. The only people anywere near me to see my hedgehog. She handled her with care and knew what problem she had right away. Prices for a visit are great. I will be back with other pets in the future.Read Less

How can you have a great experience hauling four horses and 2 girls (1yr old, 4 yr old) to the vet for annual shots? I'll tell you how, by going to HWY 29 Veterinary Hospital. The staff was very attentive and polite. We had to haul two horses at a time. So the staff, made us two separate appointment times to get them all in. Dr. Trampus Isom and his vet tech were timely and professional during both visits. I would recommend them to anyone I know! Read Less

We took our 8 week old puppy in to the vet here. The vet tested him for parvo and distemper, it was negative. They x-rayed his stomach thinking the vomiting was coming from an intestinal blockage there was nothing. They sent three different pills, two cans of dog food and a high protein salve home to help his stomach. He died the next day. They called two days later to ask how he was and we told him he had passed. We took the meds(only had given two doses) back to the vet and the food. 250 dollars later we lost our puppy with no clue of what caused him to get sick and pass. Read Less

We've been using Hwy 29 for 10+ years, we started when doctor Embry owned it. Dr. Trampus and Kelly Isom own it now and have for some years now. They are both wonderful as well as Dr. Crouch. We have two labs and a cat that we take here and they are super friendly and great with all the animals. They are great about getting you in for appointments and making sure you have all the info you need. I've only ever had one bad experience and it was with another male Dr. there, which I don't even know his name. We had taken our newly adopted cat to get a checkup and shots and asked for him to verify that the cat was indeed a female, seeing as how that's what the shelter told us. He confirmed and so we set up a date to have her spayed. Well lo and behold the day "she" was to be spayed, they called and said that when getting ready to shave the cat for surgery, our cat was a boy and had already been neutered! Let's just say I wasn't very happy with the unamed Dr. at Hwy 29 on this incident! We also used to have a donkey and someone in our neighborhood shot it with a BB gun and Dr. Crouch came out for a house call. She was so caring and good with him and fixed him up good! Awesome experience! :-) Read Less

I've had a hard time finding a vet in Austin who is competent, caring, and reasonably priced (seems like all the good vets are very expensive). With older dogs, it has become a really big issue. Hwy 29 is more reasonably priced than many vets in Austin, but cost is only one small part of the equation. Dr. Crouch is very knowledgeable and compassionate. My 14 year old lab was having arthritis and digestive issues, she offered advice and medications without doing tons of unnecessary and expensive tests. She really understood his sensitivities, most vets recommend Rimadyl for arthritis, but my dog had a terrible reaction to it, so she suggested alternatives with much less incidence of side effects. I really appreciated her taking time to discuss our options and what would be best for my dog specifically. Vet tech Kelly is also very knowledgeable and helpful. I had never given my dog injections before, but after her lesson I felt confident and never had any issues. When my dog began having very serious issues we took him in knowing it might be "time", Dr. Crouch and Kelly were so compassionate in telling us, "we could run tests, but with these symptoms....you might need to think about..." We so appreciated their honesty, and compassion. Dr. Crouch even came back in after and told me "I know this is so hard...I have never euthanized an animal that I didn't think it was 100% the best thing for them". That has comforted me more than I would have guessed. The entire staff at Hwy 29 is very sweet and caring. These guys are definitely worth the drive from Austin! Read Less

I was a "walk in" because I had thought I called Hwy 29 Vet and made an appt, but turns out I called some Burnet veterinary clinic. As I was driving to the Burnet vet on hwy 29 I saw the clinic I had taken my cat to back in November 2013. I slammed on my breaks and realized I Google the wrong place!   well shucks, sorry Burnet clinic! I whipped a U turn and called the number on the sign. I told them what happened and they welcomed me to come on it! I told them what Gabriel (80lbs Doberman) needed; annual check up with shots and heart guard. The doctor and the staff knew how to handle my large aggressive looking dog. The young doc looked Gabriel over and was very  thorough. He took a swab of his ear gunk and went and tested it. Gabriel had a ear infection!  Poor baby!! I so glad I whipped that U turn!  its great place! Read Less

Adore everyone at this clinic! They are so flexible and understanding when it comes to appointments. Can't get any better than Dr. Janicek for your equine babies. Love Drs. Isom and Crouch also! I trust all of them, they have excellent prices and I'd recommend them to anyone, anytime for any vet service! Read Less

One of my 4 legged babies had a visit here with Dr Janicek.   The young women that checked us in was friendly and helpful as was another women who helped and seemed genuienly interested in the health and welfare of my little one.  After a brief wait we were taken to an exam room and within a very short time Dr Janicek came in to visit with us.  The visit went well and fairly fast. When he came back with the Tech to give me the medicine and instructions it was clear he was in a hurry Or maybe he felt that he had said all he needed and didn't want to hang around and listen to me blather on about possible causes for my doggies mini health crisis. I must admit to feeling a bit hurried out the door. Maybe it was the fact that it was close to closing time and they are not our regular vet.  It may also just be how they do business, whatever the case if you charge a premium I expect a little more attentiveness. Over all this seems like a nice place to take your animals for care. Their prices are in the high range so be ready to spend some money if you go here. I saw two people check out while I was waiting to be seen and both men spent $200 or slightly more.  We spent $199.45 for our visit.They did follow up with a call which is always nice.  All in all this is not a bad place but their pricing is higher then need be. It felt like they overcharged me and that is not a good feeling. Read Less

Highway 29 Veterinary Hospital is an excellent place to take your pet.  Our dog is 11 years old and has been going to this clinic for many years.  The office staff is always courteous and understanding.  We saw Dr. Crouch on our last visit and she was so kind and gentle with our dog.  She took time to explain everything while sitting on the floor and petting our feeble friend.  I highly recommend this clinic to anyone wanting great care for their pet. Read Less

My husband and I have had many pets, lived many places in the past 15 years and therefore have had many veterinarians. Bertram animal hospital  has been consistently tied as number one. We have seen all the veterinarians there several times and have always been treated with compassion, never rushed and never been disappointed. The front office staff has been equally kind, knowledgeable and patient with us. A couple years ago our oldest dog was in an attack with a neighboring dog and was left with a gash in his head from ear to ear on top of his head. It was 4:45pm on a Friday and we called B.A.Hospital immediately. They said to hurry for the dog's sake but not to worry they would be waiting for us. We were flying out of town the next morning at 5am so it was the worst feeling to have to leave him like this. They took him in, stitched him up and called us regularly with updates to let us know that he was fine and not to worry. His stitches were perfect and you would never even know he'd had 19 stitches. Their prices are very reasonable. I can't blame any vet for not taking payments(although I have been in the waiting room and have seen them take installments) , our physicians certainly don't take installments, they have bills to pay as well. I could go on and on ( I think I already did) about how much I love this place. Read Less

I have been recommending Highway 29 Vet Clinic to my clients and neighbors for some time now. Not only are they reasonably priced but they are extremely competent. At least once (probably twice) they've saved my dog's life. They are really good at diagnosing problems and prescribing the appropriate meds (especially pain killers) necessary. Over the years I have co-owned dogs with vets and used various vets for specific areas (i.e. a repro vet, orthopedist, internist, etc.) but Highway 29 is my go to for one-stop shopping. They've done everything from emergency c-section (on both goat and dog) to routine teeth cleaning.  I have several animals (of varying species) so I feel really fortunate to find a great local vet that doesn't charge Austin's big city prices! Read Less