I called TC one afternoon in tears because I was sure my dog had pneumonia and the vet where I had him at was not doing anything for him plus they said he had a lung tumor. (Dusty has seen this dog before) I will give TC credit for getting me right in. When I got there I was teary-eyed,emotionally and physically drained, it was obvious. When Dusty came in I started explaining what was going on and he said, "is it primary or secondary?" I said I want to help my dog. He said something abt MRI, I AGREED TO DO MRI,TWICE. I SAID I Wnt to know what is wrong. He continued to say is it primary or secondary. In my mind I'm thinking it doesn't matter I want to fix the problem. (He never stopped talking) By this time the other vet faxed paperwork of bloodwork. Dusty read it and said something abt his kidneys and again the primary secondary bs. Then he said the blood count was high, it was on fire, no its a bomb igniting he said. Then primary secondary again. I said the other vet said he has lung tumor which I don't believe and I showed him xrays on my phone. He said he sees a large tumor also. So I made a decision. I did not feel right abt it . For 3 days I compared exrays with xrays of dog tumors on line,my dogs lungs did not look like this. I also compared pneumonia in dogs lungs, this IS what my dogs lungs looked like. So Monday I go back to TC and ask to show me again the tumor, I was told they do not see a tumor. I said I killed my dog for nothing when he probably had pneumonia like I said? They apologized and said ME dogs are prone to get pneumonia. It was very obvious that I was already emotionally overwhelmed before we got to this point. I know for sure, as a fact, I told him twice I wanted to do MRI because he stated or send xrays to friend in Austin and I said NO let's do MRI. He said ok. I'm not sure how we even went from MRI to killing my dog. He is supposed to be the professional. He should have a duty to make sure things are understood correctly. If I agreed to MRI and he did not see tumor he should of taking 2 minutes of his time to clarify even if he did see a tumor he should. I notice he finally stopped the primary secondary bullshit. That dog was my child. I saved his life. This has really been overwhelming. I feel I'm owed an apology, at the very least from Dusty. (I won't hold my breath) My advise, call a different vet unless you plan on putting your dog down because this vet will not try to tell you not to even if they are not that sick. Just another dog to them. Read Less

THIS PLACE IS VERY RUDE GAVE MY DOG THE WRONG SHOTS THEN TOLD ME GO SOMEWHERE ELSE I SHOULD SUE THEY ASS DONT BRING UR ANIMALS HERE THEY WILL GIVE UR DOG ANYTHING DONT KNOW HOW TO PULL UP DOG FILES SLOW DISRESPECTFUL ASS FUCK IF SOMETHING HAPPENS TO MY DOG LAWSUIT WORST ANIMAL HOSPITAL EVER Read Less

Dr Demerie is absolutely wonderful. He is very knowledgeable and did an excellent job on a major surgery on my boxer. I highly recommend this clinic. You will have a long wait but it will be worth it.! Read Less

I have been going there for awhile and there are very nice people there but just be prepared for a LONG WAIT. It is usually 45 minutes before you are able to get into a backroom. Then there is a 15 minute wait. I had to go to another vet because I just don't have the time to wait that long. Read Less

Our sweet puppy contracted the Parvovirus and Dr. Demere and his team took my pup in right away. They took time in answering all of my questions I had about the situation and explained everything thoroughly. When it was time to take her home, it seemed as if we took her home a little earlier than we should have, so I called and they wanted her back immediately to hook her back up to an IV. Had they not explained in depth what Parvo is and the whole process to me, I probably wouldn't have been so aggressive for her. I am thankful for this clinic and the team. They were very attentive and always nice every time I called to check up on my pup. Forever will be grateful for them for saving her! My older GSD has been coming to this clinic as well and they are always so wonderful to her - especially the receptionist. It's always nice going in somewhere you feel comfortable leaving your pets. Read Less

We had taken our 4 dogs there since about 5 yrs until recently. They mis-diagnosed our great pyranese and she nearly died. I pulled all 4 of my dogs records from there last week. She had pneumonia and these idiots were too stupid to figure it out.. I would not recommend taking a pet rat to these vets. Dusty is never there and those two women vets do not know what they are doing. He has gotten very hateful. I took my sick dog to Dr. Barber at Swann Vet Clinic on Hillside and she correctly diagnosed my dog and saved her life. Otherwise if we had kept her at Timber Creek she would be dead now. Read Less

I've been using Timber Creek for around 5 or 6 yrs. I have 3 girls & have had 2 litters. Well, my dog did🤔. Anywho, they are always super nice on the phone & in person.. I have called them allot asking for advice on various issues. They always help me until I understand. Extremely helpful in person as well. I've yet to have a bad experience. Thank you Read Less

Called last night because our pup had injested my adult dogs antibiotics. The so called doctor got on the phone asked who my vet was I told him then proceeded to tell him why I was calling and was rudely cut off by the SO CALLED DOCTOR and told that I needed to call my vet because he only talks to HIS CLIENTS.... Real winners working here no wonder they have sorry ratings... Read Less

We first came to this vet after a friend recommended them years ago. We have three dogs..a Siberian husky male, husky/lab female, and a daughter from the two. We have brought them in for booster shots and rabies vaccines, had one female spayed, and a couple of checkups in between. Over the course of roughly three and a half years we have zero complaints. Their prices are better than most if not all vets around the area and we have never had to wait an unreasonable amount of time to be seen. Will continue to come here.Read Less

When I found out that Miss Ed had cancer they we're so kind and Dr Damery went above and beyond. And when the time came to relieve her of her suffering he was not only concerned about her but concerned about us ! When she had surgery they always called to check on her and when I had questions they were quick to answer them if they didn't know the answer they would call me back. This is a five-star veterinarian clinic!! You cannot ask for more friendlier people from the front desk to the back they really do care . Barbi Shelton Read Less

After being unsatisfied with the level of compassion and customer service at 3 other local vet offices in Amarillo, someone referred me to Timber Creek. I have been taking all of my pets there now for about a year or so. I have had to go in multiple times since I found this place and every time the staff has been very polite and courteous to not only me but my pets as well. I have never had a long wait even on the days it has been so busy that there are people standing and waiting outside I was still out in under 40 minutes. That's pretty good I think considering how long we wait in a doctors office with 2 people in front of us lol:) It is by far the cleanest vets office I think I have ever been in which says a lot for them considering how many people come and go throughout each day. They are very fair on their prices and I have never had a problem communicating with them on what I can afford and still get my pets help when needed. I have and will continue to refer anyone I know who is looking for a vet to Timber Creek because I am grateful for the kind and caring atmosphere they provide at their office. Read Less

I have had 2 cats neutered at Timber Creek within the past 6 months and the experience has been excellent both times. Yes, drop off and pick up can sometimes be time consuming but they do a great job as quickly and efficiently as I see they can. When picking up Charlie on Friday it did seem like it took a little longer than other pets before me. When he was brought out the gentleman apologized for the extra wait but said Charlie had thrown up on himself a little from the anesthesia so he cleaned Charlie up before bringing him to me. I was very touched by that, would not have happened at my previous vet. Extremely satisfied and will continue going there Read Less

We took our little kitten to Timber Creek (which was left at our home) to find out how old it was . Everyone there was so nice and friendly - office area very clean for the number of small animals that were in the waiting area. Sara came to check our kitten, told us approximately how old and also discovered it had little mites in ears. Took the following week to have him neutered. Again everyone there very friendly and helpful. Thanks Office Staff, Sara and Chris! Read Less

I would like to take this opportunity to thank everyone that took the time to write a review on Timber Creek Small Animal Hospital's website. For the reviews that were kind and supportive I would like to show our appreciation for the positive feedback. As for as the negative reviews ,we will do our best to correct some of our deficiencies that will make us a better veterinary hospital. It is truly my goal to treat everyone with respect, courtesy and provide all clients and their animals with a professional experience. However, i do feel the need to address some of the negative reviews. #1. Eric Hill -- A review of the medical records indicated a normal amount of postpartum discharge two days after delivery. I am confused about the "picture" you said you sent? Could this scathing review be based on the fact you wrote us a "hot Check" and I turned you over to our check recovery department? #2. John Hazelwood -- I examined your cat on May 1, 2014, chief complaint was chronic diarrhea. According to the medical records the cat responded well to our medical treatment. The cat developed diarrhea again once medication was stopped, this is when i recommended further testing to determine the etiology behind the chronic bowel disease. Specific testing such as food allergy, parasitic and viral testing were highly recommended. At no time did I ever decline service to you or your cat. #3. Tammy Miller -- I spoke to your daughter "Laci Larrabee" on March 14, 2016. She had adopted a cat through the Humane Society and I spayed her on March 10, 2016. The basis of our conversation was about post surgical pain. I told Lace that we gave an injection called Metacam at the time of surgery and that injection usually provides adequate pain control. At any time after surgery, other meds could have been prescribed to aid in pain control. She then said her cat had a respiratory infection and was being treated at another clinic and I was going to pay for it. I explained that the cat was adopted through the Humane Society and because of the incubation period associated with these diseases there was no way we would have known at the time of surgery. Once again she stated that "I was going to pay for it".......due to the serious breakdown in communication, I told her that our conversation was over. In closing, Timber Creek will use this input towards improving our customer service and we will continue to strive to provide quality and professional veterinary services. Read Less

I would not even give this place one star. Our cat was spayed on Thursday. By Friday she was still laying around. We paid extra money for meds that were not given. By Monday she was extremely sick with a severe respiratory infection. She is now at our primary vet on fluids and being treated. We contracted timber creek and the vet got into a yelling match with my daughter at which he then hung up on her. Please don't take your animals to this place. They are horrible Read Less

Extremely disappointed with my experience with these guys. Went for X-rays on Friday for pups. Was told there was 7 or 8, and we had about a week. We had 9 pups the VERY NEXT DAY. I understand this stuff isnt point blank, there is human error, and x rays can be unclear, but this just added to the total experience. I went back on Monday with momma and pups for dew claw removal and post birth check up. My dog was bleeding quite a bit. I was told she was fine. Wednesday, 2 days later, she is still bleeding more than I think she should. So, I call and send a pic to the vet of her bleeding and bedding area. Was told again by a second vet at this facility that everything was fine. Against my better judgement, I trusted what I was told. We took her to a different vet yesterday (Thursday). She was anemic, on her death bed, had to have a blood transfusion, and be spayed. I have spent the last 17 hours bottle feeding 9 pups, and close to 1000 dollars in vet bills. All in all, it's ultimately my fault for trusting these folks and not going to a different vet sooner. That is a mistake I will not make again. Read Less

I wish I didn't even have to give this place one star. I adopted a dog from the humane society, and was forced to go to this vet without any prior knowledge about them. If you go, be prepared to wait a long time. Dropping off my dog to be neutered was about a 45 minute wait and it was the same to pick him up. It seems as if they just cram in as many spaying and neutering as they can. Also be prepared to pay exorbitant prices that are not competitive whatsoever. Now I'm having to take my dog to another vet because my dog is lethargic, not eating or drinking four days after surgery. If you love animals, do not take yours to this clinic! Read Less

This vet is a great place to take your pets to. The doctors are nice and the wait is very fast. I only give 3 stars because when I got a card in the mail saying my dog was up for her shots it said to make an appointment. So I called and when I did the lady on the phone was so rude. So rude in fact that she gives the whole hospital 3 stars instead of 5. Way to go rude lady.Read Less

The hospital itself is great place for pets. However I only give 3 stars because when I called to make an appointment for my dog she was so rude that I wanted to give a bad review for them. I hate calling places and they are rude for no reason at all. She either needs to be trained right or fired from the phones. Read Less

I would highly recommend NOT going to Dusty Demere. He wrongfully charged me, then cussed me out over the phone calling me several names and telling me I'm an idiot because his technicians know what to tell patients. When I told him that failed to inform me about the pricing verses number of visits for an ear cropping, he called me a liar. Then hanging up on me. When I called back he informed me that I could call his lawyer because he was too busy to speak with me. Very unprofessional and very disrespectful. Read Less

After we moved to the Panhandle we tried several vets before the rescue we got two of our dogs from recommended Timber Creek. Given they were over an hour away from me I was initially reluctant to go, but I'm glad I finally did. We found their prices to be considerably less than the other vets we had visited (routine care as well as surgeries), and the care our dogs have been given has always been excellent. One of our dogs came from severe abuse and is very wary of new people, but even he wags his tail at the staff and vet here. Read Less

My fiance's cat has been sick for about month and a half ever since she was spayed here. When we sought treatment from Timber Creek the vet said that well we can either just treat the symptoms which clearly is IBD. Today the vet said that they refused to further treat our cats IBD because we can not afford the approximately $100 in tests that would say that she either had or did not have an incurable disease that had caused the IBD. basically because we could not afford to perform basically useless tests as far as treating her disease. I highly encourage ANY ONE to look else where when looking at a vet for their pet. Read Less

Never use this vet he has no compassion for pet owners. He is in my opinion rude and disrespectful to pet lovers. He neutered a puppy I got from the Humane Society. When I called with concerns about the puppy he got angry that I questioned him. He showed no concern for the puppy or me as a pet lover. Read Less

I started going to Timber Creek about a year ago when i got my first dog and now i have 2 that both go there. They are very friendly and the service is great, very clean place, fair prices and they take great care of you pets. Read Less