North Texas Emergency Pet Clinic
Carrollton, Texas
General Info
North Texas Emergency Pet Clinic is solely dedicated to providing emergency care for the animals in North Texas. The North Texas Emergency Pet Clinic team of emergency veterinarians and technicians are on duty nights, weekends and holidays to provide skilled and compassionate care. Our facility includes 7 exam rooms, a dedicated trauma room, a well stocked pharmacy, a dual surgery suite, in-house digital x-ray capabilities, a continuously monitored intensive care area and state of the art monitoring & support equipment. We are conveniently located in South Denton County just north of the Dallas/Fort Worth area. Our Services Include: Diagnostic and Therapeutic Services: Our hospital is equipped with a full-service in house laboratory. During a serious emergency, we need information about your pet as soon as possible. On-site laboratory services give us the ability to have life-saving information about your pet within moments of their arrival. We are staffed and equipped to provide a wide variety of therapies that might be needed in an emergency situation. We keep a wide variety of blood products in stock to provide for our most critical patients. Surgical Services: Our state-of-the-art surgical suite provides for the performance of a wide variety of surgical procedures. Whether your pet has a minor laceration or a major injury requiring immediate life-saving surgery, we are staffed and equipped to handle most any emergency surgical need. Anesthesia: We utilize the safest available anesthetics to provide an extra margin of safety, especially for our older or high-risk patients. Using the most modern equipment, the patient's vital signs are monitored during all anesthetic procedures. Endoscopy: We offer endoscopic services such as retrieval of esophageal and gastric foreign bodies, biopsy and placement of feeding tubes. Ultrasound: We have an ultrasound on site to help us gather rapid information to better assess our most emergent patients. Patients can be referred if a more in depth ultrasound is required. Neurology consults: We offer in-hospital referrals to a board certified veterinary neurologist who performs CAT scans, MRI studies, neurosurgical services and helps us with the diagnosis of more complicated cases. After hour neurology referrals are handled on a case by case basis. Please call us so we can help facilitate a referral. Radiology Services: Our on-site, modern digital X-ray equipment provides high quality radiographs to aid in the quick diagnosis of many disorders. Electrocardiography Services: We provide ECG services on-site as well as referral to nearby specialists if needed for continued diagnosis and treatment of cardiac disease. Oxygen and Respiratory Services: We have numerous options for delivering oxygen to your pet including the ability to provide oxygen to your pet during transport should that be necessary. We have several nebulizers for delivering medication directly to your pet's respiratory tract.We have a ventilator on site should your pet require assisted breathing. Laboratory: Our in-house laboratory facilities provide for serum chemistry, hematology, serology, blood gas analysis, blood clotting analysis, blood typing, blood cross-matching, screening for certain toxins, urinalysis and parasite testing. We also utilize commercial veterinary laboratories for specialized diagnostics and consultations. Pharmacy: We maintain a complete inventory of pharmaceuticals to provide for your pet during an emergency situation. We always ask that you visit your vet to purchase medications to prevent fleas, ticks and heartworms and to get refills of your pet's on-going medications.Exotic Pet Services: Care for exotic pets such as rabbits, guinea pigs, ferrets, hedgehogs, sugar-gliders, rats, hamsters, birds, snakes, lizards, turtles and a variety of other, less traditional pets. Please call to see if an exotic pet
Reviews
Brandy H.2426
13 Jul 2018
REPORT
We had to take our 13 year old German Shepard in last night who passed away at home. It was so heartbreaking as you can imagine to have to tell her goodbye. They had a very reasonable charge for crema...
We had to take our 13 year old German Shepard in last night who passed away at home. It was so heartbreaking as you can imagine to have to tell her goodbye. They had a very reasonable charge for cremation and even offered us a plaque with her paw print and a lock of hair. The lady up front at the desk( i don’t know her name but she has glasses and long brown hair) was so sweet and commented how we must’ve took good care of her and gave her a good life because of her old age. That made me feel better and to help heal during this sad time
Mallory Baker
9 Jul 2018
REPORT
Took my cat in who suddenly couldn’t walk or maintain balance. They told me his vitals were good and his ears looked fine. Four days later, I took him to my regular vet, and he has an outer and inner ...
Took my cat in who suddenly couldn’t walk or maintain balance. They told me his vitals were good and his ears looked fine. Four days later, I took him to my regular vet, and he has an outer and inner ear infection. Why a licensed veterinarian would lie to me and miss a simple diagnosis is beyond me. I spent $400 for nothing!
Christina Rivera
26 Jun 2018
REPORT
A great and comforting place to take your pet in a time of need!
Amir Fath
15 Feb 2018
REPORT
I took my cat, Ely here in the summer of 2017 as my cat’s face was swollen up and was not eating. This place ran unnecessary tests and I was told it was something that was not even close to being ac...
I took my cat, Ely here in the summer of 2017 as my cat’s face was swollen up and was not eating. This place ran unnecessary tests and I was told it was something that was not even close to being accurate. They told me to get a CT scan and gave me a referral. I was charged 700.00 dollars for stuff that wouldn’t cost 150 dollars at the vet. They also didn’t want to give my cat a cortico steroid. I went to our vet Dr Carl Binford and he not only gave my cat that steroid shot he said the shot worked within hours and my cat was back to normal. He said there definitely was no need for any other “tests”. I am not nearly as smart when it comes to animal medicine as the vets at this emergency hospital but I AM smart enough to see how this operation and perhaps other emergency animal hospital operations work. My cat is completely fine and guys we’re way off. This is just based on my one experience here.
Susan Douglas
11 Feb 2018
REPORT
These people are the kindest and most compassionate of all. We had to take our little Pomeranian in this morning and had to put her to sleep because her heart was failing. This is not the first baby o...
These people are the kindest and most compassionate of all. We had to take our little Pomeranian in this morning and had to put her to sleep because her heart was failing. This is not the first baby of ours that we have had to take to them and they are all wonderful. My heart is broken but my faith in North Texas Emergency Clinic is solid. Thank you so much!!
Tanner Sorensen
27 Jan 2018
REPORT
Nurse and vet staff were very friendly and professional. Highly recommend. Dr. Perry was awesome.
Lillian Hinther
20 Jan 2018
REPORT
I would not suggest taking your animal here. First they told us our dog probably had a spinal infection and he was going to be paralyzed. Then they said he may have gotten attacked. Turns out it was n...
I would not suggest taking your animal here. First they told us our dog probably had a spinal infection and he was going to be paralyzed. Then they said he may have gotten attacked. Turns out it was none of the above. They over charged us. maybe it's just me but I wouldn't tell someone their dog was going to be paralyzed unless I knew the diagnosis for sure.
Kacie G.
30 Jun 2017
REPORT
Last week I lost me dear pet of 13 years. I never expected losing a pet to be a good experience, but what happened to me was nothing I could of imagined. I took my dog who was non-responsive to this c...
Last week I lost me dear pet of 13 years. I never expected losing a pet to be a good experience, but what happened to me was nothing I could of imagined. I took my dog who was non-responsive to this clinic and within 30 min the doctor advised me it was time to euthanize. I knew the day was coming and the doctor was amazing and comforting as I absolutely lost it during the process. Prior to the euthanization, I paid for the process at front desk at which they attempted to charge me 200.00 on top of my euthanization and cremation for a scan to tel me she had a tumor I told them about when I arrived. I asked them to removed and after the receptionist asked permission they removed the charge for a service I did not sign to complete. I contacted them on Monday after my loss to check to see if her remains had been returned and what I experienced next will stick with me forever. An employee named Rahman answered and when I gave her my name she immediately told me she did not have me in the system, I gave her my dogs name and then a few minutes later she found me (name misspelled apparently) I explained to her my pet passed there and I was calling to see A. Had they picked her up and returned her and also if Cremation place was going to provide me a memorial per print. She told me she didn't show my dog had me returned, paw prints were upon request only ( which I was never informed or asked if I wanted one) and that she would have to go check in the back to see if my dog was still there but she was dealing with three emergencies and would have to call me back. The fact their computer system did not state date pet was picked up shocked me and then thinking about my poor pet in the "back" was not something I could grasp. I stewed for a few minutes and called back and asked to speak to a manager. Ray Ann says is this Ms. xxxxx, and I said yes and she said I called and left a message for crematory to see if they can do paw print she has already been picked up..I asked her if I could give her some advice in which I planned on telling her to be more sympathetic to people who have lost a pet, but before I could she says "can you give it to me later I'm really busy!" I immediately hung up. Let me just say that the feeings I had at that moment were unbearable I was already a wreck from losing my dog and to have her act like my pet was nothing and talk to me like that was not appropriate at all. 15 min later she called back to apologize and ask if I wanted to speak to her manager. I advised her I would l, but not until I had my pets remains in my hands. I contacted crematory the minute they opened on Tuesday morning and the lady told me it was too late, my pet had been "processed" and was in "packaging". I'm not sure if this is Normal verbiage as this was my first pet to lose, but the idea of that was heartbreaking. So now I don't have a Memorial print of my pet because No one took the time to ask me but took the time to say no in my paperwork that I did not want one. I picked up my pets remains on Wednesday and spoke with Manager to share all of this with her to ensure that this never happens to anyone ever again. I have a 14 year old dog and when her time comes I will absolutely not take her to this facility. I advise you invest in empathy etiquette classes for your customer facing employees. A pet loss sticks with someone forever and now I have this awful experience to add on top of it.
Yale Middleton
16 May 2017
REPORT
This staff is amazing! My German Shepard puppy (Maddie) was drooling blood and we were freaking out and rushed her over here in the middle of the night. The staff was incredibly respectful and kind to...
This staff is amazing! My German Shepard puppy (Maddie) was drooling blood and we were freaking out and rushed her over here in the middle of the night. The staff was incredibly respectful and kind to us and our Maddie. They took her to a room and realized the blood was coming from a loose tooth.... we were so embarrassed because we were freaking out and they were so understanding about our worry and made us feel so much better.
I actually had to take Maddie back a few weeks later because she was throwing up in the middle of the night and they were open and ready to take care of her and figure out what was going on.
I cannot say enough good things about how sweet the staff is and how good they are at making us feel comforted in times that can be so scary.
I highly recommend this place!
Michelle Frazer
3 May 2017
REPORT
Very kind hearted and knowledgeable. Had a quick but terrible diagnosis for our sweet dog and they were very patient and understanding with me. I really appreciated how they handled everything and got...
Very kind hearted and knowledgeable. Had a quick but terrible diagnosis for our sweet dog and they were very patient and understanding with me. I really appreciated how they handled everything and got us over to a surgery center as soon as they could. Dr. Kells was wonderful! Hopefully you won't need ER after care for your pet, but if you do, definitely go here.
Oly S.
12 Apr 2017
REPORT
Felix our 16 year old dog has gone to doggy heaven. The staff was so kind and amazing. The hardest thing for me to do in my life. I appreciate them and how compassionate they were towards us
Jorden Roper
17 Mar 2017
REPORT
I'm so, SO happy I brought my Chihuahua here! The staff was amazing (even at 4:00AM!) and took care of him quickly. The doctor even showed me a picture of him being cared for while I was in the waitin...
I'm so, SO happy I brought my Chihuahua here! The staff was amazing (even at 4:00AM!) and took care of him quickly. The doctor even showed me a picture of him being cared for while I was in the waiting room so I could see that he was doing well and feel reassured that he was okay (because she could tell I was worried/upset). If you have an emergency, definitely bring your pet here!
Steffanie Grossman
14 Mar 2017
REPORT
Diane and the rest of the staff are AMAZING. My dog was sick last night, and instead of simply recommending that I come in and obtain an expensive ER bill, Diane and another staff member spoke to me f...
Diane and the rest of the staff are AMAZING. My dog was sick last night, and instead of simply recommending that I come in and obtain an expensive ER bill, Diane and another staff member spoke to me for 45 minutes over the course of (a very long) night when I was terrified about my fur baby's health, and explained very patiently multiple times what would indicate a dog needing to be brought in ASAP for, some recommendations, etc. I ended up taking him to our regular vet this morning, and as the North Texas Emergency Pet Clinic suggested, all was fine and my wallet was much fuller. Outstanding, definitely customer- and fur-baby centered, and trustworthy. I have no doubt this will be the ER I use from here forward if needed.
Bridget Smith
12 Mar 2017
REPORT
Amazing staff! They made my puppy comfortable from the moment we walked in as it was going to be a bit of a wait. They came out several times to give me updates. I hope I never have to go there aga...
Amazing staff! They made my puppy comfortable from the moment we walked in as it was going to be a bit of a wait. They came out several times to give me updates. I hope I never have to go there again, but if I do I know my babies will be WELL taken care of!
Melissa Jolly
28 Feb 2017
REPORT
I have had to use NTEPC on a few occasions, one as recently as 2.26.17. Our pet who was almost 16 years old, took a turn for the worse before we could get him into his primary vet. And unfortunately,...
I have had to use NTEPC on a few occasions, one as recently as 2.26.17. Our pet who was almost 16 years old, took a turn for the worse before we could get him into his primary vet. And unfortunately, it was his time. The staff and doctors were very loving and empathetic to our situation. All times we've had to utilize their services, they have been very accommodating and given that they are an emergency vet, the costs associated with their services (surgery, post op and euthanasia) are not through the roof. Thank you from the bottom of our hearts for saving our babies and being consoling when they couldn't be saved.
Lisa Parks Surovik
22 Feb 2017
REPORT
Dr. Stacie Fowler is a miracle worker! Thank you for your hard work saving the baby puppy from a horrible heroin overdose!!!! You are a truly amazing vet!!! I would love to adopt this darling puppy ...
Dr. Stacie Fowler is a miracle worker! Thank you for your hard work saving the baby puppy from a horrible heroin overdose!!!! You are a truly amazing vet!!! I would love to adopt this darling puppy and give it a wonderful and SAFE home where he can live happily ever after!
Lorrie Barbin-Engel
22 Feb 2017
REPORT
We've been here several times, unfortunately, and always receive stellar care. On Saturday February 18th I lost my very first pet as an adult. It was so incredibly difficult. Dr. Fowler, the nurses ...
We've been here several times, unfortunately, and always receive stellar care. On Saturday February 18th I lost my very first pet as an adult. It was so incredibly difficult. Dr. Fowler, the nurses and Raeann were beyond patient with me. Despite the very busy ER, they handled my situation with the utmost respect and care. I don't know how they do the jobs they do. I want to go back and hug all of them. Thank you. Thank you with all of my heart.
Steve Salerno
8 Feb 2017
REPORT
The entire group were terrific last evening and made my sad experience of losing my little doggie a tolerable and respectful situation.. I would highly recommend them in time of emergency.
Sarah A.
28 Jan 2017
REPORT
Our German shepherd was very very sick and this place was recommended to me by several people. Unfortunately the outcome was that our dog had to go to heaven, but I could not have been more pleased wi...
Our German shepherd was very very sick and this place was recommended to me by several people. Unfortunately the outcome was that our dog had to go to heaven, but I could not have been more pleased with how we were treated by the staff, the compassionate care they gave our dog, and how they were efficient in treating her as best they could. They made a horrible circumstance as comforting as they could. Everyone from the front desk staff, to the nurses, to the vet were all amazing. Thank you!
Tabytha Jones
22 Dec 2016
REPORT
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise....
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise. Diane was the only one that took the time to talk me through my kitten's issue and offer help. This isn't the closest clinic to my house, but I will definitely return here if I have a late night pet emergency again! Thank you, Diane!
Tabytha J.
22 Dec 2016
REPORT
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise....
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise. Diane was the only one that took the time to talk me through my kitten's issue and offer help. This isn't the closest clinic to my house, but I will definitely return here if I have a late night pet emergency again! Thank you, Diane!
brandon bailey
16 Dec 2016
REPORT
this is the most horrible vet clinic to take your ill or dying pet too. I brought my pomerainian in that was attacked by a much bigger dog he had severe head trama, eye trama and multiple breaks in hi...
this is the most horrible vet clinic to take your ill or dying pet too. I brought my pomerainian in that was attacked by a much bigger dog he had severe head trama, eye trama and multiple breaks in his snout. They told me that they could do anything for him there which I understood. They also told me that it would be a long and hard recovery that he might not make it through due to his age; I understood that too. What I didn't understand is the nerve for them to charge me $120 to see my dog, $30 for his pain meds, and finally $80 for the euthanization!!
This place takes advantage of people with ill or dying pets. I understand that they have bills and other things to take care of however; this is a slap in the face to someone that just had to make the decision to put their pet down rather than making them suffer!!
Horrible place and horrible people!!!!!! They only got one star so I could provide this information to the public!
Sean Tex Dehart
16 Nov 2016
REPORT
One of our cats got into a tussle with another of our cats and put some lacerations on him. Off to the emergency room with the wounded cat. This was my 2nd visit with them; while I don't relish having...
One of our cats got into a tussle with another of our cats and put some lacerations on him. Off to the emergency room with the wounded cat. This was my 2nd visit with them; while I don't relish having to visit the pet emergency room, the staff is always kind and friendly. I knew each visit what I was looking at, what options there were, so I could make an informed decision about the health and well-being of my cats. Thank you North Texas Emergency Pet Clinic!
Kristal Nolan
11 Nov 2016
REPORT
We just came home early in the evening and noticed our beloved dachshund would come to greet us. He was unable to move his back legs. We were so devestated bc he is 14-15 yrs old. We were crying and t...
We just came home early in the evening and noticed our beloved dachshund would come to greet us. He was unable to move his back legs. We were so devestated bc he is 14-15 yrs old. We were crying and thought our only opt was to put him to sleep. Every staff member at this office was empathic and generally concerned! They reassured me and helped my fur baby with another plan which has worked in the past! I just have to keep hoping it will work again. I actually prefer this place over my vet. Fast friendly service! They care about your fur baby as much as you do! Love this place!!!
Christie Bell
31 Oct 2016
REPORT
Unfortunately, I had to make the choice to relieve my dog of 15 years of her pain, before it got worse. I called and let the staff know I was headed there way and when we arrived, we were greeted kind...
Unfortunately, I had to make the choice to relieve my dog of 15 years of her pain, before it got worse. I called and let the staff know I was headed there way and when we arrived, we were greeted kindly and escorted to a private room that accommodated everyone. We were allowed all the time we wanted with Mattie and never felt rushed. When the final injection was given, she drifted to sleep, even snoring a bit before passing. I was (still am!) distraught and can't remember everyone's names, but I can say they were all very empathetic which made this horrible choice a bit easier. I would recommend them to any fur baby owners.
Christina Bell
31 Oct 2016
REPORT
Last Wednesday I was forced with the decision to put my dog Mattie to sleep so she wouldn't experience any more pain. I had her for 15 years and I was (still am) very distraught. I called the morning ...
Last Wednesday I was forced with the decision to put my dog Mattie to sleep so she wouldn't experience any more pain. I had her for 15 years and I was (still am) very distraught. I called the morning of and spoke with Andrew, who was very understanding. When they opened back up at 6:00 pm, I called again to let them know we were on our way. Upon arrival we were taken into a nice, private room that was dimmed some with dog beds on the floor. They allowed us to spend as much time as we wanted with Mattie before and after the procedure, no pressure was given to empty the room. Mattie drifted off to sleep, even snored a bit, and then she was pronounced. I couldn't have asked for a more compassionate group of people and I would highly recommend them to any fur baby owners.
Adrea Luterman
18 Oct 2016
REPORT
Our dog was not doing well and it was time to let him go. They were amazing how they helped us deal with it. We got to spend time with our old man and be there when he crossed over. Thank you so much ...
Our dog was not doing well and it was time to let him go. They were amazing how they helped us deal with it. We got to spend time with our old man and be there when he crossed over. Thank you so much with helping us deal with it.
Kaylann A.
8 Oct 2016
REPORT
So far been waiting 2.5 hours. When we got here at 9am on Sunday there was 1 person ahead of us and no emergencies came after us. No rush here. Emergency clinic my ass. My dog is crying out and can't ...
So far been waiting 2.5 hours. When we got here at 9am on Sunday there was 1 person ahead of us and no emergencies came after us. No rush here. Emergency clinic my ass. My dog is crying out and can't walk. So far not impressed.
Kathleen Goff
11 Sep 2016
REPORT
My chihuahua had part of a compressed rawhide bone stuck in her esophagus. We were referred here from our regular vet since she thought they would have to scope it. They were AMAZING. Dr. Whitwell got...
My chihuahua had part of a compressed rawhide bone stuck in her esophagus. We were referred here from our regular vet since she thought they would have to scope it. They were AMAZING. Dr. Whitwell got the chunk out successfully(which turned out to be a HUGE chunk), and Daisy is SO much better already. I'm so thankful for the great work they do.
Aimee Brown
10 Sep 2016
REPORT
Last week, our dog was overcome by pain and paralysis due to a problem with his spine. We hoped for the best and that the medications and the high grade pain killer would take and allow him to regain ...
Last week, our dog was overcome by pain and paralysis due to a problem with his spine. We hoped for the best and that the medications and the high grade pain killer would take and allow him to regain functionality. Unfortunately, our little guy quickly deteriorated for the worse--going from his typical energetic and happy-go-lucky self to being in constant pain and barely able to sit up when his hind legs stopped working. Within nearly a 24-hour period, we made the decision to end our 14.5 year-old puppy's suffering when it was apparent he would never recover from his condition. During this time, the staff at the North Texas Emergency Pet Clinic were there to hold our baby's paw every step of the way. They did everything they could think of to help our little guy, and they rushed to help him each time we called or came back as he worsened. I appreciated the staff's compassion and willingness to answer all our questions so we could make the best decision for our little man. We never felt pushed or pressured to make a snap decision, and they made us feel comfortable that we were making the best decision for our pal at the end. Though the clinic had services available for our dog's after-life care, they never pushed us into using them. In fact, they were more than willing to work with whatever directives or service providers we chose. We, of course, chose to use their services. The vet gave us whatever time and space we needed to say good-bye. She explained what could happen with our dog's body so that we were not shocked if anything did happen. Once our little boy was gone, the vet again offered us as much time as we needed to be with him one last time. The staff had never met us or treated our dog before this time, but everyone at the clinic treated our family as if we were part of theirs. We never doubted that our baby was in the best hands both toward the end and in after-life care. As well, the staff's thoughtfulness and compassion continued beyond his aftercare. As we trudged through the next few days without our buddy at our side, the employees checked in on us, sent us a card, donated a tree to a national forest in his honor, and kept us updated on the status of his cremated remains and other memorial items we had selected. Everyone at this clinic shows true empathy and understanding for families faced with making emergency decisions for their pets. We just can't recommend them, show them our gratitude, or thank them in any way that gets close to how highly we feel about their services rendered. While making final decisions for a valued four-legged family member is never an easy task, who we entrust to care for our babies' last moments should be clear: North Texas Emergency Pet Clinic.
Jan S.
20 Aug 2016
REPORT
9PM on a Saturday for a 24hr Pet Clinic should be business as usual BUT it seems not to be the case here. Luckily we did not have a life or death emergency because this place moves like molasses.There...
9PM on a Saturday for a 24hr Pet Clinic should be business as usual BUT it seems not to be the case here. Luckily we did not have a life or death emergency because this place moves like molasses.There was only one person in front of us and it took forever to be seen. The front desk woman seemed ok but I did notice people were lackadaisical. Why do something if you don't love it and convey that when working in a customer facing role? I digress....I was asked to muzzle my own dog, AFTER he as livid. wtf? I'm not a vet or vet tech, do your job and they did but asking if I would do it was funny.Cost, meh...don't really see any issues there. It is what it is...I think the entire process took 2.5hrs or so.
Sarah N.
12 Aug 2016
REPORT
They were very quick to take my kitty (already had heart problems but was having breathing issues) back and do the initial checks. Discussed potentiL problems, I agreed to X-rays, they came back with ...
They were very quick to take my kitty (already had heart problems but was having breathing issues) back and do the initial checks. Discussed potentiL problems, I agreed to X-rays, they came back with diagnosis, reviewed X-rays with me, agreed on treatment and how I should monitor him. Got a follow up call this morning to discuss the expert review of X-rays and slight change to meds. Very thorough, kind, professional. Not cheap-but I feel I got my money's worth with my kitty.
Justin W
7 Aug 2016
REPORT
I can only speak to my current situation. We have arrived at 9:30am and had 2 others a head of us, we can in with our dog having a possible bladder infection and was checked out and got urine sample t...
I can only speak to my current situation. We have arrived at 9:30am and had 2 others a head of us, we can in with our dog having a possible bladder infection and was checked out and got urine sample to test. It is now 12 and have been told that we will just have to wait because they have their entire staff working on one other animal. Unless your pet is dying I would not recommend this place, I also plan on asking my vet at crossroads to have another option on their web site. Also seems to be more interested in getting you to do more test then help relive the issue and follow up with your vet.
Jennifer Brown
26 May 2016
REPORT
A friend fed our dog, Hanna, an oatmeal raisin cookie. I knew raisins were bad for dogs but didn't realize how toxic they could really be until I did a brief internet search. I called this clinic for ...
A friend fed our dog, Hanna, an oatmeal raisin cookie. I knew raisins were bad for dogs but didn't realize how toxic they could really be until I did a brief internet search. I called this clinic for advice and they recommended that vomiting be induced and were able to answer my many questions over the phone. We brought her in immediately and (based on current best practices) they had to keep her over the weekend for IV fluids. They were able to provide us with literature about why she needed the treatment they recommended as well as give us a price breakdown prior to agreeing to care. The doctors and nurses were all so sweet with her. They allowed us to come visit over the weekend and were happy to take our calls to check in on her. They also called to update us on the results of her blood work and how she was doing. It was a bit of a drive for us from McKinney but it's who our local vet recommended. They were amazing!!
Zak F.
12 May 2016
REPORT
I don't have time to write a long review, just wanted to give a great review, the staff here are very friendly and knowledgeble, and understand it is emotional to have emergencies with pets and provid...
I don't have time to write a long review, just wanted to give a great review, the staff here are very friendly and knowledgeble, and understand it is emotional to have emergencies with pets and provide more than just physical care.They take time to explain things, offer advice, and provide a shoulder to cry on when you are upset.Our dog was alone and scared on an overnight visit here for observation after having an unexplained seizure (dog has no history of this before,) and the staff had him smiling and wagging his tail in the morning!
JAMES WEBB
10 May 2016
REPORT
We had an emergency with one of our dogs at 3:00am. Called the North Texas Emergency Pet Clinic. They gave us advice over the phone. We took our dog in at in at 4:00am. The staff and Doctor on duty ...
We had an emergency with one of our dogs at 3:00am. Called the North Texas Emergency Pet Clinic. They gave us advice over the phone. We took our dog in at in at 4:00am. The staff and Doctor on duty were outstanding. It is nice to know you have a great place to take your pets for emergencies. I would highly recommend the North Texas Emergency Pet Clinic.
Marvin F.
22 Apr 2016
REPORT
Not real pleased with any aspect of this clinic. Receptionist is an air head. Wait time was over 2 hours - then they give me an option to "dropoff" and go home because "its gonna be awhile". Called...
Not real pleased with any aspect of this clinic. Receptionist is an air head. Wait time was over 2 hours - then they give me an option to "dropoff" and go home because "its gonna be awhile". Called me with an estimate of over $800 to repair a simple laceration. of course I cant really say no because my dog needs to get it fixed. Dreadful experience and I will never return.
Greg S.
13 Mar 2016
REPORT
Be prepared to play let's make a deal. They presented us with $1100 plan for our dog. After refusing that plan they then presented us with a $500 plan. Very disappointed in the approach. All this afte...
Be prepared to play let's make a deal. They presented us with $1100 plan for our dog. After refusing that plan they then presented us with a $500 plan. Very disappointed in the approach. All this after waiting over 90 minutes to see the vet, we were the only ones that came in with a pet. Two others were picking up their pets. Also be prepared to pay a $98 minimum charge.
Barbara Heffez-Piper
14 Feb 2016
REPORT
Joe at the front desk is awesome and keeps the calm and collected feeling of this place. Dr Fowler is amazing - great bedside manners and so knowledgeable. Nurses are sweet and all staff seem to get a...
Joe at the front desk is awesome and keeps the calm and collected feeling of this place. Dr Fowler is amazing - great bedside manners and so knowledgeable. Nurses are sweet and all staff seem to get along great which help with the overall peaceful feeling for an emergency place.
Jessica V.
10 Jan 2016
REPORT
Went here late one night because my dog had an allergic reaction to something that I couldn't figure out. Her eye and mouth were swollen and she kept scratching her face. I came in and luckily it wasn...
Went here late one night because my dog had an allergic reaction to something that I couldn't figure out. Her eye and mouth were swollen and she kept scratching her face. I came in and luckily it wasn't too busy, they got to my dog fairly quickly and kept her for an extra 30 mins to make sure the medication they gave her worked. I had a good experience with the people that night and would return if an emergency came up again. The only thing I didn't like (which as a first time dog owner I didn't know) is that they take your dog and keep them in an isolated area without you. It's not my preference but I was told that is the norm. Other than that everything was great.
Gabby U.
2 Jan 2016
REPORT
There was ONE person ahead of me at 1:30 am. I thought it would take no time for my pet to be taken care of 2 hours later nothing has occurred to put my pet at ease. I have not yet spoke with the vet ...
There was ONE person ahead of me at 1:30 am. I thought it would take no time for my pet to be taken care of 2 hours later nothing has occurred to put my pet at ease. I have not yet spoke with the vet in regards to the test she wants to run. There is only one vet present. They will up charge on unnecessary tests as she wants to test for electrolyte levels after my dog has been vomiting. .. of course it would be low.This is the last time I go here. It takes too long to be seen and they will find ways to charge you more than necessary without taking a full encompassing look for diagnosis.
colleen shaw
13 Dec 2015
REPORT
I've taken my Siamese there off and on with great results. When he was younger, he had a blocked urethra and was in the hospital for about 3 days on constant fluids. thankfully, he was able to pee on ...
I've taken my Siamese there off and on with great results. When he was younger, he had a blocked urethra and was in the hospital for about 3 days on constant fluids. thankfully, he was able to pee on his own and didn't need the surgery. the bill I think after sonograms, x rays, boarding etc was I guess $1200 (I could be wrong, it might have been less it was about 5 years ago). they do offer care credit which does help. So, recently he's come down with asthma and digestive issues. I took him there since I saw him trying to potty but nothing happened and he was vomiting. so, this was about 9 pm Friday or so. no wait at all, I was the only one there. they took a quick look at him and determined he needed some laxitives but wasn't in bad shape. I think the bill was about $115, medicine included, so really not much more than an average vet at least until about 11 pm/graveyard times or something. they were very nice, answered all my questions and the coffee they have was a nice bonus while waiting on the results of the exam. also, they are willing to answer questions you might have over the phone kinda like an animal 911. for example, my cat had a small asthma attack tonight but I caught the signs early and gave him his medicines right away. so, then I time his breathing with a stop watch and saw that he was breathing a few times faster than what I saw was normal online. I called them and told them that he was breathing between 35-45 times per minute and asked if I should give him another dose of the inhaler. the attendant went to ask the vet and I timed him again with 16 breaths within the 20 second hold. I was told that was normal and that inhaler doses should be kept 4 hours apart due to heart rate issues. so, if you ever have a doubt about the health of your furry family member, just call. =)
Jacklynn H.
3 Dec 2015
REPORT
These people are truly the best they have saved my dogs like multiple times they are expensive but if you want to save your life this is the best place to go
Lee Theisen
28 Nov 2015
REPORT
This ER clinic has a very experienced and committed staff. My dog was not placing weight on one of his feet and I could not figure out why. They were compassionate with my pet, Oliver, and he receive...
This ER clinic has a very experienced and committed staff. My dog was not placing weight on one of his feet and I could not figure out why. They were compassionate with my pet, Oliver, and he received a specific diagnosis and perfect treatment. He got pain medication, antibiotics and bandage for his injured foot. He was walking on it the next morning and healed with no complications. Thank you to the staff and Dr. Fowler!
Theresa M.
30 Sep 2015
REPORT
Excellent emergency vet clinic. Trustworthy. Highly recommend.
Shannon A.
26 Sep 2015
REPORT
This place is AMAZING! I've had to take animals here three times: once was a rabbit that had been hit by a car; the other two times were when I had after hours emergencies with my dogs. The staff is...
This place is AMAZING! I've had to take animals here three times: once was a rabbit that had been hit by a car; the other two times were when I had after hours emergencies with my dogs. The staff is compassionate, informative, attentive, and thorough. The vets and techs really care about the pets and pet owners and it shows. I would never take my animals to anywhere else during an after hours emergency. I'm so thankful I found this place.Some things to remember that some reviewers obviously forget - This is an EMERGENCY pet clinic. Of course they are going to be more expensive than your normal vet. Normal vets aren't always equipped to handle trauma cases, like this clinic is. The additional equipment, staffing requirements, and supplies needed to help animals in critical condition is expensive and those costs have to be figured into their service prices.It's not uncommon for emergency clinics to ask for fees upfront. They deal with many pets who die despite getting stellar care. Pet owners are often reluctant to pay for services used to try to save their pet's life if their pet dies. In order to keep this clinic running, they have to make sure they get paid for service rendered.That said, their fees are not outrageous. They are only slightly more expensive than most of the vets in their area. If you don't want to get hit with a large bill or be asked to sign over your pet to get care when your pet has an emergency you can't afford (I say when, not if, because it's inevitable. It will happen sometime no matter how careful you are), then invest in pet insurance. The cost is more than reasonable and could save you and your pet a lot of agony and grief down the road.Every time I have been in this clinic, the vets and techs have had to deal with putting down an animal. That sort of thing isn't only hard on the pet owners, it's hard on the staff as well. Despite feeling that loss, they have always been compassionate and caring with me and my animals. I think that speaks volumes about the sort of care you can expect here.
Brittany Bruno
17 Sep 2015
REPORT
Amazing service with kind and knowledgeable staff. My Great Dane has been cared for by North Texas Emergency Pet Clinic twice and I just cannot recommend them enough. I felt that my Dane was very well...
Amazing service with kind and knowledgeable staff. My Great Dane has been cared for by North Texas Emergency Pet Clinic twice and I just cannot recommend them enough. I felt that my Dane was very well taken care of and watched, plus I was provided with several updates and the ability to visit him.
I'm confused by most of the poor reviews here. I think some people are not understanding that if your pet has a lower priority issue or injury, then you will likely have to wait longer. Please try to put yourself in the shoes of an owner with a pet that may die in the next hour... They deserve priority. Just be happy that you and your pet are not in that situation and wait patiently.
Danielle E.
7 Jul 2015
REPORT
Our family rescued a german shepherd puppy a month ago and he instantly became family. On Sunday after July 4th, Jack became extremely ill and we rushed him to NTEPC. He couldn't even stand when we ar...
Our family rescued a german shepherd puppy a month ago and he instantly became family. On Sunday after July 4th, Jack became extremely ill and we rushed him to NTEPC. He couldn't even stand when we arrived. When we pulled up, Dani (one of the techs) rushed out to get Jack and we knew from that point that we were in good hands. The entire staff here is just phenomenal! From the girls at reception to Dr. Whitwall who treated him. They took the time to explain his illness and had to keep him overnight as his illness generally kills puppies within 48 hours. They were kind and compassionate and loved our Jack. Dani was the tech assigned to care for Jack that night and she had to be our favorite person there. She loved on him and nursed him to health. She promised my husband and I that she would get him back to us and she did just that. When we picked him up on Monday morning, she insisted on carrying our 60 pound puppy herself all the way out to the car. The price was reasonable, the staff was amazing and most of all they saved our baby Jack's life. I am so happy to say that Jack was able to come home from his regular vet on Monday night and has improved every day since! We could not be more appreciative of the amazing women who cared for him and loved him like we do. This is the ONLY pet ER we will ever use should the need arise. Thank you NTEPC for all you did!
Caitlin P.
31 Jan 2015
REPORT
It's so unfortunate when an animal hospital cares more about money rather than the welfare of an animal. -Unethical-Unprofessional -Unsympathetic Highly disappointed in the way they treat the owners o...
It's so unfortunate when an animal hospital cares more about money rather than the welfare of an animal. -Unethical-Unprofessional -Unsympathetic Highly disappointed in the way they treat the owners of pets here. The best interest of the animal is clearly NOT one of their main priorities... and money is, save yourself the trouble and take your loved ones elsewhere!
Stephanie H.
31 Jan 2015
REPORT
it was thanksgiving of 2013 and called the vet and told them my dog is dying. they responded with you can only see the doctor if it's an emergency. i kept telling them my dog was dying and they didn't...
it was thanksgiving of 2013 and called the vet and told them my dog is dying. they responded with you can only see the doctor if it's an emergency. i kept telling them my dog was dying and they didn't understand. i immediatly hanged up the phone and went to this place and they took my dog to the doctor immediately and hooked her up to a heart monitor ($121). that was basically all they could do. the other option was pay ($500) for cpr and that was too much for me to pay. the whole time my dog was on the heart monitor machine this employee was watching me cry. all she did was watch me cry the whole time i was there.my dog eventually died and they gave me a box for her.the second time i came here with my sister and took my other dog to get her eye looked at.they made us look like bad dog owners because the day before we came here she had a appointment to get her eye looked at at a different place but we had to cancle because we both had work.and the doctor was trying to be our mother and told us we need to take action and to take her to the eye doctor. she acted as if we weren't going to do it.Because they all about that business. Bout that business. They don't get no treble. They all bout that business bout that business no treble.Oh yah it's pretty clear. They got your money in the bank. And they shake it shake it like they always do.
Amy S.
31 Jan 2015
REPORT
These people are crooks with ulterior motives and its not to keep family pets with their families during life or death situation. They should be ashamed of themselves
Tonya S.
23 Jun 2014
REPORT
My pug Molly had a seizure in the middle of the night. During the seizure she somehow managed to break off one of her hind nails. Her nails are quite brittle due to her medication. Unlike when she bro...
My pug Molly had a seizure in the middle of the night. During the seizure she somehow managed to break off one of her hind nails. Her nails are quite brittle due to her medication. Unlike when she broke a front nail off over a year ago, I wasn't able to get the bleeding to stop with the kwik stop powder I used before. Covered in blood, we headed out to this clinic at 1am. They took her back immediately, cleaned her wound, stopped the bleeding, and bandaged her paw. We were in & out in under an hour. The charge was $49 (vet tech) + $20 for the bandage, which I was happy to pay. The facility is clean and the staff are friendly.
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North Texas Emergency Pet Clinic
Carrollton, Texas
General Info
North Texas Emergency Pet Clinic is solely dedicated to providing emergency care for the animals in North Texas. The North Texas Emergency Pet Clinic team of emergency veterinarians and technicians are on duty nights, weekends and holidays to provide skilled and compassionate care. Our facility includes 7 exam rooms, a dedicated trauma room, a well stocked pharmacy, a dual surgery suite, in-house digital x-ray capabilities, a continuously monitored intensive care area and state of the art monitoring & support equipment. We are conveniently located in South Denton County just north of the Dallas/Fort Worth area. Our Services Include: Diagnostic and Therapeutic Services: Our hospital is equipped with a full-service in house laboratory. During a serious emergency, we need information about your pet as soon as possible. On-site laboratory services give us the ability to have life-saving information about your pet within moments of their arrival. We are staffed and equipped to provide a wide variety of therapies that might be needed in an emergency situation. We keep a wide variety of blood products in stock to provide for our most critical patients. Surgical Services: Our state-of-the-art surgical suite provides for the performance of a wide variety of surgical procedures. Whether your pet has a minor laceration or a major injury requiring immediate life-saving surgery, we are staffed and equipped to handle most any emergency surgical need. Anesthesia: We utilize the safest available anesthetics to provide an extra margin of safety, especially for our older or high-risk patients. Using the most modern equipment, the patient's vital signs are monitored during all anesthetic procedures. Endoscopy: We offer endoscopic services such as retrieval of esophageal and gastric foreign bodies, biopsy and placement of feeding tubes. Ultrasound: We have an ultrasound on site to help us gather rapid information to better assess our most emergent patients. Patients can be referred if a more in depth ultrasound is required. Neurology consults: We offer in-hospital referrals to a board certified veterinary neurologist who performs CAT scans, MRI studies, neurosurgical services and helps us with the diagnosis of more complicated cases. After hour neurology referrals are handled on a case by case basis. Please call us so we can help facilitate a referral. Radiology Services: Our on-site, modern digital X-ray equipment provides high quality radiographs to aid in the quick diagnosis of many disorders. Electrocardiography Services: We provide ECG services on-site as well as referral to nearby specialists if needed for continued diagnosis and treatment of cardiac disease. Oxygen and Respiratory Services: We have numerous options for delivering oxygen to your pet including the ability to provide oxygen to your pet during transport should that be necessary. We have several nebulizers for delivering medication directly to your pet's respiratory tract.We have a ventilator on site should your pet require assisted breathing. Laboratory: Our in-house laboratory facilities provide for serum chemistry, hematology, serology, blood gas analysis, blood clotting analysis, blood typing, blood cross-matching, screening for certain toxins, urinalysis and parasite testing. We also utilize commercial veterinary laboratories for specialized diagnostics and consultations. Pharmacy: We maintain a complete inventory of pharmaceuticals to provide for your pet during an emergency situation. We always ask that you visit your vet to purchase medications to prevent fleas, ticks and heartworms and to get refills of your pet's on-going medications.Exotic Pet Services: Care for exotic pets such as rabbits, guinea pigs, ferrets, hedgehogs, sugar-gliders, rats, hamsters, birds, snakes, lizards, turtles and a variety of other, less traditional pets. Please call to see if an exotic pet
Business Hours
Monday
18:00PM-08:00AM
Tuesday
18:00PM-08:00AM
Wednesday
18:00PM-08:00AM
Thursday
18:00PM-08:00AM
Friday
18:00PM-08:00AM
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Reviews
Brandy H.2426
13 Jul 2018
We had to take our 13 year old German Shepard in last night who passed away at home. It was so heartbreaking as you can imagine to have to tell her goodbye. They had a very reasonable charge for crema...
We had to take our 13 year old German Shepard in last night who passed away at home. It was so heartbreaking as you can imagine to have to tell her goodbye. They had a very reasonable charge for cremation and even offered us a plaque with her paw print and a lock of hair. The lady up front at the desk( i don’t know her name but she has glasses and long brown hair) was so sweet and commented how we must’ve took good care of her and gave her a good life because of her old age. That made me feel better and to help heal during this sad time
Mallory Baker
9 Jul 2018
Took my cat in who suddenly couldn’t walk or maintain balance. They told me his vitals were good and his ears looked fine. Four days later, I took him to my regular vet, and he has an outer and inner ...
Took my cat in who suddenly couldn’t walk or maintain balance. They told me his vitals were good and his ears looked fine. Four days later, I took him to my regular vet, and he has an outer and inner ear infection. Why a licensed veterinarian would lie to me and miss a simple diagnosis is beyond me. I spent $400 for nothing!
Christina Rivera
26 Jun 2018
A great and comforting place to take your pet in a time of need!
Amir Fath
15 Feb 2018
I took my cat, Ely here in the summer of 2017 as my cat’s face was swollen up and was not eating. This place ran unnecessary tests and I was told it was something that was not even close to being ac...
I took my cat, Ely here in the summer of 2017 as my cat’s face was swollen up and was not eating. This place ran unnecessary tests and I was told it was something that was not even close to being accurate. They told me to get a CT scan and gave me a referral. I was charged 700.00 dollars for stuff that wouldn’t cost 150 dollars at the vet. They also didn’t want to give my cat a cortico steroid. I went to our vet Dr Carl Binford and he not only gave my cat that steroid shot he said the shot worked within hours and my cat was back to normal. He said there definitely was no need for any other “tests”. I am not nearly as smart when it comes to animal medicine as the vets at this emergency hospital but I AM smart enough to see how this operation and perhaps other emergency animal hospital operations work. My cat is completely fine and guys we’re way off. This is just based on my one experience here.
Susan Douglas
11 Feb 2018
These people are the kindest and most compassionate of all. We had to take our little Pomeranian in this morning and had to put her to sleep because her heart was failing. This is not the first baby o...
These people are the kindest and most compassionate of all. We had to take our little Pomeranian in this morning and had to put her to sleep because her heart was failing. This is not the first baby of ours that we have had to take to them and they are all wonderful. My heart is broken but my faith in North Texas Emergency Clinic is solid. Thank you so much!!
Tanner Sorensen
27 Jan 2018
Nurse and vet staff were very friendly and professional. Highly recommend. Dr. Perry was awesome.
Lillian Hinther
20 Jan 2018
I would not suggest taking your animal here. First they told us our dog probably had a spinal infection and he was going to be paralyzed. Then they said he may have gotten attacked. Turns out it was n...
I would not suggest taking your animal here. First they told us our dog probably had a spinal infection and he was going to be paralyzed. Then they said he may have gotten attacked. Turns out it was none of the above. They over charged us. maybe it's just me but I wouldn't tell someone their dog was going to be paralyzed unless I knew the diagnosis for sure.
Kacie G.
30 Jun 2017
Last week I lost me dear pet of 13 years. I never expected losing a pet to be a good experience, but what happened to me was nothing I could of imagined. I took my dog who was non-responsive to this c...
Last week I lost me dear pet of 13 years. I never expected losing a pet to be a good experience, but what happened to me was nothing I could of imagined. I took my dog who was non-responsive to this clinic and within 30 min the doctor advised me it was time to euthanize. I knew the day was coming and the doctor was amazing and comforting as I absolutely lost it during the process. Prior to the euthanization, I paid for the process at front desk at which they attempted to charge me 200.00 on top of my euthanization and cremation for a scan to tel me she had a tumor I told them about when I arrived. I asked them to removed and after the receptionist asked permission they removed the charge for a service I did not sign to complete. I contacted them on Monday after my loss to check to see if her remains had been returned and what I experienced next will stick with me forever. An employee named Rahman answered and when I gave her my name she immediately told me she did not have me in the system, I gave her my dogs name and then a few minutes later she found me (name misspelled apparently) I explained to her my pet passed there and I was calling to see A. Had they picked her up and returned her and also if Cremation place was going to provide me a memorial per print. She told me she didn't show my dog had me returned, paw prints were upon request only ( which I was never informed or asked if I wanted one) and that she would have to go check in the back to see if my dog was still there but she was dealing with three emergencies and would have to call me back. The fact their computer system did not state date pet was picked up shocked me and then thinking about my poor pet in the "back" was not something I could grasp. I stewed for a few minutes and called back and asked to speak to a manager. Ray Ann says is this Ms. xxxxx, and I said yes and she said I called and left a message for crematory to see if they can do paw print she has already been picked up..I asked her if I could give her some advice in which I planned on telling her to be more sympathetic to people who have lost a pet, but before I could she says "can you give it to me later I'm really busy!" I immediately hung up. Let me just say that the feeings I had at that moment were unbearable I was already a wreck from losing my dog and to have her act like my pet was nothing and talk to me like that was not appropriate at all. 15 min later she called back to apologize and ask if I wanted to speak to her manager. I advised her I would l, but not until I had my pets remains in my hands. I contacted crematory the minute they opened on Tuesday morning and the lady told me it was too late, my pet had been "processed" and was in "packaging". I'm not sure if this is Normal verbiage as this was my first pet to lose, but the idea of that was heartbreaking. So now I don't have a Memorial print of my pet because No one took the time to ask me but took the time to say no in my paperwork that I did not want one. I picked up my pets remains on Wednesday and spoke with Manager to share all of this with her to ensure that this never happens to anyone ever again. I have a 14 year old dog and when her time comes I will absolutely not take her to this facility. I advise you invest in empathy etiquette classes for your customer facing employees. A pet loss sticks with someone forever and now I have this awful experience to add on top of it.
Yale Middleton
16 May 2017
This staff is amazing! My German Shepard puppy (Maddie) was drooling blood and we were freaking out and rushed her over here in the middle of the night. The staff was incredibly respectful and kind to...
This staff is amazing! My German Shepard puppy (Maddie) was drooling blood and we were freaking out and rushed her over here in the middle of the night. The staff was incredibly respectful and kind to us and our Maddie. They took her to a room and realized the blood was coming from a loose tooth.... we were so embarrassed because we were freaking out and they were so understanding about our worry and made us feel so much better.
I actually had to take Maddie back a few weeks later because she was throwing up in the middle of the night and they were open and ready to take care of her and figure out what was going on.
I cannot say enough good things about how sweet the staff is and how good they are at making us feel comforted in times that can be so scary.
I highly recommend this place!
Michelle Frazer
3 May 2017
Very kind hearted and knowledgeable. Had a quick but terrible diagnosis for our sweet dog and they were very patient and understanding with me. I really appreciated how they handled everything and got...
Very kind hearted and knowledgeable. Had a quick but terrible diagnosis for our sweet dog and they were very patient and understanding with me. I really appreciated how they handled everything and got us over to a surgery center as soon as they could. Dr. Kells was wonderful! Hopefully you won't need ER after care for your pet, but if you do, definitely go here.
Oly S.
12 Apr 2017
Felix our 16 year old dog has gone to doggy heaven. The staff was so kind and amazing. The hardest thing for me to do in my life. I appreciate them and how compassionate they were towards us
Jorden Roper
17 Mar 2017
I'm so, SO happy I brought my Chihuahua here! The staff was amazing (even at 4:00AM!) and took care of him quickly. The doctor even showed me a picture of him being cared for while I was in the waitin...
I'm so, SO happy I brought my Chihuahua here! The staff was amazing (even at 4:00AM!) and took care of him quickly. The doctor even showed me a picture of him being cared for while I was in the waiting room so I could see that he was doing well and feel reassured that he was okay (because she could tell I was worried/upset). If you have an emergency, definitely bring your pet here!
Steffanie Grossman
14 Mar 2017
Diane and the rest of the staff are AMAZING. My dog was sick last night, and instead of simply recommending that I come in and obtain an expensive ER bill, Diane and another staff member spoke to me f...
Diane and the rest of the staff are AMAZING. My dog was sick last night, and instead of simply recommending that I come in and obtain an expensive ER bill, Diane and another staff member spoke to me for 45 minutes over the course of (a very long) night when I was terrified about my fur baby's health, and explained very patiently multiple times what would indicate a dog needing to be brought in ASAP for, some recommendations, etc. I ended up taking him to our regular vet this morning, and as the North Texas Emergency Pet Clinic suggested, all was fine and my wallet was much fuller. Outstanding, definitely customer- and fur-baby centered, and trustworthy. I have no doubt this will be the ER I use from here forward if needed.
Bridget Smith
12 Mar 2017
Amazing staff! They made my puppy comfortable from the moment we walked in as it was going to be a bit of a wait. They came out several times to give me updates. I hope I never have to go there aga...
Amazing staff! They made my puppy comfortable from the moment we walked in as it was going to be a bit of a wait. They came out several times to give me updates. I hope I never have to go there again, but if I do I know my babies will be WELL taken care of!
Melissa Jolly
28 Feb 2017
I have had to use NTEPC on a few occasions, one as recently as 2.26.17. Our pet who was almost 16 years old, took a turn for the worse before we could get him into his primary vet. And unfortunately,...
I have had to use NTEPC on a few occasions, one as recently as 2.26.17. Our pet who was almost 16 years old, took a turn for the worse before we could get him into his primary vet. And unfortunately, it was his time. The staff and doctors were very loving and empathetic to our situation. All times we've had to utilize their services, they have been very accommodating and given that they are an emergency vet, the costs associated with their services (surgery, post op and euthanasia) are not through the roof. Thank you from the bottom of our hearts for saving our babies and being consoling when they couldn't be saved.
Lisa Parks Surovik
22 Feb 2017
Dr. Stacie Fowler is a miracle worker! Thank you for your hard work saving the baby puppy from a horrible heroin overdose!!!! You are a truly amazing vet!!! I would love to adopt this darling puppy ...
Dr. Stacie Fowler is a miracle worker! Thank you for your hard work saving the baby puppy from a horrible heroin overdose!!!! You are a truly amazing vet!!! I would love to adopt this darling puppy and give it a wonderful and SAFE home where he can live happily ever after!
Lorrie Barbin-Engel
22 Feb 2017
We've been here several times, unfortunately, and always receive stellar care. On Saturday February 18th I lost my very first pet as an adult. It was so incredibly difficult. Dr. Fowler, the nurses ...
We've been here several times, unfortunately, and always receive stellar care. On Saturday February 18th I lost my very first pet as an adult. It was so incredibly difficult. Dr. Fowler, the nurses and Raeann were beyond patient with me. Despite the very busy ER, they handled my situation with the utmost respect and care. I don't know how they do the jobs they do. I want to go back and hug all of them. Thank you. Thank you with all of my heart.
Steve Salerno
8 Feb 2017
The entire group were terrific last evening and made my sad experience of losing my little doggie a tolerable and respectful situation.. I would highly recommend them in time of emergency.
Sarah A.
28 Jan 2017
Our German shepherd was very very sick and this place was recommended to me by several people. Unfortunately the outcome was that our dog had to go to heaven, but I could not have been more pleased wi...
Our German shepherd was very very sick and this place was recommended to me by several people. Unfortunately the outcome was that our dog had to go to heaven, but I could not have been more pleased with how we were treated by the staff, the compassionate care they gave our dog, and how they were efficient in treating her as best they could. They made a horrible circumstance as comforting as they could. Everyone from the front desk staff, to the nurses, to the vet were all amazing. Thank you!
Tabytha Jones
22 Dec 2016
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise....
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise. Diane was the only one that took the time to talk me through my kitten's issue and offer help. This isn't the closest clinic to my house, but I will definitely return here if I have a late night pet emergency again! Thank you, Diane!
Tabytha J.
22 Dec 2016
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise....
Diane was so great and helpful with our kitten! Very trustworthy and she knows what's she's doing. I had called about 4 other clinics in the area but no one was willing to help and give me any advise. Diane was the only one that took the time to talk me through my kitten's issue and offer help. This isn't the closest clinic to my house, but I will definitely return here if I have a late night pet emergency again! Thank you, Diane!
brandon bailey
16 Dec 2016
this is the most horrible vet clinic to take your ill or dying pet too. I brought my pomerainian in that was attacked by a much bigger dog he had severe head trama, eye trama and multiple breaks in hi...
this is the most horrible vet clinic to take your ill or dying pet too. I brought my pomerainian in that was attacked by a much bigger dog he had severe head trama, eye trama and multiple breaks in his snout. They told me that they could do anything for him there which I understood. They also told me that it would be a long and hard recovery that he might not make it through due to his age; I understood that too. What I didn't understand is the nerve for them to charge me $120 to see my dog, $30 for his pain meds, and finally $80 for the euthanization!!
This place takes advantage of people with ill or dying pets. I understand that they have bills and other things to take care of however; this is a slap in the face to someone that just had to make the decision to put their pet down rather than making them suffer!!
Horrible place and horrible people!!!!!! They only got one star so I could provide this information to the public!
Sean Tex Dehart
16 Nov 2016
One of our cats got into a tussle with another of our cats and put some lacerations on him. Off to the emergency room with the wounded cat. This was my 2nd visit with them; while I don't relish having...
One of our cats got into a tussle with another of our cats and put some lacerations on him. Off to the emergency room with the wounded cat. This was my 2nd visit with them; while I don't relish having to visit the pet emergency room, the staff is always kind and friendly. I knew each visit what I was looking at, what options there were, so I could make an informed decision about the health and well-being of my cats. Thank you North Texas Emergency Pet Clinic!
Kristal Nolan
11 Nov 2016
We just came home early in the evening and noticed our beloved dachshund would come to greet us. He was unable to move his back legs. We were so devestated bc he is 14-15 yrs old. We were crying and t...
We just came home early in the evening and noticed our beloved dachshund would come to greet us. He was unable to move his back legs. We were so devestated bc he is 14-15 yrs old. We were crying and thought our only opt was to put him to sleep. Every staff member at this office was empathic and generally concerned! They reassured me and helped my fur baby with another plan which has worked in the past! I just have to keep hoping it will work again. I actually prefer this place over my vet. Fast friendly service! They care about your fur baby as much as you do! Love this place!!!
Christie Bell
31 Oct 2016
Unfortunately, I had to make the choice to relieve my dog of 15 years of her pain, before it got worse. I called and let the staff know I was headed there way and when we arrived, we were greeted kind...
Unfortunately, I had to make the choice to relieve my dog of 15 years of her pain, before it got worse. I called and let the staff know I was headed there way and when we arrived, we were greeted kindly and escorted to a private room that accommodated everyone. We were allowed all the time we wanted with Mattie and never felt rushed. When the final injection was given, she drifted to sleep, even snoring a bit before passing. I was (still am!) distraught and can't remember everyone's names, but I can say they were all very empathetic which made this horrible choice a bit easier. I would recommend them to any fur baby owners.
Christina Bell
31 Oct 2016
Last Wednesday I was forced with the decision to put my dog Mattie to sleep so she wouldn't experience any more pain. I had her for 15 years and I was (still am) very distraught. I called the morning ...
Last Wednesday I was forced with the decision to put my dog Mattie to sleep so she wouldn't experience any more pain. I had her for 15 years and I was (still am) very distraught. I called the morning of and spoke with Andrew, who was very understanding. When they opened back up at 6:00 pm, I called again to let them know we were on our way. Upon arrival we were taken into a nice, private room that was dimmed some with dog beds on the floor. They allowed us to spend as much time as we wanted with Mattie before and after the procedure, no pressure was given to empty the room. Mattie drifted off to sleep, even snored a bit, and then she was pronounced. I couldn't have asked for a more compassionate group of people and I would highly recommend them to any fur baby owners.
Adrea Luterman
18 Oct 2016
Our dog was not doing well and it was time to let him go. They were amazing how they helped us deal with it. We got to spend time with our old man and be there when he crossed over. Thank you so much ...
Our dog was not doing well and it was time to let him go. They were amazing how they helped us deal with it. We got to spend time with our old man and be there when he crossed over. Thank you so much with helping us deal with it.
Kaylann A.
8 Oct 2016
So far been waiting 2.5 hours. When we got here at 9am on Sunday there was 1 person ahead of us and no emergencies came after us. No rush here. Emergency clinic my ass. My dog is crying out and can't ...
So far been waiting 2.5 hours. When we got here at 9am on Sunday there was 1 person ahead of us and no emergencies came after us. No rush here. Emergency clinic my ass. My dog is crying out and can't walk. So far not impressed.
Kathleen Goff
11 Sep 2016
My chihuahua had part of a compressed rawhide bone stuck in her esophagus. We were referred here from our regular vet since she thought they would have to scope it. They were AMAZING. Dr. Whitwell got...
My chihuahua had part of a compressed rawhide bone stuck in her esophagus. We were referred here from our regular vet since she thought they would have to scope it. They were AMAZING. Dr. Whitwell got the chunk out successfully(which turned out to be a HUGE chunk), and Daisy is SO much better already. I'm so thankful for the great work they do.
Aimee Brown
10 Sep 2016
Last week, our dog was overcome by pain and paralysis due to a problem with his spine. We hoped for the best and that the medications and the high grade pain killer would take and allow him to regain ...
Last week, our dog was overcome by pain and paralysis due to a problem with his spine. We hoped for the best and that the medications and the high grade pain killer would take and allow him to regain functionality. Unfortunately, our little guy quickly deteriorated for the worse--going from his typical energetic and happy-go-lucky self to being in constant pain and barely able to sit up when his hind legs stopped working. Within nearly a 24-hour period, we made the decision to end our 14.5 year-old puppy's suffering when it was apparent he would never recover from his condition. During this time, the staff at the North Texas Emergency Pet Clinic were there to hold our baby's paw every step of the way. They did everything they could think of to help our little guy, and they rushed to help him each time we called or came back as he worsened. I appreciated the staff's compassion and willingness to answer all our questions so we could make the best decision for our little man. We never felt pushed or pressured to make a snap decision, and they made us feel comfortable that we were making the best decision for our pal at the end. Though the clinic had services available for our dog's after-life care, they never pushed us into using them. In fact, they were more than willing to work with whatever directives or service providers we chose. We, of course, chose to use their services. The vet gave us whatever time and space we needed to say good-bye. She explained what could happen with our dog's body so that we were not shocked if anything did happen. Once our little boy was gone, the vet again offered us as much time as we needed to be with him one last time. The staff had never met us or treated our dog before this time, but everyone at the clinic treated our family as if we were part of theirs. We never doubted that our baby was in the best hands both toward the end and in after-life care. As well, the staff's thoughtfulness and compassion continued beyond his aftercare. As we trudged through the next few days without our buddy at our side, the employees checked in on us, sent us a card, donated a tree to a national forest in his honor, and kept us updated on the status of his cremated remains and other memorial items we had selected. Everyone at this clinic shows true empathy and understanding for families faced with making emergency decisions for their pets. We just can't recommend them, show them our gratitude, or thank them in any way that gets close to how highly we feel about their services rendered. While making final decisions for a valued four-legged family member is never an easy task, who we entrust to care for our babies' last moments should be clear: North Texas Emergency Pet Clinic.
Jan S.
20 Aug 2016
9PM on a Saturday for a 24hr Pet Clinic should be business as usual BUT it seems not to be the case here. Luckily we did not have a life or death emergency because this place moves like molasses.There...
9PM on a Saturday for a 24hr Pet Clinic should be business as usual BUT it seems not to be the case here. Luckily we did not have a life or death emergency because this place moves like molasses.There was only one person in front of us and it took forever to be seen. The front desk woman seemed ok but I did notice people were lackadaisical. Why do something if you don't love it and convey that when working in a customer facing role? I digress....I was asked to muzzle my own dog, AFTER he as livid. wtf? I'm not a vet or vet tech, do your job and they did but asking if I would do it was funny.Cost, meh...don't really see any issues there. It is what it is...I think the entire process took 2.5hrs or so.
Sarah N.
12 Aug 2016
They were very quick to take my kitty (already had heart problems but was having breathing issues) back and do the initial checks. Discussed potentiL problems, I agreed to X-rays, they came back with ...
They were very quick to take my kitty (already had heart problems but was having breathing issues) back and do the initial checks. Discussed potentiL problems, I agreed to X-rays, they came back with diagnosis, reviewed X-rays with me, agreed on treatment and how I should monitor him. Got a follow up call this morning to discuss the expert review of X-rays and slight change to meds. Very thorough, kind, professional. Not cheap-but I feel I got my money's worth with my kitty.
Justin W
7 Aug 2016
I can only speak to my current situation. We have arrived at 9:30am and had 2 others a head of us, we can in with our dog having a possible bladder infection and was checked out and got urine sample t...
I can only speak to my current situation. We have arrived at 9:30am and had 2 others a head of us, we can in with our dog having a possible bladder infection and was checked out and got urine sample to test. It is now 12 and have been told that we will just have to wait because they have their entire staff working on one other animal. Unless your pet is dying I would not recommend this place, I also plan on asking my vet at crossroads to have another option on their web site. Also seems to be more interested in getting you to do more test then help relive the issue and follow up with your vet.
Jennifer Brown
26 May 2016
A friend fed our dog, Hanna, an oatmeal raisin cookie. I knew raisins were bad for dogs but didn't realize how toxic they could really be until I did a brief internet search. I called this clinic for ...
A friend fed our dog, Hanna, an oatmeal raisin cookie. I knew raisins were bad for dogs but didn't realize how toxic they could really be until I did a brief internet search. I called this clinic for advice and they recommended that vomiting be induced and were able to answer my many questions over the phone. We brought her in immediately and (based on current best practices) they had to keep her over the weekend for IV fluids. They were able to provide us with literature about why she needed the treatment they recommended as well as give us a price breakdown prior to agreeing to care. The doctors and nurses were all so sweet with her. They allowed us to come visit over the weekend and were happy to take our calls to check in on her. They also called to update us on the results of her blood work and how she was doing. It was a bit of a drive for us from McKinney but it's who our local vet recommended. They were amazing!!
Zak F.
12 May 2016
I don't have time to write a long review, just wanted to give a great review, the staff here are very friendly and knowledgeble, and understand it is emotional to have emergencies with pets and provid...
I don't have time to write a long review, just wanted to give a great review, the staff here are very friendly and knowledgeble, and understand it is emotional to have emergencies with pets and provide more than just physical care.They take time to explain things, offer advice, and provide a shoulder to cry on when you are upset.Our dog was alone and scared on an overnight visit here for observation after having an unexplained seizure (dog has no history of this before,) and the staff had him smiling and wagging his tail in the morning!
JAMES WEBB
10 May 2016
We had an emergency with one of our dogs at 3:00am. Called the North Texas Emergency Pet Clinic. They gave us advice over the phone. We took our dog in at in at 4:00am. The staff and Doctor on duty ...
We had an emergency with one of our dogs at 3:00am. Called the North Texas Emergency Pet Clinic. They gave us advice over the phone. We took our dog in at in at 4:00am. The staff and Doctor on duty were outstanding. It is nice to know you have a great place to take your pets for emergencies. I would highly recommend the North Texas Emergency Pet Clinic.
Marvin F.
22 Apr 2016
Not real pleased with any aspect of this clinic. Receptionist is an air head. Wait time was over 2 hours - then they give me an option to "dropoff" and go home because "its gonna be awhile". Called...
Not real pleased with any aspect of this clinic. Receptionist is an air head. Wait time was over 2 hours - then they give me an option to "dropoff" and go home because "its gonna be awhile". Called me with an estimate of over $800 to repair a simple laceration. of course I cant really say no because my dog needs to get it fixed. Dreadful experience and I will never return.
Greg S.
13 Mar 2016
Be prepared to play let's make a deal. They presented us with $1100 plan for our dog. After refusing that plan they then presented us with a $500 plan. Very disappointed in the approach. All this afte...
Be prepared to play let's make a deal. They presented us with $1100 plan for our dog. After refusing that plan they then presented us with a $500 plan. Very disappointed in the approach. All this after waiting over 90 minutes to see the vet, we were the only ones that came in with a pet. Two others were picking up their pets. Also be prepared to pay a $98 minimum charge.
Barbara Heffez-Piper
14 Feb 2016
Joe at the front desk is awesome and keeps the calm and collected feeling of this place. Dr Fowler is amazing - great bedside manners and so knowledgeable. Nurses are sweet and all staff seem to get a...
Joe at the front desk is awesome and keeps the calm and collected feeling of this place. Dr Fowler is amazing - great bedside manners and so knowledgeable. Nurses are sweet and all staff seem to get along great which help with the overall peaceful feeling for an emergency place.
Jessica V.
10 Jan 2016
Went here late one night because my dog had an allergic reaction to something that I couldn't figure out. Her eye and mouth were swollen and she kept scratching her face. I came in and luckily it wasn...
Went here late one night because my dog had an allergic reaction to something that I couldn't figure out. Her eye and mouth were swollen and she kept scratching her face. I came in and luckily it wasn't too busy, they got to my dog fairly quickly and kept her for an extra 30 mins to make sure the medication they gave her worked. I had a good experience with the people that night and would return if an emergency came up again. The only thing I didn't like (which as a first time dog owner I didn't know) is that they take your dog and keep them in an isolated area without you. It's not my preference but I was told that is the norm. Other than that everything was great.
Gabby U.
2 Jan 2016
There was ONE person ahead of me at 1:30 am. I thought it would take no time for my pet to be taken care of 2 hours later nothing has occurred to put my pet at ease. I have not yet spoke with the vet ...
There was ONE person ahead of me at 1:30 am. I thought it would take no time for my pet to be taken care of 2 hours later nothing has occurred to put my pet at ease. I have not yet spoke with the vet in regards to the test she wants to run. There is only one vet present. They will up charge on unnecessary tests as she wants to test for electrolyte levels after my dog has been vomiting. .. of course it would be low.This is the last time I go here. It takes too long to be seen and they will find ways to charge you more than necessary without taking a full encompassing look for diagnosis.
colleen shaw
13 Dec 2015
I've taken my Siamese there off and on with great results. When he was younger, he had a blocked urethra and was in the hospital for about 3 days on constant fluids. thankfully, he was able to pee on ...
I've taken my Siamese there off and on with great results. When he was younger, he had a blocked urethra and was in the hospital for about 3 days on constant fluids. thankfully, he was able to pee on his own and didn't need the surgery. the bill I think after sonograms, x rays, boarding etc was I guess $1200 (I could be wrong, it might have been less it was about 5 years ago). they do offer care credit which does help. So, recently he's come down with asthma and digestive issues. I took him there since I saw him trying to potty but nothing happened and he was vomiting. so, this was about 9 pm Friday or so. no wait at all, I was the only one there. they took a quick look at him and determined he needed some laxitives but wasn't in bad shape. I think the bill was about $115, medicine included, so really not much more than an average vet at least until about 11 pm/graveyard times or something. they were very nice, answered all my questions and the coffee they have was a nice bonus while waiting on the results of the exam. also, they are willing to answer questions you might have over the phone kinda like an animal 911. for example, my cat had a small asthma attack tonight but I caught the signs early and gave him his medicines right away. so, then I time his breathing with a stop watch and saw that he was breathing a few times faster than what I saw was normal online. I called them and told them that he was breathing between 35-45 times per minute and asked if I should give him another dose of the inhaler. the attendant went to ask the vet and I timed him again with 16 breaths within the 20 second hold. I was told that was normal and that inhaler doses should be kept 4 hours apart due to heart rate issues. so, if you ever have a doubt about the health of your furry family member, just call. =)
Jacklynn H.
3 Dec 2015
These people are truly the best they have saved my dogs like multiple times they are expensive but if you want to save your life this is the best place to go
Lee Theisen
28 Nov 2015
This ER clinic has a very experienced and committed staff. My dog was not placing weight on one of his feet and I could not figure out why. They were compassionate with my pet, Oliver, and he receive...
This ER clinic has a very experienced and committed staff. My dog was not placing weight on one of his feet and I could not figure out why. They were compassionate with my pet, Oliver, and he received a specific diagnosis and perfect treatment. He got pain medication, antibiotics and bandage for his injured foot. He was walking on it the next morning and healed with no complications. Thank you to the staff and Dr. Fowler!
Theresa M.
30 Sep 2015
Excellent emergency vet clinic. Trustworthy. Highly recommend.
Shannon A.
26 Sep 2015
This place is AMAZING! I've had to take animals here three times: once was a rabbit that had been hit by a car; the other two times were when I had after hours emergencies with my dogs. The staff is...
This place is AMAZING! I've had to take animals here three times: once was a rabbit that had been hit by a car; the other two times were when I had after hours emergencies with my dogs. The staff is compassionate, informative, attentive, and thorough. The vets and techs really care about the pets and pet owners and it shows. I would never take my animals to anywhere else during an after hours emergency. I'm so thankful I found this place.Some things to remember that some reviewers obviously forget - This is an EMERGENCY pet clinic. Of course they are going to be more expensive than your normal vet. Normal vets aren't always equipped to handle trauma cases, like this clinic is. The additional equipment, staffing requirements, and supplies needed to help animals in critical condition is expensive and those costs have to be figured into their service prices.It's not uncommon for emergency clinics to ask for fees upfront. They deal with many pets who die despite getting stellar care. Pet owners are often reluctant to pay for services used to try to save their pet's life if their pet dies. In order to keep this clinic running, they have to make sure they get paid for service rendered.That said, their fees are not outrageous. They are only slightly more expensive than most of the vets in their area. If you don't want to get hit with a large bill or be asked to sign over your pet to get care when your pet has an emergency you can't afford (I say when, not if, because it's inevitable. It will happen sometime no matter how careful you are), then invest in pet insurance. The cost is more than reasonable and could save you and your pet a lot of agony and grief down the road.Every time I have been in this clinic, the vets and techs have had to deal with putting down an animal. That sort of thing isn't only hard on the pet owners, it's hard on the staff as well. Despite feeling that loss, they have always been compassionate and caring with me and my animals. I think that speaks volumes about the sort of care you can expect here.
Brittany Bruno
17 Sep 2015
Amazing service with kind and knowledgeable staff. My Great Dane has been cared for by North Texas Emergency Pet Clinic twice and I just cannot recommend them enough. I felt that my Dane was very well...
Amazing service with kind and knowledgeable staff. My Great Dane has been cared for by North Texas Emergency Pet Clinic twice and I just cannot recommend them enough. I felt that my Dane was very well taken care of and watched, plus I was provided with several updates and the ability to visit him.
I'm confused by most of the poor reviews here. I think some people are not understanding that if your pet has a lower priority issue or injury, then you will likely have to wait longer. Please try to put yourself in the shoes of an owner with a pet that may die in the next hour... They deserve priority. Just be happy that you and your pet are not in that situation and wait patiently.
Danielle E.
7 Jul 2015
Our family rescued a german shepherd puppy a month ago and he instantly became family. On Sunday after July 4th, Jack became extremely ill and we rushed him to NTEPC. He couldn't even stand when we ar...
Our family rescued a german shepherd puppy a month ago and he instantly became family. On Sunday after July 4th, Jack became extremely ill and we rushed him to NTEPC. He couldn't even stand when we arrived. When we pulled up, Dani (one of the techs) rushed out to get Jack and we knew from that point that we were in good hands. The entire staff here is just phenomenal! From the girls at reception to Dr. Whitwall who treated him. They took the time to explain his illness and had to keep him overnight as his illness generally kills puppies within 48 hours. They were kind and compassionate and loved our Jack. Dani was the tech assigned to care for Jack that night and she had to be our favorite person there. She loved on him and nursed him to health. She promised my husband and I that she would get him back to us and she did just that. When we picked him up on Monday morning, she insisted on carrying our 60 pound puppy herself all the way out to the car. The price was reasonable, the staff was amazing and most of all they saved our baby Jack's life. I am so happy to say that Jack was able to come home from his regular vet on Monday night and has improved every day since! We could not be more appreciative of the amazing women who cared for him and loved him like we do. This is the ONLY pet ER we will ever use should the need arise. Thank you NTEPC for all you did!
Caitlin P.
31 Jan 2015
It's so unfortunate when an animal hospital cares more about money rather than the welfare of an animal. -Unethical-Unprofessional -Unsympathetic Highly disappointed in the way they treat the owners o...
It's so unfortunate when an animal hospital cares more about money rather than the welfare of an animal. -Unethical-Unprofessional -Unsympathetic Highly disappointed in the way they treat the owners of pets here. The best interest of the animal is clearly NOT one of their main priorities... and money is, save yourself the trouble and take your loved ones elsewhere!
Stephanie H.
31 Jan 2015
it was thanksgiving of 2013 and called the vet and told them my dog is dying. they responded with you can only see the doctor if it's an emergency. i kept telling them my dog was dying and they didn't...
it was thanksgiving of 2013 and called the vet and told them my dog is dying. they responded with you can only see the doctor if it's an emergency. i kept telling them my dog was dying and they didn't understand. i immediatly hanged up the phone and went to this place and they took my dog to the doctor immediately and hooked her up to a heart monitor ($121). that was basically all they could do. the other option was pay ($500) for cpr and that was too much for me to pay. the whole time my dog was on the heart monitor machine this employee was watching me cry. all she did was watch me cry the whole time i was there.my dog eventually died and they gave me a box for her.the second time i came here with my sister and took my other dog to get her eye looked at.they made us look like bad dog owners because the day before we came here she had a appointment to get her eye looked at at a different place but we had to cancle because we both had work.and the doctor was trying to be our mother and told us we need to take action and to take her to the eye doctor. she acted as if we weren't going to do it.Because they all about that business. Bout that business. They don't get no treble. They all bout that business bout that business no treble.Oh yah it's pretty clear. They got your money in the bank. And they shake it shake it like they always do.
Amy S.
31 Jan 2015
These people are crooks with ulterior motives and its not to keep family pets with their families during life or death situation. They should be ashamed of themselves
Tonya S.
23 Jun 2014
My pug Molly had a seizure in the middle of the night. During the seizure she somehow managed to break off one of her hind nails. Her nails are quite brittle due to her medication. Unlike when she bro...
My pug Molly had a seizure in the middle of the night. During the seizure she somehow managed to break off one of her hind nails. Her nails are quite brittle due to her medication. Unlike when she broke a front nail off over a year ago, I wasn't able to get the bleeding to stop with the kwik stop powder I used before. Covered in blood, we headed out to this clinic at 1am. They took her back immediately, cleaned her wound, stopped the bleeding, and bandaged her paw. We were in & out in under an hour. The charge was $49 (vet tech) + $20 for the bandage, which I was happy to pay. The facility is clean and the staff are friendly.
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