Trinity Pet Hospital

I typically do not write reviews but this warrants others knowing the services Dr. Keating's office offers are subpar, to say the least. My dearest friend has used this vet for years not knowing that when she boards her dog, they do not get walked/taken out for over 12 hours. One would think that your pet is safest with their vet, not here. Their blatant disregard to adhere to each pet's needs has me flabbergasted and my dearest friend mourning the loss of her dog. The office disregarded all the signs that her pet was deteriorating and the vet did nothing to assist or call. Rather, it took her taking her dog to the ER to be told that she was in critical condition. Had the vet stepped up to help her dog, she would still be with us today. Think twice before using this vet for any services especially boarding!!! Read Less

My cat couldn't pee on Sat and this is the only hospital that's still have available appointment so i sent my cat to this Trinity Pet hospital due to his Urinary problem. The vet told me he has to keep my cat for 3 days and put catheter in him to let him pee. and will also do examination on him . So I left my cat there on Saturday. On Monday the vet called me saying that my cat was not behaving well and doesn't cooperate, and using words like" very very very very bad". My cat never scratch or rude to me at home but maybe he was scared at the hospital I can understand, but every owner loves their pets and the vet just keep using those wolds to say that my cats is doing very very very bad, very very very hard to cooperate with him. so I said I understand and thanks him so much for taking care of my cat. but it still makes me feel said. Then he told me that my cat pull out the catheter out at night, and he needs to put it in again. so I said okay. Then the next say he called me again still saying the same thing and said my cat pull the catheter out again., and told me that my cat might need a surgery. and he needs he keep him in the hospital for another day. At night he called me saying that if I can come by visit my cat because he is not eating or drinking. so I came by but the vet has already gone, they put my cat in a small cage and very small litter box that he can't even stand in full. it doesn't seem comfortable at all. So i stayed there until they close. Then the next day, the vet called me saying that my cat pull the catheter out again and saying he is a very bad patient. He said my cat might get block again because he can't wee after the catheter was pulled out. but I just found out it strange when the vet was saying he is not eating or drinking so how can he pee when there's nothing in his belly??? I am already not happy by him saying that, I have been brought my cat to other hospital but nobody every said these. My cat was doing well in other hospital but when I brought him here, just seems like he can't do anything to calm my cat. Finally on Wed i can pick my cat back, but when I get there, nobody reception me . I just stood there like air for 40 minutes, Then finally the vet from my cat back and gave me some medicine. my cat was so dirty, his hair are all wet and stuck together, and with poop on his butt. and the Vet said this to me. " He is not a good patient and not cooperate, hopefully hie won't block again but if he did, don;t bring him back........." So i just paid money and left. then after I get back home, my cats seems a bit weird on peeing and pooing. he starts to not pee or poop in the litter box., At first I thought it was because of the medicine. but until last night he was crying and I saw his poop, with a long catheter in! So i think it when he was in hospital he pull it out and eat it....but nobody told me this, the vet never told me anything about this. I am so angry. Can't they see that the catheter was missing and it that what I get for 1000 dollars service???? If my cat died I might just think it's because his blockage but would never thought about this. Also, I found he scratched on my car each side of his ball. I don't know what happened in the hospital and don't want to call them. I don;t know what they did to my cat. Also, at the day I pick up my cat, I asked the vet if he did exam on him because he said so/ He said he did x-ray and it doesn't ;t show any kidney stone, then I asked him what's blocking him and if he did do any urinate test to see what's inside him. He didn't even do that and didn't test it.....so I don't even know what did he do during the 4 days and don't know what exactly happened to my cat. I will never go back to that hospital again, Read Less

The Dr and staff are AWESOME! !!! They got me in right away with a new puppy and were honest, friendly, helpful and compassionate. They didnt hard sell anything and even gave my new puppy a free heartworm prevention pill to get her started. They have earned a couple of K9 patients for life. Read Less

Dr Keating is amazing! After 2 vet visits no one knew what was wrong with our poor baby boy. We explain what was going on and we insisted an x-ray because we knew something was wrong with his tummy. First vist was outrageous, second visit didn't have an x-ray machine so the third visit to the vet was the charm. I found Dr Keating just through google. I was calling vet after vet trying to find a earlier appointment then 300 or 445. I wanted my dog to be seen ASAP!! So made an appointment here. The front desk people were friendly and nice! Went back to a room quick didn't have to wait long. A lady that took her cat there was telling us how awesome he was! He would do whatever he can to help your pet! It's true! You can tell he's passionate about his job and will do whatever he can to send your pet back to home in good health. I can go on and on about Dr Keating. It was my first time here and It was an amazing experince! Thank you doc for everything! May god bless you! GREAT DOCTOR!Read Less

Dr. Keating cared for my special Cocker over 15 years. He saved her life in 2007 and gave me 8 more loving years with my 24/7 companion. When that dreaded day came on 12/08/15, he and his staff were most compassionate in taking me through the process to help her cross the Rainbow Bridge. Dr. Keating was so kind and caring knowing how much she meant to me. He stayed with me, stroking her, until she took her last breath. I will forever be grateful for the care he provided for my baby. I would highly recommend him to anyone seeking a true and caring professional. Kai Romanchak Read Less

We moved to Plano after living in Carrollton and going to Dr. Keating for 5 years. We have to adopted larger dogs. He is great and his prices are fair. I have tried a number of vets in Plano and returned to Trinity Pet Hospital after being charged incredible prices for services that were not explained and having my perfectly healthy dogs prescribed medication that made them sick and lose excess weight. I only wish he was closer.Read Less

We moved back to Dallas from the Bay area approximately 4 years ago with four cats and added 3 rescue kitties. After researching veterinarians in the area, we chose Trinity Pet Hospital and are so thrilled with them and their quality of care and commitment! There are a number of other offices much closer to us (in fact, one is directly across the street from our neighborhood). However, Dr. Keating and his staff offer quality care with a personal touch. They have been wonderful in keeping our family well taken care of with routine visits along with some more somber visits. They are a wonderful and caring group! So happy to have found them! Read Less

Dr. Keating and his staff have always provided great service with a friendly and courteous manner. I have been using this clinic for my pets for over 15 years and have always been able to schedule an appointment quickly and at a time that was convenient. Because of their caring attitude, my pets have never been stressed during a visit. I feel that their costs are very competitive. If other services are needed, they don't proceed before checking with me first. I would recommend them to anyone for their pet needs. Read Less

The staff at Trinity Pet Hospital have been taking care of my two black labs for many years. They are always very kind and knowledgeable and at a reasonable price. They keep me updated on shots needed. When I take them in if having issues they always call the next day to check on how they are feeling.Read Less

Dr Keating and his staff are fantastic. My Mia went to the Rainbow Bridge last Friday. Dr. K walked me through the procedure and gave me the emotional support I needed. I would not take my babies any where else in the north DFW area. Read Less

Dr. Keating has taken care of Norman since he was a pup. He is now 11. He has always treated Norman like he was the only dog because that is how Dr. Keating makes you feel. Norman is now in declining health and Dr. Keating is there to make sure he is comfortable. We now have a rescue dog, Buster and Dr. Keating is his vet as well. Very compassionate Dr and staff. Vicki Chase Read Less