Highly recommend this Banfield location. Vets are knowledgeable and staff goes out of their way to help, very friendly. Location is always clean with minimal smell :). Staff took extra time to get my pets on the right plans for their age and health conditions. If you don’t have a regular Vet check them out!!!! Read Less

This is my favorite Banfield!!! The Wellness plan is a great deal. I have ALL 3 of my rescue dogs on wellness plants and just make a point to get them in when I get reminder calls. When my pup has been sick, I always make sure to follow what the suggested treatment plan is from the vet and have never had an issue. I appreciate the waived fee on office visits with the plan and that it encourages the best care of my babies. Responsible ownership of pets can be expensive. Banfield makes this much more affordable and helps keep my babies in top notch health. I am so grateful to have this plan option and the knowledgeable doctors caring for my furry family members. They have literally saved my babies’ lives and kept them healthy and happy over the many years they’ve been seen there. Can’t express enough gratitude! Thank you!!!! Read Less

We have the most amazing vet that at no matter what location she's gone to, we've followed her. We just love how she's taken really good care of fur babies. I couldn't imagine any other vet taking care of them. Read Less

We have 3 Rottweilers we've been bringing them here since they were each 6 months old. Our eldest is 6, the next 5 and the little one 3. They have the nicest people and it's a well rounded group. Sure sometimes we have to wait because they are overly crowded, but it's always well worth the wait!! Read Less

Just had a bad experience at this place and its not the first time. Walk up to counter and they were taking care of a customer and ignore my daughter, I and our pooch. Than another third customer walks up and they begin to ask the other customer all politely may I help you and continue to ignore us. We arrive on time and waited, we finally get attention from the staff and tell us sorry we will have to reschedule, I explained we were waiting and the woman stated they can take care of us but would need to keep our dog now. We just left and told them we will go somewhere else. My daughter walked up to the lady who continually ignored us and the lady responded to my daughter who said hello with a "what" in an unfriendly mad look on her face. Horrible customer service if you dont fit thier little perception of an ideal customer. Never again will I go to this Banfield again. I may boycott petsmart as well. Read Less

My dogs have been patience there at Banfield since they were puppies. I have always been very happy with the service till today. My dog was attacked by another over the weekend and suffered over 20 puncture wounds. After calling at 7 am to try and get her in, I was told to wait till 9 after the doctors get there. Then, I called back at 9 and was told that I would only be able to do drop off because they didn't have the time. As my dog is a part of my family, to be told that Banfield cares. That is a joke. They don't want anything but your money. Any now I have to continue to be part of Banfield because of the wellnes plan she is on. This is going to be bad for them.Read Less

I took my cat Cowboy to this location after bringing him back from Australia. I signed up for the Pet Wellness program that they sell and thought it would be great. You pay $39/month and sign a contract to receive discounts basically. I just hung up on the person I was just speaking with there a few minutes ago and will not ever go back. I called to speak with Dr. Brooke who was the best person at the so called practice. The last time I took Cowboy in was a month or so ago to have his teeth cleaned and spoke with her about returning to Australia - she told me to come see her once I knew when I was going back because there were strict rules about taking an animal into Australia and that she was aware of the process from helping another patient. So....today I called to speak with her and was told she had been promoted (very happy for her but sad for customers there) and was no longer at that location. I asked to speak with the other vet - the girl put me on hold and came back with "she said to look online at some website to figure out what was needed." I stopped her and said "That is why I want to pay YOU guys, to help me navigate through the process". She replied again with something similar - which is just so typical of all the previous issues I had with them. It is ridiculous. Your experience will totally depend on who you speak with there - if you get someone good then it will be ok but often in my experience I found it frustrating b/c they were not customer focused. I had a conversation with Dr. Brooke not that long ago after I called to make an apt for Cowboy after he was in a fight and had an abscess that needed medical attention. When I called that time - they couldn't see him b/c there were no appts available. I reminded them that I was paying $39 each month for the Pet Wellness program but they still didn't make an apt until I called and complained to Dr, Brooke. Don't bother going here - find a nice neighborhood vet who wants your business and cares about your pet because he loves animals. Read Less

Staff is personable and friendly. I had lots of questions each time I take my puppy Camo to her vet appointments and they have always been able to answer them and give good advice. They make us feel welcomed and loved! Read Less

I hate this place so badly! I have a pug that they nearly killed. Banfield sold me the flea and tick medicine call FIRSTSHIELD TRIO. It almost killed my poor little pug. I gave her the medicine at 6pm at night and she was throwing up, and falling over like she was a little helpless pug by 4am. I called Banfield the next day and they told me to bring her for a free check up at no charge. I did what they asked. Come an hour later the vet came and told me that her kidney levels where very low and she was very dehydrated. That they needed to get her hydrated asap and it was going to cost 200 dollars plus the 388.08 that they had charged me to check her when they told me to bring my little pug in for a free check up. This place is a scam and should not recommend the FIRSTSHIELD TRIO to noone! I will never ever go to this place again! Watch out they might kill your dog or charge alot of money for something that they are at fault and tell you to come in for a free consultation when at then end it is not. BS. Read Less