(long) Brought my Animal in with the assumption she may have been poisoned by flee spray. We had called first and they knew we were on our why and for what. Upon arrival, hardly in the door, the n... Read More
(long) Brought my Animal in with the assumption she may have been poisoned by flee spray. We had called first and they knew we were on our why and for what. Upon arrival, hardly in the door, the nurse met us in the lobby scooped up my dog and took her in back. After checking in, the Dr met me in the exam room and very politely started asking me question on how I was negligent with my animal and the flee spray. €€ Did the bottle tell you to put that much on the dog €.?€. After a brief discussion defending myself, she referred me to animal poison control of which I called while in the exam room. After almost being laughed at by the experts on the other line, they explained I would have needed to €force my dog to drink the entire bottle€ to have an effect. I gave the Dr. the case number, she called and they back briefed her, of which she parroted back to me. After this conclusion the Dr. brought my dog back to me and THEN began to actually give her an examination. Inspecting my dogs spin, the Dr. clearly found a disk that had slipped and was causing the dog pain. My dog is an elderly dog with hind quarter muscle atrophied due in part by advanced stage post op terminal lounge cancer, this information of which I had to force on the Dr. The Dr. stated €a pinched nerve is very very rare€. We supplied x-rays from our Vet and the Dr was able to confirm the vertebra with the problem. After receiving pain medication, just shy of $400 for the ER ethics consult, $60 for the informative poison control consult, providing my own x-rays, and an excuse that they were busy (with no one in the waiting room except us at 2 am) we were on our way. Price would have been fine, if the service provided was worth it.
To sum up: We were greeted at the door as if we had committed animal abuse and the nurse couldn€t get the animal in the back fast enough (understandable), the Dr. line of questioning was clear that she assumed I had abused my animal out of negligence (understandable), we were referred to an outside source before the Dr had ever even performed any type of neurological examination to the animal (not understandable), it wasn€t until after all judgment was passed did the Dr finally ask relevant questions and give my dog a proper neurological exam that actually discovered the problem within minutes (not understandable). The judging and game playing took almost 2 hours, the actual examination and discharge with pain meds took 30 mins.
I am sure all of this has some sort of €procedural€ check list that everyone will claim was strictly followed, and I am sure the Dr. is very compassionate and cares greatly for what she does, she is simply a green Dr and it shows with the lack of efficiency and was confirmed by the dates of her credentials hung on the wall. Given the circumstance I may have been judgmental upon first impression as well, but her judgment on me clearly impeded her ability to keep a clear mind with assessing my animal. My wife and I were simply over cautious animal owners who had never used flee products in the past, did not understand what was happening to our animal and guessed at the problem making the most conservative decision we could. After everything had transpired and looking back, we clearly realized the attending Dr did exactly the same thing we had done, guessed with minimal examination/information, but my wife and I are not Dr.s €... I would love to review the exam room cam and watch everything transpire as a spectator. Read Less