I had very high hopes for this clinic, and now, I am very sorry that we ever did any business with them. We took our 2 dogs in for checkups, and to schedule some procedures. Our older dog needed to ... Read More
I had very high hopes for this clinic, and now, I am very sorry that we ever did any business with them. We took our 2 dogs in for checkups, and to schedule some procedures. Our older dog needed to have some work done on his teeth. They did do a nice job with this, but when it came to our puppy and her needs, they could not have been more indifferent.
At the end of our 1st visit, she was supposed to be given some medication for worms. I asked one of the receptionists about this, and she assured me that the meds had already been given to her. Come to find out that they had not, and the pills were sitting at her work station the entire time. I had to drive back to the clinic just to pick them up...not too big of a deal, however we live 20 miles away.
At that same visit, we inquired about taking our puppy in to get spayed. We were told that this was done on Mondays only, no appointments necessary, just arrive early (around 8am). A few months later, I did exactly that, yet when I walked in, I was told there were no 'appointments' available, and had to schedule for the following Wednesday.
We took our puppy in to be spayed as planned, and later that day (around 2pm), my husband received a call that she was fine and out of surgery. When my husband found himself in the area around 230pm, he popped in to the clinic. He was told by the receptionists (there was no vet onsite) that he could not pick her up or see her until 330pm, and he was not given a reason why. He asked if he could just see her, even in a private room, and that he would wait until the designated time, but again, he was told no, with no reason as to why. At this point he became upset--we have had bad experiences with vets before (dogs dying, us being told they died so the vet could keep them), and all he wanted to do was make sure that our puppy was OK. The 'ladies' at reception were not empathetic at all, and continued to refuse his seeing her, and refused to provide a reason.
They finally allowed him to take our puppy home after he threatened to call the police.
That evening the doctor (Hubert) called our home to speak with my husband to check on our puppy. After being told that she was fine and resting, he brought up the incident which had occurred earlier at the clinic, and my husband explained his side. The doctor responded with a tone of indifference, defended the staff's behavior, and still did not provide an explanation. He also never apologized. To this day we really don't know the true intentions of his call.
This week we received a letter from the clinic asking us to inform them of our new vet as they are 'unable to retain us as a client'.
I have worked in the customer service industry for 30 years, and never in my career have I come across a group of 'service providers' more indifferent to their customer's needs or concerns. Their lack of professionalism, communication and compassion is astounding, and I don't understand how they stay in business. They state that their goal is to offer quality medicine with a compassionate heart, but their behavior was far from this.
I will never return to this place of business, and I will never, ever refer them to anyone...even in an emergency. Read Less