I am extremely disappointed after a couple years of being happy here. I love the vet but the staff let me down in a big way today. I called because my cat had an obvious UTI. The person that answered ... Read More
I am extremely disappointed after a couple years of being happy here. I love the vet but the staff let me down in a big way today. I called because my cat had an obvious UTI. The person that answered said, “I have a 1:30 today.” Well I work and could not make that time, so I asked for something after 3 pm. I was told they had a 3:30 appointment but I would probably have to wait. I didn’t mind because my cat needed to be seen, and I like the vet.
So I take off work early and get to the office with my cat screaming in pain in his carrier. I was told, “Your not on the schedule today,” and after some checking was told, “ Oh, you have a 3:30 appointment tomorrow.” I asked if there is anyway I can be seen, with my screaming cat and his infection who has peed all over my house. The receptionist coldly told me their was no room in their schedule after telling me about the afternoon appointments, which did not seem immediate. No apology was ever offered, and she looked at me like I was dumb. I ended up at another vets who realized how serious my cats condition was. Don’t waste your time here with acute conditions, they don’t care.
Try Tejas Veterinary Clinic instead. I called Tejas Veterinary Clinic while sitting in the parking lot of Violet Veterinary Clinic (after being turned away even though I was told that morning I had an appointment) and they were able to see me immediately, thank goodness. And not only did Tejas take my cat as soon as I walked in (because they were worried about a bladder blockage which could have killed him) they were also dealing with a dog with a snake bite who came in right behind me. Tejas was very professional and took great care of my cat, who was in horrible pain and peeing blood.
If I could give zero stars to Violet Veterinary Clinic I would. Extremely unprofessional front staff who have absolutely no compassion for a hurting animal. I will not be going back and advise you to stay way. When it really matters for your fur baby they do not care. Read Less