I brought my cat to this clinic & saw Dr. Boone. My cat had a small bump on her chin & Dr. Boon said she didn’t know what it was, so I should just have it removed. I did not feel comfortable putting m... Read More
I brought my cat to this clinic & saw Dr. Boone. My cat had a small bump on her chin & Dr. Boon said she didn’t know what it was, so I should just have it removed. I did not feel comfortable putting my cat through surgery solely on the basis that this vet did not know what else to do. I asked her if there was any way of finding out if surgery was actually necessary, before making that decision. She told me that she could try to extract something with a needle but that the needle was so large that it would lance the small bump. I said that a biopsy and a lancing are very different things, and that didn’t sound like a good idea to do. She insisted that she would lance my cats face with a needle or put her through surgery, whichever I wanted. Neither of those are pleasant options & she really wasn’t answering any of my questions so I complained at the front desk. I felt bad to complain, but I’ve never met such an unknowledgable vet before. I attempted to make an appointment with the main vet. The receptionist said I would be charged again. I thought this was unfair, I shouldn’t have to pay double, because the first vet, who was obviously inexperienced, could not answer my questions with any clarity. I called several times, asking to speak to the owner or a manager. At this point, I wanted to take my cat elsewhere, but I felt uncomfortable that there a vet at that clinic that would put pets through surgery, with no evidence for reason to do so. No one took my complaint seriously, the owner refused to speak to me or answer my calls. Later I received a letter stating that they could no longer care for my pet. They had never cared for my pet to begin with. Very unprofessional, and quite disturbing that they make no attempt to handle patients concerns. If they ignored my complaint, which wasn’t extremely serious, I can only imagine how they would handle any major issues. Read Less