I use this place for grooming only, and not that I would switch from my vet 20 minutes away because he's fantastic over this place which is a just around the corner, but after my experiences here I wi... Read More
I use this place for grooming only, and not that I would switch from my vet 20 minutes away because he's fantastic over this place which is a just around the corner, but after my experiences here I will not be returning again.
First and foremost, just because you are the receptionist does not mean you are always right. I brought my Dad's dog in along with my dog the last time I was in and had her vet records faxed over from out of town. Her rabies tag was on her collar. They called me saying that she was due for rabies and they were going to give her a shot. I said no, it's already been done and the vet where they live uses the 3 year vaccine. All other shots are current so please don't give her the shot. They refused to listen and I had to go pick up both dogs. This was at the end of the day, after she had already been groomed and there was not a problem with her until it's time to pay and check out? The receptionist at the front was argumentative and rude.
I loved the groomer so I decided to take my dog back. I had just taken him in for a check up at our regular vet and they gave him a bordatella shot because their records showed it were due. When I brought him in this morning I went to show proof of his vaccine so I didn't have to go through this again. Apparently I am required the share my records with them from my vet, but they do not do the same. They gave my dog a bordatella vaccine already and now he wasn't due until April, but when they gave it to him they do not fax my vet the records to let them know. So I am over-vaccinating my 12 year old pet and paying for it each time. Ridiculous. When I asked her why they didn't share the records she claims they don't know who my vet is. Well, clearly it's written on the top of the shot records faxed to you that should be in his file, in addition to the ones I bring you. She's smug, arrogant, rude, and argumentative. I cannot stand going into the office and seeing her behind the front desk. I will definitely not be returning. As much as I love the grooming services, my dogs shouldn't be used for financial gain for vaccines and other items they don't need from the veterinary side of the office. When I tried to show her the record of the most current vaccines she didn't even copy it or write it down, so I can only imagine that if I did come back again he would receive another round of bordatella due to the fact she just wanted to argue with me about not having the information for my vet to send the records to and refused to look at the record.
If I could give it zero stars, I would. Nobody in the office seems to care if you try to talk to them. I'm sure I'll find another groomer, but how unfortunate for them to lose business for something so childish as a receptionist always having to be right.
UPDATE
I went to pick up my cocker spaniel today and his haircut from the new groomer was completely butchered. I asked for a shorter cocker cut with a tunnel for the underside and I picked up a dog that was completely shaved for no reason. No phone call, nothing. And I had to ASK for a refund. Dr. Shumaker does not even listen when you have a complaint, which is the reason he got this review. Never Never Never take your pets here. Read Less