Hillside Veterinary Clinic

Why is there not a way to leave NO star? EVERYONE will warn you to STAY AWAY from Hillside. I've never heard anything positive about them; so looking forward to reading all these 5 star reviews I see. Never have I ever walked out of Hillside with a living animal except ONCE. We spent over $400 to basically sit a litter of kittens in their back room for 5 hours while they expired. They'd ask: can we euthanize this one - come back and say they already passed. They asked to euthanize the last one and at that point we were like nah - we're walking out with one kitten. Sub cutaneous fluids and a bunch of other jazz we had at home saved her. Since then we never ever go in to Hillside in the middle of the night - we do all the things I'm pretty sure they didn't bother to do. And we see who we can save. Everyone I've ever spoken with in rescue about Hillside has the SAME experience. Big bills, long wait time, the animals always seem to die anyways. I would never use Hillside. I advise against Hillside with every new foster or rescue friend I meet. I preach the pause when it comes to "well they're the only ones open now". Read Less

Had an emergency visit with Dr. Gibson for my kitten late last night - I have never been to a more thorough Vet. He was able to tell me exactly what was going on with my baby, showed me the x-rays while pointing out exactly what and where everything was, explained in detail everything they found in her blood work, and gave me hope that she is going to be okay. The only negative thing I can even say is that it is sad you have to go to an emergency vet before getting straight answers and a Doctor who truly cares. Thank y'all for being GREAT!! Awesome nurses at the front desk as well. Read Less

I've been using this clinic for 10 years now and a lot has changed over time, but all for the better. They are ALWAYS open which is amazing. I have liked ever doctor I have seen, they really seem to care about our furry kids. Convenience and Compassion are the main reason I would recommend Hillside to any friend or family member. Read Less

We love hillside. Have been going for about 3 years now. But the care we received yesterday while my dog was very sick made me write this review. The staff was very attentive and Dr. Jaqules was very attentive, informative, and gave my dog the best of care. When we had an accident in the lobby the staff was very polite and helpful. They jumped right on it and did not seem annoyed to have to deal with a sick dog during one of their busiest times on a Sunday. We love hillside and tell everyone to go there. Read Less

This clinic and the people who work there are so wonderful and take good care of their furry patients. Very sensitive and empathic when having to put your fur babies down. They have taken care of two of my seniors and I knew that they were in good hands in their final moments. You can't go wrong with this clinic :) Read Less

Very reasonably priced 24 hour vet. Costs have been the same when I’ve needed to make an emergency 2am visit or if it was a planned appointment. I have always felt my pups have been well cared for and well loved by the vets and staff. After adopting a shelter dog that needed heart worm treatment, we took him to hillside and his total treatment ended up costing about $400 less than what was originally quoted due to certain medicines not being needed and our guy needing less time in the hospital. I’ve never been asked to pay more than the quoted price for any service here. Sadly had to have a pet put to sleep due to health issues recently and the way we were told the news and the way the procedure was handled was very considerate and thoughtful. Read Less

My family and I always use this vet clinic. They are open 24/7 for emergencies which we have had our fair share of those. But also you can make appointments for all the maintenance things. The most recent emergency they were wonderful and would highly recommend taking your pup too.there sometimes can be a wait but it is an emergency vet clinic and that is to be expected. Read Less

My girlfriend and I brought our dog here after he had not been eating for a couple of days. After running some Xrays, they found that he had a piece of his collar stuck in his stomach and that it was going to require surgery to remove. We were required to pay a $3,000 deposit before leaving as an estimate and we were assured that if the costs were less, the remaining amount would be refunded. We received a call the next morning informing us that the surgery had gone well and that they recommended us to leave him there for an additional 24 hours to make sure he was doing okay. When we went to pick him up and received the bill, it was noted that the surgery was $1,300 and then we were charged an additional $1,715 for them to watch our dog for 24 hours!! At no point during any of the calls from the clinic were we informed that we would be racking up an additional $1,715 in fees to watch our dog for a day. We most certainly would have picked him up after surgery had this important piece of information been communicated to us. When asking about the charges, we were told that it was $135 for each 8 hours. When I explained to them that the math on that did not come anywhere close to adding up to the amount that we were charged, someone else was brought in who tried to explain that it was $135 for "every shift". When it was pretty clear we were not getting anywhere with the explanations, we were told that we could have a supervisor call us within the next couple of days to review the charges. It has now been two weeks later and we are still waiting on that call. It seems very clear to me that this clinic posted a bunch of bogus charges to make the bill come right out to what we were quoted as an estimate. I would highly recommend anyone bringing their pet here to constantly ask about what charges they will be incurring as there is a clear lack of communication from the clinic!! Read Less

Update on the post below: We went to a different vet since we were suspect of the bill that Hillside Vet quoted. Our poor cat was severely constipated. The different service provided excellent care, including X-rays , extraction and full service, which was a total bill of $216 which we paid. The same service Hillside Vet quoted at $795. Imagine that !! $ 550 extra. I will contain my rage, and I will not say what I think of the business model of Hillside Vet. Readers judge for yourself. PS: Our cat is doing great now. Thanks to the other service provider PS2: To add insult to injury, Hillside Vet charged us $70 for providing zero service ! First Post : They nickel and dime you and do unnecessary tests. They wanted to do 3 x rays @ $183 just to determine what was wrong with our cat. We felt we were hussled. Read Less

I was able to take my little Chihuahua to them. They acted immediately and were always honest but gentle with the reality of my boy's health. They explained everything to me in simple terms and were all very sweet to my boy, even after the end. They treated him and myself with a great amount of dignity and kindness.Thank you for allowing my boy to pass a little more at peace from this world. Read Less

My wife, myself, and our dogs love this place. Everyone is friendly and helpful. The prices are reasonable compared to some other places. It is always clean here and it is great that they are open 24 hours. Some doctors are more engaging than others but everyone seems knowledgeable and like they care. Our favorite is Dr. Ryan Jacques. He seemed to go above and beyond when it came to helping our dog. While sometimes the wait here and be a little longer than we would like, we rather come here above anywhere else. Read Less

I have been taking my pups Molly and Rocky to Hillside for over two years. Rocky has epilepsy and they've been treating him since we adopted him right before he was euthanized at the Dallas animal shelter. Molly has been going there since a pup, and she was rehomed with us due to a baby being born that ended up being allergic to her. Her former families recommendation was a solid one, and I plan on passing it on. Due to the high needs of older dogs, we find ourselves at the vet frequently.Examples of the more extreme visits include stabilization for Rocky after a breakthrough seizure event, and later on a tumor removal from his spleen. Molly has been seen for an occasional injury such as when she hurt her paw. In all situations, the staff performed above and beyond expectation, and were kind and diligent. When Rocky was recovering from his surgery the staff sent me pictures of him so I could see that he was awake and alright and let me visit with him as well. Now, one major thing that is difficult is cost. Keeping in mind that vet equipment and training is just as expensive as medical equipment and training for humans, the costs are very reasonable. They do not charge emergency rates, and I've always been shocked at how LOW the surgery quotes are. Rocky's spleen surgery ended up costing less then half of what I was expecting based on price research, and the professional skill that the surgeon displayed was amazing. I've had sloppier stiches from doctors with decades of experience, and you can't even tell where the scar was from the surgery. Frankly, I'd rather Rocky's doctor do any stiches I need in the future though I know she can't.Every experience is different. Everyone will have off days, there is no argument. Has every experience been 100% perfect? No. Sometimes I've met people with sour attitudes. In all honesty, I do the same - some days I'm great, other days not so much. I look at the total experience - and after two years I can tell you that Hillside has created the standard by which all other vet clinics will be judged as far as I'm concerned.Finally, I want to specifically call out Dr. Jacques, Dr. Cagle, Dr. McIntire, Dr. Dupre and the amazing techs and front desk staff for their excellent service and great attitudes. I especially want to thank them for their love and care for Molly and Rocky. Read Less

While I can't speak to their ER services, I can speak to a simple nail trim. We just moved to Texas/the Greenville area and my frenchie desperately needed a nail trim. I spent over a week on yelp looking at dog grooming reviews. None of them seemed trustworthy. The 5-stars were old reviews and the 2-stars had the most recent reviews... ugh. So I waited too long and had to pull the trigger. Hillside was close and they could fit me in.  How bad could a vet be? No bueno. Hit the quick on almost every nail and left bleeding with no spot treatment so I had to put flour on the nails when I got home to stop the bleeding. Wtf? I guess I have go back to the drawing bored... the search for a competent nail trimmer continues....1 star for the service and another because she is still alive. Read Less

While visiting for the day with friend in the area I took my pups with me to walk the lake & play with their dogs. Of course my lil rat terrier had to go snoop around in their garage and came out with a chewed up piece of rat poison. My pittie took it away from him and then he had it in his mouth. The staff at Hillside were helpful over the phone and in person. They took them in quickly and got them to throw up and treated for the poison. I am thankful for the hours and the helpful staff. Read Less

I have gone to this vet for years, however my experience with them in the past month has been shockingly awful. Our annual visit this year for two dogs, leaving with only a $15 bottle of meds, was over $700. The only additional procedure done was a urinalysis on one dog. Not only was the cost outrageous, the customer service since my visit to try to find an incontinence med that works for my female has been positively awful. No one ever contacted me with the results of the tests that were run. I had to call to get the results. When the meds didn't work, resulting in pee all over my house from a 60 lb dog who can't hold her bladder, I tried to call for other solutions. After calling daily for FIVE days trying to talk to a doctor, I was finally put through to another vet. He gave me a different med. After two weeks, that med was also not working. I again started my daily calling routine trying to speak to a vet who can help me get my dog to stop peeing all over my house. We are on day three and I have yet to speak to a vet after calling three days in a row. The staff answering the phones are rude at best and down right hostile if they are busy. They are unwilling to do anything other than leave a message, which never gets returned. I live an hour and a half from this vet and have come back for years because of the level or care for my pets. Never again will I bother to take the time out of my life to make that trip because of the outrageous costs, focus on making money rather than the welfare of my pet, and utter lack of customer care. Read Less

This place is open 24 hrs. Took my dog here for stomach bug. 'Twas a Saturday evening and didn't have to wait too long. The dr was nice, personable and didn't want to charge me an arm and a leg! Of course, my dog was better just from seeing the vet. I only give 4 stars because they aren't my usual Vet and not sure what my usual visit could be. I think if my dog could talk, she would've said, " I liked that place mom"! Me too Read Less

I visited this clinic for the first time at 1:30 am on Memorial Day. My experience was pleasant. The staff was professional and empathetic. The lady at the front desk, I believe her name was Jennifer, was EXCELLENT! Very resourceful. I was concerned about my dog's vision and it turns out he's ok at the moment however they recommended an ophthalmologist for a followup appointment. I would definitely use them again in the future. Read Less

I would like to thank the staff and doctors at Hillside for their professionalism and compassion. Back in December, I had to put down my friend of nearly 20 years. Hillside isn't my primary vet, but each time I had to take my cat there, the staff was great, the wait was short, and the doctors were correct. Read Less

We have used Dr. Jaques for our dog's annual and an emergency our dog recently had. He listened intently, asked great questions, and explained his thought process. He went out of his way to make us feel comfortable and quell our anxieties. Thank you Dr. Jacques!! Read Less

Well, well, well. Hillside is a goldmine for pet owners. I am almost afraid to share. Dr. Melissa Potter is wonderful! Great job. Dexter and I thank you. Your work ethic is amazing.These vets, all that I have met,are kind, caring  and knowledgeable. I am so happy you exist.Michelle Moore Read Less

I give ONE star - just in order to post this review. I have done business with Hillside Vets for 27 years. Having had 5 felines. I have always trusted them. I am a senior citizen now, existing on SS. My "kids" are all I have now. My girl kitty passed away early morning of April 29, I had called the 28th to set an appointment as my concern for my little girl was enough to seek Stephanie advice. In the past I was able to pay the high cost out, BUT that was no longer offered. I was told it would be about $300.00, which was fine to pay it out but they no longer did that. No compassion, no caring, but only money hungry people much as the atmosphere of America today. I will seek out another vet for my son, Ted, as WE grieve the loss WE feel this morning. I am sad, very sad. Read Less

Dear Hillside Just wanted to write and say thank you so much! Not only are you super caring, accommodating and reasonable with my own pets but now I can say you have been the savior of many of my friends and family's pets! Keep up the great work! You will continue to be my go to trusted vet clinic and the only one I recommend in Dallas! Thanks again, George W. Read Less

Wonderful place with wonderful staff. Came here on a saturday because our primary vet was closed and my dog had been sick for a few days. We waited probably less than five minutes as an ER patient. Dr Barry Nollen was extremely nice and really gave a ton of information as well as possible steps to take regarding treatment. He really gave us the impression that he truly cared about my furry friend and was not about the money. We ended up liking him a lot more than our primary vet and wish we could come if it weren't for the location. I am really thankful I found this place. Read Less

Got here sometime between the hour of 3a-330a. My dog was ill and I live down the street. I was the only person there. Was admitted to a room, found out my dog has a fever and was looking forward to seeing the vet. I must have waited for nearly 45 minutes and the vet never walked in. Maybe the vet was asleep, maybe they were taking a dump or maybe because I'm not white they figured I can wait. Either way, I've never seen a place so indifferent about a situation in my life! No sense of urgency and it's only 330a and I'm the only person there. You know because it's a normal thing for me to wake up at 3a and rush my dog to the hospital. A nightmare of an experience.... Read Less

I must express how much I appreciate this vet clinic and Dr. Kurapati. My dog was very sick from an awful ear infection and I was pretty upset upon arriving at the clinic due to the severity of his symptoms. He's never been sick before, so this infection/symptoms shocked me. He was not good. I'll start off by noting the friendliness and professionalism of the staff. They comforted me and made me feel like I could trust my dog with them. My dog is very picky when it comes to temperature checks and he was very cranky. This was not a problem for the assistants as my dog was returned to me in good spirits and vitals successfully checked. I appreciate their patience with my pet. In regards to Dr. Kurapati, the level of expertise, kindness, and professionalism he showed us during our visit went way beyond what I've ever experienced at a vet clinic before. He immediately diagnosed my dog, started the treatment plan, and now my dog is well on his way to health again. I am truly grateful for him and he is now considered my permanent veterinarian for my dog. In addition to outstanding care, he even took time to call me back (and I called A LOT, thank you to the staff again for noting my calls). He answered all of my questions and calmed my concerns. There were actually several return calls I got from him. That's never happened to me before with a vet and I am very thankful for him and the staff understanding  my concerns. I highly recommend Dr. Kurapati for any animal  needs. This clinic is reasonable with pricing and they are 24 hours. Thank you so much Hillside Veterinary Clinic! Read Less

Show me the money. It has been really sad to watch this place become all about the money. They use to be a good place but have become some over priced. They have a bunch of new vets who only know text book knowledge and no really knowledge. They are not sincere in working with you and just want to bill you outrageous amounts. Vet walked in said I'm DR so and so, didn't even ask me my name (no etiquette at all) looks at my pet, does their thing and comes back with a 1600 dollar quote I can pay right now to have the services done. --- as I said, I will no longer be using this place. Read Less

Took my Pekingese there after he had a fight with my other dog over a bone resulting in a terrible eye injury. The only good thing about this place we're their hours. Brought him in Friday around 9pm. Staff was young and seemed inexperienced , from front desk, to nurses to physicians. I paid $110.00 for pain medication basically and told no one on staff could treat his eye. Seemed like no one knew what they were doing. So now I have to go to a full service veterinarian and pay again for what most vet's could handle in one visit. Staff was laughing and having fun while people in the waiting room were beside themselves with worry about their pet. Very unprofessional! Read Less

I just adopted a new dog and was bringing her around for a general visit because she'd been to this vet before with her foster family and other people have recommended this place. My dog is very sweet. She LOVES people but since adopting her, she's become dog aggressive when she's on a leash despite loving other dogs when she's off leash.From the moment I arrived I felt unwelcome. My dog was nervous about being there, being on the leash and she was getting progressively more nervous to the point that she was barking and whining and growling at other dogs who were there. She started getting really difficult for me to handle and manage and was making SUCH a fuss. I'll admit, that's on my dog... HOWEVER the ladies behind the desk offered NO help, no sympathy, they didn't offer to take us back to another room to separate her (they weren't super busy so it was possible).  And because it was around lunch time, everything was running a bit slow (again, that's fine, I get it), so my dog just got more and more worked up. And they kept giving me dirty looks because of her behavior (I was trying my best and I now know what parents feel like when their kids are screaming at a restaurant) When we got into the private room, I will say the vet was kind (this vet visit wasn't necessary exactly, I was just there to do a check up as required by the adoption agreement and to get her prescription). She was very reluctant to answer any behavioral questions I had ( ie: what to do about my dog's newfound dog aggression) and was trying to upsell me to see their pet behavioral specialist. I get it, it's a business but it still sort of felt a little cold. The vet techs who weren't behind the desk and actually worked with me and my dog were very kind.I'm sadly going to take her to another vet in the future because by the end of this experience both me and my dog were stressed out and exhausted. Read Less

We had a few friends recommend hillside. We recently adopted from DAS and our new dog was having issues with separation anxiety. The vet listened and gave us mutiple suggestions and options to help him adjust. She even called at a later date to see how he was doing. They have very reasonable pricing and are always open which makes booking an Appointment that fits our schedule manageable.Read Less

2016 was a very hard year for me. I had to say goodbye to two pets- a kitten named Axl and a puppy named Jager. Jager was a German Shepherd who was 12 weeks of baby love. The silly GSD stage where they bound around the room with their big puppy paws and do the head tilt constantly. The level of misery I still feel for this puppy who I loved and that I told over and over that I would never let anything happen to, is absolutely heartbreaking.He had a seizure that lasted a long time. Once he came-to and we were able to get him into the car, we hauled ass to Hillside. I'd never been to Hillside before but a good friend of my sister's works there and I knew we would be taken care of. Jager was brought back and we sat there forever before someone came and got us. The doctor, Dr. Hall, was the doctor on duty and that's who we got. They did x-rays and ran tests and even sent the tests out immediately for further evaluation. Dr. Hall told us his lab values and issues looked to be something cardiac and surely congenital. She suggested we do hundreds of dollars for diagnostic heart echos and other tests. I told her that I was all for spending thousands of dollars on my fella for 10 more years with him, not 10 more hours, and I needed clear answers so I could be practical. As soon as I started to waver due to potential cost, she got really almost hostile. "Well, if you don't really want to spend the money we can just put him to sleep" was her comment. Her attitude with me was straight up shitty. I wouldn't trust any pet with her. ...We devised a plan to give him meds and monitor him until the morning to see if he would get better. In order for them to keep him overnight, you are expected to pre-pay their planned cost (high side). I simply did not have a credit card that had that much money available on it. I have never had to do that before. And remember, I by this point of 2016 I had already put a kitten to sleep and had him in emergency vets getting kitty blood transfusions. I am no stranger to vet bills. By this point, midnight, I had to beg and plead for them to max out my one credit card and give him care over night, to bring back more money (beg a parent for some cash?) in the morning to pay the difference. This was not a dog I found lying in the street, this was my puppy, my first puppy, my first dog ever, who I feel deeply in love with. We went back the next morning at 7am and Dr. DeBender was on duty. Thank God for her. We had to make the decision to put Jager to sleep and she truly helped make the horrible situation better. I was not okay with this, this was not what was meant to happen. He was not supposed to die. I'm still not sure i made the right decision, despite the reassurance from Dr. DeBender. I will never in my life forget telling him he was a good boy and kissing and smelling him as he died and then his stinky puppy smell was just... gone. I will never get over this (I'm still crying and it's now been over 6 months).We needed a form filled out by Dr. Hall for our pet insurance to try and recoup some of the vet bills we paid. It took weeks, which led to many days of tears. I had to cry, beg, plead, go up to Hillside for literally weeks to try to see Dr. Hall when she was working. Call and learn her schedule so I could plan to go to Hillside and leave the form. Plan to go back the next day to pick up the form (that she didn't fill out). She called me once to tell me she wasn't going to do the form but after I cried and begged she said she would think about it and call me the next day (and then never called). In the end Dr. DeBender finally agreed to do the form for us. Dr. Hall refused, stating she wasn't sure why Jager got sick and died, despite her reassurance that night (and what led to my agreeing to have him put down) that it was a congenital heart problem. When I told Dr. DeBender what Dr. Hall said (that his small heart was due to a congenital problem), she told me oh, no, it was surely because he was dehydrated. To this day, I don't feel I have a good answer for what happened to him. I truly believe Dr. Hall misdiagnosed our dog. I believe she has no clue what she is doing and Jager is not with us today because of her ineptitude. I think Hillside is truly in the business of making money. I think there are fabulous vets who work there (Dr. DeBender in particular) but I think they have entirely too may vets on staff and they need to be more choosy. I think if you are there in the middle of the night, when you need a great vet the most, you aren't necessarily going to get the A-Team. I thank God for the compassion of Dr. DeBender, but I do believe Dr. Hall misdiagnosed my puppy, and he would probably be alive today if I had taken him to another Emergency Vet. Read Less

Update: Thanks to Dr. Williams, His staff, and Hillside Vet for the recent dental care on both Bugs and Mia, my cats. Great job. Excellent Vet Clinic. Nice that it is open 24/7. They have been supportive and great with preventative care, acute illness, and end of life issues. When I had to put down my Buttercup, my Siamese Mix, they took care of putting her down and arranging for cremation and delivery of her remains to me at a fair price. Many Vets simply give you the name of the cremation place, ask you to come back and get your animal and drive the animal to the location. Hillside is a one stop shop services. Some people don't like the number of Vets there and you may not have the same Vet every time but they do a great job. Dr. Willams, who cleaned Buttercup's teeth, did a great job with procedure and correct amount of anesthesia. She was high risk due to bad liver but he did the procedure without a hitch. Read Less

On your web page it specified the following:  "Heartworm Test $15.00"The vet asked if I wanted her to check for heartworms, and knowing that I saw this $15.00 price on your webpage, I agreed.I was charged for Heartworm Test Snap 4DX Plus, which is a fancy way of overcharging a customer. I was charged 39.50 which has now cost you a customer.This was my first time at the clinic. I enjoyed your front staff, and the doctor. But I will not do business with a company that participates in unethical bate and switch tactics when it comes to posting their prices and honoring their prices.Bravo,,, you gained $24.5  in extra revenue, and lost a customer with 2 dogs, because of your lack in ethical behavior. Read Less

My beautiful schnauzer, Rocky, suddenly had trouble breathing and a rapid heartbeat one evening.  I panicked and asked a friend if she knew anywhere open at 8:30 pm.  She referred me to Hillside, having used them many years ago.   I rushed into clinic and noticed about 15 dogs waiting in the waiting area-initially discouraged by the potential wait.  When I went to the front to check in, the receptionist grabbed Rocky and ran to the back without making him wait.  After about 2 hrs, I was taken into a private room and was very coldly delivered the bad news: stage 5 heart murmur and fluid making it hard for him to breath.    (AVOID DR. STEPHANIE MOSLEY-horrible bedside manner and brash). Rocky had to be left overnight on oxygen and diarrhetics to reduce the fluid. The clinic is pretty pricey but that doesn't bother me, as long as my pet gets the best care and experienced vets.  They deliver on all of that here.The next morning, I got a call from a Dr. Rachel DeBender letting me know Rocky wasn't getting any better and that the cardiologist determined that his neglected murmur caused irreversible, unmanageable damage to his heart.  She actually started choking up on the phone and suggested I come to the clinic to put Rocky to sleep.  She didn't even know me, never treated Rocky before, and was sincerely upset over his prognosis.  It was so nice to have someone involved throughout the euthanasia process that felt my loss.  She is a wonderful person and amazing vet.  The reason I am taking the time to leave a detailed review is because this clinic took the time to make sure I felt consoled and Rocky honored.  I got a personalized sympathy card from Dr. DeBender shortly after Rocky died.  Later, I received another card in the mail from some place called the Morris Animal Foundation stating that Hillside made a donation in Rocky's name to the foundation for animal disease research.   My worthless regular vet didn't even send me a text message and this clinic did all of this after 1 tragic visit!   To Hillside, you are amazing, compassionate,  and I will bring all my future rescues to you. Read Less

Stay away from this place. We took our dog to this vet because he was vomiting and our vet was closed. They said they had to take x rays and then they said that the dog had to stay there for additional exams because they were concerned with the images from the x rays. We left because we did not trust what they were saying and decided to go to our vet the next day. When we showed the images to our vet he said those were not good images at all! So we paid 150 for useless images! And our dog is still sick. Oh and btw they gave us a cd with the wrong images, the cd had images of a pregnant cat and another cat but not from our dog. Read Less

We own a very curious jack russell terrier that likes to go everywhere. One evening I saw that he something in his mouth and saw that he was eating what it looked like rat poison. It was around 10pm so our normal vet was closed and this was the closest 24 hour vet clinic we could find. Once we got to the clinic, everyone was courteous and kind. They immediately took our dog for care and they were able to get the poison out of the system before being absorbed. Thanks to them our baby is still with us. Read Less

I have used Hillside for a couple years (switched from another Dallas vet whose fees were significantly higher). First I'd like to address the negative comments I've seen and heard. NO doctor, business or service is perfect. If you find one you like or even love, stay with it. I have found Dr. Williams at Hillside to be the best vet I have ever used. He seems to be someone who enjoys his job. He seems to really care about his animal patients and their owners. He ALWAYS takes time to interact with my dogs (he's treated the two I own and a litter of 7 before I sold them). Because I like and trust this doctor I schedule all visits with him. I'm also realistic enough to know that if I have an emergency, there is a good chance Dr. Williams may not be available. On the two emergency visits I did have, the other Doctors and staff handled the situations with professionalism, caring and compassion. Is this practice perfect? No, probably not. But if you want good reliable pet care from a friendly and compassionate group of Animal Healthcare providers, I'd try them out.Read Less

We took our cat here this morning because she was very lethargic, twitching and having seizures. They saw her right away and the wait time was close to none. They really worked with us with doing what was affordable and made sure to let us know prices before they did anything. They gave us muscle relaxers for her and said to bathe her ourselves to save the 40$ bathing fee. Everyone was very concerned and concentrate to our baby's needs. They said to call back if she does not improve. The only reason I did not rate 5 stars is because she is still sick and I'm waiting to see the results. But the experience at the clinic was wonderful and I will definitely be bringing my babies to this vet for everything. Thank you guys! Read Less

We just took our 2 year old lab in to Hillside. Naturally, our lab somehow was playing with his leash and stepped on it, lodging it deep behind his paw pad and clipped over the front webbing of toe. We ran straight there and were not only greeted kindly, but they acted quickly as our pup was crying and shaking in pain. Within 10 minutes, our lab came out-tail wagging. The vet had been able to remove the leash clip without further advanced medication. when I stepped to the counter to check out, they all smiled and said we were good to go. There are very VERY few emergency vet places that not only provide quality care, but true kindness with an interest in its patients/fur parents. Thank you guys SO much for your help this morning and keeping this fur mama calm! we will most certainly be back! Read Less

This place is pretty great, had an emergency with my dog over the long holiday weekend and a quick Yelp search led me to this vet.It's open 24/7 the convenience factor here is out of this world & its centrally located in Dallas, to top it off my emergency visit only cost their standard consultation fee of $65. Compared to other places I know that might or might not be open for an emergency fee starting at $95.Walking in you see the numerous amount of Vets they have on staff labeled on their door, which is a lot, along with their Best of Big D stickers prominently featured. I think the whole office building is dedicated to pet care. The x-ray exams cost around 90 for one image and 60 for every other image needed not including the consultation fee.The vet on staff that got to attend my dog was nice and got the job done which is what I want when it's an emergency although I could go without the whole guilt trip of not having my dog on heart worm meds but I get it it's important.Overall if you need a primary vet or just in an emergency I would highly recommend them. They do prefer appointment but they can see you the same day.Note: place is deadzone, free wifi would be welcomed in order to make/receive calls at least on wifi. Read Less

dixon bain was such an idiot. my dog got sick, I took him in, asked for every test in the world to be done. he said there was nothing wrong. I took him back several times, then he said he had liver cancer by feeling his stomach (no X ray). I had taken him in with head pain, he said there was no way to see inside a dogs head. Ended up it was an infection that got so bad it killed him, and you CAN SEE INSIDE A DOGS HEAD - WITH A CAT SCAN OR MRI. DON'T GO HERE! Read Less

My kitty was hit by a car this morning. I heard the screeching of car tires, saw my kitty airborne, then hit the pavement twisting and writhing..... He ran off to the neighbor's yard, but was obviously limping and in shock. I was in my robe, no shoes, nothing.... I ran to him, got in the car, and drove straight to Hillside. The first lady who saw me immediately took my kitty to the examining room. The female at the front desk immediately started going over estimated COST and when I explained that I did not have my purse (money) with me, she said ""Just go home and get your money"". GO HOME AND GET YOUR MONEY. THIS is the first thing said to me as I stand in the lobby at 9:00 am in a robe with blood and dirt on it, my kitty having just been hit by a car. I don't know. YOU DECIDE IF THIS IS CALLOUS. (And yes, I HAVE the money and I paid the vet bill) I would say that SENSITIVITY TRAINING should be the FIRST THING that is administered to the female at the front desk. And I am NOT some person who walked in off the street with an injured feral animal. I AM A REGULAR CLIENT OF HILLSIDE. They have been caring for my kitties for OVER A YEAR - and THIS is how I am treated in an EMERGENCY SITUATION? ""GO HOME AND GET YOUR MONEY."" How absolutely, positively, totally, and completely, UNFORGIVABLY CALLOUS and PATHETIC. While the actual vets that have treated my kitties over the past year have been very kind, this type of behavior by anyone at the front desk is just INEXCUSABLE!!!!!!! Read Less

Did some research on pet cemetery and crematory referral from Hillside VC...QUICK, RUN, & FIND A DIFFERENT PLACE! Pet Rest Memorial Park & Crematory has a bad write up and many bad reviews. Before reading the reviews, I called the place and spoke to Rick...somewhat unpleasant person to talk to, and he wanted an extra $100 for me to give him to have a private cremation for my pet dog. Furthermore, there will be no documentation and no assurance that I will be getting the right ashes of my dog. Rick told me that I just have to trust him, and that I am not allowed to stay for the creamation process to finish and wait for the ashes of my dog. Lucky me, I was able to stop Pet Rest from picking up my dog from Hillside VC and I was able to find a reputable, professional, and compasionate place to do the cremation. Unbelievable! Read Less

I take both my dogs to Hillside and have had nothing, but good experiences. Their hours make it super convenient to schedule appointments around my work schedule. Also, for the area, their prices are pretty competitive. We primarily see Dr. Huskey, who is great at explaining things in plain English and is incredibly capable. My dogs are pretty healthy, but one has required a major surgery. She talked me through it and made me feel at ease. She was also good at explaining the cost-benefit analysis of what my dog needed. They do not offer any discounts for rescue pups, which I see as a drawback. However, when I've used the mobile PetVax place to save money on vaccinations, then submitted the records to Hillside, they've never given me a hard time about it. I've never boarded my dogs there as I don't like the idea of them being confined in a kennel 24/7 save a few brief potty breaks. However, this is likely the set-up at pretty much any vet, which is why I use a facility dedicated to boarding (Barking Hound Village, which also has super convenient extended hours). Read Less

I am a teacher near Hillside veterinary clinic. We are often brought animals that are found on the playground, many actually dumped. Recently I was brought outside where a cat was found. It was obvious that the cat was not well. We were able to get it contained in a pet carrier, called a parent, then drove it to the clinic. The full story was explained to the clinic. They decided that the cat needed to be euthanized, which I believe was an accurate decision. The parent then came back and told me the cost. After thinking about it I was outraged. The clinic knew the situation. I understand paying for the cost of the medicine, but not for an ""office visit"". The clinic was aware that we were trying to help an injured animal that did not belong to us and we had no way to find the owner. Their policy should be to consult the necessary people and then determine the charge. I called the office three different times, one to check on the cat, and two to discuss the charges. Please be aware that this is not a clinic that treats individual cases, but treats every case as a number. Read Less

Our experience with this vet clinic was terrible. During our dogs week long treatment there, we were treated with unreliable and untrue communication regarding our pet's status, medical advice that was inaccurate, and witnessed unkind treatment to boarded dogs. Do not be fooled, as we were, with the convenience and front that is given from the doctors, technicians, and others at this clinic. Read Less

i stumbled across hillside 8 years ago when i first moved to dallas. i was shocked to see that my dogs had fleas and ran to the nearest clinic i could find. the staff assured me that this was a big problem in the summer, and i was not alone. they even taught me about a few options for getting rid of them ASAP and keeping them off. when my pets were due for shots, this was the first place i came to. my first vet was dr. potter. she is amazing. there is not enough room for me to sing her praises. she has even come to my house to give vaccinations to my cat that turns evil the minute we walk in the door. she hugged me and cried with me when i had to put one of my babies to sleep. most recently, she has been helping my oldest baby with an auto-immune disease. her assurance and kindness and knowledge is not only helping my baby, but is keeping me calm and sane, too. and, because she does have to have a day off every now and then, i've come to know this kind of care from all the doctors here. how could i ever go anywhere else? i understand now why they are so busy. but i'd rather wait for the best than settle for anywhere else. thank ou, thank tou, thank you hillside. you truly do an amazing job. thank you for all the care and compassion you show. and thank you for the newest additions to my family- while the kitties can be brats sometimes, they bring so much joy. and guess where they're going for shots? dr. potter, of course! Read Less

Dr. Merrill is ""the"" most compasionate vet I have ever experienced! She always is on the floor playing with my dogs, and she is very honest and educated! Dr. Merrill takes such good care of my pets! Her clinic is very clean, never smells, and her staff are very knowledgable and so friendly! Read Less

This clinic is awesome! We have been using them for 13 years, and we love them! Our pets have gone to all of the vets: Dr. Bain is very sweet and always sees are pets; he has stayed late on a couple of occasions for us. Dr. Chritton is very thorough and kind to our pets. She answers all our questions (even the silly ones!) and personally ensures our pets are cared for when they are in the hospital. Dr. Potter sees our kitty with a heart problem every 6 months and she also does our cats declaws (13 years we have had 4). She is a terrific person and an excellent surgeon. Dr. Huskey is great! She truly loves our pets and our family; she greets us with a smile and is comforting during difficult times. Last weekend my sister's cat became deathly ill. It was on superbowl Sunday and my sister's vet was closed. I called Hillside, spoke with Dr. Claybrook and told her about my sister's sick cat. Despite Dr. Claybrook's schedule being completely booked, she did not hesitate to say, "" tell your sister to come on in, I'll make sure her kitty is cared for"". And she did! She stayed late (she missed half the party she was hosting at her home) to save ""Squirt's"" life. The people at Hillside are truly the most caring, compassionate and talented vets we have ever seen. We will never leave them: they take care of our family! Read Less

I've been using Hillside since I moved to the city of Dallas (about 4-5 years ago) and would highly recommend them. Hours, responsiveness and just general care has been about the best of any clinic I've ever used. I mostly see the same vet, who I really like, but with 3 kitties, stuff comes up. In the 3-4 ""stat"" appointments, I've been happy every time. Read Less

Hillside Vets are absolutely wonderful. They have taken care of my fiance' and I's four dogs and done a great job with every one of them. One of the dog in particular is sort of a health disaster. She had an emergency last summer (got bitten by a friend's dog) and they were wonderful both in her care and in calming our fears. She also had to have a complicated knee surgery that went very well. I would trust them with any animal. Their reasonable rates and extended hours also make it a lot easier on working couples. Read Less

A friend recommended this vet to me when I got my cat since he had been going there with his bassett hound for years. They're really great and I love that they're open late and on weekends. I've also had an emergency with my cat when we were out of town and they located an emergency vet clinic near where I was and talked with me until we got there. I've also never had a hard time getting in for an appointment or been kept waiting more than a couple minutes. Everyone I've dealt with has also been super-nice. Read Less

We were fortunate in that we stumbled upon this vet office when we were looking for a place to take our first puppy to, now we are on the third puppy that we take there and each and every time that we take our pets in for care we leave feeling like every member of the staff truly cares about the well being of our pets. We have moved several times in the past few years and no matter how far away we are we continue to drive to Hillside because of the amazing treatment. Read Less

Hillside Vet Clinic continues to astonish me with their amazing customer service and commitment to superior pet care. At Hillside it is not about the companies bottom line but the satisfaction of the customer and the wellbeing of the pets. My girlfriend and I actually drive over 50 miles (fist many vets close by) to get the amazing treatment we have grown acustomed to at Hillside. Read Less