Denton County Animal Er

A friend took an injured kitten she had rescued in bc he’d appeared to have a seizure or two. Initially all went well. However, when she went to check out, the estimate of care went from $85 to $800. Then, the lady at the desk was very rude, cutting her off in midsentence without a single excuse me. They take care credit, but wouldn’t let me help her by paying over the phone. I would have had to pay online. By that time, she was exasperated and the kitten was exhausted, so she paid the $85 and left. Exceedingly poor customer service. Lack of compassion. Read Less

We brought in our cat after he had a seizure in the middle of the night. The vet tech was extremely helpful and very sweet. They took our cat in as soon as we arrived and made us feel very comfortable. They gave us options and did not push anything on us - also answered any questions we had. We called the next night with a few more questions - again they were extremely helpful. They were able to make this horrible experience very positive. Read Less

WARNING! DO NOT GO HERE. You will more than likely be agreeing with me and everyone else on this page with the 1 star ratings. I am kicking myself this morning for not investigating the reviews before we went, however, we were rushing to help our cat that had a damaged tail from being slammed in the door and vets were closed. Upon arrival, we were offered to give our cat painkillers for an additional fee since he was “in incredible pain”. How do you determine this? Ask him on a scale of 1-10 how bad does it hurt and he responds with 4 meows? I saw it as the first strike at attempting to start up a bill that had no end anytime soon. It was a small part of the very end of his tail that was degloved and in my experience, especially with a cat, if he is “in incredible pain”, you pretty much know it. He wasn’t. He just wanted out of the carrier and out of the foreign environment he was in. After we declined pain meds and expressed that we were in no financial position to start spending a small fortune on our cat, the tone changed. The secretary took the empty carrier and tossed it abruptly in our exam room next to where my son and I were sitting. Shortly after, the doctor came and told us it would be best to amputate the tail and that he would need to stay overnight. She also informed us that she had no idea what their pricing was for surgery but our regular veterinarian would probably be much cheaper. After sitting there for over an hour, a young male nurse came and informed me that it would be $85 for the visit and $1400 to snip off the end of the tail that had been bleeding. After I declined, I went through their standard release procedure which involved me acknowledging that the cat would more than likely have serious complications or even die if we went against their medical advice. At this point I just planned to pay the $85 and go back home to keep him comfortable until we could get him to the vet the following day. Upon check out, the secretary said she had to read aloud the release (I guess just in case they didn’t believe I had already read and signed it?). When she finished reading I asked if they had put a bandage or anything to keep it from bleeding. Immediately, the young man proceeds around the corner with my cat in its carrier and says, “Nope, your cat is still bleeding, we can’t put any bandages on his tail since you’re not proceeding with our recommendations....”. WHAT?!?!?! WE LEFT. Needless to say, I didn’t pay them a dime which resulted in them yelling attorney threats at my son and I for not paying them $85 to tell us they would need $1400 to snip the end off of a cats tail. The cat is fine this morning and is scheduled for a simple procedure at the vet that has just been quoted at $165 ($35 less than his declaw last month!). For what it’s worth...PET OWNERS BEWARE!!!! Read Less

I brought our puppy because of dehareah and vomiting ofter making you signs and Pay first a ridiculous amount of money.. they said my dog needs surgery where she can’t wait.. they keep punching to do it so they can increase your bill.. they could wait to stablish the dog. They rush the surgery and olso knowing that it was impossible to get her recovery..they could give more time for the puppy to be stable better.. but they rush things over the money they have to make everyday.. so my dog died 2 hrs later and my bill was $2850.. will no recommen this place find others options they extremely expensive and rush things up to make more money.. Read Less

If I had to do it all over again, I would have never gone there. It's taken me two months to be able to post this review. The staff is incredibly incompetent, don't listen and aren't well-schooled in internal medicine. Our Chihuahua went in at 2 am Sunday, Feb. 2nd with a trachial flare up. After explaining our dog's medical history, anxiety issues etc.they gave him medicine he didn't need, kept him after one of the vets called us to pick him up because she was worried abt his anxiety level making his flare up worse, and when they released him 12 hours later, they hastily removed a catheter he didn't need, which increased his anxiety more. They gave us our dog back with blood on him and he was still unable to breathe. $1000 and three days later, we had to put him down because his trachea was so swollen he was suffocating outside of the oxygen tank. According to our vet he needed a cough suppresant, a Xanax and a bronchcodilator- all of which wld have treated his symptom. They gave him heart medicine for a condition he didn't have - which we told them he didn't have and nothing to relax him or help him breathe. Their lack of expertise exacerbated an easily treatable condition which lead to my dog's demise. If you love your pet, don't go there. Read Less

It seems to me all the reviews are 5 star or 1 star. I understand losing a pet or having something unexpected happen, but these docs are straightforward and are good at what they do. They treated my guy with multiple pelvic injuries after being hit by a car like he was royalty. From Judy and Tammy at the front desk to Jordan and Monica the vet techs to Dr. Polley the veterinarian, they all loved on my Asher. I can't really ask for anything more. Sure it was expensive, but it's an ER what do you expect? They have to cover their costs and often have insurmountable obstacles to face in order to stabilize their pets. They deserve it. Thanks again to the staff for saving my little guy. This is him a mere 4 days after being crushed by a large pickup truck! Read Less

Came home to my dog spitting up, unable to walk straight, and shaking. Rushed her to the DCAER, where they immediately took her back and started treatment. The vet came out within an hour and gave me an update and a treatment plan. They kept her overnight for observation and when I picked her up she looked like nothing had ever happened. Of course, I would pay anything to save my baby, but it was incredibly relieving to see that they take care credit. Their services are reasonably priced, but it's still nice to have financial options when paying for something like this. Read Less

I had a very positive experience. After my dog (and myself) got attacked by another dog he was immediately seen, even though there were other patients being seen. There was a no nonsense, yet caring approach. I hope y'all never need their services, but if you do, let them do their job and your pet will be well taken care of. Read Less

After my beloved dog limped for a day and then refused to walk on one leg, it was time to take him to the vet. My dog is extremely stranger-aggressive around me, so taking him there along with him being in pain stressed me out. Judy was especially kind on the phone as I told her the situation and how my dog may need to be sedated in the car before bringing him in.She assured me he would not need to be sedated and they would take extra measures to ensure he and others were safe as he entered the building. The staff did everything possible to keep my dog calm and everyone safe. Did it take hours for my dog to be seen? Yes. Just like any ER, more extreme cases get seen 1st. At the end of the day, my dog was well taken care of, problem was solved that day, the vet did not recommend any additional services in order to bump the price up, and the bill was much less than I anticipated. Was it more expensive than a regular vet? Of course, but I anticipated double than what I paid. I am very happy with their services. Read Less

If I could give this place negative stars, I would. I brought in my baby kitten around 11 pm after she had an accident and hit her head. As soon as we came in, they took the kitten into the back and started working on her to try and save her life. We were hurried into a small room and were told to wait there for a doctor and they would keep us informed (which they never did). After about 2 hours of waiting, the doctor finally came in and informed us that our kitten would more than likely survive but that we should leave her overnight to see if her condition would improve. Not even 10 minutes after that, they came in and made us fill out 10+ pages of paperwork and would not leave us alone about the payment situation. We weren't even sure if our baby kitten would live and all they were worried about was our money. The front desk receptionist was very rude and would only answer our questions if it had to do with payment. We left our kitten there overnight and called the following day to check on her, my husband and I were both worried so we called at different times not informing each other of the situation. My husband called first and they were very secretive about the entire situation. When I called a couple hours afterward, the receptionist told me that she could not tell me the condition of our animal because my husband had already called and she didn't want to have to repeat herself. (How professional, right?) As soon as they opened at 5 pm, we went in to check on her and hopefully bring her home. We waited in the lobby there for another hour or so before anyone could even talk to us about our kitten. They then informed us that her condition had improved but to again leave her overnight just in case. The next day we got a call around 3 pm to inform us that our kitten had died that morning at 10 AM!! I was furious that they waited so long to call about the news that I was not expecting since they were "so sure" she would make it. She then asked if we could come in to confirm our payment process!! At this point I was furious with their service. It was like they had no sympathy for my family at all. They didn't give us any time to grieve before charging us an ABSURD amount of money for a bunch of tests they ran without our permission. We insisted on taking our kitten home the first night but they would not let us. Fast forward to a few months later, because we had to be put on monthly payments for how much they charged us. They are now trying to charge us extra for "processing fees", etc. DO NOT BRING YOUR ANIMALS HERE!! SAVE YOUR TIME AND MONEY AND GO TO A REAL VET'S OFFICE. THESE PEOPLE ARE UNPROFESSIONAL, UNTRAINED, PUSHY, AND VERY RUDE. Read Less

These people are BULLSHITTERS! It cost me 1700 to save my cat (which they didn't my baby died) and I had no money so we set up an agreement to have THE HOSPITAL withdraw money from my account every month, and they TRICKED me and set up an account with EXTEND credit after I told them NOT to pull my credit they did it anyway! They want to lie and say they have signatures but what I signed is an agreement to have them withdraw my money NOT a credit service. And when you confront these LIARS for the frauds that they are they will lie through their teeth! AVOID these frauds at ALL costs!!!!! ALL they care about is money they don't give a DAMN about your beloved animals. Worst waste of money I have ever spent!!!! Avoid avoid avoid!!!!!! Read Less

Keep in mind that no one goes to any ER without already being stressed out and anxious, so its hard to imagine anyone having a totally positive experience. For us at least, the Team was very friendly and helpful when we arrived, although we were lucky enough to get there right when they had a lull - I believe the people who arrived after us had to wait much longer (sounds like a usual human ER to me). We had to leave our cat overnight for observation and fluids after several days of not eating and drinking leading to a seizure. The Team was good about giving us a cost estimate and not pushing tests that we might not need (and could get with our regular vet the next day). It IS much more expensive than a normal Vets office, however, so that will always leave a bad taste in your mouth, but at least in our case we really didn't have any other option without risking a lot of unnecessary pain (and potentially additional seizures) for our cat. An overnight stay with fluids and a few basic blood tests came to $550. Read Less

Worst experience ever. These people are crooks. DO NOT GO HERE! We brought in our dog for an allergic reaction to vaccines he got earlier in the day. They told us the doctor would look at our dog and treat him for his severe reaction. After waiting for 2.5 hours they gave us a plan to hospitalize our dog and give him antibiotics....this is for an allergic reaction...as everyone knows you need antihistamines and steroids to treat a severe reaction. When we told them we didn't want any treatment after doing nothing for 2.5 hours (which could of killed our dog) they couldn't provide any information on what kinds of testing and examination they did. After I told them we shouldn't have to pay anything since they didn't prove they did anything other than come up with a completely incompetent plan they threatened us with theft of services for there exam fee. DO NOT GO HERE Read Less

I found a dog on Easter and after no help from the Denton PD, I called this business and they said they could scan the dog for a chip for free and help me locate its owner. The waiting room was nice as well as the whole location and the staff was friendly. I definitely recommend this business! Read Less

Hands down Paws up, this is the place to bring your pet in an emergency. They are so very good at dealing with distress in both their patients and their patients' Humans. I am on full Disability and am blessed with the best service dog on the planet for myneeds, and he's a French Bulldog so his care and maintenance can get to be a challenge to pay for. Dr. Polley's compassion and professionalism has allowed me to maintain my dignity in every sense: I pay the same bills as others but I have no ability to establish traditional credit, yet after establishing a good history and relationship with this group, I am trusted to pay off even big bills like a recent bad case of pneumonia.) so that brings me peace of mind knowing I can take good care of the being who is so clearly put on this earth to be my personal little buddy. Thank you, DCAER for all your support over the years, you've been a critical part of my becoming enbled to start and continue my healing from my injuries.Read Less

Really wanted to like this place because their hours are convenient and the tech at the front desk was warm and helpful. I came in after my cat fell from a very high up spot and landed funny on his leg, and was limping noticeably after. Pretty understandable reason for taking him to the vet, I get incredibly anxious when something is wrong with my cats and I was pretty freaked out. After the doctor had looked at him, he came into the room and said that he was walking around fine, in a tone that almost made me feel like I was a waste of his time. They all very adamantly kept saying that he was being mean towards the techs (though they got my permission to sedate him; and it's an animal emergency room? Of course he's freaked out). After he said I could take him home he asked if I had a carrier and I said no, that I was in a hurry to get him some medical attention and didn't put him in a carrier though I should have. He proceeded to reprimand me, saying that "pit bulls are here and will attack any cat that's not in a carrier". He said that he would have to see if he could find me a box (which should always be on hand anyway). I am thankful that they didn't charge me for anything, though I will be keeping an eye on him and take him to Animal Hospital on Teasley if it takes a turn for the worst. TL;DR Extremely lacking in compassion and comfort; I feel as though they don't care at all about making a safe space for the patients or the owners, only about making a quick buck off people who are desperate. Read Less

WONDERFUL!!! Truly an experience that reconfirmed that there are still animal medical professionals that truly and honestly care for and about the animals health and not the $$$$$ bottom line. Not to say I didn't have to meet my financial obligation; however, at 10PM when I informed the front desk worker I didn't have the money until a deposit at midnight, and that I'd be more than happy to stay there until after 12 to pay; they did not hesitate a bit. There was never a question as to whether or not "Marley" would be treated, she was immediately taken back. Marleys health and welfare came first. From the front office staff to nurses to the Drs, each did their job effectively and efficiently with purpose the whole time reassuring me "Marley" was doing ok and in good hands. At the end of the day or actually very early the following morning together, the staff and I worked out a treatment plan for "Marley". Unfortunately, she has a life-long disease and will have to take medication indefinitely. But, she's alive and on-the-mend thanks to the kind, caring and understanding staff at Denton County Animal ER. Read Less

Obviously if you are visiting the ER it's something you feel is serious. I was there last night with my 3 yr old American Staffordshire terrier mix last night at about 8pm after she was playing in the back yard, landed wrong and broke her leg. They are compassionate and kind. They explain everything that they did and what you need to do as follow ups. I have been 2 other times in the past with another dog and a cat and have had wonderful service. Read Less

These people will miss lead you and take total advantage of you. They promise you help to charge a ridiculous office office visit and then tell you to go elsewhere. Then it you with a bill for $166.22 for doing nothing. I will NEVER use or recommend this place to anyone. They now refuse to adjust the bill since they PROMISED to make a payment arrangement over the phone but insisted on $1400 cash once i arrived. They told me to pay or take her elswhere. I had to wait till the following morning i called a caring vet who informed me since the denton vet refused to care for her earlier the injury has gotten worse and the eye would have to be removed. Know i agreed to pay for what they did but all they did was tell me they will help just to get me there office to charge me a office visit. Know there threatening to semd my info to lawyers and hit my credit if i dont pay the $166.22. I ageed to pay something if they can tell me what they done but they refuse to talk anout it and they say there not going to adjust the bill to just what they done.Read Less

Our family pet, Jer-z, suffered a freak accident on the day before Christmas Eve 2016. Dr. Polley and staff was absolutely amazing. Their compassion and drive to help Jer-z in her 8-day stay went beyond infinity. We will forever be grateful to this amazing doctor and place where many strive to save our pets--our fur family members. Read Less

My dog was seen immediately when I walked in the door. I hadn't even finished the paper work and they had already started him on an IV. I found the people extremely helpful and the vet even drew me a picture so I could understand what was going on with my pup. He is home now and we are watching him carefully. We aren't in the clear yet but we are hopeful for a full recovery. Read Less

Dr. Copeland was outstanding!! He not only took good care of our lab, Lilly but also of us!! The staff was professional, efficient and empathetic!!! I hope anyone reading this does not need their services, but if so I would not hesitate to use this facility again!! Read Less

I had to take my beloved 11 year old cat in in the early hours of Thanksgiving. Unfortunately it was her time go go but the vet (I wish I could remember her name) was so kind in my time of grief. I really felt like she was sincere with her compassion and felt like she was grieving with me as I held my baby girl for her last breath. Read Less

The staff here are so kind and calm. I brought my cat in last night around 1 am due to an allergic reaction to his vaccinations (it's extremely rare, I've never had something like this happen to any of my animals). The staff took him in immediately and kept me up to speed as they progressed with this diagnosis. He got to come home with me around 3:30 am. I called again this morning to ask follow-up questions regarding his care, and the staff treated me with the same courtesy and professionalism that they did when we were in the middle of the crisis. I can't thank these people enough for helping us through that scary ordeal! Read Less

"Compassionate Care. Always" appears to be proudly emblazoned on the landing page for their website, but was nowhere to be found on my recent visit. I won't divulge specifics, but I am not the pet owner, but was rather there for emotional support. A very beloved cat had to be put to sleep after a previously managed illness took a turn for the worse. The staff from the techs, to the vet, to the desk admins were inefficient, tactless, and lacking compassion from start to finish. The entire visit took several hours since every time the staff said they'd do something in "a few minutes" 30 minutes would pass. One tech particularly asked ignorant questions - showing no knowledge of the pet patient - and offered absolutely no information or assistance when we answered them. They only showed they had no idea what was going on, and in a case where an animal was so ill, this behavior is obviously upsetting. The vet seemed disturbingly excited too see an animal patient with an apparently rare form of the disease, and made no attempt to hide this. The vet also continually misgendered the pet, and asked questions that also showed a lack of knowledge of the pet's chart or records from prior visits. And even after the emotionally difficult procedure had been completed, for the best of the animal suffering, the staff showed no compassion. Another tech came in and simply said, "Yep, definitely looks like is gone" about the pet passing. When asked 3 times for the pet to be taken out of the room before we went, the same tech finally (and bizarrely) went out one door, then came back in from the back and took the pet away. The tech apologized almost as though they were a new person that " we didn't understand" the situation. I feel very fortunate I live about an hour from this location personally, so my own pet would never have to experience any treatment at the hand of these heartless people with no beside manner whatsoever. Read Less

We brought our 2 month old Aussie girl Samantha in after being diagnosed with Parvo. The entire staff was totally amazing and after a week we got to bring her home. I got updates three times from the Vets themselves and talked to the techs, Katie, Tammy on a regular basis. They did everything right and saved our baby girl. We will always and forever be grateful to them for saving her life and giving her back to us. Thank you just doesn't seem to say enough about how awesome and gifted these people are. Read Less

Without a doubt, Doc McConnell saved my dog's life.Possibly the best medical office experience in my life.  Front desk was friendly.  Price was reasonable and the doctor was one of the most pleasant doc's I've ever worked with.  She was thorough, honest, and was sure to explain possible complications that could arise to minimize the chance of surprises.Luckily, my great dane was able to be saved. Doc McConnell did an outstanding job.  Her suturing/stitches were done internally and look amazing.  Its been about 24 hours since surgery, and I've already got my old gal eating Chick-fil-a.  :) Read Less

My baby girl, Colbie, 96 pound German Shepard, sucked a rubber ball down her throat.  The emergency clinic was over 40 minutes away. When we arrived Colbie was picked up out of my car and taken to the back immediately. They removed the ball very quickly but do to the high stress and Colbie's body temperature rising she had a stroke. I was very impressed with the fast response and care that Colbie was given. After fluids, medication and a cooling blanket. She was stable. The next hardest thing for me was to have to leave her over night so they could make sure Colbie didn't have any side effects and she could drink and swallow. The next morning we picked her up and all is well. Thank you. Read Less

My dog was bit by a venomous snake and they took great care of him. Great doctor! They walked me through 3 different treatment plans at three different cost to find one that fit my budget and that was good for my dog. I am glad there is a place I can take my dog after hours if anything happens. Thank you for the great care that you gave Parker. <3 Read Less

I've been to this place several times. The vets are really great and some of the support staff is kind. If your animal is in desperate condition, you should go here. The vets will help. They are really knowledgable, just don't expect any kindness or compassion from the support staff. It is after all a business and they don't have to be kind or caring and likely will not be here. I just wanted to level set expectations for others that might need to visit. Keep High expectations for the awesome vets and low expectations for the the support staff. Some of the support staff are gems and others are neither caring, kind, or empathetic in anyway. Read Less

Dr Polley is an amazing dr that cares about the animals and families that she sees. I lost my dane, Dixie early Monday morning and she was in tears more than once with us and sat on the floor with us as Dixie moved on. She was kind enough to explain what all was going to happen in the last few moments so I wasn't shocked and let me have all the time I needed to say goodbye. Thank you Dr Polley you are truly one of a kind! Read Less

This is a great place if you need to get immediate care for your pet. I've taken my dog a few times here due to kidney issues and other health problems. They have done a great job and diagnosing what's going on and giving her excellent care. They also contact your regular vet pretty quickly which is helpful if you need to get your pet to your regular vet after their care.They have a vending machine with a pretty good selection of both beverages and snacks which is handy. It works like an ER for humans, they triage based on the severity so your wait may take a while. They have free Keurig coffee which is nice. Read Less

After thoroughly researching emergency vet clinics for my four-legged babies, I found Denton County Animal Emergency Room to SURPASS all other clinics in the DFW area. I understand, just like human emergency rooms, vet emergency rooms are going to be more expensive than day clinics. I also know that sometimes there are going to be longer wait times since there are no appointments. With that being said, I unfortunately had to use their facility multiple times. I had a house fire that left my cat with burned paws and difficulty breathing. Since I called ahead and explained the severity, they were waiting on me when I arrived, and he was taken back quickly and treated. I love, love how compassionate everyone is there. They empathized well with what I was going through and the shock I was in from everything that occurred that night. They took the time to explain to me my treatment options and medically what was going on with my baby. They answered ALL my questions so that I could have a better understanding. DCAER was willing to work with me financially. They offered me many different types of payment options instead of insisting on the money BEFORE they would treat my Kali. They also had to treat my adventurous golden retriever. One time on a run she cut her foot open pretty badly and another time she was limping so badly she wouldnt put her paw down. Both times, once again, my baby was treated as if she was one of their own. With their advanced technology they were able to show me a crystal-clear image of her leg on digital x-ray. While waiting, I was able to observe the compassion of the hospital team with all the animals and people. Thank you DCAER! Read Less

Worst experience ever. My best friends house. Aught fire with her pets inside. Pet was taken there and she had to wait 3 hours to see her pet because they were worried about being paid. Not only did my friend just lose everything she owned she was being dealt with this.. Their was a nurse there who worked in the back who was very respectful, kind and considerate. But the lady up front was rude and was trying to talk to is like we were dumb.. Worst experience ever and my heart hurt for my friend. Read Less

Our experience with The Denton County ER was excellent.  We were given access to visit our dog at any hour they were open.  Although we ultimately lost our beloved CJ he received the best care possible and every employee was compassionate to our situation.Upon reading some of the other negative posts, people need to remember this facility is run like a ER for humans.  They triage & evaluate to treat serious life threatening problems first and yes you may wait awhile as they may be addressing your pets needs or others and are unable to stop to speak with you.   They were extremely busy the night we brought him in, directly from our vets office.  Yes, we did wait awhile to actually talk to the vet.  When Dr. Cox did talk with us, it wasn't a rushed consultation.  She took as much time as we needed to understand everything that was happening and the pros/cons. Read Less

These ladies are fantastic! Found a dog running in the street late one night and decided to pick him up. When we got him he was bleeding, from what we didn't know but he needed help fast. A quick Google search showed us that DCAER was open so we quickly drove to Denton. Within seconds of being there the dog was taken back and taken care of. For it being such a late hour I was expecting sub par service, but these ladies took care of us extremely well. Within the hour the dogs wounds were clipped and cleaned and we were on our way home. If you ever have a late night emergency with your pet these are the ladies you want to see. Read Less

IF YOUR ANIMAL HAS AN EMERGENCY GO HERE! My bull terrier gave my boyfriend and I a huge scare with a pretty large seizure. We rushed him here and they immediately took care of him. We ended up having to go back a few hours later because he was not eating or drinking. Immediately the doctor figured out what was wrong, put him on medicines and the following morning he was acting like himself again. I cannot recommend this place enough. Everyone was so awesome and helpful. And also having to go twice did not break the bank.Read Less

On Thanksgiving Day 2015 an exploratory lab found a linear foreign body in my dog's intestines and a GI tract resection/anastomosis was performed. Yes, Thanksgiving Day! The surgery lasted 4.5 hrs because of its severity and following the procedure Dr. Pearson, the surgeon, promptly contacted me informing me of all that was done. Furthermore, Odin is a 120pd American Bulldog who unfortunately has had three surgeries in four years and is not keen on clinics or being poked or prodded making it difficult on the techs. However, I was able to work with them in the mornings and evenings to assist with his care, which I greatly appreciated! The animal's best interest is their main priority! I dealt with every Veterinarian at this clinic and each one was phenomenal. After four days of care I was able to pick him up and transfer him to his regular veterinary care facility where that same day his regular Vet told me I was able to bring him home. This type of surgery is known to have complications requiring a second surgery, but in Odin's case everything went smoothly and he's since recovered and is doing great! A testament to the surgeons work! The only issue I had was with the promotion my care credit was charged under, but once I noticed the problem I called and they promptly handled it in less then four days! The Veterinarians and staff are wonderful and worked with me to provide the best possible outcome for my dog and I couldn't have been more happy with my dealings here. With it being a holiday, difficult surgery, their promptness with everything and handling of any issues I give this clinic five stars! Read Less

Dr. Pauley was amazing! She kept us updated on our little guy constantly, as he had to stay several days. He came home our same sweet puppy which he had been far from before going to the animal hospital. It's close to Christmas so we were concerned for our budget but they have amazing payment plans that didn't devastate our family finances. They truly cared about our cherished furry family member and I highly recommend them if an unfortunate incident occurs to anyone's animal babies! Read Less

I brought my dying dog here last night at midnight. She had been struggling with brain cancer for 7 days. The staff was very professional, kind, and accommodating. They came and carried her from my car because I could not. They were very compassionate considering my profound sadness and grief. They may be more expensive than your local vet, but they are there when you need help. All the staff and Doctor were professional and understanding. I was allowed to stay with my dear, sweet copper brindle mutt until the end and I will miss her greatly.  If you need pet help, this is the place to go. Read Less

Last night at 2am I had the unfortunate duty of taking our Boston of 14.5 years on her last car ride. I was nervous taking her to a "Emergency" vet and not the vet she grew up with for her final journey. I type this with utmost sincerity. This is the third dog I have lost in my life. The second I had to hold as she crossed over. At 2:45am I have never met a more compassionate, kind and heartfelt group of people. They were crying with me. I am a 45 year old man. Sadly if you go here things are not good and they deal with this daily. I am sure being a late nigh facility means they see the worst. But their kindness and caring for our dog Gumbo as she crossed over and the compassion they felt for me as I suffered the loss of my long time friend was amazing. These are people who truly care for the animals they serve. It is a terribly sad day for my family but these people made this difficult moment one that a little less harder knowing I was with people who shared in the pain I feel.Read Less

My first experience here was a few years ago with my cat who had been run over by a car. When I was filling out  paperwork, I forgot the date and the lady at the front desk told me it was June 2nd, which reminded me it was my birthday. When I told her that, she let out a hearty laugh as though having your cat run over on your birthday was something hilarious. Some of the women that work there were generally nice, but you're only as good as your worst employee, and other women there were completely heartless.This time around, I brought in my puppy who had broken her leg. They took her to the back where she lay screaming for over two hours. I was sitting in one of the rooms and saw the front desk clerk walk by and asked her if she could check in the back and let me know if they were helping my puppy. She sarcastically said "I'll go check." She walked away, and when she came back she walked right past the room and sat at her desk. I looked at her expectantly and confused and she refused to acknowledge me. They finally came in and one lady said she sprained her paw, another lady said she broke her leg, and after my confusion they finally came to the conclusion that she broke her paw. Now that I've seen a surgeon, though, he has explained that they completely overlooked a break in her elbow (which commonly happens with the type of break my puppy has) and because it's gone a whole week without being properly wrapped, it will now cause complications with the healing process. This place is entirely unprofessional and the staff is heartless. I absolutely DO NOT recommend taking your pets here. Avoid it all costs. Read Less

The idea that your most loyal friend is  under duress is scary. We brought our dog Shane to the clinic at midnight when he became disoriented and unresponsive. They diagnosed his problem quickly and gave him a shot. We left an hour later with our buddy back to normal. The staff was very nice and the diagnosis was spot on. Thanks to a great group of folks who are there at the strange hours when you have a problem. Read Less

I just want to thank Dr. McConnell and the staff for taking my stress level (and Fozzie') down!  I had my dog neutered today and when we got home, I noticed that he was swelling and in pain.  I went straight to DAER (because my vet office was now closed).  They got us in right away!  They had him checked out and said it was nothing major, and common for male dogs to get a scrotum hematoma.  (Never having a male dog before, I had no clue!)  They gave him a pain injection to help and were very thorough!  Dr. McConnell went over all my options and was great at explaining in detail what could happen and what to watch for over the next several days.  I will definitely go back here if needed!  Thanks again guys from Fozzie & mom! Read Less

The front desk staff could be a little bit nicer but all in all this place is amazing. They're aggressive when it's possible and upfront and honest when necessary. I've been here twice now with two different animals and I just can't say enough. Read Less

I recently used the Emergency Vet because my cat was in respiratory distress.  To be certain, they provided much needed supportive care to my kitty.  But, what I am disappointed in is that an x-ray of the chest and throat region showed something out of the ordinary.  The vet immediately called me with concern that this finding was an extremely (and I mean extremely) rare type of cancer.  A second call later after the vet had exhausted efforts to locate someone to do a very risky procedure to determine the exact cause (which had a 90% death rate from the procedure, she claimed) she mentioned the possibility of euthanization for my cat or the possibility of maintaining him there over the weekend and then taking him to the speciality clinic in Dallas on Monday.  I chose the later where the vet recommended a certified radiologist interpret the x-rays before ANYTHING was done to the cat.  The finding was that the "abnormality" was probably inflammation and SNOT.  Yes, the vet had jumped to the conclusion that perhaps we should consider euthanizing my cat or exposing him to a very risky procedure for SNOT!  I am EXTREMELY grateful that they were there to provide him much needed oxygen, fluids, and breathing treatments because he really could not breathe but it is probably better to take a step back and when you don't know and the cat is actually responding to conservative medical therapies to NOT jump to the most hideous explanation out there.  It is OK to say, "I don't know but I can get you to someone who can get you to an answer but for now, let's stabilize your kitty and not jump to any conclusions or to any rash decisions."  I am writing this not because I am mad at the DCAER but in an effort to warn other pet parents that if something similar happens and their gut tells them something is not quite right with what they are being told at the vet er to listen to their gut.  This is the second time this type of thing has happened there with me.  The last time the situation was the opposite and they did not respond in a manner that was indicative of the gravity of the situation at all.  You know your pet best and you can read their behavior better than this vet who does not know your pet.  You MUST advocate for them in this trying situation.  I do not feel that they gave my cat bad care or did not truly care for my cat.  I just feel like the vet might have taken a deep breath and not jumped to any conclusions for which she did not have true data in support.  How many people might have killed their cat over a snot plug based upon that advice?  Don't you be one of them if you are reading this. Read Less

When my cat had to get emergency surgery over the weekend, we went there and they did a great job. Wonderful, caring doctors and nice place. I had a hard time as I had the flu and was really out of it...and I know they were very busy, but the staff at the desk could have been  more communicative. That is my only criticism. THey worked out a payment plan and our cat is  back to his normal, frisky self. Do your pet a favor and go if you're wondering if it will go away. Just be safe. They are  great. Read Less

Denton is so lucky to have this facility!  Middle of the night and weekend emergencies are so frightening...I have used them several times for my cat and for my schnauzer---- and last week they took very special care of my Siberian Husky... but especially took care of ME... I cannot stress enough how caring and informative and wonderful the doctors and staff are at the DC Animal ER.  It is as if they have all been trained to be therapists for the humans too. My dog had severe seizures and they did all they could for her to be comfortable until it was time to let her go......she was nearly 13---  Thank you Denton County Animal ER-- you are the best!! Read Less

We were staying in Denton for the weekend when our diabetic American Eskimo, "Buttons" began having seizures.  We brought her in on Saturday and they immediately determined that her blood sugar was extremely low (33).  They treated her and got it up, so the seizures stopped, but they found the next morning when they gave her just half her regular dose (reasonable) it plummeted again (unexpected).  They managed to get it back to a reasonable range by afternoon, but we were going back to Austin that day and they were still concerned that she could be in danger.  The vet was very understanding and thorough in her explanations.  She understood that it would be difficult for our whole family (including my parents) to stay in town an extra day so she gave us instructions to follow and what to watch for until we could get Buttons to her regular vet the next morning and promised to fax the details of what they did to our vet.Here is where they lost a couple of stars.  Although we really liked the vet herself (Dr. Cavasos) the staff seemed to be lacking.  The vet said that they could preserve the catheter so our vet could use it the next day but Buttons would have to wear a "Cone of Shame" (Elizabethan Collar) for the ride home.  We said yes to this but when they were preparing her to go home, apparently they let her get to the cath before they got the E-collar on, so we lost the cath.  The vet also prepared us a syringe of dextrose solution to be able to give her by mouth if she started to crash on the way home, but somehow that didn't get put into the bag with her other stuff.  To her credit, the vet called us a couple of hours later (we were about halfway home) when she found the dextrose still in the back and gave us advise to get some Karo syrup or sugar solution to have on hand to give if she started showing signs of crashing again so we stopped at a convenience store for that.  Also, they didn't ask us for any of her regular food when she was with them.  This resulted in them giving her a different food from what she's used to and this invariably leads to diarrhea in Buttons.  There is not much worse than a dog with long white hair having diarrhea, unless it's having to hold said dog in your lap on a 4 hour car ride.What really caused problems though was that they did not get the information faxed to my vet in spite of multiple calls from me, her staff and finally my vet herself asking for the information.  It wasn't faxed until 11:00am the next day (Monday) although they said they would fax it right away when we left at 5:00pm Sunday and they were in the office all night (being an emergency vet).  I asked about it when the vet called on our way home about the dextrose and she said she'd make sure it went, then my vet's staff called again before they closed Sunday, I called at 7:00am Monday morning and my vet's staff also called that morning and then I called again when I got Buttons to their office at 7:30am and it still wasn't there.  Finally my vet herself called, but by that time they had closed for the day (Denton County is an Emergency vet only open weekends and nights) so she had to go through all sorts of hoops to actually talk to a human.  This led to my vet not being able to give any insulin Monday when we took her in for her glucose curve.  Now her blood sugar is sitting at over 400 but we can't give her any insulin until tomorrow morning because they have to monitor her for 12 hours after it's given.  My vet NEEDED the numbers of how much insulin they gave and how far it caused her blood sugar to drop and how long it took to get it back up because it was a dangerous low she went through and they didn't want to induce it again.When I started this review, I didn't know they hadn't faxed the information and that as a result, nothing useful happened today and Buttons might as well have been at home letting her glucose go through the roof (except that at least my vet was able to monitor her).  I was going to give 4 stars, only losing one due to the cath, dextrose and diarrhea problems, but after hearing the frustration from my vet over the fact that she was prevented from following her plan for today, I'm tempted to only give 1 star.  Only the fact that Dr. Cavasos was so helpful earned them two. Read Less

Over the summer, our newly adopted puppy had parvo and was extremely ill one night.  We rushed him over to the Denton County Animal ER where they diagnosed and treated him. It was a long night, we were there several hours, but had it not been for this facility, our puppy would have died.  I would have left him there for treatment but I opted to take the puppy to our normal vet to continue treatment. Read Less

My 11 year old dog fell ill after a recent surgery from which she had not quite fully recovered as yet. She was vomiting and having diarrhea which was a virus she had caught from our younger dog who was recently boarded. (The younger dog had already had the virus a few days and recovered without any troubles.)We knew that our old girl was in no shape to be going through such an illness. When we took her in we knew it was going to be just to make her comfortable until she passed. I was truly disgusted to bring my dying pet in and be told she should be tested for parasites. As we feared our girl passed away that night. I felt as if this clinic was pillaging for money and ordering things that were completely unnecessary in our situation. I will definitely go elsewhere for my pets needs in the future. Read Less