I have a feeling I may have just ended up at this vet on the wrong day at the wrong time, but my experience here was nothing short of a nightmare. My cat has been dealing with a bladder infection over... Read More
I have a feeling I may have just ended up at this vet on the wrong day at the wrong time, but my experience here was nothing short of a nightmare. My cat has been dealing with a bladder infection over the past month or two under another vet's care, but after multiple failed medicine attempts to fix it, I decided to try to find another vet in the area. I found DVC listed as Denton Record Chronicles "Best Vet 2013" and figured it'd be a safe bet. My cat's condition had greatly worsened overnight and I was relieved that DVC was able to get me in same day with an appointment.I arrived at the clinic about 15 mins early to fill out new patient paperwork and hopefully let my letting guy be seen sooner to get some relief. The new location is in a very nice office building and it had a good feel when I walked in, unlike many other vets in the area. When I arrived there was only one poor girl working the front desk by herself and she seemed pretty frazzled. After helping about 5 people that walking in after me, she eventually got to putting in my paperwork and led me back to an exam room. This was still a couple of minutes before my 2:30pm appointment, but it didn't look like there was anyone else in the exam rooms and I saw multiple staff members hanging out and chatting behind the back desk, so I figured we'd be seen soon.But they forgot us. For almost an hour, they forgot we were waiting. Apparently it was a "day from hell," with only one doctor and one receptionist... or that's what they told me when I was finally able to chase someone down to help us over 50 minutes later. I reluctantly left my cat to try to find someone earlier and the place was a ghost town... not a single other patient or staff member in sight. A pizza had been delivered while I was in the waiting room and apparently break time took precedence over my cat's well being, who was near passing out from pain this whole time. Bad deal. The halfhearted apologies I did receive were more of a "we're not normally like this" excuse rather than a genuine apology. The vet, who never introduced herself, came in and said they were just going to take his temperature and would bring him right back. 15 minutes later another lady came back without my cat saying she had done xrays on him, checked him over (not in the room with me or letting me know any of this), and was about to sedate him to begin a procedure. I did not consent to ANY of this and didn't even have a chance to see my cat beforehand in case something went wrong. She finally took the time to go over the issue, squatting down next to me like I was a child and telling me that we needed to follow her recommendation or he "won't make it through the weekend." I honestly still don't know if I even believed her. They wanted me to do a few extra things and take him to the animal ER for observation after wards, quoting me almost $1,300. Unfortunately, there was no trust here, but I wasn't willing to risk my pet's life on my frustration, so I approved the most basic $441.72 treatment and opted to take him home after wards. I'm thankful that they figured out what was going on with my pet and were able to give him relief, but I NEVER will go back to Denton Veterinary Center based on the poor treatment my cat and I received. The staff was friendly when I could find them, but it did not make up for the issues we experienced. I've heard Family Pet Clinic on Teasley is supposed to be better, so I'll be giving them a try next. Read Less