Sunset Canyon Veterinary Clinic

So many reasons *first off...I’m not sure why it said 1 Star? I meant to put 5 Star. Before it gives this place a bad rating. I am a crazy customer. I am crazy about my animals! These people saved my dog! They absolutely saved him and gave me a great rate. Thankfully to Dr. Kutzer and his techs! Don’t let the 1 star override I meant by “so many reason” this place is a saving grace for my animals and I couldn’t praise them enough. Thank you thank you. 5 Star all the way Read Less

AVOID DR. WEST! I've been a Client for 3 or 4 years now I think. To date, my experience has been largely good. Not exceptional, but better than the pet store practices, so I've been satisfied. Today though, I had an experience so terrible that I feel obligated to share. My lab has been sick all weekend - vomiting and diarrhea for about three days - so I called this morning and asked if they could work us in. They got me in and the appointment was going well with the assistants getting vitals and basics out of the way. They took a stool sample for analysis and we waited for a few minutes for that to finish. Dr. West walked in, first time I had met her mind you, and after introductions she said with a deadpan straight face that they had run fecal and unfortunately Finn was not going to make it - the obvious implication being that Finn was going to die. She remained silent for what felt like an eternity, I was shocked and immediately began to break down. Only then did she play if off as some kind of joke. With me in process of breakdown, she said he was going to be fine. Having lost a dog a few months earlier, those emotions came back to me and it was all I could do for the remainder of the appointment not to completely lose it, which I did shortly after leaving. Mind you, her only response was to say that it was a foot in mouth moment. I couldn't get out of there fast enough. Took the meds, paid the fee which was not discounted and left as quickly as I could. The issue here is that it never dawned on her that it was inappropriate. It shows a shocking degree of insensitivity to joke about the death of a pet and no acknowledgement that we see these animals as our family - our children even! I wonder what would happen if a pediatrician told a worried mother or father that their child wouldn't make it, just to laugh and say it was a joke - how would that be received? I caution everyone reading this to avoid Dr. West. I spoke with the practice manager and told her I would give them one more opportunity based on my generally positive history, but that I would never see Dr. West again. It was an appalling experience. This woman has no business treating our dearly loved pets! Read Less

I want to thank Dr. Garcia for setting out some Banamine for me after hours on Friday, 4/19. I had run out and had a collicing horse. The Banamine cured him and he’s doing very well Saturday morning (and hungry). Dr. Garcia is our hero! Read Less

I take my horses to Dr. West. She and all of the doctors are outstanding. One of our horses suffered from colic last year and Dr. Kotzur came out late on a Sunday night and saved the day. Horse made it thru and we are very grateful. Service and facilities are very good. Highly recommend. Read Less

I cannot thank Sunset Canyon Veterinary enough. We had a very sick FFA goat that we were trying to get examined for kidney stones which can be very serious. The vet offered to stay even though they were closed and we could not make it there for an hour. Upon arriving the vet took his time to carefully examine the animal and found that his bladder had burst. There were no real viable options but to put the animal down. My daughter who plans to be a vet stayed with the animal and the vet while he was given the injection and explained everything to her. Super compassionate and just an overall awesome clinic. Thank you so much for being there for us when no there clinic in 50 miles was. Read Less

Excellent facility with a caring staff. They have been here for a long time and have taken care of my families animals for many years. Glenn is a great vet who has made several house calls. There are horse stables on grounds so they can accommodate any type of animals. Friendly staff and that family feel are what makes Sunset Canyon my vet of choice. Read Less

Dr. Pruitt and staff are the BEST! Everyone I've encountered at Sunset Canyon is knowledgeable, professional, compassionate, courteous and understanding. They've taken the best care of our two dogs from well-care visits to emergencies (real and perceived by their drama momma) and everything in between! Read Less

This clinic is the most unprofessional clinic I have ever had tend to my animals.  The veterinarian that saw our Scottie Oliver  was awesome. The others I really have nothing I can compliment them on.I referred a friend to this vet and they somehow put his bill on my acct. it is policy that you have to put a credit card on file before they will do a house call.  I put my credit card on file at least three different times, then while I was having surgery they left 1 voicemail for an outstanding bill and sent a certified letter for payment.  When I went in to pay the bill, I had to wait 45 minutes in the lobby before the acct manager came down stairs to talk to me, "they said I have no card on file, "which they had me do before they would come out to our house" She was so rude, accusing me of basically lying about a dog named "Axel" being mineThen told me I would have to get a lawyer to get this persons charges for his dog off my acct.Never did she apologize not once, she would not take this persons charges off my acct.I will be suing the crap out of this vet.  Poor customer service I hear more and more complaints about this vet from my neighbors as time goes on So if you don't want to pay your bill just put it on someone else acct you won't have to it it Read Less

Best vet ever! We have been taking our dogs their for 9 years! They have been with us through puppy stages and losing our sweet first dog as a family. Dr Dietz is my favorite but they are all very good! Read Less

Best vets ever! We have been going here for 9 years. They have been with us during puppy stages, losing our beloved first dog as a family and everything in between Dr Dietz is my favorite but you can't go wrong with any of the vets there! I have found their prices to be extremely reasonable Read Less

Very knowledgeable doctors and staff whom all treat you and your pet like their very own loved one. Its obvious that they REALLY care and its not just a job to them or just all about the money. We love them all. Read Less

Clean, caring, knowledgeable, and considerate! I could tell they really do care about the animals- and that gives me a ton of confidence leaving my fur baby's medical care in their hands! I'll definitely be returning! Read Less

My dog has a torn ACL, and was told by the person on the phone who set up my appointment that they take CareCredit and can do payment plans for my dog's surgery. I already knew she had a torn ACL which they knew because I told them and brought the emergency vet paperwork, and I drove 45 minutes each way expecting to talk to them about surgery options. Only when I got there, I was charged $45 for a vet to tell me she had a torn ACL (I know?????) And that they would call the surgeon and I needed to set up and pay for an appointment with him, EVEN THOUGH I was told on the phone that's why I was there!! When i went to pay for the useless exam, I was informed that there was a $200 minimum to use CareCredit!! And that they DO NOT do payment plans. The people there have attitudes and lie to you. Avoid this place at all costs. Read Less

My dogs and I always feel welcome here. Amazing staff and Dr. Dietz has always been really good with my dogs and listens when you discuss issues with him. I have also dealt with many of the other veterinarians at this clinic, and you can never go wrong. Read Less

I can't seem to find a vet in my area who will take care of my outdoor pot bellied pigs. A friend referred me to Sunset Canyon and the vets there are wonderful. Not only is the facility awesome, so is Dr Colt and his crew. It's a 45 minute drive for me but worth it. Read Less

We have been going to this vet for over 8 years. They have done it all from nail clips to seizure rescue to staying late to try and save a dogs life and never ever rushed us or left us with questions. Simply the best vet hospital we have ever experienced. Thanks to the staff, techs, docs that work so hard for us! Read Less

I have used this clinic over 20 years for dogs, cats and horses and seen most of the vets. Drs. A and L Crossland, Dr Portie, Dr Colt Dietz, Dr. Pitmon and I believe Dr. West twice. It has always been a good experience. I lived in Dallas for a few years and the vet care prices were outrageous. So nice to be back in Austin! This place is well priced and more than worth it. This is a place to trust. Read Less

Love this vet clinic!  Dr. West is the vet for my horse and I cannot say enough about her.  She is so nice and professional and truly cares.  My dog has been seen by a few vets there and all have been exceptional as well. The clinic is very clean and has a welcoming atmosphere. I highly recommend this vet clinic! Read Less

My first experiences with Sunset Canyon dates back to when the Crosslands were young vets in a small clinic on the opposite side of Hwy 290 - I show and occasionally breed boxers and can tell you that the entire staff is trusted. My only regret is that they no longer do small animal emergencies (and if there is ever going to be a need for a c-section, you can bet it will be in the middle of the night). Otherwise, highly recommend them! Read Less

Our babies have been cared for by the awesome people at Sunset Canyon Vet Clinic for over two years. They have taken great care of our babies and even sent us a heartwarming card when we lost one of our dogs to a rattlesnake bite. We have moved and will unfortunately have to find a new vet, but if you live anywhere near Dripping Springs we highly recommend you choose Sunset Canyon as your vet. They are professional, compassionate, and truly care about their patients and their families. Read Less

I have now referred all my new Giant Schnauzer puppy owners to Sunset Canyon! And, my 2 rescue Giants to here. From the first time I called them 6 months ago I have been impressed with their friendliness, knowledge and just great people! Each person I refer tells me what I already know... this place is amazing because of the people that work there! Thank you all for being a place that I can trust for my animals and I can confidently refer all my puppies owners to. Read Less

Sunset canyon vet clinic is absolutely the best. I brought my new puppy over there today and had the best service. The staff was really helpful, welcoming and loving to my dog, Wilson. He was examined by Dr. West, who was extremely kind and gentle with him. She explained everything he will need and I'm very satisfied. I'm glad I stablished care at this clinic!!! Thank you. Read Less

The folks at Sunset Canyon Veterinary Clinic are always very attentive and helpful with my furry family members. I have been taking my pets to Sunset Canyon Veterinary Clinic since they first opened. We have had deaths in the furry family, and the doctors and attendants at the clinic have always been very helpful, kind, and sympathetic. I know that my pets get the best medical care possible at the clinic. They genuinely love animals and always remember the idiosyncrasies of each furry family member. Every single one of my dogs has been enthusiastic about seeing the vet. They are amazing with animals! Read Less

I have compete confidence in the care my horses receive here.  My experiences with routine as well as more complex medical issues have been consistent and comforting.  Dr. Erin West is knowledgable, gentle, kind and pragmatic. Read Less

I wish I could give Sunset Canyon 20 stars. Dr. Dietz was so incredibly gentle and kind to our sweet little 16 year old kitty. Losing a pet to a terminal illness is devastating. We are forever grateful to Dr. Dietz and Sunset Canyon Veterinary Clinic for being so compassionate to our sweet kitty. Read Less

You all rock! So much history and nothing but positive experiences. Regardless of who helps with your case, it's the best care your animals will get. Each of them is as caring and professional as the next! Read Less

They are the best vet I have ever been to. We take all of our animals there (2 dogs and 1 cat). All of the vets are extremely knowledgeable and friendly. The receptionists are helpful and friendly. You can tell the staff really cares for all the animals that come in. Read Less

I just can't say enough good things about this vet. There's good reasons they are so busy and have such an excellent reputation. Our dog required another surgery to remove a cancerous tumor yesterday and I just noticed her nails were also clipped (without me asking them to do it).  Going above and beyond is clearly their forte and this customer appreciates it!  Quality medical care, a caring staff, reasonable prices where you are not "nickeled and dimmed" and a responsive team of professionals. Thank you, Dr. Portie! Read Less

My wife and I moved from Austin to Dripping Springs 4 years ago. Since that time we have taken our cats to Sunset Canyon Veterinary Clinic and we usually deal with Glen Portie, DVM who is super with cats. He is always thorough, kind, very clear with his comments and suggestions for care, etc. Today we took our 15 year old cat to SCVC as we knew we were approaching the time when the cat would need to be put down. We were still not sure what our decision would be, but after a thorough exam of the cat, Dr. Portie was, as usual, kind, caring and compassionate and completely explained the situation with our elderly cat and what our options were. He allowed my wife and me time alone to make a decision, and we ultimately decided to put the animal down. Dr. Portie performed the task in a kind, compassionate, and caring manner in a way we felt certain that our beloved pet passed away quickly and painlessly. We trust Dr. Portie and all the staff at SCVC with our animals, and we have never been disappointed with their service. A top notch vet clinic with a caring staff. Thank you. Read Less

We put our beloved sheltie, Skip down yesterday. He was 16 years old and was sick yet making the decision to do this was heartbreaking for our entire family. At our first visit more than 3 years ago, Dr. Portie sat on the floor and let both of our skeptical dogs come to him. From that moment on, I knew we had chosen the right place. The doctors and all the staff have always been wonderful in caring for our 2 dogs and their compassion at a time when we were falling apart was beyond measure. It just so happened that Dr. Portie was the doctor to care for Skip in his last moments and he was as caring as the first time he ever saw my sweet dog. We cannot express enough how appreciative we are of the staff at Sunset Canyon for their wonderful care in handling us as well as our precious Skip. Thank you. Pauline, Ed, Kelly & Daniel Bryson (and Willie the Beagle too)Read Less

With a handful of receptionists working the front desk, you would think that at least ONE of them would have good customer service. Had a receptionist look me in the face and tell me "thats not my job". When I was pointed in the direction of someone whos job it was, I was treated like an idiot for asking questions. The meds I was given were not explained to me even after I asked. None of my questions were answered. It was like they were just too busy for me. The client service team doesn't care if they upset or offend you in any way. Why would they? Not to mention the cost of treatment was outrageous, and I didn't even speak to a DR!I will never be back. Read Less

Today, April 23, we rushed our 17 yr old Siberian Huskey mix to our Vet! I walked in first asking if I should bring her in main door or in the drive? The Vet assistant answered, either one! Room 5 is open. I went back to Tacoma in our car telling my wife we were going inside main door. I walked up to door and the staff came and opened the door for us! Our vet checks her over and tells us what we knew, It was her time! We were treated like family, Tacoma is now laid to rest in our land here in Dripping Springs. Read Less

Sunset Canyon Veterinary Clinic is the only place I ever want to take my animals for care.  I have been to several vet clinics.   Without exception, all others have made me sick at my stomach & extremely anxious.  I always left with more questions than answers, felt over charged, ignored & irritated.  Sunset Canyon is the complete opposite.  The first time I walked in to the warm, welcoming, rustic, farmhouse feeling clinic I knew it was different.  The front desk staff is efficient, knowledgeable & kind.  The vet techs are great.  There are several vets on staff & they are all truly fantastic humans & veterinarians.  Our vet is Dr. Glen Portie, I can't say enough complimentary things about him.  We are Great Dane lovers & that comes with the need for a curious & patient veterinarian.  Dr. Portie treats us like we know something about our dogs.  He is curious, kind, brilliant, does not give up & makes us laugh.  It is remarkable to have a skilled vet that is like having a partner in the care of our beloved pups.  We are forever grateful! Read Less

I've been going to sunset canyon vet clinic for probably 20 years now? I can't imagine trusting anyone else with my dogs the way I trust sunset canyon. Every vet I've interacted with over the years has gone above and beyond, caring for my animals. They're reasonably priced, and super friendly. Everyone there seems to work well together as a team. Specifically, a year ago this month, one of my dogs mauled the other one. It was a difficult decision to put the dog who mauled down, and it's been an intense experience caring for the dog who was mauled. Several of the vets have been helpful during this time, but most of all Erin West has done so much to take such great care of Sophie! There's no way I'd still have her with me, without Erin's help, knowledge and care. World class top marks to Sunset Canyon! Read Less

Great care for all your pets and all their needs. They love them like you love them. They will sit with you, they'll cry with you, and they'll laugh with you through thick and thin. I would never take my animals anywhere else. They also are always on call, just in case.Read Less

I had a gravely ill beloved family cat, and the vet whom I had taken her to for 8 years did not return my call, even though I confirmed she had received the message. I was distraught, and went up to Sunset Canyon Vets when they opened. The staff there was warm and compassionate, despite dealing with new software, and ushered me into a waiting room right away. Dr. Kotzur examined my dear kitty and confirmed my worst suspicions. He told me of some possible treatment options, but did not sugar coat anything. When I decided it was best to put her down, he was very sympathetic and supportive, and he and his vet tech were wonderful. The first thing Dr. Kotzur said to his tech when I brought my kitty in was, please go get a towel for her, we don't want her lying on the cold table. I will now bring my remaining pets there. I was glad that my kitty was attended to in a warm, respectful manner during her final moments. The only improvement I might suggest is a separate entrance or waiting area for cat owners. There were a few yappy small dogs when we came in, and I know it stressed my very sick cat a bit. But I am grateful that SCVC was there for us.Read Less

First vet since having dogs as a kid. 2.5 year old mutt has been seen only by these folks. They are always very pleasant: to me, my family and my dog. I am not a guy who wants to do more than the basics in med care for a dog, and I don't feel pressured. Now, maybe as he ages, my 5-star may drop a star or two if I get too much sales pitch, but dang, they are a friendly, and seemingly capable bunch. Read Less

I have been going to this vet clinic with my animals for many years now. I used to own horses and live in the Lakeway area and Dr. Crossland would come out to our house for a minimal fee and take care of the horses and dogs too while he was there. We no longer own horses but I pass 5 different vet clinics in Lakeway to take my dogs to this vet clinic. They have squeazed me in in an emergency and charged me much less than all the rest every visit. Great Vet Clinic!! Read Less

I tried to get my dog in to see Dr. Crossland for an emergency! He staff was not helpful and did not care that I had been using Sunset Canyon for 12 years. She would not try work me in at all. She said the soonest any vet could see me was in 7-8 days. BS!!! My dog could of been dead if it was not for Dr. Hudson at DSAH....Thank god he and his staff care about all their patients! And all this happened 2 days ago...Find a vet that has staff that tries and wants to help not just get off the phone! Read Less

I just stumbled on this site and had to put my 2 cents in. I have been going to this vet clinic for 14 years and have never had a bad experience. Maybe I'm just lucky but the whole staff has always been nice and professional. I love Dr. Portie and Lamar (Dr. Crossland) - in fact, I kind of wish I could use them as my own doctors! I wouldn't dream of taking my dogs anywhere else. Read Less

Dr Pittman is a great vet. She has helped us with our dogs and cats over the many years that she has been at Sunset Canyon Vet. SHe helped us tremendously with the health and referral for our loving golden retriever. Very knowledgeable and caring staff. Front office staff is usually very nice and caring. Sometimes they are overwhelmed by the amount of pets being seen on a daily basis. Overall as long as I live in Dripping Springs, Sunset Canyon Vet will see our pets. Read Less

Since moving across the country I have dealt with many different vet centers/hospitals. I CANNOT say enough about how wonderful their vets are esp. Dr. Lamar (Crossland) and Dr. Pruitt are JEWELS!! The breed of dog I have is NOt an easy breed as they come with so many health issues/airway issues so you must be VERY knowledgable and careful in their management of this type of dog. I would not trust anyone else with my dogs and love them to death. As I work in the medical field I too think interpersonal skills and your impressions coming through the door are SO important. The front staff for the most part are sadly stone faced and unfriendly. One girl likes to roll her eyes frequently when you are asking about something which as I am Master's prepared I DO not think I can be considered ignorant nor asking something foolish /stupid. That said I am also VERY well educated in the medical field which often with disease processes can be very similar in the management in a canine and what to look for. Carla and Fred are very kind and always friendly and wish to be efficient and kind. To the others it just seems like its ""just a job"" and a boring one at that. Wish something could be done about this...someone smiling and acting alittle enthusiastic even when you might not be feeling this way on any given day (as we all can). It is SO important first impressions and its rather ""flat"".... Read Less

The vets are great and I apreciate their service but the front office staff leaves much to be desired. Since the front office staff is your first impression I hope the clinic doesn't lose business b/c of them. The staff ignores you when you come in, leaves you on hold forever, hangs up on you, and are just generally unhelpful and unfriendly. I think the main problem is the office manager, since she is the leader everybody follows her and she seems to always be in a bad mood. I have used this vet for years & the vets are great, the vet techs are helpful and polite, but the office mgr. is always having a bad day! Pros: good vets, very nice clinic and facility, helpful vet techs Cons: bad office staff Overall user rating: RecommendedRead Less

My dogs are seen by Dr. Crossland @ Sunset Canyon Vet Clinic. I trust him entirely with my dogs and would never change vets no matter what. I have not actually had a problem with the ladies who work at the front. I find them to be pretty efficient. I usually talk to Amanda or Carla when I call, but all the ladies (and one guy who works up front) are always helpful. The vet assistants are nice too. Read Less

I've been a customer of Sunset Canyon Vet from 2001 and I highly would recommend them to anyone. Some of the office staff members does leave much to be desired however the vets there are wonderful. I love doctor Portie and would probably follow him if he ever went to another clinic. Read Less

I have used Sunset Canyon Vet clinic since 2000. I have never had a poor experiance with the front desk staff. I understand that, as with all businesses, times can get hectic and a little chaotic. This is doubly true for a business that centers around animals. Things do not always happen the way you want them to. Dr. Portie and Dr. Pitmon are the vets that usually care for my 3 dogs, cat and pony. I have also dealt with Dr. Edquist, and Dr. Pruett. And I have known Amber & Lamar Crossland for many years. When I call to make an appointment, the staff are nice and helpful. When I arrive, they greet me by name. For anyone who reads the previous review, please know that it's entirely possible that ""Austinmom5"" was having a bad day, or she's an unpleasent person herself. That's all for me. Have a great day. Read Less