Desert East Animal Hospital

Went to another Vet and got the run around that cost me over 500$. First visit here and under 100 and everything was done and found out the other Vet miss diagnosed my little baby. It was a simple fix. The caring enviroment and the Vet's and staff were a blessing! They actually care and you can feel it ! Read Less

Geno really loved this place. The way they treated him was amazing and I couldn't have been more pleased. This is the first vet where he allowed the Dr to handle him without me. They went to the back and I stayed out. He came back and wasn't scared at all. My Geno has found a new vet. Read Less

I have entrusted my pets to Desert East for about 15 years. Dr Klein is the best vet, caring not only for my fur babies, but for me too. When we had to let one of my babies go, she was right there and we just cried together. I trust her and the staff implicitly and would recommend this office to anyone and everyone. They care so much and have all the confidence in her judgement. Read Less

I am fairly new client with four dogs and was on the hunt for a new Vet closer to my home and more importantly with less wait time in the lobby. The less I have to wait, shows that this clinic is well organized and always plans for the unexpected to happen. Dr. Klein and Dr. Hopp are a very dedicated team to their customers and their community. The staff are very attentive, friendly and explain things well. You never catch them on their phone texting like other clinics. Parking is a bit snug at times, but I usually park across the street and walk my pooch across. Read Less

Every time I bring a pet here their first opinion is to kill them... it's well we could run tests but why run all of them when it's easier just to put them down... lazy vets who don't even ask enough questions before deciding your pet should be killed... hate this place... after putting 2 pets down and them suggesting it again when my cat just has an abscess now I wish I'd gotten another opinion on the other 2 Read Less

I had to put down our 8 year old ferret. He was older and had dropped weight, stopped eating and was suffering. The staff here was understanding and caring in such a difficult time. They allowed me to be in the room and hold him as he passed. They allowed me to take him home so we could bury him and say our goodbyes. It really got to my heart when I got a sympathy card in the mail a short while after. I hope you don't need them but if you do great place to go. Read Less

The Dr.s and Staff at Desert East Animal Hospital are the BEST when it comes to caring for your Pets. They are very profession, Knowledgeable and always show sincere concern and efficient care of your pets. They make all their patients feel like family. Absolutely wouldn't take my pets anywhere else. Love, Love, Love them. Thank you all for your great careRead Less

Very happy with the amazing customer service and overall professionalism of this location and the employees. These folks went way out of their way to see my dog and spend time with us diagnosing and treating my fur baby. Very knowledgeable employees and amazing service every time. They treat you like family, and will work with you to provide a few options for treatment and the best price. Highly recommend!! Read Less

Desert East Animal Hospital Doctors and Staff are wonderful people to have your pet treated at. My Pet family has been with Desert East for over 15 years. The Doctors always pay special and full attention to our pet's needs, the staff have always worked with us as needed. Recently when one of our dear dogs had to be put down, the Doctor gave us the time we needed with her before saying good bye, also they send us a beautiful plant and card to accompany during our time of grief. My family highly recommends this Animal Hospital to everyone for their pets needs. Read Less

LOVE LOVE LOVE THIS PLACE!!! This is the only place I will trust my fur babies for any medical treatment. Staff is so friendly and helpful. They go above and beyond to help and make you feel at ease. Very caring and loving Vets. Read Less

The doctors and staff at Desert East Animal Hospital are by far the best! They always treat my baby, Lizzie, like she is one of their own. Very caring, understanding, and above all, top notch in the veterinarian field. I would not hesitate recommending them to anyone. Read Less

This was the best vet I have ever been to. The staff is extremely friendly, the waiting area and exam rooms are very clean. The waiting room was kind of small. We had the pleasure of sharing the room with two very rambunctious bull dogs who scared my son. The actual doctor was great. He explained everything, asked a lot of questions, and answered all of mine. When test results came back he explained them and gave me options on what to do next. I would highly recommend this place. Read Less

My fur baby Missy was showered with so much affection and given lots of treats. She loved it all! Dr. Klein and the veterinary assistant and office staff were simply awesome. They always do such a great job of caring for my mutts. I especially like that they always make us feel very welcome and know our names by heart. I highly recommend this veterinary clinic. Read Less

I cannot say great enough things about Dr. Klein. Every time we go in, she always asks about my crew as a whole, regardless of who I'm bringing in. We originally started going to Desert East because of one of my ferrets. The vet I was originally taking them to wouldnt listen to anything I said and basically demanded that I spend several hundred dollars on what I knew to be a useless test and then expected me to pay hundreds more for medication. One visit from Dr. Klein and my boy was on the medication he needed to be on. Since then, she's basically saved a couple of my pups' lives - both senior dogs. One had a neck fracture from being stepped on by a bigger dog. The ER vet said he wouldnt last the night when we took him home, that was 3 years ago. Under Dr. Klein's loving care, he not only survived... he regained full mobility. The other had picked up a blood virus from ticks some time before we adopted her that had laid dormant in her system, we caught it right before she had any symptoms.She takes phenomenal care of my fur kids and I cant love her enough for it. She goes above and beyond to make sure that not only are my fur kids okay, but that I'm okay with whats going on. She *listens* to what I have to say because - as she's told me before - I know my pets best. I know when something isnt right. I know that if I ever need anything, Dr. Klein and her staff will be there for my kiddos. Read Less

I could go on and on about Desert East Animal Hospital but I'll try to sum it up in a few sentences. My family and I absolutely LOVE the staff and Veterinarians but we hold a very special place in our hearts for Dr. Klein. She has been our veterinarian for 14 years and we trust her completely. We have been through a lot in 14 years with Dr. Klein and her staff. From checkups for new members of the family to saying goodbye to our beloved fur babies. Her commitment to the health of our kids is outstanding. She is so kind, understanding and does a great job of explaining what is going on with our babies. There are so many praises I could give but the main thing you should know is that if you want outstanding Veterinary care then you go to Desert East Animal Hospital. Read Less

I cannot recommend Desert East Animal Hospital enough. Seriously, after the horror show I encountered over at the Far East Animal Care Center, I wasn't sure a place of this caliber existed in El Paso. But I am so happy that I found this wonderful Vet!A few things to know:1) It's a walk-in based clinic, so I would recommend planning a little extra time when you go, and not having any hard deadlines directly after your planned time slot, just in case.2) Their parking lot can be a little dicey in the rain, mainly with water flow and the angle of the driveway. I have an SUV so I had no issue, but it's just another thing to keep in mind if you drive something that's not great in the rain. When I was pulling out, there was someone in a Challenger (notoriously awful in rain) pulling in and they definitely skidded a bit. Other than that, I really only have great things to say. I interacted with two separate vets, both of whom were extremely kind, professional, and knowledgeable. All the staff I interacted with were just over the moon about my cat, saying how cute she was, how beautiful, etc. They put my cat so at ease she wasn't nervous at all--in fact, she wouldn't stop begging the first vet for treats! Little piggy!When I had been waiting in the lobby area, I saw a few people get called in before me, and noticed that the vet techs were all extremely caring and kind to each of the animals that they took in to the exam rooms-- from the tiniest kitten I had ever seen, to a very hefty pitbull-looking dog. The appointment fee is also very reasonable-- $46 for a standard office visit. After what I saw when I brought my kitty here, I would recommend this vet without hesitation to anyone searching for reliable, thoughtful, thorough veterinary care for their fur baby! Read Less

We took our ferrets and dogs to Dr. Klein for years before moving out of the city. She is by far the most knowledgeable ferret vet in town! She is so caring and has a lot of experience. When my dogs got nervous, she talked sweetly to them so they felt more comfortable. Every visit, she looked at eyes, teeth, ears, listened to the lungs and heart and felt for abnormalities in my ferrets abdomens. I went to other places that just asked how the animals were doing and if I said "fine," they didn't do any of these things. She takes the time to talk with you and make sure she addresses all your concerns about your animals. My ferret got really sick and I felt so much better knowing that I had Dr. Klein to figure out what was wrong. She doesn't charge for unnecessary procedures. She will teach you how to do things like trimming nails if you ask her. I can't say enough good things about Dr. Klein. I would recommend her for any animal, especially exotic pets! I've gone to Far East Animal Hospital, Adobe, Montana Animal Clinic, and a location in the northeast, and Desert East is by far the BEST! Read Less

I'm picky when it comes to vets. I love my fur babies like my own children. The vets here are wonderful. They treat my dogs with care and explain everything in a way I can understand. Great service and very affordable. Read Less

A little pricy, but I've been taking my dogs here for years. Despite the up front payment method, I have nothing to complain about. The vets are great, the staff is great, the place is overall great. I recommend this vets if you have serious concern with your pets. Read Less

I've been going to Desert East for many years and The staff and Vets are so awesome and very friendly! They always answer all my questions and address all my concerns. If a procedure has to be done they quote you first and never try to pressure you into a decision. Read Less

I literally want to give them not one star. Took my pup in today because he was in so much pain( his yelps were too loud to handle) We didn't know what was happening to him. We took him to the animal hospital where they turned us away (with my pup in our hands crying). And told us that all the vets were out for lunch. You're an animal hospital and not one person was available? No offer to help, said there was nothing they could do, not even concerned for the hurt animal in my arms. Ridiculous Read Less

Today me and my husband had to put our baby puppy to sleep because of distemper. We had to think of all our options before we made this hard decision. We wanted to be somewhere that the staff were compassionate and he wasn't just another dog. The desert east animal hospital really were genuinely compassionate and sincere about how hard it was to do this for our animal. They were warm and kind and made sure we had all the time we needed with him. Dr Klein was sympathetic and genuinely seemed to care about us and our precious baby. They were able to make this day a little bit easier on us. If you are concidering going somewhere else I highly suggest looking into this facility for your animal. Read Less

Been going here since the late 80's early 90's..... My little girl(boxer) went in with one problem passed away from being over medicated. I've had four dogs pass away under their care. They love run every test under the sun, but don't have a clue how to treat sick dogs in my experience. Should be a preventative clinic not a hospital. Read Less

Desert East literally saved my puppy's life!I'd taken Mika to another vet when she kept throwing up and had this nasty smelling diarrhea (tmi?), and vet missed it.  The other vet kept her overnight with an IV, but when I got her back she was still barely animated. At a friend's recommendation I brought her to desert east at 745am. There were two other dogs waiting when we got there, and another 4 came in during our 20 minutes wait. The vet quickly diagnosed her with parvo and was super comforting when I broke down in tear.  She gave me a box of tissues (I think I used them all - sorry!), and gave me a few minutes alone with Mika before checking her in for 3 nights.  I was sure she was going to die. I got a phone call from the vet that night with a status update, and another the next morning.  Even when they were closed over the weekend a vet called me back to let me know how Mika was progressing.  When I went back on the fourth day Mika was so excited she literally almost fell out of my arms!   And the bill was only like $450 for 3 nights, IVs, meds, and all of the vets attention.  The vet tech was also super friendly and clearly loved the dogs he took care of. These people really seemed to care about your pets and did everything they could - and brought Mika back to life!! Read Less

I've been taking my dogs here for years, both passed pups and new additions. Despite the up front payment method, I have nothing to complain about. The vets are great, the staff is great, the place is overall great. I especially recommend these guys if you have serious concern with your pets. Many other clinics including PetsMart never actually helped my dog with his seizures. These guys did, and now my boy is happier than ever!!Read Less

We took our dog to a few other vets because she was sick and she was misdiagnosed every time, causing prolonged pain to my dog and added expenses  ($2600)  We took her to this Vet and immediately she was diagnosed with puppy strangles and medicated properly and is now 100% better. We then decided to only use these vets for our dogs and they have been nothing short of amazing and professional. They have great prices and give amazing advice. The staff is friendly and I have at different times interacted with all three vets and they are equally knowledgeable and sweet. Read Less

Our cat was pretty sick when I walked into their clinic with no appointment, and could not have gotten better service anywhere else! They were knowledgable, kind, and compassionate with my cat's illness. My cat was there for almost a week, and they let me come visit him, which was amazing! We will forever go back to Desert East Animal Hospital as long as we live in El Paso! Read Less

Visited the Hospital for the first time yesterday. I have been to several hospitals in the area and the service can't compare. There is usually a moody receptionist or a can't care less technician followed by an invisible doctor barking instructions from behind the doors. That was definitively not the case here. I am truly impressed. The staff and the doctor were both amazing. Doctor was kind and not condescending, like others I've interacted with. Definitively worth more than one visit! Read Less

I have been taking my dogs and cats there for years. Friendly staff and wonderful, compassionate veterinarians. You can tell they truly care about their clients and take the time to listen to all your concerns. I have been to many vets in EP and very few can compare to the quality care you will recieve at Desert East. Read Less

We have been going there for 3 years now and I do love the staff. Unfortunately I don't know about it now because when I called up there today I got hung up on when I asked a question and the receptionist acted like my question was too much to hand and she was being very rude. I've never had a problem before here and I found this disappointing. Read Less

Desert East Animal Hospital is AWESOME!! I have been taking my ferrets to Dr. Klein for over 13 years now and I simply would not think of going anywhere else! She is very knowledgeable, truthful, and compassionate. I have also seen the wonderful level of care that Dr. Hopp and Dr. Nenni provide to other pets. Dr. Klein is the ferret (exotics) specialist but all the vets and staff here are GREAT! My husband and I would like to move out of town but I simply do not feel comfortable moving where I do not know that I have someone that I can trust to care for my ferrets. Read Less

We are a full service small animal hospital, locally and family owned and operated. Dr. Klein and Dr. Hopp are the new owners who purchased the hospital on May 15, 2010! Its our many years of combined veterinary knowledge and caring bedside manner we give to our clients and their pets that sets us apart from other hospitals! Please visit us on the web at www.deserteastanimalhospital.com!! Please note that some of the other reviews are not a reflection of OUR practice philosophies!! Read Less

As an owner of three rodents i had a terrible time finding a vet that was experienced in treating rodents. i decided to take a chance with this clinic and i do not regret it. i only had to wait 5 minutes before i was seen! awesome. i love that nobody mentioned anything about cost or payments until AFTER the visit. They put my animals before the money which is amazing. Dr. Klein was very nice to my rodents and handled them like kittens. i would say that was the best vet experience i had ever had in my life and i will definitely go back. Read Less

Qualified Veterinarian: Very tentative, caring and knowledgable. I've seen them treat birds, dogs, cats, ferrots, rodents and rabbits. My 4 pets ( & others who has passed away) have been clients of Desert East for over 10 years. The facility is extremly clean. My pets have used the kennel facilities at Desert East and are always well taken care of. NOTE: Be sure to call in ahead of time to choose the kennel of your choice. I personally like the larger kennel so that my pets can board together. Be sure to call ahead of time if you are requesting a specific doctor (they do have a doctor who specialized in birds). They also stock Science Diet Supplies, collars and leashes ( a complimentory leash is provided if you forget yours- But it is not fancy). They do surgery on certain days so be sure to call ahead of time to schedule. FYI: They will take in injured birds; they will contact El Paso's wildlife bird sanctuary for pick-up. Also, be sure to take a favorite picture of your pet so they can post it on the bulletin board. Read Less

Everything was GREAT; the doctor was kind and listened to every concern I had, his assistant and the front desk receptionist were also fabulous...KUDOS for them. THE NIGHTMARE BEGAN WHEN THE NAIL TECHNICIAN CAME IN AND BUTCHERED MY POOR DEFENSELESS DOG :(. SHE CUT HIM SEVERAL TIMES & DIDN'T EVEN APOLOGIZE!! THIS IS HER JOB….SHE SHOULD KNOW NOT TO INJURE ANIMALS. I NOTICED WHEN I GOT TO THE TRUCK & THERE WAS BLOOD EVERYWHERE (PAWS WERE BLEEDING). I TOOK HER BACK FOR THEM TO HEAL HER BUT DID NOT EVEN GET AN “I’M SORRY”. PLEASE PLEASE DON'T TAKE YOUR PET TO GET THEIR NAILS CUT THERE. MY POOR DOG DIDN'T MOVE (MY DOG WAS WELL BEHAVIED) THERE WAS NO EXCUSE FOR CUTTING HIM & TORCHERING MY BABY. THE NAIL TECH IS HORRIBLE, INSENSITIVE AND COMPLETELY ABUSIVE!!! IF YOU CARE FOR YOUR ANIMAL, DO NOT TAKE THEM THERE!!! Read Less