Northeast Veterinary Clinic

They got me in right away. We’re very nice and professional, they made us feel like family!! Tho it’s hard if your having to pay for services up front they will help you get alone or anything you need to get your pet cared for! There facilities are clean and smelling fresh, the interior is a fabulous style! Great place and great dog community! I personally recommend it. Read Less

I've only been to 3 vet clinics in my life time and this place was awesome the decor they had was adorable, the team was extraordinary and made everything simple. Unfortunately our pupo went to doggie heaven but the helped up from getting care credit to giving us the time to spend with our old boy and to even letting me carry him one last time after he left this Earth, the doctor was great. Even after we received a card from the vet sending their condolences definitely our go to get for the furbabies we still have with us. Thank you for all your help through that stressful time. Read Less

Very personable and caring staff. Was able to walk in at 6 PM and get my dog seen after a bad experience with another clinic. Dr. Crider was very thorough and took the time to explain everything that was being done. This will be where I get the care for all my pets from now on. Wish I would have gone here first! Read Less

Weekends are discounted vaccines so the wait is a bit longer. Ive been taking all my pets there for over 20 years. The doctors and staff have changed over the years but they have all been very good with my babies and that is VERY important to me! Read Less

For 20 years I've been going there with my pets. The doctors and staff are compassionate and attentive to my pets and to myself. Their rates are much better than other clinics I've had to try because of local, etc.. Read Less

They were real busy but did not send us to some one else like others did my dogs are my baby's when they are hurt it is real. Scary and they make you and your baby both feel more safe and that they care.They were reasonable in price and cared for us they could have told us to come back another day but they stayed and cared for our puppy after they had closed and did surgery on her. So she was taken in and out right away and fixed up good others had said they only do miner things find some one else but they did not do that They get and a in my book ! Pam Read Less

Don't be fooled by this place, they have no idea what they're doing. Once upon a time they were a good clinic not anymore, they gave my dog medication to help with a cough due to congestive heart failure. The side effect of the medication is that it causes cough,What the hell?! I've taken two dogs there that I had to eventually put down because they're treatment didn't work, it was a complete waste of money and time. Look somewhere else or go to emergency instead, they'll evenutally take a chunk of money out of you and send you to the ER anyway. Read Less

First visit to a veterinary clinic in El Paso. I was not impressed with this clinic. The building is not designed very well, with a super small front desk, and pharmacy/checkout area. It was narrow and pet owners were weaving through the narrow openings. The pharmacist and checkout staff were friendly, but I was not greeted by the front desk staff. I had my old vaccination records from the previous vet clinic, and the front desk clerk put wrong information in, plus did not scan in the documents. The vet examined my pet, gave me a care plan and several meds. The vet's office was going to charge me $30 to dress my dog's paw wound. I was also given an antibiotic plus anti-inflammatory pills for my pet. I did not trust that this vet had the best interest in mind for my pet. I sort of got the feeling that it was all about the extra additions for more money. I have three pets total and have always enjoyed the veterinarians and clinics. The front desk staff make a huge impression. However, this clinic was not my favorite. Read Less

There was a good amount of folks waiting, about 5 to 7, so i asked the lady at the front desk how long the wait would be.  She said from 45mins to an hour and a half.  Ok fine, understandable. And since they are currently under remodeling or what not, their services are being done with bungalows with the waiting area outdoors.  So they allowed us the courtesy of waitinf in our cars and they will come out to find us when time.  So we took our babies to the car and started the long haul wait.  Probably 10 mins later, they come around already to have them seen. That was a pleasant surprise.The staff are friendly especially the veterinarian himself.  We have dealt with an assortment of vets at this point since we've been moving around for the 5 years we've had them.  He was very patient and thorough with his assessments and asked all the right questions while allowing us our input without interruption.  He also explained the options we had for treatments and the cost expectations and why they were necessary.  So they brought us the summary which we signed off on for oral and injection meds and told us we were good to sign out. What we didnt realize though was that they were gonna give the injections in a different room than the exam room we were in.  So they took each cat one by one to a different room while we waited in the sign out room.  Took about a total of 20mins.  Then when they were both done with the injections, we kept having to wait for another 20 mins for our charts to be finalized apparently before we can finally pay.  And of course the server decides to crash on us to pay the debit transaction. Perfect.  I feel like that whole process took longer than it needed to towards the end and we had no idea why.  Just that they still had our charts even though we already signed off on the summary.  The injections could have been given right then and there in the exam room and saved more time and possibly any further issues with their charts and avoiding a longer wait on that. Read Less

I used to think this place was great.  Lately, things have changed.  I certainly like Dr. Giles, but the rest of the staff is sub par.  You can't even get anyone to answer the phone.  For the last 2 days, it's gone straight to voicemail.  Time to find a different vet. Read Less

They have a very very rude receptionist I wanna say. The one with glasses and black nails as of right now. I hate when i ask question and look you in the eye I expect the same thing and not get it. I asked something and she looks away answering me with as if she is annoyed attitude. This isn't the first time I've been going for a while. You all need to get rid of her. This stuck up girl she think she is. Then you'll have a better work place. Read Less

I agree the wait can be long at times, but the staff is very upfront about it. When possible make an appointment, this lessens the wait time. I take all 4 of my pups here and am willing to make that drive from Tornillo (far east El Paso county) because of the excellent care given to my babies. I greatly appreciate Dr. Vrahnos for the attention she has given to helping alleviate the anxiety issues one of my pups. Read Less

I've lived in the northeast all my life and we've have been taking all our pets here since I was a child. The past two years I've been disappointed. They do have a big turn around with the vets. They have messed up with my paper work and told me my dog needed her blood work to get a refil on her thyroid medication. I went and sat for an hour till they came and told me, oh no it's not till next month that she needs the blood work. I went yesterday I was the last one through the door first thing at 8am but I was the first one serviced. The people that were first only needed shots and were very upset because they waited a long time. My dog had a seizure while we were there. They did handle her with care. They kept asking me about it and I was kinda taken back because the path I've taken with her medication is because she started having seizures when she was one. I kept telling them that I'd been through these discussions with them and this is why she's on her current meds. I was upset they didn't know her history. Honestly if I can find another vet in the area I will end up changing.Read Less

This morning in my neighborhood a dog was hit by a car. (Both of my dogs have been seen previously at this "clinic" and i was satisfied with the care they recieved.)When i saw this poor dog this was they first place i thought to take him, and was much closer than the humane society. Apon ariving i told them what happened and they told me i would have to pay $60 and wait to be seen. This poor dogs skull was exposed and one of its back legs broken! In my opinion this is beyond inhumane and cruel! How can you put a dollar sign on a life that desperately needs to be saved? For this reason and this reason alone i will never go near this place again! To the person who made this policy, i sincerely hope that if you are ever in serious need of help someone shows you more kindness and humility no matter the cost. Read Less

Service has suffered since they moved to Rojas street. Looong wait times even though the waiting room is empty. The staff pretends not to see you and avoid eye contact, which is kind of funny. They seem really eager to reschedule too. Used to be such a good place, it's unfortunate. Read Less

If you love your pet at all...DO NOT GO ANYWHERE NEAR THIS PLACE!!!!!!!!! They treated me like crap. And let my dog suffocate and die in their front office because I had to wait for a family member to come and help me pay the $800 they wanted before they helped me or my dog Charlie. I'm filing a law suit.. and by writing this comment, I'm just looking out for all the other pets out there and their owners that love them. Read Less

I've gone to this vet for a long time and I just realized that all they are about is the business, not the pets. I called and made a follow up appointment and took the morning off only to realize that he Northeast location is closed for construction and I'm guessing that my appointment is on the east side. My pet has had an issue for a year that she's been seen for repeatedly without resolution. When I call I'm placed in a "brief hold" that is at least 5 minutes. I think it's time for a second opinion. Read Less

Do not take your animals to this vet clinic! I have never seen such a blatant disregard for an animal's welfare as I did today (1/9/17). My friend brought her dog (a small Jack Russel terrier) in who had been viciously attacked by another dog. He had multiple open wounds, a severe hematoma on his face that was the size of a small orange, and could barely walk. The front office staff was more concerned with getting her telephone number and address then with her dog bleeding out on the floor in the waiting room, which was filled with other animals and their owners. When they took him back they immediately requested a large down payment before the vet would even take a look at him. When she informed the office staff she couldn't pay the down payment they told her they would not help her or her dog. The vet on staff that day, Michelle Vrahnos, was on a phone call and could not even come out to talk to the owner or exam/even look at the dog. The vet tech proceeded to tell my friend that unfortunately her dog's wounds were so severe that she should put him down. My friend explained to the tech that she could not afford the fees at that time but was willing to do anything or make any payment arrangements she could to help her pet. The tech reminded her that this is a private practice and a business and that they can't afford to help all animals. She also explained that she could bring him home and just wait for him to die from shock or his wounds. Fortunately a good samaritan offered to help pay for her dogs euthanasia, however the ordeal that my friend experienced and the pain and suffering her poor dog went through before receiving any relief from his extensive wounds is abhorrent. The vet was only seen at the very end when she injected the dog with an overdose of sedative, which in all honesty probably costs less that 15 bucks, and offered a very insincere "sorry for your loss". I am in shock by the lack of compassion this vet practice showed this poor dog. All veterinarians take an oath and clearly the vets that work at the Northeast Veterinary Clinic need to be reminded at what they solemnly swore: Being admitted to the profession of veterinary medicine, I solemnly swear to use my scientific knowledge and skills for the benefit of society through the protection of animal health and welfare, THE PREVENTION AND RELIEF OF ANIMAL SUFFERING, the conservation of animal resources, the promotion of public health, and the advancement of medical knowledge.I will practice my profession conscientiously, with dignity, and in keeping with the principles of veterinary medical ethics.I accept as a lifelong obligation the continual improvement of my professional knowledge and competence. Read Less

The Dr was great but the person behind the counter was kind of rude. The next time you want to talk shit about the place you work at dont talk in front of a customer and just be happy you have a job.. I will still go there because they know how to treat my pets (Family) very well Read Less

Last time I go there....on Tuesday I went to pick up medication for my boxer and I asked the front desk what my other dog which is a poodle needed to complete his shots, I was told he needed his last parvo so I told her I'll bring him Saturday when I noticed they closed at noon. I was never told they were going to stop accepting walk in before noon. I walked in 30 minutes before closing right away I was told no more walk in because were closing, thats when i told her your pamphlet states 12 noon not 1130, and if your closing why is your front door still unlock when you said it was close and still people sitting waiting to be seen. I was so upset and in denial all the bad reviews I have read from this clinic, but now that it happened to me for their dishonest and disloyal they give to their customers I tell you right now I rather go to a humble with loyalty and honesty veterinary.... Read Less

If I could give zero stars I would. DO NOT bother to take your sweet babies there if they are a large "agressive" looking breed they won't assist you. NEVER in my life have I seen a Veterinary office treat me or my pet so poorly my dog is a mixed Pitt Bull and I went there for the first time because he was having tummy issues. My dog barks I'm sorry I can't control that he's a DOG . I was then asked to wait outside due to his bark. He was nervous and was jumping so they put a muzzle on him no big deal I understand that. Never once did my pet exhibit any signs of aggressive growling toward anyone or act as if he would bite anyone. This "Vet" comes in and has taken a oath to help pets refuses to look at my dog at all because they are in a nutshell afraid of him. She then proceeds to get offended when I tell her no other vet office has turned him away with a muzzle in the past . Had I known prior to wasting my time there that I have had other friends that have the same large breed or another large breed take their dog to her office and be treated the same I would NEVER have gone. It's very disgusting and dissapointing how one can refuse to assist a sick pet.Read Less

A great clinic! Well priced for their services. We have our regular vet there, but we also recently had reason to opt for emergency services with them, and we were just as thrilled with that outcome. Everyone there is super friendly, and it's obvious they are there because of how much they care for animals. I will always recommend NVC to anyone who asks. Read Less

I literally had the BEST experience imaginable here. My cat, dumb as she is, ate caps that go on door stoppers. So naturally they would need to be removed. I was completely distraught, especially at the cost. It still was expensive but would like to say that in light of my financial difficulties, they worked with me and even saved me around 500 by not even including some things on the bill. Amazing people and superb bedside manner! They were very caring to me and my cat. I have been recommending them to everyone I know and will never take my pets anywhere else. Special shout out to Monica! She is a shining star on your clinic! So glad she was there for me that day, and literally treated me as if I were her own family member. Thank you so much! Read Less

Took my pup Blaise in yesterday as he hurt his hind leg. Staff greeted me as I walked in and were very aware of my appointment. Knowing that this is a clinic, I knew I would have a wait on my hands. After 30min or so, was taken into a room for pup to be evaluated. Vet then came in 10 min later and went over everything thoroughly and what to look for. Entire staff very friendly and helpful. Drugs were administered and instructions were reviewed thoroughly. Have been taking my pups here for over a decade and trust no other place. Was out by 510p and on a very merry way. Excellent service. Thank you Dr Lara for all the detailed info.... Read Less

Horrible experience with that clinic! My dog got into a dog fight and needed urgently emergency care. At this time I wasn't at home so the sitter took him straight to NE vets. I came maybe 45 minutes after and they would not let me see my dog. I had to pay $300 and even after I paid my first deposit , I could not see my dog. Around one and a half hours later, I was told they need to do x rays, but I have to pay again ( what I did ). I still was not able to comfort my dog. It took around another hour when I was finally able to see him and hold him. X Rays were still not done. I had to wait at least another hour until I finally got some results, was able to see my dog and had to make a heartbreaking decision to let him go. While I was with him in a separate room to say Goodbye, I had to listen to giggles and laughter coming from behind the door. It was a terrible emotional experience for me. I was missing some emphasis and dignity for somebody who did not wanted to see this happening to ther beloved 4 legged friend.It seems to me , the treatment of an injured animal is ALL about money. The clinic is maybe a go to for low cost shots, some minor injuries, but otherwise, I would not recommend it. Sorry to say it like this!Read Less

Have to say I'm very disappointed. I've been taking my animals here over 15 years. Took my dog for a vaccination and sat there 2 hours before I got up and left. Watched a lady set her dog crate on the counter and it fell. All six girls behind the counter just stared, not one went around to help her or to see if the dog was ok. The staff is very out of touch with their customers. They just sit behind the counter singing and joking. If they are assistants they should train them to give vaccines. While there I watched 6 people get up and leave until I did the same thing. What happened to this vet, it used to be so good. Read Less

I don't have words to say how bad is the service, my little puppy die this last sunday because the personal in this clinic didn't pay attention enough. The parvo test was negative and they kept saying that he had it, my dog die 10 minutes later after i left and they still did the charge. Money is not what matters but the life of an animal is everthing, Romo was not just a dog he was my baby. Read Less

In the last couple of weeks, my beloved dog's health hit a serious decline. The staff was very informative of all options available, respectful of the emotional toll we were enduring, and offered superb customer service. I was very appreciative of the services they provided to come to my residence to end my sweet doggy's suffering. He hates going into the vet's office because, well, shots and all that... So for them to come to our house where I can hold him in the comfort of his home and I can also grieve without having to drive back home alone, I'm just truly grateful. They were very considerate and allowed me some extra time to say good bye before taking him to have him cremated. I can't thank you all enough for allowing us to give him a dignified passing over the rainbow bridge. Read Less

This place is just money hungry. They don't care for your pets. Since this place was taken over by new unethical owners: this place has gone down hill. Do not take your pet here! Look elsewhere; specially for real care and keeping your loved one alive. Read Less

Been my family's vet for over 20 years. Amazing vets! Friendly staff! Always put the care of the pet above anything else! I know of vets who just care about the money but not these guys!! highly recommend Read Less

Took my dog for rabies shot. 2and a half hours in waiting area. When they finally called me it took them another hour to actually go talk to us. I lost my cool and ended up leaving. Ridiculous wait time. Plus they have about 10 techs all chit chatting about whatever and it takes them hours to give a rabies shot. It's ridiculous never going back. Read Less

Staff and assistants were great. However, the doctor was not very clear on what the cost of an exam was ($54) I thought that she was doing a regular check up (heart beat, ears, mouth) before giving the rabies shot, but she added the exam and a lot of things to the quote. It was going to be more than $100 and I was just going to take my dog for the rabies vaccine. I left with the feeling that they are trying to charge you as much as they can. I remembered why I don't take my dogs to the vet as often as I would like :( Read Less

Brought my dog here when he started developing a tumor. The vets were very helpful with excision and diagnosis. When it turned out to be a very aggressive cancer, they told us our options for how to proceed. They were efficient and always patient and kind. When he was experiencing pain, they refilled his prescription for pain meds, without making us schedule an appointment. We just had to put him to sleep here and the staff were all so sweet and understanding. We were not pressured to make the decision and we were given plenty of time to make the decision and were allowed to stay with him as long as we wanted. I'm thankful that they were there to help us with the end of our dog's life. Their kindness helped make an impossible day a little easier. Read Less

The personal at this facility are excellent and care for our four legged family members with the same patience and love as professionals of the human medical services. They are even patient with the humans that come with the animal. Read Less

Wonderful experience, my cat is a month away from 19, & his arthritis caused him to be immobile this particular morning, they did xrays, blood work, & 2 different meds all for $300. They were friendly & very helpful. I will go back. Read Less

One of the best clinics in El Paso. Great customer service and their prices are super reasonable! I left El Paso and have lived in GA and NC since then, I haven't found a vet clinic to date that I like as much as this one. Read Less

Definitely one of the best clinics in El Paso.  I've been to several and have never received the same care or attention to my pets anywhere else.  The staff is very kind, friendly, and knowledgeable.  It's also the only vet clinic in El Paso that is open on the weekends.  Highly recommended !! Read Less

If I could give 0 stars, I would!  Please DO NOT bring your animal to this clinic.  My cat was set to be hospitalized for 3 days.  The next day, she was doing much better and on the second day of being hospitalized she was dead.  I believe they are all about money.  We paid $750 for a three day stay and was not refunded anything.  The owner has no sympathy towards what goes on in her vet clinic.  She discounted everything I told her that happened even though she was not there. Read Less

Before my experience at the Northeast Vet Clinic today, I would probably have given them 3 stars. I have been bringing my dog here for just over a year, and have been unimpressed with the services, but felt like I could put up with the impersonal service until our next move in a year or so. Then I brought my dog in today for a Bordatella booster, arriving at 3:40pm for our 3:45pm appointment, and didn't leave until 5:10pm. Yes, I waited almost an hour and a half to be seen for 5 minutes, and I had an appointment. I was told, after I had been waiting for almost an hour, that I should expect to wait for up to 30 minutes due to the possibility of emergencies. I understand appointments running 5-10 minutes late, but my dog did not get seen for over an hour. This alone is enough to make me change vets, but what I saw while I was waiting makes me sick, and why I am writing this review:While waiting in the main waiting room, a vet came to give test results to a young couple with a puppy. Instead of taking them somewhere private, the vet flatly said, with no bedside manner, that this puppy needed an expensive blood transfusion and antibiotics or it would die. They could do the transfusion, or euthanize. She said it coldly, and more importantly, out in the open...not even giving this couple a quiet, private space to discuss the options. This was bad enough, but it gets worse. Unfortunately, the couple had to choose to euthanize, and it happened in one of the main exam rooms off the waiting room. When the couple finished saying their goodbyes and left, through no fault of theirs, the door to the exam room did not close, and the poor puppy could be seen laying lifeless on the exam table for a full minute or so until a tech came to remove the body. I will not be returning to a business that does not respect me or my time, and I must speak out against businesses that do not give more respect to life and death matters. Read Less

I use to like them, up until yesterday. My dog was acting completely different than normal so I called and asked a few questions and they said to bring her if she got worse. Well she got worse, so I take her and we show up at about 7:15 seeing as they close at 8. They told me they cant see her cause they dont take anyone after 7. Now it turned out just to be a reaction to something, but what if it was serious? They told me to go to the emergency hospital if i felt i should, but how do i know if its serious, thats why i came to the vets office. These people do not care about your dogs. I will never take her there again. Read Less

Do not being your furry family members here. The staff is inconsiderate and there is always turn over in staff. At 6:40pm our 9 month old puppy got sick and my husband called to ask some questions. They informed us we had to be there before 7pm, even though their advertisements all day 8pm close time. The time was the reason we chose this vet practice in the first place ,8am-8pm. We sped through the city and made it by 6:59. The doors were closed and they were not taking anymore walk-ins. One woman let us in to see if a vet would be willing, you know the people who are supposed to love our animals as much as us. Apparently the vets all said no and they sent us away with a still sick puppy. This veterinary practice and its staff do not care about you or your pets. They need to honor their hours and become respectable before I will even look at them again. Also, Samantha that works the front counter as a "receptionist " is consistently lacking knowledge and can never give you an answer. Read Less

I will start with the pros. Which I have only two. Vaccines are discounted on the weekends and if you make an appointment. We paid $19.50 for parvo vaccines. We had a puppy dying from parvo and instead of putting her to sleep, one vet from Mexico took her in to take care of her. Cons. They basically told us that she will take the dog or she will die. They gave us no other option. My other puppy has gotten all his vaccines there. They take forever to see patients. You can tell that they are more preoccupied with chitchatting than paying attention to their paying customers. The last vaccine we took him to get was this Sunday. We waited an hour to get in there and then when we finally got into the room. There was a vet and an assistant. They literally took his temp., gave him his shot and said that was it. They didn't even check him out. He had ring worm for awhile and I used a home remedy to fix it, there was still a big noticeable scab on his back leg and neither one even noticed. That showed me that they didn't care too much for my dog (who had been going there for six months). Also, the assistant looked very unprofessional with a dermal piercing on her cheek and was extremely rude to my spouse and I. When I asked if she could find out how our parvo ridden puppy that we gave to the Hispanic vet was, she pretending she didn't knew who we were talking about and then went and talked to the very vet I asked her about. They are very unorganized with their patient records. Every time I call to see if my dog is up for his shots, they can't find my name or my dogs name. They also overlapped a parvo shot without us realizing it. So he had one extra parvo shot. They gave us an estimate for getting my 20lb Boston terrier fixed and microchipped of over $300. My mother, who has a 80lb golden doodle paid less than 180 for surgery, medication and microchip. All in all. I think this place is ridiculous. Read Less

The staff here is constantly turning over.  No continuity.  The veterinarians here now seem relatively inexperienced and more interested in finishing their shift, sloshing through with minimal engagement, concern, and questionable professionalism.The hours are convenient, true.But this place is one of the most expensive veterinary clinics here in El Paso.There is no sense of customer service.  I waited over an hour and a half for a scheduled appointment for med refill.  They truly don't have a clue.And I have been a loyal customer for years. They need a manager that can turn this place into an entity that is more personable and professional. Read Less

We always take our dogs here, as they have great hours and THE BEST vet in town, Dr. Giles.  This doc knows his stuff, and he has a great rapport with dogs and people alike. Very patient and explains the procedures and process with detail.  I trust this clinic with my furbabies! Read Less