I don't usually write reviews, but this place, I wanted to thank them for saving my fur baby, Rock, I am so thankful that The Most High, blessed the Vets and the staff with the knowledge of healing and having a caring hearts. I thought I was going to lose him and they saved him with the treatment that they gave. My previous vet told me to put him down, but I brought him here, and it was the best decision. I pray that the great I AM continues to bless their work. Read Less

They took great care of my little buddy Cheech. I ended up paying $700 less than the initial quote which was really helpful in such a stressful and expensive situation. The staff let me visit him any time I wanted and I'm so thankful to have my best friend home Read Less

The level of compassion and understanding was unmatched. I am unbelievably grateful for the staff. Their bedside manner was incredible. Thank you to Dr. Henderson and the rest of the staff for all of your hard work. Read Less

Very good place. They are very caring with the animals. The call you after the visit for follow up information. Very clean. Do not have to wait long. Full service clinic. Since it is a 24 hr hospital it is a little more expensive than a clinic. The service is great. Read Less

This emergency pet hospital is the best!!! They saved my dog. If I had not taken Noah to them when I did, he would have never made it. He had to spend 3 days there and they always kept me updated on his progress and the treatment he was receiving. As I have already said they are wonderful and very caring. Read Less

The doctors were great in our emergency visit. Our Sasha (long haired Dachshund) was attacked by a bull terrier (very strong dog) and he tried to kill her as he went for the jugular and shook her violently to break her neck. I thought she was dead! MY husband and I examined her and we finally decided we needed to take her to the hospital in case she had internal injuries. The vet assistant listened to what happened and relayed that to the Vet. The Vet sent out 3 options of care we could choose from to include, Treat and release for us to provide watch over her, 1 night stay to observe her, and 2-day stay. We chose treat and release. The first concern was to determine if her neck and spine were damaged/broken. Praise God it was not broken by xray. They cleaned her wounds and bandaged her up and gave us all the medicines and instructions to care for her. I didn't notice that the antibiotics were in an envelope rather than the pill bottles they gave me for the 1st 4 days. I freaked out! I called them and they offered to look at the wounds to determine if they looked infected. I couldn't because a bandage was stuck and I didn't want to cause it to bleed again. They looked at her and removed the bandages and gave me a different wound care plan of hydro-therapy. They were so nice and kind and helpful. I appreciated the upfront  cost options! Read Less

It was around midnight on a Saturday when I found my Cat, Stitch, had passed away. As this was the first time I had ever lost an animal, I wasn't exactly sure what to do. Whoever answered the phone here could not have been more patient with me as I struggled to speak clearly. When I got there, she let me take all the time I needed with my sweet boy before I let him go to be cremated. As he was only six, I asked if she could provide insight as his death was premature; she gave him a thorough exam and even offered a quick x-ray. I don't even know her name, but her kindness at 3 AM saved me from the guilt in knowing there was nothing I could have done.Since then, I have gotten a card in the mail and a phone call to check up on me. Don't go anywhere else... These people are kind, professional, and clearly have a passion for what they do.And my personal message to the lady who helped me: If you ever read this, thank you for being so kind. I wish I had gotten your name, but thank you regardless. Read Less

I have come to Airport Freeway for many years. I have been very pleased with the treatment from Dr. Trudy Smith and Dr. Johnson. The tech Lee has also been very kind and helpful. They have been excellent, capable, intelligent, sensitive, kind and caring. That is why I gave 3 stars instead of zero. I brought my cat and her kitten in twice within the week to be looked at. Both times I was seen by Dr. Colette Levasseur. Dr. Levasseur provided medical advice and estimates. When asking if it was actually necessary given that my cat wasn't in distress, I could not get an answer. So it began that I must not be able afford her recommendations. It wasn't that at all. It was that I did not feel what she was recommending was necessary and I wanted to seek my regular vets opinion. This morning I come in this time for the kitten and again the same thing. When wanting to know if it would be worth while to proceed with a treatment, it became about money. I told her that I could afford the $1500 she recommended last week and I also could afford the $584 she recommended this morning. It was never about the money. It was if what she recommended would be successful and worthwhile to proceed with. I don't like being told I cannot afford something when I am skeptical about what Dr. Levasseur's recommends. I lack confidence in her medical advice due to her concern about money. She ought to be empathetic, honest and direct with her medical advice and the worry about the money if the client says they can't afford her estimates. Again this hospital has great doctors and techs and they have gone above and beyond for me in the past. The only issue is Dr. Levasseur and her concern over the financial gain. Read Less

Dr. B is the best vet ever. Has your personal Dr ever checked with you the next day to see how you were doing. Dr B checked with me the next morning to make sure my little dog was ok. And his staff was so nice. 10 would not be enough. Read Less

I was concerned about my sweet baby and decided not to wait for an appointment at a local vet. I was met under a minute at the front desk and the nurse took me to a room and immediately took my cat to the vet. Unfortunately for me the prognosis was not good. The Dr was a very sweet and caring lady ( please forgive me, i was upset and cant remember her name as I write this) and gave me options. We both knew she was very sick (VERY sick). And with a heavy heart we decided to end her suffering. The Dr and staff were very compassionate and did everything possible. I recommend highly. I will edit soon and put her name (Dr) in here. Hopefully this helps. Also, this is an emergency clinic so services are not free. I had confidence in the Dr and her treatment options. Read Less

Very disappointed! I definitely do not have an excessive income. I'm disabled, without benefits, and do well to work even part-time as a substitute. When my 12 yr old cat became severely ill, I was overcome with dispair and frantically sought help. I had saved him from death when a friend's daughter had threatened his life and he became family. The lady I spoke with was cold. She offered no hope, no resources or programs or other vets that could possibly help. A sad thing for a place dealing in emergencies. Read Less

Woke up on Christmas morning and my puppy was very sick. He'd vomited blood, was 10 degrees cooler than he was suppose to be and had zero energy. I rushed him here and couldn't be more pleased. They rushed him into a room and immediately put him back into a warming unit to get his temperature up and you could tell they were very caring. He stayed the entire day and they were able to pinpoint the problem. Cost wise, it's an animal hospital. Not your common veterinarian. So it was a little more up there, but had they not been there in my time of need I would have lost my puppy. They worked with me and gave me three different treatment options varying in price so that I could have options. This place is definitely on the top of my list in an emergency and I didn't meet a single person who'd had a bad experience in the lobby while waiting. Read Less

So my baby Oliver came in Thanksgiving day. I was happy to know they were open. I thought my poopoo Oliver maybe had worms but no. The nurse quickly checked him. But she couldn't find a pulse it was too weak. She took him back and the Dr returned due to he had a diaphragmatic hernia which he would need 2 expensive surgeries. With not be able to afford the cost. We had to put Oliver to sleep my baby was so uncomfortable and in shock. The nurses were so kind and patient with me and my niece who was there they gave us the chance to say our goodbyes. After that they bought him back so we could hold him one last time. They also reminded us they we can take as much time as we needed. I would always take my pet there if i decide to have another pet. They was very supportive.Read Less

We took our girl Stella there because of severe diarrhea and throwing up. My daughter had purchased this sweet girl from a Dallas "rescue" group however we received her with Parvo and Kennel Cough. They have been so sweet and patient with us and so loving to our little Stella. We continue to see them and hopefully Stella Girl will keep getting better. Watch who you adopt your dog from - do your research!! Read Less

Overall the experience was okay. The wait time was astronomical seeing as I did not see or hear another customer there the entire time. As far as treatment it was more let's just give your dog medicine and see if that works. I still dont understand giving a medicine for parasites without actually testing for it. But then again I am not the professional. However I will say the customer care afterward is great. They did send a report to my typical vet who called me the next day to make sure Lucy was okay. Awesome. Also the hospital did call a few days later to check on Lucy as well which I thought was great. One other suggestion is I highly recommend selling food that is gentle on dogs tummy. (My vet has this) A bland diet, is something I would guess most people have to go grocery shopping for and I would have easily just paid extra for the food right then and there. Seeing as I am already in a couple hundred dollars. Overall good I would go back in an emergency. Read Less

This review is based on my experience with them just over the phone. I would never bring my animal in just based on this experience. They were so rude and condescending. My animal was hurt and needed help and they felt all the information I needed was badgering me as a bad pet mother. Hello! I was calling to make and appointment to help care for my fur baby as I had just discovered his ailment!!! Their place is not to judge patient owners, but instead help the patients! This woman had me in tears and in a panic. Please work on bedside manner... Zero stars Read Less

I have nothing but wonderful things to say about this place. I have a 14 week old kitten that had an allergic reaction to his collar. From the minute I walked in the staff was very friendly and helpful. My kitten and I were immediately put into a room and I loved how the vet tech was looking him over while I was filling out the paper work. EVERYTHING was spelled out for me and there is even a sign in the room stating its an $85 fee (before midnight) just for the visit fee and them to look the animal over. Once the vet looked over my little guy she came in and explained, in detail, what was going on and went over what my options were. I loved the options she had for me and even broke down the cost of each option would be. I didn't want to have to fight him to give him his steroids so she was able to do an injection for me which lasts 5 days!! One happy momma  They make sure before they do anything you are completely aware of what your total will be and you are responsible for the bill before you leave. I highly recommend it here and hope to not have to come back (because it's an ER and that's never a good thing) but it is a great piece of mind knowing I have a place I trust if ever I should find myself in this position again. Read Less

Took my pup in this evening because he'd been sick for about 12 hours and not holding fluids. There was a wait because he wasn't considered critical, but all the staff (especially Amber) was super friendly. They presented several treatment plan options and were supportive of my decision. Read Less

This place is getting one star because it isn't possible to give it zero.Our dog currently has a blockage in her intestine, but we had no clue what the issue was when we took her to this emergency cash register last night.We were quickly ushered in by the lady who unlocked the door, and sent to see another lady to fill out paperwork and give them a license to secure payment. After this assistant chatted it up with us for a bit to find out what the issue was, she took our dog in back to check on her vitals - for five minutes - and returned. She disappeared in back withing one minute, all while not wanting to even be near our dog - a forty lb american bulldog/ boxer mix sweetheart.Once this assistant finally returned, twenty minutes later, all she did was give us three sheets of estimates on what they could do for our dog. One was for $600, one was for $1100, and one was for $2800. We were never even spoken to by the actual vet on duty, and all they seemed to care about was making that buck - not our pet.After all was said and done, we were finally allowed to speak to the vet just long enough to give her a piece of our minds - she cut us off after we told her their establishment was horrible, and she disappeared in back. She did however, let us know that we HAD spoken to her. She was the lady who originally unlocked the door to let us in before scurrying away to the back.Her assistant came right out to run our card for that $105 visit, though. They got their money. Read Less

Much like human siblings our girls will get into tiffs, but in the five years we've had them it was always play fighting and had never resulted in an injury before. The whole thing lasted for about 10 seconds and was over before I knew what happened. Bacon got Maple pretty good right under her eye, and after cleaning it we decided to take her in to get it checked out to be safe. It was a Saturday night and while we were glad they were open, we knew it would be expensive. We were led into an exam room and waited for about 45 minutes before the doctor came in. They took her in the back to shave some of her hair near the wound and to glue it closed. They said it wasn't bad enough for stitches unless we wanted to for cosmetic reasons since she will most likely be left with a scar. Being a rescue dog who was previously abused, she already has a big scar on her nose so cosmetics aren't important to us. As long as she is healthy and not in pain, we are happy. They told us people don't normally bring dogs in for bites that minimal, but in doing so we did the right thing because they will come in later when their dog's wound gets infected from not being well treated. We left with pain medication for swelling, antibiotics, and a gel to put on the area twice a day. We also had to keep her in a cone (of shame) so that she couldn't scratch or irritate it allowing for proper healing. We were only supposed to keep the cone on for 7 days, but left her in it closer to 14 because we had a trip coming up and wanted her to be fully recovered before being boarded. The night before the trip we let her sleep with the cone off and awoke to find she had completely scratched off the scab. We rushed her back here the next morning to make sure she was okay, and thankfully since she had finished her medications she was. They were extremely kind and charged us nothing when we came back that morning for a quick look. We ended up being able to leave her in the cone at her boarders, and they instructed us to tell them to continue to put the rest of her eye gel on the area once a day. They even called us a few days after our initial visit to see how she was doing. She's much better now and I'm happy to say never got an infection. Thank you so much for taking such great care of our beautiful girl and putting up with my crazy dog lady anxieties! Read Less

I have had my dog for almost 4 years. She is a tall skinny lean husky that weighs about 55lbs. Over the past few days she did start to feel skinnier but was still eating normally and playing normally. It is her time of the year to shed off her winter coat so I didn't think much of it. On Friday Morning my wife and I woke up to her throwing up and urinating on the floor. However about 9am she stopped and just rested the rest of the day. When I got home from work at about 6pm she didn't look great at all. I immediately loaded her up in my car and took her to the "vet". At first the Vet Tech was very polite and seemed concerned about my dog. After about a 15 minute wait the Vet came in and started to examine my dog. She spent all of 2 minutes in the room with us before telling us that they needed to run several tests to figure out what it was. I asked the vet what she might think it was and she responded "I'll have the write up an estimate for you and we can go from there". An "estimate" is not really what I asked for.... So I asked the Vet if we could do a CBC blood panel and do an IV because she is DE-hydrated. This is when the Vet started to stumble over her words because she did not realize that she was talking to someone that understood medical terminology. That is when the Vet started to accuse me of abusing my dog and not feeding her properly. She quickly left the room... The Vet Tech kept coming in and out over the next hour with a different estimate. At first they wanted to charge $2,500 to run every test possible and tell us that if they could figure out what it was they probably wouldn't be able to treat it so we would have to go to a specialist tomorrow or Monday. After my wife and I had a moment to talk we agreed that this was basically a care now for dogs and they would do anything they could to make a quick dollar and they don't actually care about taking care of someone and the animal. We ended up doing an IV and taking some antibiotics from them. (I regret buying the medication from them, I should of gotten a script and picked them up much cheaper some where else.) They advised to take her somewhere else the next day because she would probably not make it through the weekend. I am happy to say that my dog is up walking around, eating, drinking, and playing some. It was probably worms or a parasite that is working its way out of her system. I would give this place a zero star rating if that was an option. I work in the medical field so I understand the bottom line but also treating your clients/patients with respect is more important. Not telling them "well you don't have the money to take care of your pet so have you thought about surrendering her so someone else can take care of your animal properly." I will be calling the hospital later today and speaking with someone in charge because the Vet was highly unprofessional and the Vet Tech however nice was just pushing a sale and telling us our pet would die if we don't buy more from them. I would not advise anyone to got there ever.... it would be worth driving an extra 10 minutes to get help for your pet. Whoever is in charge should be ashamed of the type of care they provide. Read Less

Terrible experience, the vet was very rude and had no intention of looking into our file to get information from our dog about a previous visit (our dog has seizures and we had been once before and given all relevant information). She became condescending when we were skeptical about her recommendations and felt they were trying to belittle us into buying their overpriced products. We have seen 6 different vets regarding our dog's condition and she seemed to be the least helpful. When we arrived we were taken to a room immediately and the tech told us all the things they planned on doing. We then waited another 45 minutes (after our dog just had 7 seizures) to see the vet when there was only one other person there. The vet on our first visit was really good, getting a call back the next day from the vet to see how our dog was doing, but after the second experience, I wouldn't go back or recommend this place if you care for your pets.Read Less

They were very polite but that's the only good thing I can say. I came in the middle of the night and had no idea what was wrong with my dog. They got me into the exam room seconds after I entered and gave her a quick once over, asked some questions, recommended a parvo test, and said the vet would be in shortly. It was looking like I came to the right place, I was wrong. Turns out that door service is so quick for 2 reasons: 1. Once they have looked at your animal, they can charge the $85 fee. 2. If you fill out their paperwork that looks like basic info needed for the animal and your contact info, they sell your contact information. I started receiving pet magazines the next week. After they got there basic profit, service slowed way down. After he left I called my wife to see how far she wanted to take it. I explained the symptoms and none of them were consistent with parvo. He came in after that with quotes for parvo testing and wanted me to sign off on it, I declined. Still no vet. My wife suggested checking her air way because she was breathing heavy and drooling a lot. That is when I noticed the electrical burn on her tongue and cheek. I immediately opened the door to tell him what I had found. He came in, agreed it was an electrical burn, said the vet would be in shortly, and left. It took awhile but the vet finally came in. She was also very polite. She recommended pain killers, antibiotics, tests, and overnight observation maybe longer. Then she left. By this time I was sure we were being taken for a ride. After waiting awhile and poking my head out to try and get out of there, he came in with 3 big quotes from $400 to over $1000. I declined and said I just wanted to take her to my vet in the morning. He left and came back with two more quotes for meds. I agreed to the liquid pain killer and antibiotics. I hope I never need one again but I won't be going back to this emergency vet. Read Less

We took our cat there, his back leg was broken. They recommended we splint it, charged us $520 for the privilege and then sent us home. Fast forward 24 hours, the splint didn't stay on and after a consult at a different emergency vet we were told the only options are actually surgery or amputation. So $520 straight down the drain. Read Less

My dog had surgery here for Pyometra. 10 year old Chihuahua, was on Clavamox antibiotics from her vet on the 18th of Dec. We worked out she would have the surgery there and we would pay more because we felt good knowing she would be monitored closely. :(  WRONG. They used the existing antibiotics that we had from our vet, which in turn only last until Dec 28 night morning dose, should have had her on antibiotics for at least 7-10 days according to the owner. LOL. No matter what she did not have enough, which may caused her to still have toxins/infection remaining and not cleared of her system. Also, according to medical records I obtained, there seems to be some wrongfulissues of the monitoring of her after surgery.  Temp reading after being in the bair hugger (turned off at 12:40 pm with temp recorded at 99.6. ) She went from her temp taken at 4 am temp reading of 99.3,  Yet recorded in the notes they took her outside, no eliminations, offered food and water, but no interest.   then no record of any other temperature readings again, and was released to me at approx 9 am. Also, they were informed "Cricket" had a heart murmur and was on Medication,But I had stopped her medication a couple weeks ago, do to her not feeling well.There pre op, Cardiovascular: WNL, Tachycardia.  So this was ignored. More then anything, Yes, they got her temp back up to 99, but they do not know what temp her body was use to maintaining, because they never checked to see if it dropped after they got it back up. As well as the fact they should have given us the Antibiotics, enough to cover for the time allotted after such a surgery. Why such a gap, and why not monitor her better to be sure before Assuming. It is noted after 7 am she ate a little in the notes, but we have no idea how much, or anything. I understand complications can occur, but it is so important when we trust our babies inthe care of the provider, they follow through with what is right to ensure a good prognosis.My precious baby died in our arms on the way to the vets on Monday, January 4, 2016.  approx 10-11 days after surgery. I am sorry is not good enough. I have enough going on in my own life to follow up to see to it they handle things properly, I trusted them, and they did not do as they should have!  NEVER, will I go to them. I will climb through hoops to go with anyone else, hopefully one I find that I can trust. Read Less

It couldn't have been a better experience. And I have literally never seen a cleaner environment both in the lobby, the bathroom, and in the back. Just throughout the entire building. The level of care and concern was premium, both for me and for my baby. They explained everything exceedingly well. They left no detail uncovered. And they treated me with grace, intuition and forethought. I've never seen animals, including my 'tiger', accept the vet and technician so rapidly or so thoroughly. The animals were calm in the back. And Debbie and Janel were not trying to get by with doing a minimum for them. If there was an option in care that could be performed for the animals it was being done. There was absolutely no selfishness on thier part, or any trying to take advantage of a slow day. I was at ease. And I was treated like a whole person. No one rushed me, talked down to me, or got irritated with my questions. Quite the opposite. EXEMPLARY, that would be my word for them. If I had the money to send them flowers.... Read Less

Unfortunately, my little dog has a tendency to eat things he shouldn't, so there have been 3-4 times I've found myself here on evenings and weekends. The staff are always very understanding and professional.  When my dog was vomiting and pooping all over their floor they were calm and acted like that was a normal part of the job.  They are very thorough, and are good at explaining all the options for the treatment of your pet.  It's true that they aren't cheap, but they explain the charges before they get started.  You can ask questions, and decide what level of services you are comfortable with.  I think they try to air on the side of caution since a sick pet is an emotional time for an owner, and they want to offer everything they can to help.  No care is ever cheap, and you get what you pay for.  I feel good knowing my dog is being well taken care of by veterinary professionals.  The last time we were encouraged to have our dog stay over night due to all he ingested.  It may have been a bit unnecessary, but I was able to sleep well knowing that if anything happened during the night my dog would be taken care of.  Since this is my first dog, I felt the extra money was worth the piece of mind.  Perhaps if you've had lots of experience with dogs you might have taken your dog home and just kept your eye on him.  I hope that I don't have to use their services again, because a sick/injured pet is an awful thing, but if my dog needs emergency care they are the 1st place I would go.  I would definitely recommend. Read Less

Amazingly friendly staff, and you can tell they really care about the animals. My 8 week old puppy had parvo and i couldnt afford his medicine or to keep him in the hospital but they worked with me and gave me whatever they could. My puppy is now happy and healthy thanks to them! Read Less

I found myself at this vet hospital at 3:00am one morning when my dog became desperately ill. They immediately began working on her, and within minutes diagnosed her with some sort of poisoning. I was very doubtful of the diagnosis, as she never left the yard, and I never put out any type of poison. However, she was so sick, I was so frightened, I didn't argue. The vet picked up on my doubt, and explained that the reason for her illness wasn't that important, the important thing was stopping the bloody diarrhea and vomiting. He  gave me an estimate, explaining what everything was, the price of each thing, and gave me a couple of options, explaining each option completely, all the pros and cons. I paid a deposit, and left her there. I called to check on her about every two or three hours, and they were very patient, each time explaining how she was doing. When I went to get her, I found her curled up in one tech's lap. They sent her home with several medicines. It was expensive, but all emergencies are expensive, even human emergency rooms!! My dog was still sick, but she was alive. I have no doubt she would have died if I had waited another hour. Two days later, I caught her catching a squirrel. The vet was right, she had been poisoned! Not directly, but by a squirrel that had been poisoned! I also received a refund from the vet, $400.00,  apparently they didn't have to do something that had been figured into the estimate. If I am ever faced with another emergency with my dogs, this is definately where I will take them, with no hesitation. Read Less

I took my cat to these guys because it was a holiday weekend.  An xray was done and an apparent blockage was seen in her intestines.  I was given estimates for surgery ranging from $2800 to $4400. This was a cost that I was unable to afford. However,  the animal hospital gave me the hard sell.  They made me sign every estimate stating that I was declining service and quite frankly made me feel like crap.  I was told,  "You know you're going against the doctors treatment plan and your cat will quite probably not survive". Well I waited and took my cat to my vet two days later.  She read their xray and had a completely different opinion. She saw something,  but said it was not a complete blockage.  She said wait and see and 2 hours later my cat passed whatever it was that was in her intestinal tract. Experience matters and I'm not sure the vets at this place have quite the same time in the business as my vet.  So their interpretation of the xray led them to recommend unnecessary surgery. But I guess the wait and see approach just isn't as profitable. I will in the future only go to these types of places if there's blood or visible trauma,  but it will not be this place.UPDATE - I was contacted by the owner of Airport Freeway Animal Emergency Hospital. He explained the position of advising the customer how serious often time situations are and how the recommendations of the hospital need to be direct so that customers are really aware, basically they have to inform you of the worst case scanrio. I get it. We did discuss "bed side manner" and really explaining all the options and how it could have been handled better. I was impressed that the owner cared enough to address my concerns. I still would make sure my situation was a real emergency, like I said blood and real trauma. But I would go back here in the future in that type of emergency situation. I still think you should pick your situations to go to an emergency vet. And also make sure you have a vet you trust for non-emergency situations. Read Less

Do not take your pets to this place. I took my 15 month puppy for choking on foreign object. They were adamant that she was poisoned. They bring you 4 possible price diagnosis. Yet your choice is not sufficient. Our fee went from $349 to $493. Avoid at all cost. Read Less

I agree with John T... We went here two nights ago because we had a dog that was very ill. They were very up front with what was wrong and gave us a few options. Being this was my favorite dog ever I did not want to torture him due to my selfishness of wanting to put him thru treatments. We had to put my little man to sleep. They were very professional and talked us thru the process ( even though we had been thru this too many times in the past with other pets). VERY very sad night for us. The next night I got a call from the vet and she told me that after we left she did a sono gram and that we had made the right decision the dog was very sick fluid on his heart etc. and would not have made it thru the weekend. I was very impressed that she took the time to call me and ease my mind over my VERY hard decision.If I had to go through this heart break I feel I made a good choice going here. Read Less

Although my experience was a good one here, it still sucked I had to put my cat down...after reading all the negative reviews I got scared that I might have made a mistake going to this place, but, doctor came in and was up front with me about the quality of life my cat would have if I decided to try and make her well, there's no cure for a large heart murmor and I'm not selfish enough to get my cat well so I can have another day or week with her till 1 day I come home and she's dead...This place was professional and honest, and I don't think they were trying to rape me by tugging my heart strings, if I ever have another emergency after hours I would come back, I'll also recommend this place to others if they have an emergency after hours....rip smores, we will always remember you and you will be missed Read Less

Unfortunately, I've had to go this 24 hr hospital 4 or 5 times in the last few years.  My pets always seem to get very sick, or get into something they shouldn't late at night or on the weekend.  Everyone needs to remember that this is an ER for your pets!  This isn't a regular vet. In the times that I've had to go, I've never had a bad experience like the ones in these other reviews.  It was expensive, YES.  BUT, I was always given the options.  I would also be up front with them, that I wanted my dogs to be well taken care of, but I didn't have a lot of money.  Dr. Levasseur & staff would let me know what each test was for, and if it was really necessary.  Every time I've had to go, I can tell these people love animals, and want the best for them.I have first hand experience w/bad news at the emergency vet & know that it can bring some strong feelings out.  In my opinion, theyb are there to help your pet, NOT to take your money! Read Less

We had the same experience as the other reviewers.  Our dog was very ill and it was a emergency situation but we waited over two hours before seeing the vet.   They did a sales presentation for the estimated of charges.  One night stay $1100.  and three nights stay was $2300! It is horrible that places like this try to take advantage of people in distress.  We ended up leaving and paid the totally wasted $78 exam fee.  All the vet did was pat my dog on the head and stick a thermometer up it's butt. They even tried to negotiate their prices as we walked out the door.  They also tried to make us feel guilty for taking the dog without treatment.   If you take your pet there for some crazy reason, be aware of their tactics.  We went to a 24/7 clinic in Grapevine where the charges ended up being $360 instead of the $1,100.  The main difference, they didn't try to market services/procedures that weren't needed.Update:  Our dog ended up making it after good treatment from the 24/7 Grapevine/Southlake hospital and Davis Road Veterinarian clinic.  Total cost for 1 night emergency care and 2 nights at the Davis Rd vet......$550.Airport Freeway Animal Hospital estimate for 3 nights....$2,300. Read Less

What, no zero star rating option!  Worst experience ever.  Wife brought my very sick cat (and our 7 year old son) here late at night.  The cat must have gotten into some serious poison outside somewhere.  The cat couldn't move and was in lots of pain. They immediately got my wife to sign for a useless blood test ($190).Do we really need to "TRY" to identify the poison?  Could we identify it for that matter?  The cat was trying to scream in pain, but so weak.  They should have euthanized the cat immediately.  That would have been the only humane solution, but they wanted to run up a ($1000+) bill.  Even painkiller would be better for the cat, but probably not better for running up quick bills.  I saved the cat for an American service woman who was going to Iraq about 8 years ago.  And the cat was already a good 2 years old then.  Couldn't they just help the 10 year old cat die in peace without suffering?By the time I was able to get away from work and call my wife to find out what her text about our cat meant, they had already started the blood work.  Once she told me what was going on, I told her to take my son and get out of there immediately.  They did, but for about $300 and she'd already seen their plans which were going to send the bill north of $1000.  The cat couldn't move and was barely able to cry so she carried the cat out in a blanket.  The paperwork they sent home with the cat told us to feed cat regular food and water.  The cat couldn't even stand up, much less hold its head up and take in any food.  They requested we return the cat the next day so they could pile on more bills with no regard for the torturous pain the cat would endure meanwhile.  Have they no mercy or shame?Okay, maybe they need to gouge customers to live large, but isn't there any consideration for the suffering of the animal?  The cat screamed and coughed all night, but thankfully died eventually.  I can't even describe the trauma my little boy seems to have suffered.  My son's time at the animal clinic was one of those great "teachable moments" where I would have liked my son to learn that death in some situations can be the humane solution.  In this case, it was the only and OBVIOUS solution.  Instead he learned that profit comes before everything else.  It's been two days and he still asks why they charged money and didn't help our cat.On the other hand, I guess it is good business to take advantage of a wife with her young son near midnight and sort of force their hand on the blood work when putting the cat down would have been better for the cat and worse for their bottom line. If you have a sick animal, I'd ask you to consider my experience.  If they couldn't put aside the profit motive and relieve the suffering of my old cat, do you really think they will care about what is best for your pet? Read Less