We've been going to BCRAH for about a year after seeing our (very) local vet for 10 years. The drive is longer for us and the services are sometimes more expensive, but being a vet hospital, they have better capabilities and technology than our smaller vet had. The vets are all very knowledgeable and have all done nothing but quality work on our boys. No one at this clinic has ever treated our dogs poorly. And, the front office staff is amazing. That said, we definitely have preference personality-wise regarding the human aspect and prefer to schedule future visits with the vet(s) at this clinic with whom we're the most comfortable. Read Less

We had a health emergency, the Thursday before New Years Eve weekend began. They got us into the office and evaluated that afternoon. Dr. Dickson (our Vet at the sister location, Little Leaf) diagnosed the stomach obstruction and set our dog up on IV/fluids right away. We were able to take him home that night for return the next day. Dr. Martin said the obstruction wasn't going to move on its own and provided us next steps, pros/cons and cost. We chose surgery and it happened that day and our dog was back home that night. A week later follow-up found no issues. 2 weeks later (today) our dog is pretty much back to his normal self waiting to go for his first hike. The staff was awesome, from the front desk, to the techs to the Dr.'s. We're thankful we didn't have to go to someone we didn't know for this major event. Read Less

Expensive vet, but the have good hours and are close to home. Front desk is fabulous but the vet have no personality and don't instill confidence. My pups are young so that doesn't bother me but if they had real health issues I would look for another vet. Read Less

Let me start by saying that Dr Louisa and all of the vet techs that I dealt with were great. But, the back office folks are are sneaky. Watch out for their sales tactics, my overall impression was that of a used car lot. Be sure to read any contract that you sign with them, thoroughly. Long story short is that I did get what I paid for, but their method of delivery is scandalous, do yourself a favor and don't sign a plan with them, otherwise you're on the hook with them for a year. The problem I ran into is that I signed up for their Petlee Gold plan, and prior to signing I was told that you can cancel at any time, by 2 different staff. I decided that it was a deal if you cancel at the 6 month mark. So, I signed up, then, at 6 months in, I canceled. Or at least tried... A Manager called me to finalize the cancellation and tells me that I owe $85 because the Petlee plan is designed to spread the cost of all included services out over time to keep from having just a few large payments. After initially being upset because I realized I was lied to, I agreed to pay. I thought that was it until a month later I noticed another payment was drafted,  called back and was told my plan was never cancelled and that I actually owed $369. I ended up paying this and even though I am eligible to receive discounts because of the Petlee plan I paid for, I wont return here. If you look at all of their reviews, it's all money related. It's a shame to have such good patient care, but used car salesmen-type of people in the back office... Read Less

When I take my dog Suri into Boat Club Road Animal Hospital I know she gets good care. She comes home so happy. When she is groomed her coat is just the right length, silky and shiny. When she goes for a play day, she comes home happy. The staff are all wonderful - helpful and courteous. They always remind me via email of Suri's next visit so I don't forget. Their facilities are clean and comfortable. Wouldn't take my Suri anywhere else! Read Less

We gave our golden doodle puppy who is 12 weeks old a vaccine at home that our breeder gave us for parvo prevention this afternoon. About 30-45 mins after we gave it to her she got sick and started vomiting and became very lethargic. We called Boat Club Animal Hospital to see what we needed to do and they recommend us bringing her in to get check out. Upon arrival, they knew exactly who we were and got us into a room to have our puppy check out. No paperwork to fill out first, their main concern was making sure our puppy was alright. Once we determined that she most likely just had a reaction to the vaccine, they gave her some medicine to calm her stomach and answered any questions we had. From the people at the front desk, to the technician and the doctor, they all were very friendly and we can tell they love what they do. We appreciate the love and compassion you guys have for animals and will definitely recommend anyone looking for a vet to come see you guys first. Thanks again and we will see you soon! Read Less

Nope.My rabbit had a bloody discharge and needed a spay. I did my homework and felt comfortable with Dr. Hollars. Phone correspondence was very easy to set up an appointment, and the hours are very convenient as they're open much later than most vets. The first appointment on 12/20 was late, so I was very thankful for the hours considering we live over an hour away. Dr. Hollars expressed her rates are a bit higher than others but I can't put a price on my bun's health. We needed an appointment for her to get her spay done ASAP, so Dr. Hollars set the date and time for 12/27 @ 11:00AM. I was impressed with her setting the appointment, rather accommodating to our schedules because it felt like my rabbit was the main focus and we had to work around her. Loved that.Around 12/23, before the spay appointment, I got an email with an updated estimate and some side note about needing to do an animal profile before the spay. If this was a mandatory workup that needed to be done, THEY should have scheduled that in or the least ask when I would be available to come in and do it, again considering we live over an hour away and it was expressed multiple times.on 12/27 I got a phone call at around 7 AM asking if we would be there soon. Confused as the appointment wasn't until 11 AM, I told them I wouldn't be there soon, as the appointment wasn't until 11. The receptionist stumbled for words then proceeded to tell me they'll see me then. Around 9 I got another phone call saying I never came in for the profiling, so instead of doing a spay they would be doing a profile. When I got there I only talked to a tech, sat for 15 minutes for the profile and left.I got a phone call around 12/30 saying her profile was done, it came out good and we should proceed with the spay that we may have scheduled on 01/04 -- no such appointment, but I get it she's busy.I called around 01/03 because I needed to get this spay done and wanted to set up an appointment, and I had some questioned regarding her medication. The tech told me to throw out the medication and I could talk back when the doctor was in.I called back when she was in and talked to her directly. I asked about the medication, in which she told me to keep administering it because she didn't see how much longer my rabbit could go without the spay. I mentioned the appointment from 12/27 and how we only did a profile. She proceeded to tell me "well yes, you were supposed to come in an get blood work done at least 24 hours in advance of the spay."I'm not a vet, vet tech, or in the medical field. To me, a profile means a photo of half your face. I'm an artist, not a damn tech. I don't see the same things you do. Up till that point, I didn't even know an animal profile and blood work were the same thing. So I told her I didn't know that, because at this point I thought we were on two different pages. She told me "I don't know if you weren't..... I don't see how you didn't know because I told you that the last time, and the tech told you in the email."Firstly, I did not expect to be spoken to as if I were incompetent. I figured this was a misunderstanding and we would chalk it up as one. I went on with the conversation by mentioning the calls the morning of the appointment.Again, she disrespects me by saying "again, I don't know where you thought the appointment was at 11, we needed you here around 7-8."Are you even kidding me. I told her the paperwork said 11, but she wasn't having it. "Pre-op was explained to you and you should have been here much earlier than 11, we explained that to you"No, you explained block scheduling. To me, block scheduling is back to back classes, because the last time I heard that was in middle school. I'm not stupid, I understand what pre-op is, but it's not my responsibility to KNOW I need to be at an appointment FOUR hours early. She tried to schedule the spay for 01/11, but I was afraid it would be too soon to my trip out of town on 01/12. She talked to me like shit and obviously didn't care that i would be out of the state and insisted with the appointment. I booked it with no intentions of going. Not after being treated that way. A few days before the appointment I got an email with a reminder of the appointment at 7:00 AM, and I had a phone call voicemail as a reminder. The day of I had a few unanswered phone calls, and after the missed appointment, I had a few more calls.They did more effort in course correction than they did when I was an actual client. All I needed was someone to either apologize or express the miscommunication. I didn't need someone to blame me and not take the responsibility.I ended up going to CityVet where I was treated with warmth and respect. They apologized for the experience I endured and the treatment I received. It's so sad when another establishment has to apologize for these actions. Read Less

Boat Club Road Animal Hospital has been my vet for over 9 years now. From the front desk to the veterinary staff, everyone is wonderful. Thank you for your outstanding care and patience with my sometimes difficult kitties! Read Less

I just want to thank Dr. Martin and assistant Sarah for allowing us to bring our precious Girl Cleo in after falling ill. It was a little after 6:00pm when we knew our dog Cleo needed to be seen. With nearby vets being closed, and the few that were open only Dr. Martin made time for her. We drove in from Keller and were immediately seen. The two ladies showed us great empathy and concern; and even though we had just met we felt cared for. Although the prognosis was not good we had a sense of peace. The next morning we took Cleo into our own vet and he confirmed the findings. Thank you for being there for us! Read Less

I recently switched over to Boat Club Vet after a bad experience at Banfield. My Roscoe got A++ care when he suddenly got sick with horrendous stomach bug- they were able to see him immediately. I have also used them for my rescue rabbit and they were excellent with him as well. Read Less

I had to take our older kitty there this evening because she developed an ulcer in her eye that needed immediate attention. When I called they were able to work us in within the hour and when we arrived, the whole staff was so welcoming and friendly. The tech was extremely knowledgeable and she and the doctor both were so patient with my poor 18 month old who was up past his bedtime and all over the place. I could tell that they all had a love for animals and enjoyed their work, and honestly, I wish the vet and I were best friends. I am confident that our cat received excellent care and did not leave feeling that we were ripped off, over medicated, or hustled through like I have with so many other vets. I would most definitely recommend this place to a friend and use them regularly. Read Less

We used BCRAH before we moved to Wise County then switched to a more local vet. The hours and care brought us back. Dr. Louisa is our favorite. The quality of care and knowledge by the front and back office staff is exceptional. We recently lost one pet to cancer. The other had some surgery yesterday. We have also used their grooming. Routine care and surgery care... you can't go wrong. Worth the drive for us. Read Less

I have taken both of my dogs to this place and don't want to go anywhere else now! Dr. Betsy Oesch was very kind and gentle with my dogs, which are like my children! The techs were great as well and the ladies at the front desk were very warm and inviting. Each time either the doctor or tech called me to see how my baby was doing and to make sure they were doing and make sure they were getting better. I will continue to take my babies there and would highly recommend them for an emergency or a regular vet visit. Read Less

Such exceptional people. When our Rottweiler Molly was dying, they were so sweet and caring during such a difficult time. They even sent a card in the mail. We will never go anywhere else besides this place. Love love love them!!! Read Less

I really liked this place. Been unhappy with the last few place I've gone. The staff really seemed to really care about my dog and were friendly. They took the time to love on my pup and to explain and answer my questions. Facilities were clean and nice looking. This will be my new vets office. Read Less

When you bring your pet for an appointment you are always greeted professionally even  if they are very busy. The doctors are thorough and ensure that you understand everything about the care of your pet. I highly recommend all the services provided by this practice, including the "Stay & Play". Your pet will have company and you can go do your errands! Read Less

The staff was compassionate and very caring when I took my very sick and dying little gecko here. I drove about an hour to come see Dr. Hollars, because she is BY FAR the best exotics veterinarian I know. I wish I had taken my gecko to see her sooner, but I had taken him to 2 other veterinarians closer to home first. By the time she got to see him, he was already so weak and very sick. He died on the way home, but I have no doubt that she put in everything in her power to try and save him. She was hard at work calculating the special doses for his tiny body. The cost was way under what I was expecting to pay too, which was a nice surprise on a super sad day. Not only did they make me feel cared about while I was there, but they sent me a sympathy card after hearing that my little guy didn't make it. I would recommend this clinic, and especially Dr. Hollars, to anyone :) Read Less

Lucy can't WAIT to go to the Vet's!!!  1) The staff at the hospital are outstanding!  They are knowledgeable, caring and meticulous in their care of our our dog....and I've noticed they treat other pets, just as well!  ;-)2) Lucy loves going to 1/2 days at Stay-N-Play (their doggie day care). Lucy is an extremely active breed and needs more activity that she gets at home.   1/2 day visits are an affordable and controlled way to ensure she gets the workouts she needs 3 times a week.  The team that runs the stay-n-play activities keep their personal training up, encourage lots of play activity, and writes up a report card (complete with pictures) for each day's participants.   All we can say is Wow!   We could not have found a better option for our dog/family! Read Less

Moved to the area a year and a half ago and after multiple bad situations with Banfield, we were referred to this place. I will never take my dogs anywhere else. The staff and the Dr are very personable and capable. Super impressed with the facilities and the staff! Thanks for taking care of Zeke and Zoey! Read Less

Great all-in-one place! Grooming, boarding, Vet, and "daycare," they've got! Very caring, friendly staff too! They're honest people who genuinely care about animals and the experience had there. 5 STARS!Read Less

I couldn't say a negative thing about this place! The first time I came to this office was when my beloved ferret got sick. It turned out he had a tumor, the dr stayed late on a Saturday to try to operate on him but unfortunately he didn't make it. It was a really hard thing for me but Dr. Louisa was just as sweet as could be. I have since started bringing my dogs there, one of which is not the biggest fan of the vets office, but they made it such a breeze. It's nice to be able to bring my pets to a place that I know they care about them like I do!! Read Less

They give your pet great attention and they have excellent service, but that doesn't come without a price! They will nickel and dime you to death on top of their already extremely high pricing. You would think that with pricing as high as they have that they could overlook some of the smaller unnecessary charges. Also, they repeatedly charged for the same services upon my return trips when they couldn't figure out what was wrong with my pet. I've owned Great Danes but now own a breed half that size. Even with the larger dogs I never thought of paying more than $1000 for an ear infection. However, my current dog is still being treated for said infection with yet another visit scheduled. I guess, as they say, if you have the only shop in town the people can't go anywhere else. I would have no problem recommending them if they would only price accordingly. My recommendation - Save some cash and drive fifteen minutes down the road to Saginaw.Read Less

My dog has had chronic ear infections since I got him. He is in a lot of pain and I feel helpless. I want science based medicine and the best care for him which is exactly why I bring him to Boat Club Rd Animal Hospital. They have done culture and sensitivity tests on the microorganisms causing the infections which led to the best antibiotic choice. They also drew blood for external allergens testing to help get to the root cause of the infections. They advised against allergy testing for ingested material because it was unreliable. I appreciate the candor. I trust the care my dog receives here and highly recommend Dr. Martin. She rocks!Read Less

WILL NEVER GO BACK TO THIS PLACE. All they seemed to care for was money. My first experience was good, they helped me out, were nice. I recently had a litter of 10. First thing out of her mouth was we are going to have to charge you for two litters there is to many pups, after being told a litter exam was $60 what I paid the first time didn't know she had two litters on the same day. Anyways I basically paid $200 for Dewormer and one skin scrape. One of the lady I was asking questions to told me "your looking for answers I cannot give you." Hmmm well I came to the vet for answers. They did not care at all. Would never recommend to anyone.Read Less