East Lancaster Animal Hospital

First time there, got there around 9 am to leave my dog for a procedure. My dog was a little nervous and they guy that takes your dog to the back didn't seen to be in the right type of work because he was afraid of my dog. I had to take him back to his cage. I picked my dog up at 5 pm and there was no place to park in their small lot. Again, even though my dog was still groggy from anesthesia, they had me get in the cage to put the leash on my dog who could barely move, that's fine. I just wonder how they handled him to get him to do the procedure. I'm not sure how I feel about this place, I never did meet the vet. Read Less

I love this place. They care about what's best for your fur baby. Heath care for pets is generally expensive but they are less than most places, very reasonable. The three vets we've interacted with were wonderful and Dr. Bob has excellent bed side manner. I've had the unfortunate experience of having two dogs who needed amputations... long long story short they provided great care with compassion. The incidences were 5ish years apart and both my babies are happy and healthy thanks to the staff at East Lancaster animal clinic. We're very grateful for them. Read Less

After being taken advantage of at Bridge St Clinic, where I had been a customer for 20 years, I made an appointment at E Lancaster Animal Hospital. They got me in the office quickly, and took care of the dental issue that had been neglected by Bridge St. Dr Wight performed two extractions at a very reasonable price, gave us antibiotics & pain meds......and called two days later to check on Larry. Kudos to Doc Wight & a boot in the balls to Dr Norris @ Bridge St. Read Less

I've been taking my two cats here for years after a recommendation by my friend. The doctor and the techs are really great with them. They even remember their names. It's a little small so every once in a while, the waiting room can get a little tight ace they might get a little backed up. Read Less

Had an emergency and they made time for me in there busy schedule and were able to give me a better quote for a surgury then another place. Half the price in fact. Very friendly and knowledgable staff. Small waiting room but worth it. Ill return here for routine care for sure. Read Less

Worst, worst place to take your animal - the Vet does not even have the bedside manner to get to know you or the animal. I have never had a vet put a muzzle on one of my dogs - no sign of aggression exhibited. My dog was so nervous and neither the vet or the tech acknowledged her stress as the were poking her. If you consider your pet a loved member of your family - DO NOT COME HERE! Read Less

I regret ever walking into this place. My 11 week old Dalmatian had parvo. Took him to this place and they reassured me that his condition wasn't that bad and that he would 100% recover! They told me that they would give him antibiotics and saline. Gave me the bill for $183 and told me to go pay and they would bring him out. Waited for 20 mins the nurse came out Handed him to us and said rushingly to come back tomorrow at 12pm and they would do another treatment. No instructions or ANYTHING! I asked should we try to feed him or give him water. She said NO! Mind you it was 9 in the morning. Dog did well for the first couple of hours. Threw up a couple of times but no diarrhea. By 10:30pm he started breathing heavily and there was nothing I can do. He took his last breath! Thanks for killing Yachty! BEWARE!!! They do NOT care!!!! Read Less

Thanks to East Lancaster my puppy Dakota got better from Parvovirus. They're very kind people here and they know what they're doing when it comes to the deadly virus. I drove an hour and a half away to get my puppy treated and it was completely worth it to save her life! Most vets want to hospitalize which will cost you thousands, my puppy was examined in the office and given 4 injection's, and 3 medications to take home and administer over the next 5 days, by day 3 she was already back to eating her regular dog food and keeping it down, I couldn't be happier. All under $300.00 for me. Thank you East Lancaster! Read Less

I have been taking my babies there for years and the service and care has always been great. The prices are reasonable and they won't put you nor your baby thru unnecessary things for a dollar like other places I used to go. Love this place! Read Less

Words cannot express enough Dr. Jenna & Staff,  they are beyond fabulous. Besides being Caring and Compassionate of you & your Pet they are kind and gracious. I will continue to take my fur babies to this Clinic for all their healthcare and supply needs. I highly recommend this Clinic to all. Read Less

I took my cat here for an emergency procedure and they handled my cat (and I) with care. Everyone was so nice and helped me out so much. It is very affordable as well. I will definitely be coming back for routine care. Read Less

Like bringing my dog here. Staff is friendly and their services are affordable. Only issue I have is their automated appointment reminders. I've had a few appointments that were verbally different than what I received via text message. Other than that the place is great. Read Less

My chihuahua that was 7 months old was diagnosed with parvo. They was absolutely wonderful. Unfortunately she passed the next morning. Today I reveived a card for our loss, with the whole staff's signature. This really touched my heart!! Thank you very much for your thoughts!!! Read Less

From surgeries to basic maintenance of both our dog and cat, the staff has been nothing but helpful, informative and kind. I've read some other reviews and can see their point. The staff is typically very busy but does a good job of seeing and providing for as many animals as possible. Dr. Bob is a blunt man and if he sees that your dog isn't being cared for the right way, he's going to let you know directly. I know from experience and, by listening and not getting offended, I learned and became a better owner. Read Less

Okay so here's an emergency situation, driving along a freeway and I witnessed a small dog get hit by a car, I love animals so I stopped to pick it up and take ANYWHERE this place came up closest on my gps to my location..the only experience I had with one of the staff members up front was "are you going to be financially responsible for the dog" no compassion nothing - mind you I'm also freaking out and in tears. I told her "I literally just saw this and you were the closest place" several exchanges later she tells me the humane society is next door - first of all, you could NOT have been less helpful or compassionate. Second, I understand the financial aspect of it (I also was a vet tech for a few years) I get this. But compassion and how about Lead with I'm so sorry but right next door you can help the little guy... this was a traumatic experience for me. And this lady was not okay. Read Less

Best affordable vet in Fort Worth. I believe these people truly care about my pet, and want to help me care for it. They are not trying to rip you off and charge you an arm and a leg. Being right next to the Humane Society, I think it's great what they are doing for animals by offering affordable care. I will continue to support this vet because they do the right thing for the animals and the people. Read Less

I would not recommend this place to a friend. The vet techs and receptionists are friendly enough, but I went virtually unnoticed by the veterinarian. She walked into the room, didn't even look at me, never introduced herself, picked up my kitten, inspected him for about 5 seconds, said "he needs antibiotics, he has diarrhea," then walked out before I could even ask a question. If you want attentive care for your pet and a friendly environment, I would look elsewhere. Read Less

PATTY the tech is extremely rude if you question her in any way shape or form, Claudia the receptionist cannot do her job without help. I'm reasonably sure almost 3 years ago dr. Bob misdiagnosed one of my dogs with heartworms, within the three years he was only sick one day. Just one day.... I put him on what they call slow kill for heartworms which is a certain type of heartworm Med but to be honest I don't think he ever had heartworms Read Less

If I could rate this hospital zero stars I would. I went in on the beginning of April with my dog who had dug his way out or our backyard and our neighbors dog got a hold of him. Well needless to say I took him in immediately! I go in and ask if they could see us and was glad that they could well the tech goes in and immediately says" hes been like this A week?" I correct her and said it just happened lot even an hour before(which I told the receptionist) when the doctor goes in she gives me such a rude attitude acting like I wasn't understanding what she was saying and got even more rude when I asked when would she want to repair his wound. He was in shock and I knew he needed to recover from that before surgery but I wanted to know what as the plan after he recovered and she very snobby like tells me "she won't survive surgery like this..the wounds are not your problem. Her being in shock is. Her organs can shut down and she will die if we do surgery. I don't care about the wound that's the least of your concerns." First of all i.wasnt implying doing.it in that very moment I asked how long he could stay that way and when she thought the best time it was to close it after he recovered from the initial shock second.after seeing my dog she called him a she OVER AND OVER even after I corrected her and said he. Eventually we ended up going to a different hospital and even after checking out as we were leaving she called him a she. She's a rude and an incompetent doctor and I will never be wasting my money at this hospital again. Thankfully my dog is happy and healthy at 15 years old and just got his sutures removed all thanks to metro west animal hospital. Read Less

We just got a puppy and we got the puppy package here at E Lancaster Animal Hospital. We didn't know how sensitive of a puppy we had until after he got his vaccinations we got home and he fell asleep during his sleep he began to wimper and sometimes scream, his tongue started to stick out and he began to breath very heavily. I called them and they said to bring him in right away. We took him in and they checked him and soon realized he was just sensitive and got really sore. They gave him some pain medication and treated him with lots of love and care. We did not have to pay a penny! For the re-visit or the pain medicine, nothing. I absolutely love this place!!! Read Less

I took a stray dog here to get a check-up and shots so that she could be my potential forever-friend. As far as customer care was concerned, they were great. They checked to see if the animal was chipped (she was), contacted the named owner (denied any ownership), and even took a picture of her to post on their website in order to help locate the owner. My new pet and I had to wait longer than I had anticipated, but with the work these people do, I am not sure it should be classified as a "downside", but rather an example of what these individuals are up against on a daily basis. Read Less

This year has been pretty bad for Cassie, our older Chihuahua. I went to Dr. Bob V. because he is very knowledgeable about animals. They were out of 8-month flea collars so I got a monthly pill to give Cassie until the collars came in. The pill did nothing about the scratching, but once we got the collar things turned for the better. Now Cassie is happy, and I don't have to worry about fleas on me too. lol Read Less

The staff at East Lancaster Animal Hospital were very caring and helpful during the treatment and ultimate loss of our beloved great dane Valentine. They worked with us in regards to being able to afford his treatment and final costs to help him be at rest. They even let us stay late on a Saturday with our baby until we were ready to say goodbye without once trying to rush us even though it was past hours. Even after he passed they allowed us to stay with him for as long as we wished and by their actions and words really expressed that they do this job for the love of these animals. One of their techs even came in on her day off Saturday for him. She had become so fond of our boy and wanted to take care of him on what ended up being his last day instead of letting someone else already on the schedule do so and she even cried with us in his final moments. We had never been to this vet before, but I'm so glad I found them first and we will be back with our other dog in the future. Thank you for making such an incredibly difficult and sad time just a tiny bit easier on our family.Read Less

its been about a year and a half since I came to this clinic and haven't gotten around to write a review until now. I'm still extremely upset with what my baby had to go through at this so called clinic. I originally went to my reg. vet but their X-ray machine was down so I had to bring him here. I thought I trusted the vet and I was desperate to get my baby feeling better He stopped eating and it had me very worried. on or first visit he was prescribed antibiotics something to induce his hunger to make him want to eat and some other rx to keep him from throwing up (Note: He wasn't throwing up his food, he just wasn't eating, not sure why this was prescribed.) They also did an X-ray to make sure he didn't eat something he shouldn't have but everything came out clear he found nothing. Then he was kept over night they gave him mineral oil to check and make sure that it was pass through and it did. Next he suggested an exploratory surgery just to take a look inside him which I went ahead with still they found nothing except they said he had an enlarged gallbladder which could have possibly cause him to not want to eat but it wasn't certain This surgery needed to be done ASAP because my dog was getting really thin and I couldn't hold off on it any longer but Dr Bob had a vacation planed so he had to transport my dog to another vet to have this done then transported back after the other vet  called to inform me of how the surgery went (Note: once my dog was done with surgery and transported back Dr. Bob would still be on vacation so there was only vet techs there very upsetting to me). After surgery  they gave him more prescriptions that may possibly help his gallbladder I took him home it didn't help. He still wouldn't eat, so they told me to take him back in again and leave him so I did even though Dr. Bob still wouldn't be in the office, once again I was desperate and would do anything they said to help my dog. They medicated him more then hooked him up to Fluids I left him there for a couple of days and each day I would go visit him after work, he looked so miserable day one they had him on fluids the Tech told me they would keep him on fluids I though she knew what she was doing next day he was swelling up because I they left fluids hooked up to him over night unattended!! He was over filled with fluids and was swollen all over his face his legs and and pockets of fluid through his body I was very angry that this happen and asked them to stop the fluids(Note: To much fluid can kill your dog for those who don't know there lungs can become filled over time and its basically like drowning him). Dr, Bob came back later that day and tried to explain that it was normal but I can assure you that its not but he wasn't there to watch over him so i guess he had to come up with something to make it seem better it didn't work on me. The next day I wasn't going to leave him any longer I took him home with me. At this point my dog has done almost 2 months without eating and was extremely thin he was probably just hanging in there for me I love him so much. I knew it would be selfish of me to not let him go I tried everything I could I had him sleep with me at home then the next day I had someone come to my home to have him put down in my arms, I couldn't think of ever taking him into any other vet office again. May he Rest In Peace I will Never as long as I live ever be back in this clinic. I will attach photo of my dog after he had fluids as well this is unacceptable. I pray no one has to go through what I had to go through. Read Less

Just recently had to put our dog to sleep here..I just received a "with sympathy on the loss of your pet" card in the mail..I was really impressed and touched that they took the time out of their busy day to do this! Meant a lot! Read Less

I dont have perfect english to describe how satisfied im , im extremely happy, their attention was first class, and i can see the passion for the animals this people have. I really recomend this clinic, fair prices, excellent service. Thanks to all Staff member, thank you very much. Read Less

i was treated like crap...i love the new vet they have now....she pin pointed the problem rightway...but they also lied to me when i called yesterday and made a appt.... made me feel like crap because i coudlnt afford alll the charges they wanted.....think it is cause i take my dog somewhere else to get shots..( cheaper )....but will not be going back to this clinic again....plus made me feel really bad about my mother in laws dog her weight is on heavy side...but dont make me feel bad about it...she is doing the best she can...she is 81 years old and can not take her for long walks...never again will i go back to this clinic...they need to learn how not to lie to customers and how to treat them better Read Less

After years of doing business here. The new Vet, Dr. Fryer mis-diagnosed my 10 year old beloved dog twice. Dr. Bob failed to review the diagnosis and case in detail, even after my dog was not responding to treatment of diagnosis, missed abnormal and normal test values and misread x-rays. After 3 days of hospitalization, Dr. Bob failed to let me know that my dog had deteriorated to the point of near death. I picked up my dog, took him to Animal Hospital of North Texas the next morning and from the initial exam (no testing, no machines) by a competent Vet, cancer was suspected and later confirmed. My dog had to be euthanized wtithin hours. Not that he could have been saved by any Vet, as the cancer was too far advanced; however, Dr. Bob and his Vet, Dr. Catherine C. Fryer failed me and my dog and they failed to take responsibility for their failures. Will not go back and will not recommend.Read Less

Will never go back. Long time customer. However, brought my beloved 10 year old dog in due to not eating. Dr. Fryer did not do thorough exam. Sad tonsils were swollen, had "sore throat".  After returning in 2 days, she diagnosed my dog with pancreatitis. Dr. Bob took over the care of my beloved family member -- pumped fluids for 3 days. When I picked my dog up, he could barely walk and breathe. I took my baby to Animal Hospital of North Texas and upon initial exam, cancer was discovered. Further testing confirmed cancer throughout his body. He had to be euthanized. Dr. Bob failed my dog and me by not being thorough and caring enough. Not impressed with all of the front desk staff. Cathy, Vet Tech, and one other Vet Tech are the only ones that I trust there -- too bad they aren't Vets. I will never step foot in the place again. Read Less

Dr Bob & the entire staff are so dedicated to animals. The love they showed my 14 yr old Doberman, Rugen, today was exceptional. He loves going to the vet which is a testament to their care! Thank you East Lancaster Animal Hospital!!!! Read Less

HIGHLY RECOMMENDED! The staff is extremely friendly, knowledgeable and polite, they are patient and thorough with their exams, and they are very open about all available options and details. I could not ask for more, but to top it all off, they are extremely affordable! This staff is absolutely committed to providing quality care for the animals of Fort Worth. They are passionate about what they do, and some of their patients even contribute to a community fund for those who can't afford vet care! I am 100% convinced this is the best vet hospital in Fort Worth. I drive 25 minutes just to get there, and it's worth it every time. Read Less

After moving to Fort Worth we had a small accident with one of our dogs and had to find a vet.  Luckily we found Dr. Bob!! In the past two years he has been wonderful to us and our furry family, when we had to put our oldest out of his misery this past February Dr. Bob and his staff went above and beyond.  Knowing how upset we were they really took care of us and made a miserable ordeal bearable(they even called to check on us and we did receive a card from them in the mail!), for both us and our chocolate lab.  Now dealing with a dog that has cancer Dr. Bob and his staff are always available to answer questions and help us make her life a little easier.  I have always had furry friends and never have I had an animal hospital take such great care of my animals and myself!! Read Less