This is an amazing facility! The entire experience was great from start to finish. The staff is extremely knowledgable and friendly. The best part was Dr. Stallings didn't rush through any of the process. She was more than happy to thoroughly explain any questions we had. I would definitely recommend them! Read Less

Brought my kitty cat Oscar into this facility. My kitty had breathing trouble. Very shallow breaths in his abdomen, not chest. I'm not new to animals, I'm not new to emergency care of those animals, my family is filled with nurses, we've gavage fed kittens, I've provided IV support to a puppy with parvo, a ferret with pancreatic tumors, etc. When we arrived I informed them I had already checked his gums & tongue, they were pink. I knew it was a very odd way to breathe. The vet came in and immediately took him to the back, which is appreciated, but she came back out moments later (not minutes, moments) and said "His SP02 stats were at 80%, I got him up to 94% with oxygen," keep in mind, his gums were pink, healthy pink, tongue was pink. As we were checking-in the receptionist asked for his medical history, I gave it, he had only been seen for two things; one was a cough in January where the vet thought could be a sign of asthma due to his age and his quick improvement with a steroid injection, the second he'd had a stomach ache that caused him to stop eating/drinking 2 weeks prior but he had improved and been fine. He was up to date on all vaccinations. The vet came back out and stated, "It isn't asthma, I had a kitty that presented these exact symptoms, he has hypertrophic cardiomyopathy. Once he presented the symptoms, even with the best care he only lived another 6 weeks. The prognosis is not good. I will have the receptionist present you with a quote to keep him (my kitty) overnight because he needs oxygen." The receptionist said, "So you said he was diagnosed with asthma?" I said "no, they thought he might have asthma due to his symptoms, but he was not tested, so they THINK he has it, he has NOT been diagnosed with it. So the quote came and the low end was $1500+ and the high end about $2,600. It included just keeping him stable and an ultrasound in the morning. Now my fiance checked his bank account and promptly offered his card. I pulled him aside. I had more questions than answers and number 1 if my kitty is dying I don't want it to be in a cold clinic cell without me there if at all possible. I decided to get a second opinion. As we were telling them we were taking him home they had us sign an AMA (Against Medical Advice) which is understandable and all but you just told someone their cat is going to die soon, you also said the only way to verify he's going to die soon is pretty much to stay in the hospital overnight and have an ultrasound in the morning. The receptionist then said, "The doctor wanted me to tell you again 'this is NOT asthma.'" This is what was conveyed to someone. Luckily I know enough to know that this was fishy. This could have cost an animal its life. Not everyone CAN pay $2,600 just to find out for sure their cat is going to die in 6 weeks with additional support after that $2,600. Now I can and will pay that and more, but what a horrific manner. Here are the problems I have with this: the vet gave her diagnosis prior to ANY testing, the vet stated MORE THAN ONCE "This is not asthma". I went to our normal vet office, both vets in the office listened to him. Thank GOD I did. Guess what, he just has asthma, he had an asthma attack the diagnosis is verified through actual testing, by radiologists and two vets that I trust. They heard no murmurs. His gums were pink still. His oxygen levels were fine. They got X-rays, radiologist read them. Heart was normal, bronchials highly visible. The cat has asthma. This is highly unacceptable behavior to insist another vet is wrong and in the same breath tell you the diagnosis you have and that there's not a good prognosis and nothing you can do. If this were a child there would be media involved, I guarantee it. Read Less

Our Bengal was sick, very sick. He blood was coagulating in huge amounts. He was in trouble. We have never used Fort Worth Animal Hospital but was directed there by our family vet because they just aren't set up for this type of emergency. Dr Tonya Stephens immediately started caring for him and to assess the situation. When she came into the room with a diagnosis, I immediately knew things were not good. Dr. Stephens was so kind and caring as well as everyone else on staff that we met. She took her time giving us all the information we needed as a family to make one of the hardest decisions no one wants to make. I cannot say enough nice things about this vet and the entire staff. Read Less

I spent 4 hours here. I was told my 1 year old Border Collie mix, Kato, wasn't going to make it unless I paid 2,500 hundred dollars for a blood transfusion that she would most likely need again in a few months for her severe anemic disease. First of all everyone seemed nice and understanding when I first came in after being referred by my amazing Animal Clinic on Camp Bowie. I was tearing up and extremely worried. I spoke with Dr. Anna Bierwiaczonek who told me she needed more blood testing done to see what was actually going on. That was an additional 400 dollars. We had 2 options. Blood Transfusion which was "highly recommended" or being sent home with the at home medicine for 200 dollars. After talking with family and friends we find out we have had a few dogs in the family with a very similar disease. I also spent my time doing research on the disease. Its incurable. No ER or Animal Hospital can fix this. The blood transfusion also has a 50 percent chance of actually succeeding.  There's always a chance of adverse reaction or the animal not being able to accept the transferred blood. This blood transfusion also should only cost about $100-$300. Fort Worth Animal Emergency Hospital was charging $2,500.  The prices were outrageous. The nurses had no sense of urgency or a clue what was going on. It seemed like they only wanted my money. The Doctor made us wait 40 minutes before finally talking with both me and my boyfriend. She did not even let me see my pup until we asked to see her. After telling them I wanted to pay for what was done and leave I had to wait an additional 25 minutes. I was almost tempted to walk out. Horrible Experience. Waste of time. Horrendous service. Waste of money. I'm happy to say my dog is alive and well without a blood transfusion. Iron pills, vitamins, and immune boosting dog food and she is her happy go lucky self, running and playing again with our other dog. No thanks to this ER hospital. Overall a horrible experience. I will not be returning. Read Less

This place was great in a very bad time for me I had to go here last night because my cat was very sick when I got there they immediately rushed him back while I was doing the paperwork. I told them that I was on a very tight budget and couldn't afford to pay a lot and they basically told me not to worry about that right now and that when everything is done well figure it out they didn't care about the money they only cared about my cat. Unfortunately my cat didn't make it but they made sure that I was able to see him one last time and were very caring the entire time and when I went to pay they only charged me for the cremation which was very affordable. I wish I could remember they names of the people there but everything happened so fast I didn't get anyone's name. I would highly recommend going here if you have an emergency with your pet. Read Less

I had a great experience the first time my vet referred me here. My dog had pancreatitis and was admitted for two days.  This poor review is exclusively for Dr. Timms.  I will lodge a formal complaint against him in the morning.  It was an unsettling and disgusting interaction. I left the clinic crying. I called  and took my dog in for continuity of care because she had a relapse about a week and a half after discharge. It was nearly midnight & the vet on duty was Dr. Timms. As soon as I started to check in, he walked over to the front desk of the clinic and asked the vet tech several questions about me and my pet. I started answering his questions because I was the only one who knew the answers to what he was asking. He continued to press the vet tech for answers she did not know, made no eye contact with me, and did not acknowledge my responses at all.  I was standing right in front of him, but he was talking about me like I didn't exist.  He very brusquely told the tech he had to "show [her] something in the back."  Then, he led her behind a partition and proceeded to loudly yell and reprimand her for telling me to bring my dog in when I was on the phone with her earlier. The conversation was clearly not meant for me to overhear. When Dr. Timms and the tech came back out, the tech meekly asked me intake questions, looking down at the floor the whole time. She had been very nice and friendly prior to that. I felt so bad for her!  I confessed to Dr. Timms that I overheard the whole conversation and he explained I wasn't meant to hear it. I said, "I know. That's obvious, but you were really loud."  I told him it was unprofessional and he proceeded to tell me they were minimizing the number of patients they were seeing because their computer systems were down so they could not access medical records (which I knew, so I made sure to bring them in), they could not generate price estimates, & couldn't swipe credit cards. He seemed fixated on the credit card machine. By that time, the atmosphere was so tense, I elected to leave. The sweet and amazing tech gave me the address for another hospital nearby. I really hope she doesn't get yelled at more. It was truly awful. I'm calling the clinic owner tomorrow.  This is not how you want to feel when you are already worried about your pet. Read Less

They took great care of our dog Chacho that ate something he should not have! It isn't the cheapest place in town, but they were available to take care of our boy late in the evening so it was totally worth it! We paid for two nights up front but he came home after the first night and we were refunded the overage. Read Less

We just took our rescue Dixie to this amazing facility! Jason, an amazing, kind vet tech came to the waiting room to speak with us. We discussed what was going on with her and he examined her right there. His number one concern was her health! The facility was concerned about her not the money. With his advice and reassurance we left with piece of mind not bankrupt. We thank Jason and his kind heart!Mitch, Celeste and Dixie Read Less

Our cat Gotham had to stay here over night due to a bad reaction to some food he had gotten into. I know we were frantic and probably difficult to deal with but they calmed us down and took their time to make us feel safe leaving him there. They gave us all of our options and prices for what was going to happen, prepared us for possible scenarios, and were very upfront. Excellent staff and wonderful, good hearted people doing their jobs to keep helping pets. Read Less

I've had my baby in this facility before & paid all the money they wanted up front- $3000. Now, my baby is sick again & I've called them begging to work payment arrangements out with me- I get paid Wednesday- they won't accept a post dated check. My baby isn't getting good any better, but isn't dying. The creature that answered the phone told me my only other option if I brought her in & couldn't dish out the cash, was to put her to sleep. These people are monsters. They're money hungry & have no sympathy for the animals & owners that come there. They will over charge you & keep your animal extra days to up the charges. If you can't pay, doesn't matter if your baby is going to be okay, they'll kill your baby. These people are barbaric monsters. DO NOT TAKE YOUR FUR BABIES HERE- EVER!! MONEY HUNGRY MURDERING MONSTERS!! Read Less

Avoid this emergency room if you have a large breed dog Good Morning, Last Week my two saint bernards were spayed at Trinity Vet in Aurora Texas. If I would have known that the vet(Dr.Stevens) was leaving that evening to Alaska, believe me, I wouldn't have agreed to the surgery due to the risk of injuries they endure. My first payment was $1850 for their spaying. I returned immediately back up to the Vet due to Oreo bleeding through her incisions. That's when I found out they were communicating to the vet through the cellphone because she was at the airport. Trinity was wonderful in trying but I feel the original vet should have stayed in the area due to their high risk. They bandage her up and when I was driving I notice she was still bleeding through her bandage. I called Fort Worth Emergency let them know the whole situation and they knew there was a huge amount of blood loss. I arrived and they took her back there I was quoted $323 for all the test that just ran an hour ago at the other vet. I was told about 2 hours of her bleeding back there that you did not have enough blood supply and she would need a blood transfusion. I asked if someone could bring the blood from Mansfield and was told no one shares their supply and if the facility(Vet Tim) said, to be honest, he wouldn't give up his own blood supply either. I appreciate honesty but I am disgusted that someone wouldn't want to help another animal that desperately needing the red blood cell pack. I drove another 45 minutes to Mansfield because they had enough blood for a possible transfusion. I spent another $1179 for her to monitored and $275 for the blood to be cleaned out of the truck. I believe none of these bills would of occurred if the previous vet would of stuck around. I am not here to bash this vet place it was very clean and the front desk people were nice and understood my frustration. At this point in time this review just reflects my personal experience. I know not everyone can have a happy experience sometimes. ---------------------------------------------------------------------- Update from the user. 03/23/2017 I was able to reach out to doctor Stevens about Oreo's surgery mishap. I found it to be in good character that she would even want to fix the situation and listen to my side of the story. We both came to a discussion that this was a learning experience for us all and even apologies to me about all the stress I had to endure. I feel she was really kind hearted and very sweet about it all. This is the first vet that has ever wanted to reach out to me and I am very pleased with the outcome of the situation. I feel we both have a greater understanding about each other and very respectful towards each other now. I am taking my rating from 1 star to 4 star because the issue has been resolved and we both wanted a good outcome. Thank you for reaching out to me and explaining your side of the story. Read Less

When we came home and found our cat in shock and very cold, we knew we had to rush her to the ER. Dr. Tobleman and her staff rushed our cat back and began giving her immediate attention. Unfortunately our Sweet Pea didn't make it due to a large mass in her liver. We were given all options after the diagnosis but we realized our baby was beyond saving. Throughout this whole process we were treated with respect and dignity. Hopefully, we won't be faced with a situation like this again, but I wouldn't hesitate to take another pet into their facility. Five stars to this great group of caring folks! Read Less

They treated Frankie as if he was their own pet. Although what we went in for turned out to be minor, they were very thorough in checking him out. It is nice to know I have some place to go when my vet is closed. Thank you. Read Less

Dr. Tobelman (I may have spelled that wrong) is a very caring and compassionate doctor. Sadly, i have had to euthanize two pets with her and she treats everyone, including the pets, with the utmost care and compassion. Everyone who I've ever been in contact with at this clinic had been great. I would highly recommend this clinic and staff. Read Less

Yesterday we took our Miniature Dachshund in and so far we are impressed with everyone! We will know more Monday or Tuesday when we get her test results back and go back to find out what is wrong with our sweet fur baby! We've been to Three Veterinarian's with her diarrhea and loss of Three pounds to nobody being able to help her or us ! We now have hope that they will help my girl and find out what's wrong with her. Please pray that we get answers in the beginning of this weekRead Less

I would like to send immeasurable thanks to Fort Worth Animal Emergency Hospital for making sure my furbaby Winston made it through the last 24 hours. After eating a tin of cocoa powder and ingesting 6 times the lethal amount of toxins for a dog, he was admitted to the ICU. He is a very strong boy and after many scary hours, he pulled thru. He would not be here if it weren't for the knowledge, quick actions, love and care provided by the staff at the amazing emergency care center. Thank you Dr. Tubleman, Rafael, Elizabeth, Brandi, and the rest of the staff for EVERYTHING you did for my baby. I will never be able to thank you enough. Read Less

My terrier mix was hacking up white foam, and I called to see if they were open and how much it would cost. They told me $120 for the "initial exam." I arrive to find out they want approx. $495 more for blood work and xrays. A total of approx. $615.00 for a 15lbs animal. I can go to the doctor [with no insurance] and have a full physical, EKG, and blood work for exactly $200. So what the nurse really meant is they wanted $120 to put my name and phone number in their computer and check her weight & pulse. The Doctor kept pressing me to pay so she "can come to a diagnosis." I declined, paid $120 (to show up and park) and left. On my way home the Doctor from the hospital called and said,"I need to check the back of Angel's (my dog) throat. I won't charge you anything." This causes concern on 2 points: (1) Why didn't the Doctor do this during the "initial exam," and (2) How is Dr. Gallivan a professional Veterinarian??? Should that not be standard operating procedure to check the back of my dog's throat if she is the only patient in your hospital void of any type of distraction? It actually terrified me to wonder what they did to my animal while she was out of my site. Luckily, Angel stopped hacking when we arrived back at the house and $120 less for nothing. If you bring your loved family member here, be ready to pay $$$$ for treatment you can find on Google, or cheaper fees elsewhere for the same or better quality (qualified) staff.Read Less

I've had need to use this facility twice. Both times were very good experiences. I've not found another vet practice where all of the staff shows more knowledge, professionalism, care or compassion than these people do. Whether it's the after hours clinic staff or daytime staff, you could not ask for better service or better care for your pet. I'll always highly recommend this veterinary clinic. Read Less

We recently had the perfect storm of crisis occur when we were out of town on a business trip with one of our working dogs. To say the least our dual purpose narcotics K-9 was neglected and his whole body was in crisis when we arrived home and on the recommendation of our regular vets we brought him here. The care, the love and the determination of the staff to nurse our boy back from the brink of death is beyond words. Our boy may never work again & that is fine with us because we still have our family member to love and hold. There are so many staff members we would love to thank for bringing him back to life and never giving up. Jill, Raffy, Britney, Dr Simmons, Dr Stevens, Dr Tobelman and the countless others, you are amazing! Read Less

I can't even begin to explain the horrible experience we had here today. I trusted my gut and ran out of there with my dog as fast as I could. The dr. worked me up into a panic and honestly it seemed like a well-rehearsed routine. They demanded $400-600 up front after seeing my dog for all of 2 minutes with no diagnosis or clear treatment plan. On top of this, the doctor's demeanor was strange and unsettling and beyond intense. We left and went to VCA where they had the best bedside manor and treated my dog and me with the utmost respect and care. Read Less

Dr. Tims and Staff saved our dogs life. We brought our dog Nikki in with a severe case Pyometra. She had lost weight and wasn't eating. She went through surgery the night we brought her in. I got a call later that night after the surgery and Dr. Tims let me know that she went into arrest, but that she made it through. It has been 3 days and now she is eating. She has gained weight back and is on the road to getting better. Thank You very much to Dr. Tims and the Staff. I have my Best Friend by my side. There's no better feeling in Life. Thank You, Nikki, Jenny, and Chris Read Less

My boyfriend and I took our 11 year old cancer ridden lab to this clinic after a heat stroke. We thought we could put her on fluids and take her home after a few hours. They calmly told us that there were more complications, and that our sweet Ellie wouldn't make it for very long. We've been to a few clinics before and none of them had as much tact and grace as they did. They're job isn't always fun and we rest a lot easier from our experience with them. Read Less

My boyfriend and I had to take our labrador, Jack, here last night and were amazed by the quick response and love that our sweet pup received. This staff is incredibly competent and worked as a team to take care of our Jack. I would highly recommend this facility! Read Less

I took my dog in on a Friday evening around 10:30 and we were seen immediately by Dr. Tims. He was very thorough in his examination, and was reassuring even while I was extremely upset. The vet techs were wonderful with my fur baby. She had to stay in the hospital for several days under the care of both Dr. Tims and Dr. Tomblin. They were both great about calling with updates and answering my (many) questions without hesitation. They both spoke about my dog as if she were their own. I could tell that they truly cared about her. Although it was a very scary and serious situation, I had no doubts that she was getting the best care possible. I am so very thankful to everyone here, from the receptionist to the doctors. Each person was fantastic and I appreciate everything they did for us. Read Less

I took my dog in on a Friday evening around 10:30 and we were seen immediately by Dr. Tims. He was very thorough in his examination, and was reassuring even while I was extremely upset. The vet techs were wonderful with my fur baby. She had to stay in the hospital for several days under the care of both Dr. Tims and Dr. Tomblin. They were both great about calling with updates and answering my (many) questions without hesitation. They both spoke about my dog as if she were their own. I could tell that they truly cared about her. Although it was a very scary and serious situation, I had no doubts that she was getting the best care possible. I am so very thankful to everyone here, from the receptionist to the doctors. Each person was fantastic and I appreciate everything they did for us. Read Less