I can't thank the vet staff here enough. I showed up around 12:30am because my diabetic cat had a seizure and became extremely hyperglycemic and near death. They took her in and immediately began doing what they needed to do to get her well again. The up front charge was a little pricey (understandably so, since I had to leave my cat overnight and they needed some form of security deposit), but they give you back whatever you don't spend. The staff was very attentive, understanding, and communicated extremely well. They clearly love what they do and do a tremendous job. I am so grateful and can't say enough good things about this place. Read Less

How can say this nicely... I took my 8 year old in for an exam because he was acting weird. I explained how he’d lost a bunch of weight and wasn’t eating. They said ok let’s do some blood work and see what’s wrong. After the results came back they told us it could be a number of things. They gave us medications to treat all these things. We wanted to narrow it down, so we said we would like to rule out the simple things first. We brought in a fecal sample, after calling for the results that were suppose to be in the next day I had to bring in another sample a week lasted. They had never tested the first sample and no one was ever there for me to speak with.(so they kept saying) after we got results we ruled that out and started him on steroids and. After two weeks I felt like he was getting worst they wanted to be another blood test to see if he was getting better, but we could see that he wasn’t. We made him another appointment for a second opinion and they gave him an x Ray. He had cancer! That was not even on the list of things it could be. He was so weak by then he wouldn’t have survived surgery. They are the reason my family lost a son/brother. They want all your money and gave no real results. I am disappointed with your service and not being able to help my family. It’s like they were avoiding me when I called for results. Read Less

The compassion and kindness the staff showed us when our fur baby died was unexpected and amazing. They truly went above and beyond and I am so grateful to them for helping to ease our pain. I would recommend them to anyone. Read Less

This is the best veternariy office I've ever been to. I've been coming here for the past 2 and half years. The staff are nice and extremely polite the doctors and nurses are full of information. And best of all they will work with you on prices, I've had two huge bills there 1 being very recent. They talked with me to see what we can do that way I can get my baby seen and helped and don't have to worry too much about cost. As we know vet bills can be just as expensive as our own human bills. I love the fact that they are open 24/7 so if something happens during the night you can get your fur baby there to be seen. I highly recommend them... They are the best veternariy clinic out there! Read Less

As usual, another worthless 24 hour vet. Took my outside cat in because he wasn’t eating, has lost some weight, and not moving around much. Advised the last couple of times we had this issue, it was worms. I told them it was worms. I know this cat and his issues. After a couple hours and a test they basically gave him antibiotics and some fluids and me a $250 bill and we left. They had wanted to do all these other test and charge more but I said no. And this morning I check on my cat and of course, he has worms. Like I knew when I walked in, I would waste a bunch of money to get nothing fixed. I’ll have to take him to my normal vet who will fix the issue like always. Probably because he listens. Read Less

We just got a dog from the shelter. That same night he started getting sick. The shelter gave us a voucher to see one of several vets. We went to Hullen Hills Animal Hospital. The staff and Doctors there were amazing. It was the first vets of many I had been to in the past that didn’t guilt trip us into a lot of stuff we couldn’t afford while at the same time providing the best of care for our dog. If it weren’t for these amazing people my dog would have died. There isn’t anyplace I will ever take my pet. Read Less

My wife and I spent our morning with the team at Hulen Hills, and they were incredible. Everyone was exceptionally kind, informative and patient with us. It was a difficult morning for us, and the staff was very sensitive toward our situation. Dr. Stone was remarkable and I am so thankful to have a vet like him in our area. Thank you!! 🙏🏻 Read Less

We took our cat here in an emergency situation. We had to let him go. Dr. Stone who was not our regular vet was WONDERFUL in helping us in the sad place we were. We called our Vet who had nothing but good to say about this place. We are so thankful for his compassion and patience with us. He was a great example of what all vets should be. We love our Vet as well. But in time of emergency we could not have ask for better care. Thank you for your service to animals❤ Read Less

We took our  sweet new kitty to Hulen Hills for shots and to be spayed. Had the best experience. They had a pre-check up and answered all of her questions plus called us and spent quite a few minutes explaining how procedure had gone for our  kitty. They were so kind and made her feel comfortable. I will definitely do our follow-up visits there and recommend their services. Read Less

Our dog Khaleesi had escaped from our back yard and ran into a large barbed wire field close to our house. We spent over 3 days searing for her and on the 3rd night she showed up bleeding from her face and nostril.We initially thought that she was hit by a car or cut her nose on something. We took her to the emergency room, they stated it was just some trauma to her nose and that it should heal up fine. Fast forward to a month later, the top of her nose had healed but she was breathing strangely and mucus was coming out of her nostril. We took her to Hulen Hills. They took X-rays. Khaleesi had been shot in the head.... My heart sank through the floor. The fact that she was still alive was a miracle by itself. I felt myself shaking, some people are so cruel....The bullet had entered through her nostril, pierced the roof of her mouth and lodged itself in her throat. Dr. Steve Hotchkiss stated that retrieving the bullet would be a risky procedure due to the proximity of major arteries. The professionals at Hulen Hills not only retrieved the bullet, but also took a skin graph and sealed the roof of her mouth. Khaleesi is doing great now, she has fully recovered and is back to her normal self. She is one happy girl. We owe a great deal of gratitude to Hulen Hills. Read Less

I went in for a cat emergency. Got right in to see Dr Beach who was wonderful. My cat was there awhile, so we rotated through several shifts. Each doc was extraordinary in their care and services to my Joey, and continually kept me informed of my pet's progress. They could not have been more kind and knowledgable. My cat is on the mend and home again thanks to their care and expertise. Staff is wonderful as well. Will definitely return; hopefully not under emergency circumstances! Read Less

Overall great experience. Vets were kind and understanding. My dog is already feeling a lot better after only a few days of medication. It was a little pricey for our budget but overall, worth the money. I'd recommend them. Read Less

Great team of vets who really care about their patients. Everyone is attentive and really cares about my furry kids. They do not rush through an appointment and take the time to get to know their patients. I have been taking my dogs there since 2010 and I would not go anywhere else. Read Less

I really like this place. My cat was very sick and now she is back to her old self--thanks to Hulen Hills Animal Hospital. Great hours too for standard appointments (late in evening)...that I really like. Thank you!!!! Read Less

I've always had excellent experience every time that I went there for my Cresteds. The Dr.s are fantastic and truly care about the pets and the Nurses are always very helpful and kind. Saying all that, this last time that we went I was surprised to feel like I was being pressured to purchase things that I didn't need. There was a different Nurse there than I had ever had and he was more like a high pressure sales person instead of a nurse. His name was Anthony and I was quite disappointed to leave so tired after having to go over everything we were getting more than once with him, to make sure he didn't add things that he felt we needed but, even the Dr. didn't think we needed. Other than this one experience, we've always had wonderful service and have always left feeling good. Read Less

HUGE FRAUD!!!!!!They play on your emotions and quote expensive procedures and then put you on a guilt trip to pay their highly inflated prices. To make matters worse, they charge for procedures that either were not done at all or never needed. They make a worst case diagnosis just to make up some kind of emergency for the animal to make you panic and willing to pay anything to help your pet. I have had my regular vet confirm that the broken leg my cat was supposed to have never happened. They charged for a tendon operation that was never done or even needed. These people are just incompetent greedy sharks that cold heartedly play you for all your money and your pet doesn't even get the real care it needs. I am not the only one, just read the other reviews, If I did not have an emergency and read these reviews first I would never have come here. These people need to be investigated and go to jail. Read Less

I have been bringing my dogs here for 8 yrs to be treated and/or boarded.  Up until two years ago we never needed vet care other than regular checkups and vaccinations. It was at that time I started noticing changes in care. They are more expensive than other vets in the area but I stayed with them because it was convenient and I thought they were receiving good care. I brought in my female Great Dane a couple months after she delivered 11 puppies. Brought her in because she was nervous, and began barking at everyone. Asked if a sedative would help or what could I do. He looked at me and curtly said "we don't give sedatives here, but if behavior continues you will have to put her down". Then he offered the name of a dog psychologist. Decided I would never again use that vet and always have asked for a different one if he was offered. My female has since settled down. My older Dane (10 1/2) has hip dysplasia and has trouble with balance and walking and getting up. He is on routine doses of Caprofen. Last year I had to board the three of my Danes over a long weekend. I was almost out of the Caprofen so when I brought them in on Friday I asked them to start a new bottle. I was assured they would. On Sunday the vet called me to tell me my dog had fallen down and they had to keep him in the hospital which was an enormous bill. When I picked up my dogs on Tues I asked for the bottle of Caprofen they were supposed to have opened and given to him twice/day. They forgot to give it and never even opened a new bottle. It was no wonder he fell down.Just the other day I called at 9am to order a refill of the Tramadol my dog is now on for pain. I asked if I could pick it up after 5pm and they assured me I could.  I had brought my dog in just a week before for an exam. I understood they had to see him before refilling his Tramadol. I agree with this and did bring him in. So I could not understand why I had to wait a half hour for the vet to fill my script when I had called it in 8 hrs earlier. The girl behind the desk snapped and told me "it is a controlled substance, that is why the doctor has to check it". Yes I know this, but why did it take 8 1/2 hrs to 'check it'. This was the last straw. I will never take my precious Danes to that place again. Office staff is incompetent and at least one of their vets is a cold hearted man who should never be allowed to treat animals. I have spent thousands of dollars there over 8 years. They will never see a cent of my money again. Read Less

i was a little leery of this hospital because i had heard it was expensive , but a couple i great respect use hulen hills for their previous king charles. and it is very convenient and it has a full-service boarding facility. thru my own fault, i ran out of my cat's special prescription protein food but hulen hills, which did not know me from adam, used extra effort to obtain the food. excellent customer service. clean hospital. later i brought my perfect precious cat to dr stone for her annual check up. again, excellent service. turns out, the royal canin at hulen hills was a few dollars LESS than previous vet (big chain) as was the full exam  office visit. good , attentive medical care, clean waiting area and exam rooms, friend knowledgeable staff in ALL areas. Read Less

It's not possible for me to say enough wonderful things about this place. We started coming to Hulen Hills 12 year ago when we adopted our first dog. Just recently, we had the devastating experience of having to put that sweet dog to sleep. All of the vets involved from diagnosis to final departure were so incredibly caring, as was the staff. They were respectful and sat on the floor and cried with us. A week later I received the most sincere cards from both the clinic and spa staff relaying their sorrow over our loss. It meant the world. 3 years ago, I had an accident and ran over my little dog with my car. Dr. Hotchkiss saved him from death, very literally. There was no reason whatsoever that he should have lived, but he did and is a happy and healthy member of our family now, 3 years later. Every experience I have had from starting with a puppy, annual care and well being, to escorting our dearest pup over the rainbow bridge has been done with love and care. I would drive any distance to have these wonderful people care for my beloved dogs. Read Less

EXCEPTIONAL SERVICE!!! THE ABSOLUTE BEST! We recently had to put our oldest dog to sleep. This wasn't the first time, as we've been rescuing dogs for over 20 years; it's an inevitable and unfortunate part of life. With that said, the level of Professionalism, Compassion and Respect that the entire staff at Hulen Hills showed us and our beloved "Gretchen" was nothing short of incomparable. More businesses need to strive for this level of service. We can't thank you enough - John & Bonnie. Read Less

Fabulous. We have been here for both an emergency situation with one of our cats (our first introduction to this clinic) and we now go here for our cat's annual checkups, and for any health issue they might run into. We would never go anywhere else. I'm so happy that my 1AM panic attack with one of our kitty's health led me here, as we have officially found "our vet." We see Dr. Stone who is outstanding, as is the rest of the staff. Quick to action in an emergency and honest recommendations with absolutely NO guilt or pressure. LOVE LOVE LOVE! Read Less

Hulen Hills does a great job caring for our dog. We have seen many different Doctors there and everyone of them have been very thorough. I highly recommend Hulen Hills. The only disappointment is they are no longer taking American Express. Read Less

If you care and want your pet to live, don't take them here all they want is your money They will tell you it's going to be ok, just as long as you can pay $2000.00 and the same day you're digging a hole for your baby. Just a rip off, never take a sick pet to these people. Read Less

Initially I was impressed with the nice facility and friendly staff. ...but was unimpressed with the doctor.  She was very young and seemed inexperienced.  But the worst thing was NEVER getting a call back from the doctor. ...over and over.  I have learned when I am told that 'the doctor will call you and discuss test results' or any other important reason for a call back....I no longer can expect it unless I repeatedly call and request that the Dr Thinnes call me back again and again.  I have an elderly dog with serious health issues but obviously the doctor is not concerned or just too busy....NOT the kind of care I want for my baby girl who's time with me is very limited. I am now looking for a more compassionate and concerned vet to help us through this difficult time who will take the time to call me to discuss test results or plan of action....Very disappointed. Read Less

I have experienced great care for all 3 of my dogs at this facility. The doctors and staff are very caring and knowledgable. The facility is able to run most test and blood work within minutes. I trust them with my fur babies life. For emergency care you will pay more. But they are less expensive than other emergency clinics in the area. We've visited the facility several times for a rattle snake bite and pancreatitis. I trust them and they are affordable. So grateful for this clinic and staff. Read Less

You are all like family. I totally trust you all. My dogs are comfortable with you. You keep us posted when visits are due. Appointments are easy to make and you offer flexible hours. What more could we ask for? Read Less

We love Dr. Early. She is very kind, gentle, and thorough in her examination. (We really don't like that last part, but we let her do her thing anyway). Actually Wilson is a screamer which hurts everyone's ears, but he doesn't care. So we are thankful for Hulen Hills, Dr. Early, and formerly Dr. Daily. We have always felt loved and cared for when we are there. Thanks to all the staff for being available for us, this helps our mom feel better about taking us to the doctor! yours truly, Wilson and Maggie Van Y Read Less

We have always been pleased with the treatment that the staff has given to our Chihuahua. He is 14 years old and still in good health which is partly due to the medical care that he has received from Hulen Hills. We have found Dr Nigliazzo to be very caring and knowledgeable. On our last visit,the nurse caring for Ace was named Stephanie. She was very patient and had a calming influence which we very much appreciated. I would give Hulen Hills a 5 star rating for caring ,knowledgeable treatment. Read Less

We love Hulen Hills and all of the staff! We saw Dr. Mike Nigliazzo this time to remove an abscess on our dog and he was wonderful. Very thorough and explained everything until we didn't have any other questions. Extremely caring and realistic. The nurses were also just as great, patient, and loving to our dog. Wouldn't want to go anywhere else with our four-legged child. :) Read Less

We have been using Hulen Hills since we moved to Fort Worth in 2008, and have never considered looking anywhere else for vet services. The front desk staff is always friendly, and works to get us an appointment that fits our schedule. The vet assistants are kind and caring towards our dog, and listen to our concerns. The veterinarians are amazing! They do a thorough exam, offer various treatment and medication options when in need, and are great at offering cost saving tips. The follow up at Hulen Hills can't be beat. There is no one we trust more fore our four legged family members. Read Less

the service and compassion were excellenthowever their prices were exorbitantit cost is $390 to have our animal euthanized.  No diagnostics, no exam - we walked in knowing the plan but yep almost $400.  Granted $125 of that goes to the private cremation we selected, but the other fees were $100 for the room, $40 for sedation medication (so the actual medicine does not hurt), and then $125 for the actual euthanizing (5 minutes of the doctors time) I appreciate their compassion and skill - everything was handled extremely well and the staff was just so good from the receptionist to the doc...  but seriously on these prices? I get emergency medicine is expensive but this seemed a little gougey.That said, I'd do it again and if money is no object I'd give this place a hundred stars. Read Less

We've used Metro West on several occasions, the last being on Christmas Day, when we had to rush our 14yo Akita mix in.  They've always been kind and quick, especially that day.  As soon as we walked Cubby in, she collapsed and had an accident.  The employees were fast in getting her on a stretcher and to the back and cleaning up the mess while I had a break-down.  They escorted us to a room immediately and within moments, we were told an X-ray was needed and we were asked if we consented to the cost.  Of course, we agreed, and it seemed like only moments later the doctor came back in and gave us the news - she had severe bloat and at her age, they didn't recommend surgery...instead, we were told the most humane thing to do would be to have her put to sleep.I don't remember a lot after that point, as I was pretty hysterical.  My parents were driving in from Joshua so they brought Cubby into the room to be with us until they got there so they could say goodbye, too.  The doctor gave her pain medicine so she would be comfortable.  When my parents arrived, we said our goodbyes, and they let me lay on the floor and hold her while she went to sleep.Everyone was incredibly kind, patient, and skilled.  The doctor (I can't remember her name for the life of me) kept reassuring me I was doing the right thing and didn't make me feel rushed in making a decision.  And they let me lay with her afterward, for as long as I wanted to.  Like others have said, they are expensive.  Very expensive.  And they make sure they get their money.  That's really the only negative thing I have to say about them.  During the whole process, they made absolutely sure we were going to pay them before they'd do any procedure or give pain medicine.  I get it....they have to make sure people aren't going to leave without paying or argue about charges, but in that moment, the last thing I cared about was the bill.  I just wanted her to be taken care of.  I guess I'm just more accustomed to our normal vet who has never made us feel pressured in that way. The visit, X-rays, pain medicine, euthanasia medicine, and cremation all came out to over $700.  (We opted for private cremation, which made it more expensive.)  That being said, I'm glad they were there for us that night.  And they even offered to take paw prints of Cubby, which our normal vet doesn't do when pets pass, so that was a nice surprise.  About a week later, we got the paw prints in the mail, along with a nice card.To sum up:  nice place, kind people, skilled employees, but expensive. Read Less

I took my dog here when he injured his paw (ripped his nail) while playing fetch. I took him here because it was close and I didn't need an appointment because I could do a walk in emergency visit. I ended up making an appointment anyways and it was cheaper being seen as an office visit instead of emergency. The two male staff seemed incapable of handling my 70lb dog. I had to carry him myself back to the door leading to the treatment room to have his nail removed.I asked they sedate him to do this as he seemed to be in pain and he becomes extremely anxious at the vet. I also asked they go ahead and trim all of his nails while he was sedated. They then had me pay the higher of two quotes for the cost of the procedure which was about $100 more than what it would have cost at my last vet. No one ever called me to tell me he was ready to go. I had to call and ask after an hour. When we got home, I realized not only did they not clip the rest of his nails even though I was charged for it, I also had to keep stimulating my dog to get him to breathe. He was only breathing 2-3x/min and would not stay awake when I tried to wake him up. They way over sedated him, and it took about 16 hours to wear off where I didn't have to keep monitoring him constantly and poking him to get him to breathe. Would not recommend these people. Go to VCA down the road Read Less

Never had such a bad experience.  Ended up walking out.  Complete incompetence when it comes to just running the place, let alone the vet care.  They take great pride in having televisions in each room, which you will need for the hour plus wait for a vet who won't tell you what's going on and will spend about 3 minutes with your pet before handing you the remote control for more tv watching.  Vet care, grooming, boarding, head to Arlington Heights.  ER head to VCA or Fort Worth Animal.  I don't care if this is next door, take the time to drive somewhere else. Read Less

AVOID, AVOID, AVOID. Go to VCA Fort Worth Animal Hospital--it's ten minutes west on 30, at the Las Vegas Trail exit. This place price gouges. I had to call around due to putting my sweet kitty down after hours one night, when it can become apparent that he was not doing well with his terminal condition. This place wanted $300-400, "depending on what I wanted." That sounded horrible, but I think they mean in terms of cremation. VCA was about half that price. This was about 7pm. Run away. Read Less

My 6 year old Rottweiler suffered from extreme heat exhaustion after a quick walk. I was in a mad panic to get him help fast. We Googled the nearest 24 hour clinic and these guys came up. The staff was great and went straight to work trying to save his life and prevent any further health damage. My dog is alive and recovering day by day because of their care. The final bill was high but you pay for what you get. It's an ER. They have all the emergency equipment to get the job done and cover all the important life saving procedures. I recommend them in the event of emergencies. Read Less