Up until last week, I had had nothing but positive experiences with Watauga Animal Hospital over the past 5 years. Last week my 4 month old kitten came down with a bladder infection, which can be very... Read More
Up until last week, I had had nothing but positive experiences with Watauga Animal Hospital over the past 5 years. Last week my 4 month old kitten came down with a bladder infection, which can be very serious. My first grievance is that this potential emergency was turned down for an appointment when the vet practice was contacted over an hour before close, resulting in a very expensive trip to an emergency vet clinic, for a temporary fix. The next day, I took my kitten into Watauga Animal Hospital, and they acted as if they would do what was needed to help him. By 3 pm, they had called to tell me that they were out of the necessary catheters to help him. They'd get more in the next day. The next day, when their order arrived, the needed catheters were not received. Dr. Tran and her associates proceeded to tell me that I needed to take my kitten to another vet as they couldn't obtain those catheters, and after speaking with them at length, it is apparent that they were unwilling to work with any other area vets to obtain these necessary supplies. After having care voluntarily terminated by this vet, they proceeded to charge me the full amount of their quote. Unacceptable. As a service provider, if you don't have the necessary supplies to finish a job, you should not START that job. And if your incompetent supply chain management causes you to not be able to finish, that is on YOU. To sum it all up, I took my cat to a different vet, who has worked with my kitten for the past 5 days (3.5 days longer mind you), successfully treated him, and is charging me $100 less. Watauga Animal Hospital will be out of business if they can't figure out how to manage their practice, and it will be to the betterment of the animals of their community. They may yet end up in court if they can't figure out how to uphold their end of a contract. Good luck Dr. Tran Read Less