Watauga Animal Hospital

Our Giant Schnauzer puppy was in need of vaccinations, so on a whim, my husband called to see what the next available appointment was. As luck would have it, we got in the same day only about an hour and a half after he called. The staff was extremely friendly, chatty, and kind to my family and puppy. We were seen quickly after the paperwork was done, and I was super impressed with Dr. Tran and her vet tech. This was the first time that Luna had been around people other than family, and I don't think she even noticed the shots, she was having such a good time loving on all the friendly people! Prices were very reasonable. Thank you for taking great care of Luna! We will be back! Read Less

I have always respected Dr. Tran and her staff and appreciate very much the kindness and consideration they have for the animals I present to them for attention. They ensure that my cats have the best care possible. They truly immerse themselves into what veterinary practices should be, keeping current on trends in the science, applying knowledge as well as wisdom to each situation, and being friendly. They are not a cookie-cutter practice; each patient is unique and they recognize that. There have been times when I thought I might be stretching their resources a bit, but they have accommodated every request and even had time for some personal chatting with me as a caretaker and client. I recommend Watauga Animal Hospital to any pet parent. Read Less

Have been bringing my pets here for years; even before Dr. Tran took over the practice. Let me start by saying that service, quality, and friendliness of the staff have increased exponentially since Dr. Tran started running the show. Every time I bring my pets here, I feel as if I’m part of the ‘family’. Everyone knows my pets (all four of them) and me by name. I end up spending way too much time chatting with everyone there, after my pets’ 15 minute appointments, because it’s truly a family here. The experience is way different than taking my pet to one of those big box corporate chains that care way too much about you being a number than a client. A note for the negative reviewers out there. There is absolutely no reason to slam someone's livelihood or way of life because you obtained a Veterinarian Degree from the University of Google. How would you like it if someone came to your work and yelled at you for following the guidelines and doing your job as it is supposed to be done and thinking that they could do your job with no experience, training, etc? Please learn a little bit of compassion for everyone’s profession, especially for Veterinarians. Do you realize that some regard the profession as one of the most difficult medical professions there is? Humans are complicated physiological beings to begin with. Imagine having to be an expert in multiple species and classes of animals! So before anyone slams a doctor of any background, put yourselves in their shoes. Most us would never even be able to finish the rigorous schooling, residencies, and certification they had to endure. Dr. Tran and staff, don’t worry about the negative people out there. Misery loves company. Keep up the good work! Read Less

I would just like to share how these money-hungry imbeciles have been over medicating my dog on Nexgard for the past three months WITHOUT telling me. My dog ranges between 9.5 and 10.2 pounds depending on if she wiggles on the scale. They have been purposely giving my dog the medium-large dog dosage, not telling me and over charging me. I don't care about the money. I care that they almost poisoned my dog with their money grubbing ways! Please if you go here, check your dogs dosages on medicines, then ask for an official copy of the medication, and research it yourselves. These people truly don't care for animals. They only care about money!! Read Less

Had to schedule an emergency appointment for my new kitten about a year ago (when I was new to the area) and ended up here - even though it's relatively far from home - because they had a same-day appointment available. After they saved my kitten's life that day, I knew this would be my new vet. Yesterday, they gently and quickly removed a growth from my 11 year old dog's neck/cheek (which had been scaring us for weeks), charging a very reasonable amount. Every single appointment and experience I have had here has been 5-star. All of the staff are friendly, efficient, and knowledgeable, and I appreciate that they have ALWAYS followed through on calling when they say they will, and doing what they say they will. I highly recommend Watauga Animal Hospital. We love you guys! Thank you for all you do! Read Less

Our Toy Poodle Teddy slipped under our backyard fence and we couldn’t find him, we found out the next day he was hit by a car, and that some teenagers tried to find a place to bring him, they brought him to Watauga Animal Hospital and by then he had already passed. They kept his body there and my husband went to see him. he was very upset but was treated so wonderfully there, he decided to bury him himself instead of having him cremated. They didn’t charge him a dime and yesterday we got a sweet card that was signed by all the staff offering their condolences. It really touched our hearts so much to receive that card knowing that we never spent any money there but they were still so kind to us! Read Less

We just recently moved from Austin, and Watauga Animal Hospital was the closest. My dog as a history of ingesting foreign objects, so there was a concern. I brought him to Dr. Tran to evaluate. The staff and Dr. Tran were very professional and nice. Dr. Tran was very knowledgeable and thoroughly explained diagnoses and treatment plan. She did not perform any unnecessary tests and pricing was fair. I am a physician, so I do understand how important it is to seek out the best care. I trust Dr. Tran and her staff to care for my 4 legged family member. Read Less

Great and friendly staff. Thank you for caring for my puppy. The wait was not that long - everyone was so helpful.I trust them to watch my dog overnight for a few days. They assured me my dog would have a good time and they were right. My dog was a happy fellow when I returned to pick him up. Read Less

My dog ate a few things he wasn't supposed to and started throwing up everything: food and water. I called my vet when I woke up to try and get him in immediately and they did nothing to help. After calling a few places and still getting nothing I called Watauga Animal Hospital. At first they told me they could get him in at 3 and after being on hold the lady came back on the phone and got me in sooner at 10:30am. They were so helpful and so understanding. My dog ended up needing surgery and even though they couldn't do it there on a saturday with late notice they made a phone call to another clinic who could help my sweet dog. I highly recommend them and will be going here from now on!Read Less

On October 31st I had to put my sweet dog Honey to rest. The gentle, thoughtful, and considerate staff were amazing. What I didn't know is that they would go a step beyond amazing. Today I received an overwhelming expression of love in the mail. A card with sweet messages of support and my gal's paw print in a soft foam heart. I'm totally blown away. Nothing but good things to say about the care she received when well and beyond. Thank you all. Read Less

Up until last week, I had had nothing but positive experiences with Watauga Animal Hospital over the past 5 years. Last week my 4 month old kitten came down with a bladder infection, which can be very serious. My first grievance is that this potential emergency was turned down for an appointment when the vet practice was contacted over an hour before close, resulting in a very expensive trip to an emergency vet clinic, for a temporary fix. The next day, I took my kitten into Watauga Animal Hospital, and they acted as if they would do what was needed to help him. By 3 pm, they had called to tell me that they were out of the necessary catheters to help him. They'd get more in the next day. The next day, when their order arrived, the needed catheters were not received. Dr. Tran and her associates proceeded to tell me that I needed to take my kitten to another vet as they couldn't obtain those catheters, and after speaking with them at length, it is apparent that they were unwilling to work with any other area vets to obtain these necessary supplies. After having care voluntarily terminated by this vet, they proceeded to charge me the full amount of their quote. Unacceptable. As a service provider, if you don't have the necessary supplies to finish a job, you should not START that job. And if your incompetent supply chain management causes you to not be able to finish, that is on YOU. To sum it all up, I took my cat to a different vet, who has worked with my kitten for the past 5 days (3.5 days longer mind you), successfully treated him, and is charging me $100 less. Watauga Animal Hospital will be out of business if they can't figure out how to manage their practice, and it will be to the betterment of the animals of their community. They may yet end up in court if they can't figure out how to uphold their end of a contract. Good luck Dr. Tran Read Less

They treated my dog for a dew claw injury in which they did fine.  241 bucks fine. I was concerned the next morning as his paw looked like a club.  Swollen.  So i brought him back in and again the young guy dvm i assume, checked him out.  We had a nice chat.  He offered to show me how to clean my dogs ears which was nice again.  I was really liking this place until this vet tech young girl brings me a bill for 48 dollars.  I came unglued.  I paid 241 just less than 24 hours ago, i bring him in for a follow up and you want you charge me 18 bucks for 4 drops of ear cleaner and a nominal office visit fee?  Really?Needless to say she was able to waive the charges.  3 stars because of thier billing practices.Be sure on a follow up if you go for one that they don't double dip you. Read Less

This animal hospital recently changed names so none of the reviews from before are showing up. So to repeat my previous review:Love this vet and the staff! We have two dogs, one very healthy and one with major ongoing medical issues; both have gotten great care here. In the case of our sick dog, they have been great through his (numerous) emergencies and they always call to check up on him after our latest crisis. That means a lot! They are also really great about giving you an estimate of treatment costs before you proceed. Dr. Tran will tell you what the ideal treatment would be but will also work with you to pick the most crucial parts of treatment to keep costs down. This is essential for us as the recommended treatment is *always* hospitalization but it is not financially feasible to do that every time. Her recommendation to hospitalize is legitimate, not bill padding, but she knows we can do a lot of his care at home. Summary: good for basic care and excellent for high needs animals. Read Less

We had to bring in our elderly dog to be put "to sleep". She was 18-1/2 and had lived a good life but her time had come. The staff was absolutely wonderful! Compassionate, professional, informative, I can't say enough good things. They gave us all the time we needed to be with our pet before, during and after the procedure. They then took the time to send us a wonderful reminder of her (a small heart with her paw print and her name) and a condolence card with all of the staff's signatures and notes of sympathy. I feel that went above and beyond. Read Less

It is a mixed review. My pet was treated quickly in an emergency. When I picked him up, I did not get to see the vet, but had spoken to the relief vet earlier in the day. Originally, I was given an estimate, told to pay half upon dropping off my pet. Front desk was nice, vets were nice, though all relief vets. But before I walked out after dropping off my pet, I was told I had to pay the entire balance up front and that was for the high end of service cost, not the low end. It was Sunday afternoon and an emergency, so I paid the full amount. I do not feel good about the charges and the full up front payment. Don't know if this is a common veterinary office practice to say we'll take half now and you can pay the balance the next day. But before you leave, your told to write another check to make payment in full. Nice to have a local hospital, but the business practices are questionable. Also, my one pet has been seen by 4 different vets. Read Less

Awful. My dog has hip problems, so I set an appt just around the hip problems. They ended up telling me I need x rays and they would probably refer me to a specialist. I asked if the next specialist would require X rays and they said yes. So I kindly denied those services as it would require sedating my dog. Not sure why they even offered. After that they said vaccinations are 97. I asked per dog? They said oh that's total. When I went to pay, my bill was 290. Turns out it was 97 per dog and not "total." Also they did 0 for my dog's hip. They told me it was bad and I should see another vet. A complete waste of my time and money. They should've told me this before I booked. At the end of the day, I paid 290 for vaccinations and to be told I need to see a vet. If your dog has problems, don't waste your time here. Go to a real vet who can actually fix it. Also I called up there to complain, I very politely stated how I felt, and she hung up on me. Terrible business. Read Less

Average prices, but friendly staff and doctors. Very convenient location and operating hours. I like the conservative approach they haven taken with my dog's issues and I trust that he's in good hands. Read Less

Would NOT recommend them...combination care service my dog received and MAJOR customer service FAILURE afterward. I took my dog in for a bump under his eye that burst. Went in on 12-8-15 and was seen by a relief vet who took all of 5 minutes with my dog, said his teeth caused an infection, blood work was taken, antibiotics prescribed, a dental procedure suggested, an invoice handed over to me. I asked if the wound should be cleaned and the bump drained more since it seemed to me that was needed, but was told no. The next day I was e-mailed and asked to review them and I did through a link they provided. I was contacted by them and they apologized and said the relief vet would not be returning. To give them the benefit of the doubt about care service, yesterday, 12-9-15, I asked for and got a dental quote for the dog I brought in and his sister who also needs dental done. Total combined for both is about $800.00...I booked their appointments. Last night I noticed my dogs wound bleeding and again noticed that the bump looked like it needed draining. My job is near them so I brought my dog to work with me this morning, called them, and said Id like to bring him in for the wound cleansing that didnt occur and I felt I shouldnt be charged for it, given my initial not-too-pleased experience and my still willing to give them another chance with the dentals. I was told no, that the wound cleaning was $24.00 and the fee would not be waived. I had to take my bleeding dog back home because I dont get paid until tomorrow and didnt have the cash on me. This is REALLY BAD CUSTOMER SERVICE. I will bring him in to them tomorrow and pay the $24.00 because his immediate need right now is more important to me than my irritation at them. However, needless to say, I will be shopping around for another place to do the dental service on my babies....I live in and work in a place surrounded by dog owners....they have lost not only me but anyone else I might have recommended.....it seems it all wasnt worth the $24.00 to them....HOW SAD IS THAT! Read Less

We love Dr Tran and Dr Smirmaul! They both treat my personal mastiff and see our local foster dogs for Save The Giants Rescue. The entire staff is so friendly and compassionate, and they have the best hours someone could ask for. Thank you CPO Watauga! Read Less

My Gazelle received the best loving care at this office. I would highly recommend your office to any and everyone. You showed love along with the wonder care that you gave. I will never forget the treatment we received from you all. Thank You many times over! You guys are wonderful. Read Less

Such a wonderful place! We came in without an appointment because my cat was suddenly sick, and we were seen quickly without any problems. Everyone was so sweet to my Holly and she was fixed right up. The staff here couldn't be more kind and they are very thorough in their examinations. We have definitely found our animal clinic for life! Read Less

Just cant say how thankful I am for everyone who helped my sweet furbaby and was so super nice when we came in. Will make this my regular Vet!!!! They called to check on him also. Great friendly people. Read Less

The best vet EVER! Our 12 1/2 year old collie became very ill a few weeks ago and we made the tough decision to put him down. The staff were amazing, so patient with us as we took our time saying our goodbyes and so thoughtful. We just received the most precious gift and card from them and it melted my heart. Thank you so much! Read Less

I want to thank the wonderful vets and techs and staff for the way the took care of Lexi in her last days. She has been coming to this location for over 13 years and they were like family to her. I was unable to be by her side when she passed but her friends at community pet outreach were attending to her, and even one kind soul took Lexi home with her so she wasn't alone when the time came. Thank you all! Read Less

This is THE BEST vet ever! Our kitty unexpectedly passed away a couple of weeks ago while we were on the way here with him because he was having difficulty breathing. Today we received a very sweet card signed by everyone in the office and a precious little mold of our kitty's paw. It was such a comfort and we will treasure it forever! Thank you for your kindness and love. Read Less