I’ve never had a reason to post a bad review before until now. In the small town where I am from people who work in vet offices have a natural love and talent for what they do, unfortunately this plac... Read More
I’ve never had a reason to post a bad review before until now. In the small town where I am from people who work in vet offices have a natural love and talent for what they do, unfortunately this place does not follow the same rule. This is not a reflection on the veteranarian himself as we did not actually see him, but for his employees. How can you show how easily you are inconvenienced to do your job? The “red” headed girl there stared at us blankly, gave attitude, looked unprofessional, and seemed to have a problem with anything we could have brought in. Instead of being asked “how can we help you, what’s going on today, etc” we were warmly welcomed with a rude “can I help you?” After we told her what’s wrong she stared again instead of promptly checking to see how she can “help”and assist the situation. Then confused as to why we brought a dog into an animal hospital she questions “who’s that?”. I cannot begin to describe the attitude we received, it was almost as if we intruded into her home in the late hours. Whilst this small transaction of words is happening another woman’s dog has an accident. The other employee cops an attitude and heaves an “oh great” as in this dog has single handily targeted her to ruin her morning. I get it, it’s not an ideal start, but accidents do happen. And the field of career you decided to take, that’s the kind of accident that happens the most. By this time the employee who first “greeted” us has come back to tell us her veterinarian is in surgery and cannot help us. Which would’ve been good to know from the beginning as we waited for about 15 minutes before she came back, 15 minutes we could’ve used to find someone to help our dog and would have been happy to help. Thankfully we were able to go to Hulen Hills animal hospital which gave us perfect customer care and we were confident with them taking care of our dog. Employees: you chose the career path you are in, learn to love it. Do not make your customers/patients feel terrible about their decision of walking in and choosing your service over the dozens of others in the area. Exute more confidence, care more, and have a better attitude and outlook. I will not return here, but that is the least of your worries Read Less