Banfield Pet Hospital

I was in last week for the one year check up and vaccinations.  Everything went well, everyone was great and had no issues.  This week I set up boarding and called to have my vaccination records faxed to the boarding center.  They told me my dog is passed due for a vaccination.  I told them I was there last week and she said she doesn't know why they didn't do it but I can come back to have another shot.  Wow.  I will admit that I don't leave reviews unless the ball has been dropped and thats exactly what happened here.  SMH. Read Less

Great doctors who took time for a good exam and listened to our concerns. Test results came back fast and medicine available onsite. They do not take walk ins so an appointment is a must. We went for vaccination and to check ears which confirmed treatment was needed. Overall visit lasted just over an hour. Easy to get to and lots of parking available. A little above average price but for great care and explanations from a vet it is worth it.Read Less

Very loving when it comes to animals. My cat does not like new people and they were very patient with my cat coming out of the carrier so he could be looked over. I also appreciated that all of the possible diagnoses were explained to me, but the vet did not jump to conclusions. I've had issues in the past with veterinarians just jumping to the worse possible cause and wanting to investigate everything at once which usually ends up being rather costly. But the willingness to take the possibilities one step at a time is so refreshing and greatly appreciated. Read Less

You can see my post under visitor posts. I honestly love Dr Bobo and every tech we have come in contact with. But the receptionist should never be allowed to work with people. I had to give this clinic the worst rating Completely because of her rudeness and bad attitude.She is the sole reason we will not be back. I hope she is let go soon or many others will be leaving. She is a detriment to this fine clinic. Read Less

I love this place and wouldn't think of taking my animals any other place. Dr. Bobo has been terrific in working with us with our dog's diabetes. Thanks to Chandra for typing out my instructions because she could just tell I was going to forget, lol. Read Less

Excellent staff, very reasonable prices, and great doctors. Dr. Kim saw my dogs during this past appointment. Just like Dr. Bobo, he is kind and very thorough. I would definitely recommend this office! Read Less

Dr. Bobo and his staff are awesome. They're also very committed to programs in FISD. I completed an internship at Animal Care Centre in high school and it was one of the best experiences I could ever have. Thanks so much for caring for my fur babies! Read Less

Does a great job with my female Heeler. Dr.Bobo Diagnosed a couple of things that have caused some weight gain as she has gotten older (10). She has lost weight and has more energy with a new Rx and diet protocol. My experience has always been positive with both my dog and my son's cat. I am Very appreciative of Dr. Bobo and his staff. Read Less

I've been going to Dr. Bobo for going on NINE years (!) now. Shortly after moving to Frisco with three aging dogs (one pretty special needs/high care), I asked the owner of the petsitting service I used who she recommended, and she suggested Dr. Bobo. It was totally on the other side of Frisco, from my home, but because that person was the only dog person I knew at the time and she was familiar with my animal companions and their health issues, I gave it a shot. There has not been a single time I've been driving either to or from Animal Care Centre that I have not thanked my lucky stars for her recommendation,  for Dr. Bobo, and for the loving staff at ACC. I could go on and on with personal anecdotes, but then I would never be able to finish this review. The short of it is this: Dr. Bobo is everything I could ask for in a veterinarian.  He's a true animal lover, he's honest and compassionate. He's also affordable. And he will LISTEN to you carefully and often remember things you don't remember mentioning when piecing together a difficult diagnosis. We all should be so lucky to have such a doctor. His core staff has been with him for years and the few I know of who left over the years did so because they were going to school or having a baby or something-(and even they had been with him for years prior). Again, I've been going to him for close to a decade, so I would know. That says a lot, because that has to be a kind of stressful job when you stop to think about the sad things they must see every week. Judging from all of the 'help wanted' signs I see driving past other vet clinics, I would say the staff at ACC must be quite a bit happier than other places' staff. And that means better care for your pet. With regard to the 'woman who works reception': OK, she's not the most superficially chipper person, but I think she's a genuinely good person in the ways that truly matter. There have been a few times I have really needed something and she has come through for me when anyone else would have said "sorry, I can't make that happen." That means a lot to me. It is not cheap having a senior animal companion, let alone multiple seniors, or (multiple animals of any age) if you try take care of them the way you should. But Dr. Bobo makes providing the kind of care your pets deserve affordable. He will not upsell you on unnecessary services or anything like that. He is a gentle, soft spoken guy, but if your pet has a terminal condition he will not give you false hope if you pursue this or that $$$$$$ treatment (and tragically, having lost a deeply loved dog to an always-terminal type of cancer, I speak from experience when I say those vets ARE out there). Likewise, when your pet has a treatable health condition,  he will give you different treatment options (where there are options) and tell you what he would would do if he was in your shoes (which often is not the most expensive option, btw), but ultimately, you decide what world best for your pet and your budget. No pressure. I've been so fortunate to have a life blessed with so many dogs and one cat, and a few foster dogs. Almost all of those beloved guys past and present went to ACC. This review is based on my personal experience with ACC, and contrasting that experience with a few other veterinarians I have seen in the area. You have many choices for a veterinarian in Frisco, but you will not find a better veterinarian and staff than Dr. Bobo and Animal Care Centre. Read Less

Dr. Bobo and his staff are absolutely wonderful!!! I have 3 cats and one is so difficult with veterinarians that most can't even examine her, (and I have been to several) but Dr. Bobo and his staff are patient, understanding, and capable of dealing with her while still being gentle. I moved from the Frisco area and am now close to Highland Village, but I will still make the drive to Animal Care Center in Frisco because they give the best care to my beloved cats. I am so thankful to have found Dr. Bobo and team! Read Less

I have taken my dogs to Dr. Bobo for years and it has always been a pleasure.  He is very sweet and compassionate.  The rest of the staff is great too, always feel like they really care about my babies. Read Less

My pet has been a patient of Animal Care Center for over 7 years. I found out that I needed to leave town at the last minute for approximately three days so I called ACC to schedule boarding for my 6 pound yorkie and was declined because his Bordetella shot expired 5 weeks prior. I asked if I was not leaving for another 32 hours would that be enough time to get the shot and board him as I didn't have any other options. I do understand the importance and safety of the other pets in the facility but I did not like the way I was treated after spending over $400 when the last Bordetella shot was given. It was not like he never had one and I was a neglectful owner. There were no alternative options given and I was dismissed as if I never stepped foot in the door of the facility and spent hundreds of dollars at a time with them. I did find a 5 star facility in Frisco that allowed me to get the shot a little under 48 hours prior to accommodate. I will be a new customer for them!!!! Read Less

Dr. Bobo and majority of the staff is excellent. My dog had a quick surgery and was perfectly cared for. The only reason for 2 stars instead of 5 is unfortunately because of one woman. Lucky for her, I'm yet to catch her name. She's the older woman that works reception. I truly have never encountered someone who just obviously hates people, and probably her job. I walked in while she was on the phone. Instead of making any sort of eye contact or acknowledgement of my presence, she just continued staring at her computer. I understand being preoccupied, but I immediately felt unwelcome. When she finally finished with her call, there was still no greeting of any sort. She just looked at me and waited for me to start speaking. We then had a less than pleasant conversation. I understand that she was unable to provide me with what I was asking for, but atleast pretend like your apologetic or that you care. I mean, I am still a customer after all. By the end of it, I was obviously pretty upset and left in a huff. Only to hear her sarcastically say behind my back "you're welcome".As much as I loved the actual doctor, I don't know if putting up with the "service" at reception is worth my return. Read Less

I interned at Animal Care Centre before leaving for college and absolutely loved every minute of it! Dr. Bobo is not only an incredible doctor, but a man of great integrity with the animals and their owners best interests at heart. The entire staff is so friendly and caring as well. A great clinic full of great people! Read Less

I can't say enough about your entire office staff. Y'all have loved on my dogs for several years now and it has always been a good experience. Yesterday we laid our sweet Angel to rest. Not that anyone likes to go through a time like that, you all made it a tender moment. As we went to turn and walk away I looked back and everyone in the office was standing there with compassion. I will never forget seeing everyone's faces! Thanks for everything!! Read Less

Our cats LOVE Bobo!We moved to Texas last year and it was time for Buzz to have a check up. Buzz was a BIG fan of Dr. Bobo.Last week we had an appointment to get our other cat, Lollipop spayed. The receptionist helped ease all of my worries (Lollipop was my engagement kitten, because I wanted a kitten more than I wanted a diamond) and she even let us carry her back to the crate and leave her favorite towel with her. We picked her up later in the day and she was groggy but she wasn't unhappy. Admittedly I relished in my "mommy" time with my kitten, as she is older now and doesn't want quite so much to do with mom hugs.She's healed super fast and she was back to her normal self in two days, which I was thankful for.Dr. Bobo is really good with animals, and their people. Read Less

I rescued a dog a few months ago, and Dr. Bobo was on the list of doctors willing to see my dog and make sure she was ok. He was very kind and compassionate, and spent time with us to explain everything about her and what we should expect from a shelter dog. My dog required a prescription medication, and the check-up and the medicine were all discounted. I really appreciate him doing this for the rescue groups, as their costs are a lot. Before I booked this appointment, I had no plans on seeing him again (as he is much further than my other vet), but now I would return to him. Read Less

We've gone to Dr. Bobo for about 3 years. Everyone there is great - friendly with the dogs and helpful. Clean facility, well-taken care-of. Dr. Bobo is easy to talk to and knows his stuff!I definitely recommend them! I also love their groomer, Missie - she is terrific and always does a super job on my sheltie! Read Less

Dr Bobo has been our vet for over six years now.  We have always found him to be knowledgeable, compassionate and helpful with whatever ails our dogs.  He always spends as much time as we need with us.  The staff has been consistently friendly - and seems to have low turnover - a big plus in my opinion.  They also have very competitive pricing, and we have used the on-site groomer on a number of occasions and have been quite happy with her work. Read Less

took my two dogs and one cat in for updated checkups, vaccines, and grooming shortly after moving to Frisco several months ago. Obviously I spent lots of money in doing so and everyone seemed caring with my girls at that point. However, two weeks later one of my dogs developed eye irritation, redness, and obvious discomfort. When I called that morning I was told that Dr. Bobo could not see her until the next day, and yes, they did know that I was requesting treatment for an eye issue. I asked for a call-back from Dr. Bobo sometime that day and never received one. I called again a month or so later, left a message advising that I would like to speak with him regarding issues with the facility and of course never received a reply on that message either. Animal "Care" Center personnel are caring as long as  you are giving them lots of money and not inconveniencing them with your pet's ailments when their calendar is booked. Don't waste your time if you're looking for compassion. Read Less

I love Dr. Bobo and is staff. I have a shih tzu, who can be a bit prissy at times. Dr. Bobo is very patient with me and my dog. I had taken my dog previously to a 24 hr vet center and hated them. So I decided to give Dr. Bobo a chance and I am sooo glad I did. He isn't all about pumping my pet full of medicines or over vaccinating. The groomer is awesome and makes great suggestions for him. She is very soothing for him because  even on a good day he hates getting a bath. She makes him look so beautiful and it doesn't cost an arm and a leg.  I have boarded him there too. Although he hates going to be boarded, he leaves Dr. Bobo's without having the poops like he has in the past when he was boarded other places. Overall, I am very happy with my service with Dr. Bobo and trust him to take care of my dog. Read Less