I’ve had Banfield pet plans for my 2 dogs and 1 cat for a few years now and I’ve always felt like the care my pets received was just ok. Not anymore. We just moved to the area and took all three pets in for check ups today and the care and attention we received was nothing short of incredible. My husky’s test results were abnormal and the vet spent 20+ minutes talking with us about options without pushing expensive meds and prescription food on us. I felt so good after leaving here and will trust this location with the well-being of my pets for YEARS!! Read Less

The staff was friendly, however.. they were very quick to just suggest doing bloodwork on my dog. They didn't do a very thorough exam, just took his temperature. They charge $260 for a full blood panel, when a friend of mine told me their vet only charges $80 for that. When I was reluctant to go forward with the bloodwork, they simply prescribed antibiotics and prescription food. My dog got worse in the following days so I took him to a different Vet office, they diagnosed my dog within 5 minutes. His diagnosis would not have shown up in bloodwork, at which point they would've suggested X-rays, which my new vet told me likely wouldn't have shown anything either. I'm so glad I found a different vet, otherwise I would've had to pay so much for bloodwork and X-rays that weren't even necessary!! Read Less

The staff there is AWESOME. They know me and my dogs. They are always friendly. They really care about my pets. My only complaint is that they are so busy. I often have to wait what I would consider a long time. I try to plan accordingly and remember they are caring for someone else's pet the way I would like them to care for mine. Read Less

You might want to try another Banfield. Try Wylie, The one in McKinney is GREAT, or do the one in Plano that one is good too. Or just get a bunch of animal lovers passionate about the health of your pet at the park and figure it out there before you try this location. And look, I'm not one to hate as much. All the few reviews I have done are when I get exceptional service and they deserve more than a five star except this one. Usually I get a bad touch of service and I just don't go there ever again or I'll try it one more to see if it's the same and then move on with life. But SERIOUSLY, just don't waste your time. I show up with one of my pups already there for being ill. I don't get clearance at first to talk about my own dog because my girlfriend is the one in charge and even though I'm written down as point of contact there not really into reading charts. I'm like alright second class citizen, cool. Well I want to sign up my other puppy into your wellness program because if I have one in there might as well give you more money. There like nah bruh, were like super busy with not telling you the condition of your other dog and how your not a approved person. I'm so much not cleared for this classified G9 case of my puppy already in there, which I even had papers to prove it was mine they wouldn't even let me pay for it. Only to find out after I left...my name was written down on the chart. I explained for the following reasons why I can't come at another time: -I'm working literally till 10 at night. I hold a position right now in the season I can't walk away. - doing doubles between this and disaster relief (not an excuse, but literally on a response team with a working dog going non stop so I thought they'd at least cut me a break since I'm taking off work on a Sunday to at least make an attempt to come out) -three hours of sleep ,literally, all week juggling an ill dog trying to figure out what's going. Going for broke on these bills. I can't catch a break. It's not like they were closing or I came so last minute. If you're like me, your pet and if you have a dog that works with you they are your life and would pay any amount for a service needed to make sure there ok. Don't skimp out and don't get disrespected anywhere in life just because of a needed service. There are plenty of alternatives and places. Needless to say i'll just keep researching other wellness programs that will help regular upkeep of any of my dogs and will uphold a contact list of handlers,owners, and spouses. If anything just at least that. Read Less