The worst experience of my life. RUDE, DIRTY OFFICE, UNPROFESSIONAL, UNCARING GROUPI walk in with my dying 16 year old Yorki and ask for euthanasia for him. The receptionist was not friendly at all, never even looked at the dog in my arms, gets the paperwork and says the vet does not get here until 8:30 AM. I wait. The office is dirty and the employees show no acknowledgement of me being there with a dying animal.The vet comes and I go into a room with 3 people. The bare steel table. The vet's tech try's to take Pepper from me to weigh him (really?). The vet and I at the same time say, "you don't need to weigh him". When the vet realized I said it as well, he takes a step back from the table, looks at me and says, "you don't tell us what to do, or how to do our jobs, not here" using an angry hateful tone. Concerned for my dog, I said nothing. I lay Pepper on the table, I ask for a towel, but no one acknowledged me. The vet tech keeps putting his gloved hands on pepper, the vet says, "he has to hold the dogs head". The vet tech grabs Peppers neck and hind quarters to scoot him around on the table, I'm still trying my best to comfort my baby. At one point I move the vet techs hand from my dogs neck and say he cant breath. The vet proceeds to give Pepper a shot, uses a tourniquet (I've never had a vet do that) starts to give him the shot, some apparently got into my dogs system before the needle comes off the syringe and squirts the medicine on the table. He gets another shot ready and the same thing happens. So he just waits. The vet made the remark that Pepper was anesthetized only. The vet never speaks to me, only to his helper. The vet checks his heart and it's still beating. So he stands there and waits. I say, as timid as I can, can you give him more? (I'm brokenhearted over my dog, and furious at this rude, unprofessional, unfeeling veterinarian. I hold my tongue until I feel my baby has passed). The vet is looking at me like he could punch me in the face, he just waits. The vet checks his heart again and say's hes gone. I picked up my dog and said, I do not trust you, I am not leaving my baby here, I am taking him to another vet to make sure. And proceed to walk out. The vet comes unglued, screaming behind me and walking up to the front. Screams at the receptionist to never let me come there again.Worst decision I've ever made, was to take my dog to a vet I had never been to. I am 54 years old and have had animals all my life, been to tons of vets. I have never experienced anything like these people. Read Less

The worst experience of my life. RUDE, DIRTY OFFICE, UNPROFESSIONAL, UNCARING GROUP I walk in with my dying 16 year old Yorki and ask for euthanasia for him. The receptionist was not friendly at all, never even looked at the dog in my arms, gets the paperwork and says the vet does not get here until 8:30 AM. I wait. The office is dirty and the employees show no acknowledgement of me being there with a dying animal. The vet comes and I go into a room with 3 people. The bare steel table. The vet's tech try's to take Pepper from me to weigh him (really?). The vet and I at the same time say, "you don't need to weigh him". When the vet realized I said it as well, he takes a step back from the table, looks at me and says, "you don't tell us what to do, or how to do our jobs, not here" using an angry hateful tone. Concerned for my dog, I said nothing. I lay Pepper on the table, I ask for a towel, but no one acknowledged me. The vet tech keeps putting his gloved hands on pepper, the vet says, "he has to hold the dogs head". The vet tech grabs Peppers neck and hind quarters to scoot him around on the table, I'm still trying my best to comfort my baby. At one point I move the vet techs hand from my dogs neck and say he cant breath. The vet proceeds to give Pepper a shot, uses a tourniquet (I've never had a vet do that) starts to give him the shot, some apparently got into my dogs system before the needle comes off the syringe and squirts the medicine on the table. He gets another shot ready and the same thing happens. So he just waits. The vet made the remark that Pepper was anesthetized only. The vet never speaks to me, only to his helper. The vet checks his heart and it's still beating. So he stands there and waits. I say, as timid as I can, can you give him more? (I'm brokenhearted over my dog, and furious at this rude, unprofessional, unfeeling veterinarian. I hold my tongue until I feel my baby has passed). The vet is looking at me like he could punch me in the face, he just waits. The vet checks his heart again and say's hes gone. I picked up my dog and said, I do not trust you, I am not leaving my baby here, I am taking him to another vet to make sure. And proceed to walk out. The vet comes unglued, screaming behind me and walking up to the front. Screams at the receptionist to never let me come there again. I take him to BUCKINGHAM-PLANO ROAD VET CLINIC, I walk in and ask, can a vet put a stethoscope to my baby's heart to make sure hes gone. Immediate concern from the lady up front, she runs to get the vet, vet was there in less than a minute and take me to a room. She checks Pepper and says yes he's gone. She was so concerned and sweet, she ask the vet tech to go get a towel to put under him. Even tho he was gone, she still had empathy and compassion. I ask her what I owed her, and she said, You have been through enough today, you don't owe me anything. Grateful is an understatement. Worst decision I've ever made, was to take my dog to a vet I had never been to. I am 54 years old and have had animals all my life, been to tons of vets. I have never experienced anything like these people. Read Less

I've been going to Dr. Joel for years and I would never go anywhere else. The entire staff treats my pets like they're members of their own families and I always feel confident that my babies are getting the best care possible. No matter where I've lived in the Dallas area, I always keep driving here - it's totally worth it. Read Less

They do not care about you my dog was having a seizure and was breathing heavily I called the emergency number and told the lady on the phone she then told me 'is that all the questions you have' then she hung upRead Less

Everybody here is so kind and helpful, I feel like they really care. They have gone above and beyond to help my dog who had laser surgery to have a tumor removed from his ear. We took him back several times because he popped his stitches which stunted his recovery, and they cared for his wound over those repeated visits, never nickel and diming us. They even gave us a spare cone when they noticed that our's had gotten a little beat up. They have secured us as customers for sure, I truly appreciate all that have done! Read Less

Everybody here is so kind and helpful, I feel like they really care. They have gone above and beyond to help my dog who had laser surgery to have a tumor removed from his ear. We took him back several times because he popped his stitches which stunted his recovery, and they cared for his wound over those repeated visits, never charging us for the small visits. They even gave us a spare cone when they noticed that our's had gotten a little beat up. They have secured us as customers for sure, I truly appreciate all that have done! Read Less

It was an awful experience. When we first entered the receptionist was crabby unfriendly and unprofessional. The wait was terrible or just long. It was extremely long due to the chit chat amongst the workers and all there personal lives. There was not any more than 2 dogs and owners in line. We boarded our 2 year old. The price was ridiculous due to the shots were outrageously priced. The boarding kennels small and not clean and smelled like a skunk farm. We do not recommend this kennel nor Vet. services.Read Less

This Clinic was my animal care place for 38 years, starting when Doc Dunn was there, and after he retired doc Miskimins took the clinic over, the staff are awesome. Doc Miskimins still helps me with the care of my pets and i now live in Pa. i so wish he was here.................. Thanks again for all you. Bobby Murphy Mount Pleasant,Pa. Read Less