Animal Emergency Hospital Of North Texas

I took my sweet baby ferret in there who was having seizures, they gave him Valium and told me that he wouldn’t make it through the night. They suggested I put him to sleep. I told them I would take him home and take my chances. I paid my 700 bill and left with a very sick ferret. I nursed him all night and now 2.5 years later he is still here and happy and healthy as ever. We will never go back! Read Less

We had to take our dog Sydney here after we came home to find that she ate chocolate. The staff was very compassionate and caring. We ended up having to leave her overnight for monitoring and I never once felt uneasy about her being there. I knew she was in great hands. Thanks to the amazing team at AEHNT, our girl is back home and doing better than ever! Read Less

This place is awesome. The staff are knowledgeable, personable, compassionate, and caring. The vet vet went above and beyond to hwlp me find affordable solutions and a game plan to help my daughter's sick guinea pig- Le' Pew. They put us at ease and blessed us so much! Read Less

If they gave me free visit I would not go here. I took my dog to the ER because of abdominal distension, and the doc did an abdominal sonogram. This idiot of a doc said my dog had cancerous lesions all over his liver, and that I needed to euthanize him. I went and had a second opinion. Dog did have a mass, but absolutely nothing on his liver. He is still ALIVE almost 2 years later. This doctor has no business in the ER if he is going to be misdiagnosing. I agree with previous post DON'T GO HERE UNLESS YOU WANT A DEATH sentence for your animal. Read Less

First of all, this place is expensive, but it's an emergency hospital so that's expected. I would not make this place out to be a regular vet or expect vet prices. IT IS AN EMERGENCY HOSPITAL, IT WILL BE EXPENSIVE. Despite the cost, I still feel that the care we got and the care they took of our pet was worth the price. Our male cat had a history of being blocked and I spoke with a vet tech over the phone. She listened to my concerns and made me feel confident in my decision to bring him in. I did and he was completely blocked. The Doctor explained everything very well, and we are confident that they took care of our cat better than anyone else could. The procedures they recommended were the exact same as our regular vet had described. He's had the surgery and now Tom Tom is in recovery mode. Read Less

Dr. Davis and Jessica, lead tech, were great at explaining details and next steps. The entire staff was super friendly and attentive to the concerns about our cat. No wait time and was able to walk in and get an exam completed immediately. Round the clock care to help our little guy get better. Read Less

I brought my budgie in to be seen for possible egg binding. They treated her with such great care and I am truly grateful. She is doing great and I know if I ever need emergency care again for my budgies, this is where I will be going. Read Less

I had to take my chameleon Cici in because she was having trouble breathing. The staff took her straight back to the back and started vitals. Soon after the vet came to talk to us and told us everything was fine, she might have some congestion but she looked super healthy. He told us to go ahead and get some X-rays done just in case it was something a little more serious. I'm so glad he did because she ended up being pregnant. I can't thank the staff enough for taking care of my baby, they were all so great and very friendly. Thank you!!! Read Less

The staff is responsive and professional. My dog was attacked and injured by a larger dog. The staff quickly took her and gave her excellent care. It was a traumatizing experience for both myself and my dog. I appreciate their attention to my dog.Read Less

Kim our tech waa greatness. Really knew how to deal with me in my frantic state of mind. Zeena whelped within 45 min of treatment and we were given a quiet space to rest. After being ignored at 2 other places, they took us right in. Even 45 min away I would recommend them always. Read Less

I cannot say enough about the doctors and support staff here. Our multi-day adventure started late on a Saturday night, and the team was kind, attentive and extremely helpful. Over the course of 48 hours, I received calls from three different vets, all of whom were clearly focused on what was best for my dog and ensuring I understood everything. When it came to expenses, I always felt informed and never pressured. While my story doesn't end well, as our precious dog did not survive, I could not have asked for anything more from this team. They were a blessing during a very difficult time. Read Less

I brought my 15 y/o cat in tonight for euthanasia. The staff were friendly and understanding. My cat was seen immediately and everything was handled very professionally. I couldn't have been happier with the doctor who performed the procedure. She was very sympathetic and gentle with my baby. It was quite peaceful. I would highly recommend this clinic. Read Less

Super happy with our experience last night.  I have called the clinic before when our lab puppy swallowed something she shouldn't have and they gave me instructions on how to help her but last night was different. After not being able to see what was going on - not knowing if she had something stuck in her throat or was bitten or stung in her mouth we took her in. Called on the way and let them know what was happening....The staff took her back immediately, found the problem and cleared the blockage and we were out the door in no time.  They could tell we were both stressed and were friendly, compassionate, and caring.   It's comforting to know there is help when you need t. Read Less

This place is horrible! They will overcharge you and not communicate with you at all. When I took my dog there who was in congestive heart failure, she was not a priority to them. When I would call, they told me that other animals were in more critical condition. I could not get anyone to talk to me or return phone calls. Then, they tried charging me $500 more than the maximum amount quoted! Do yourself a favor and go anywhere else. Read Less

I've had to take a baby bird with a broken beak and a very hurt wild bunny. They were great in being concerned and helping take them in. I just took my Bearded Dragon there because she wasn't moving. They were amazing in helping me learn about them and of course everything was fine with her. I had a freak out Mommy moment. And they put me in contact with a daily vet so it wouldn't cost me so much for those types of moments. Read Less

Be prepared to wait at least an hour. I've made at least 5 - 7 visits within the last two months for my guinea pigs. Depending on the doctor on staff, the service, knowledge, and handling of exotic pets will vary. I've had terrible and great experiences here. The front staff team and behind-the-scene technicians are wonderful and extremely accommodating but I can't say the same for half of the doctors. Some of them seem pretty clueless and rough about guinea pigs. Without knowing better, I've spent over $1k in here. Unless it's a dire situation, wait until morning and go to your local specialized exotic clinic. Read Less

These amazing people have been here in the middle of the night for 3 different animals I've had. They were incredibly compassionate two years ago when I brought in my 15 year old dog that was dying. They were incredibly gentle with my puppy I brought in a year ago that got into a medicine bottle. Tonight they helped my 16+ year old cat that is experiencing feline vestibular disease. I have never met a more passionate, kind, gentle group of human beings than the staff here. Thank you for the work you do. My fur babies and I could never be more grateful for the hard work you do every day and night. Read Less

I called around 10:00-11:00 PM because my guinea pig had been breathing weird, and I was worried he had something stuck in his throat, or maybe he was getting a cold. The woman on the phone was very nice, and helpful. As soon as I got there, I checked in and a woman took my piggie to the back; so no waiting for him to be seen. Everyone was extremely kind, to both me and my guinea pig. I think we left around 12:30 am, so we were there for over an hour. The vets came in and updated us when necessary. A man came in and told us that my piggie was getting nebulized and during that, his nose started bleeding; which I was not happy to hear, but it hasn't bled since then. They sent us home with some antibiotics and pain meds, and again, were all very nice and sweet. The two woman at the desks were also kind. I think they might have clipped his nails, which I was going to ask them to do, but forgot. So if they did, thank you! I always get nervous clipping his nails.Overall, the experience was great, minus the nose bleed; but he seems to be doing better now. I can still hear his troubled breathing, so that hasn't gone away; but it's only been about 16 hours. This place was about an hour drive away from us, but it was worth it! Read Less

Most incredible Emergency Animal Hospital I've been in - the staff and Dr. We're very very compassionate, and helped me beyond belief ! These folks love what they do and love animals ! They were an answered prayer for me and my sweet dog who is my everything!!! God Bless them ! Read Less

The staff is super nice and seemed to genuinely care about every animal that walked through the doors. They even did a few extra things for me and didn't charge me. Called to check on my Patch the next day. Very much liked this place. Read Less

This is a great place to go if you are ever in a situation! We rushed my dear Taffy in this weekend after being kicked by one of my horses. This dog is my world and they completely understood it. They took such amazing care of her and kept me in the loop throughout her stay. It helped me knowing she was in such great hands. I am incredibly thankful for this staff and their excellent care from dealing with me (an emotional wreck) all the way to the care for my dog. I will always be so grateful for them! Read Less

Took the dog in for treatment after he found a tasty chunk of fish attached to a nasty catfish hook. They took him in for treatment and got him back out in quick order. Quick treatment despite being very busy. Read Less

We had to take our puppy here after he was attacked by another dog on Christmas Day and his throat started swelling up. The front desk staff was friendly but the attending vet was incredibly rude and had no desire to spend more than 2 minutes with us and gave us attitude when answering questions. I get that it's Christmas and you don't want to be working, but we didn't want to be there either. Treat your patients and their owners with some compassion. If we ever need emergency vet services in the future, we will not be using this clinic. Read Less

We took our guinea pig, Elmer, here last night and every staff member was so caring and concerned about how he was doing right when we walked in the door. He had to have a minor surgery for an abscess near his mouth. We were unsure at first because we didn't want to put him in any large amount of pain because of how little he is. Dr. Turner reassured us that he was an excellent candidate for the procedure. He stayed overnight and they called us as soon as his surgery was over. We had such peace of mind because of the caring and helpful staff. Elmer has been eating like a champ and is, of course, getting spoiled :) Thank you so much for taking such good care of him! Read Less

I don't know if Dr. Culwell is still there but she gave me two more years with my Polly than we ever thought possible. This is the best place for care for your fur babies. I drove down from Oklahoma for Polly to get treatment here. Thank you for giving her the best care possible. Read Less

The dog that the doctors tried to get us to put down because they said she had CANCER, is doing GREAT and never had cancer. This place misdiagnoses all of the time, and if your dog takes more than a DAY to get better, they try and guilt you into putting your animal down. Do yourself a favor with this place, ASK questions, get a second opinion and don't let them talk you into putting your animal down if they are not getting better right away. Our dog is back to normal and doing great, and she would not be here if we would have listened to the doctors. Read Less

We took our 5 year old lab here last night because he was vomiting blood and being very lethargic. He is my husbands best friend so as you can imagine he was very worried. We say Dr. Turner and she was very helpful and so was the nice over night staff that was there. They treated our Raider with such great care and we got to bring him home today. My husband was very satisfied with they way the staff handled things on such short notice. I would definitely go back for sure but hopefully we don't have to. Read Less

DO NOT TAKE YOUR ANIMAL HERE IF YOU DO NOT HAVE TO. The first thing they will tell you is that you need to put your animal down. We have taken several pets here and they misdiagnose, and misdiagnose time after time. If you love your animal, GET A SECOND OPINION. Or make them prove it to you so there is 100 percent no doubt left you are doing the right thing. ASK questions, even if the doctors try and bully you. They have been WRONG most of the time. Read Less

We took our Dachshund in because he couldn't stand suddenly. It was of course late and they felt that he needed a surgical consult. The surgeon wouldn't be in until the morning but when they called she rushed in at 1 in the morning to take care of our pup. She swept in like an avenging angel to save our guy as time is truly of the essence in these cases. They saved his life! We're still recovering and haven't been released yet because they truly care to make sure he's okay to be home before letting us take him. We appreciate that. If you've got a pet emergency take your baby there! They'll be in good hands! Read Less

We had to take our little old kitty in last night for euthanasia. The staff was incredibly kind, efficient, and worked quickly to help us. We've come here over the years for various issues with different pets. It's always been great, but last night was hard, and they made it much easier. Thank you! Read Less

Dr. Troendle and her staff were amazing. We brought in our very sick Aussie Harley. They were so kind and compassionate. They went the extra mile with us and helped us through a very difficult time. Highly recommend. Don't hesitate to use this facility. Thank you again for all you did for us. Guy and Janet Read Less

Eternally grateful to the staff here for taking care of our fur baby when he had a severe allergic reaction late in the evening and couldn't breathe. We were met with compassion and caring by the techs and the vet and they took such good care stabilizing our dog and getting him better. Our dog stayed with them overnight and by morning he was breathing normally and sent home with a few prescriptions to keep the swelling down. Yes this place is expensive because you have to pay up front but it's worth it to save your pet in an emergency, and honestly everything was itemized on their estimate and they were very transparent with everything they were charging for. We were given a low and high estimate and had to pay the low one before we left for the evening, when we came in to pick up our pooch they actually refunded a portion of it that they didn't use. I do wish they had a payment plan system in place but all in all we are very happy with the services provided and, again, it was well worth the cost to save our dog's life. This place will do everything they can to save your animal but they do ask your permission before doing anything that adds cost to the visit. They're also open 24/7 365 so it's comforting knowing that they're always there in case something bad happens to your pet. I pray I never have to visit them again but I'm so happy they're there if we need it! We've owned a lot of dogs and have been to emergency vet clinics before in the past and I can say with confidence that they are the best out there! Read Less

Took my cat here because I suspected he had a urinary infection. I mentioned to the tech  that he sometimes vomits because he struggles with hair balls (really long hair) The vet examined him in the back for not even 5 minutes then immediately started rattling off a range of tests from blood work to X-rays. I asked why they couldn't start with the most reasonable test (check his urine) and they said they were unable to perform a test on his urine because of his bladder size so instead, they had to do X-rays and full blood work to the tune of about $550-$600, plus the $120 "exam" if you want to call it that. They said hey wanted to check for everything - diabetes etc. My experience had always been that one test leads to more and still, no answer on the urine?No thanks. When I explained that he was old and even if there was possible cancer we weren't going to put him through all that because he is very old. Been there done that with vets.The doctor glared at me and said fine maybe you'll get lucky so we'll give you antibiotics and something for his stomach. Imagine my surprise when the total bill was $270 for a five minute exam, major "judging" from  the robber baron doctor and antibiotics and a nausea shot. She had no clue about cats and based in other reviews, it seems that their forte might be dogs.These folks are seriously concerned about running up the bill and you can see why when you look at the swanky office. Run for your life and your pet's life.The front desk folks were very nice and the vet tech was ok. Read Less

We took our dog here not knowing what was wrong. Emergency surgery was performed very fast and did well. Even though he's recovering there as we speak. I highly recommend this place to anyone. They answered all our questions and even when my family called durning and after surgery they answered everything with no hesitation and kept us informed. I'm thankful for the doctors and staff that helped our old man out and saved his life. I don't know what I would if done if I lost my furry best friend. Can't wait to take him home and have him himself again. Thank you to this wonderful place and the staff for taking such good care of our furry best friend. If you need anything this place is the place to go. Wonderful people! Read Less

Unfortunately our little Yorkie/Pekingnese pup got really sick after being boarded for 5 days at Camp Bow Wow in Coppell. He was throwing up (1 day) and had diahrea on and off for a good 4 days so we decided we better take him in once he started vomiting. Since he got sick late at night, we were happy that this hospital was open.Pros: Open 24 hrs, certified staff, licensed doctorCons: Super lengthy appointment (arrived @ 9pm, left @1am); very expensive (for initial exam, blood test, antibiotic & stomach nausea meds = $500.). The diagnosis: stressWe were just glad that he was ok..no parasites, only slightly dehydrated; apparently just stress caused from being boarded. :( Read Less

We are Soooo happy with the care that our Guide Dog puppy in training received at this facility. She has been hospitalized since Friday and we have gone through several staff changes since then and have nothing but praise and thanks for all of the staff and doctors.  We were kept updated by all, and had excellent communication. They were friendly and professional at all times and during a stressful time, we felt our pup received the best care possible.A huge thank you to everyone and we will definitely make this EC our go to hospital if another emergency happens.  Sandi Community Field Rep.Guide Dogs for the Blind Read Less

I love this hospital and their staff!  Very professional and efficient.  I've brought 2 dogs here.  I had to put one down and the Dr and staff were so caring.  My other dog has gotten excellent care on three other occasions.I will not hesitate to use them again.  I only wish they took regular appointments. Read Less

My 3 year old American Bull dog was suffering from a heat stroke hanging on, fighting for his life. They kept him for 3 days and during his time there the doctor and the technicians kept in constant contact with me updating me on his condition.  Several plasma transfusions(because of his size) and dunno how many IV's of fluid and around the clock care, they nursed him back to health. He's been home for two days now and he's back to himself again. I'm extremely grateful that they saved my boys life. Read Less

We brought our cat here because she stopped eating for several days. They took an X-ray and she had an intestinal blockage. The vet was pushing for $2,000 exploratory surgery right away. I said I would rather try to get her to pass the blockage than put her under anesthesia and cut her open. They gave her an enema, barium dye, an IV, and a couple sets of X-rays. The bill was over $1300 and she was there less than 24 hours. The thing is, they released her and told me her bowels were moving and that she was in the clear, yet she had not passed anything. Two days later she still has not had a BM and I am going to have to take her somewhere else. I can't believe they released her without passing something. Now my poor cat hasn't pooped in over a week and is still not eating. This place provides sub par care and will rob you blind. Read Less

I can't say enough good things about these wonderful people. Everyone there is incredibly professional, gentle and kind. I had to make some difficult decisions and all options were explained to me in great detail and with a great deal of patience. Best care you can get for your fur babies. Read Less

I took two kittens (16 weeks old) in with feline distemper about a month ago. My husband and I couldn't have been more pleased! The kittens had to be in quorintine, receive an IV and a slew of meds (two or three times a day) to get them through the illness and prevent a secondary issue. They received excellent care. All my questions were answered completely with compassion, understanding, and patience. All my phone callas were answered, and my visits to the kittens were always welcome and I could quickly see them for a visit! The kittens are fantastic, thanks to excellent care! Read Less

I took my bearded dragon Dexter here just last night around one in the morning and the staff was absolutely amazing. I was so worried for my little guy and they where so patient me even after I asked a million questions. If I ever have an emergency again ( hopefully not for a long while) I will take my pet here. Thank you for such a wonderful experience for my first Pet care emergency. Read Less

If you care about your family pet at all, do not take your pet to this Clinic. This Clinic like to run a skeleton crew to save money during emergency hours. Our cat set in a cage with a feeding tube in her and for 2 days she was not fed properly. The staff simply had a clipboard where notes for supposed to be made when she was fed. We actually went up there ourselves during an evening and ask one of the overworked staff members to stop what they were doing just to feed our cat who was just laying there slowly dying. The clipboard was empty and the only excuse the staff member had was maybe they put a fresh one on there. When we complained about it to the manager she said maybe you should take your cat somewhere else and was completely rude. In the end she had to be put to sleep because her liver developed an issue because of lack of food. What was a simple Rehabilitation process, turned into a death sentence that was 100% the result of an understaffed emergency animal clinic. And the most maniacal part of the story is, this Clinic makes you sign off at the very beginning on the procedures they plan to do. If and when your animal dies and you try to hold them accountable they use that paperwork you filled out before anything was done, and use it to say you agreed that all these procedures were done and there is your signature. It's a scam they use so they don't get sued or you can't chargeback on a credit card if they don't have time to do the surgery. Do not trust this clinic at all. They are horribly ran. If you notice the only good comments are people that had very simple procedures done. If you are in a real.emergency, this Clinic will let you animal die in it'so cage. Read Less

I am very disappointed in what a difference a year can make.  Last February we rushed our little shiapoo in at 2:00am.  She had had a heart attack.  The staff and doctor were very attentive and caring.  They kept us posted and when they came back in and told us that she didn't make it they were all very kind, empathetic and told us to stay and take as long as we needed to.  At that time I would have definitely given them a 5 and did and have recommended them to several people.  But boy fast forward to two weeks ago when we took in our newly rescued senior dachshund Maggie. She is 14 years old and had been whimpering and whining when she walked. She wouldn't put any pressure on her front paw, she was running into walls and she wouldn't let you touch her.  Quite honestly we thought she was having a stroke.  I personally didn't want to go back to the hospital because it had only been a year since our little girl died and it was still painful but unfortunately nothing else was open.  The staff in the front was very nice and we got into a room right away. (Ironically the exact same room our little girl was in)  But it went downhill from there.  We waited 30 mins for the doctor to even come in and he certainly did not have a caring bedside manner.  He couldn't get a good look at Maggie so he took her to the back and when he came back he informed us that he wanted to do ex-rays. He did say at that time that neck issues were hard to assess but said let's see what the x-rays tell us.  We agreed and he took her to the back again and we waited an hour before anyone came back in the room, gave us an update or even said a word to us.  The prognosis was that she had arthritis and degenerative bone loss.  They gave us some Tramadol and an anti-inflammatory)  Charged us $483.00 and sent us on our way.  The next day Maggie was worse but had also started having some stomach issues along with everything else so I took her to our regular Vet and was told immediately that Maggie had done something to her neck and she was in a great deal of pain and that she needed steroids, a different anti -inflammatory (because that one was upsetting her stomach)  and pain meds because  tramadol doesn't work on dogs. Imagine my surprise.  So I obviously threw away all of the medicine that was given to me by the Animal Emergency Hospital and started Maggie on her new medicine.  The kicker to the whole story is when I called the Animal Emergency Hospital of North Texas and left a message for the Office Manager and asked for a return call, she called me back the very next day with all of her evidence collected.  She had already spoken to our regular vet and was adamant that they were right about their diagnosis of Maggie and that they had done nothing wrong.  The office manager, Cindy I believe, before she had even actually talked to me personally, had already pre-determined that I was wrong and that she was not going to hear any of it.  Sorry about your luck.  Same place with two very different experiences. Read Less

Best Animal Hospital experience EVER!! Dr. Altom is THE BEST and most compassionate veterinary doctor I have EVER met. She went above and beyond to give my dog Maxine the best possible care available and to give us all the options available on the best outcome would be for Maxine and her health issues. I highly recommend Dr Altom and the whole staff at Animal Emergency Hospital of North Texas. We are so thankful we found Dr. Altom and this hospital. Five Stars are not enough!!Read Less

Super happy witht the way we were treated and attended to. We came in with our smaller dog for an eye injury around midnight, we were promptly attended to and they took her straight back to assess what was going on. We were talked to and informed throughout the entire process and have us all information to make an informed decision. Everyone who helped us out was extremely friendly and helpful.. wonderful people who have a good outlook on a bad situation. Definitely will be coming back as the situation arises. Thanks you guys!!! Read Less

If you have a more difficult case-something beyond vaccines or broken bone-DO NOT BRING YOUR PET HERE!  The level of incompetence is profound!  My 12 yr old yorkie was brought in during the day to the regular internal medicine clinic in the same building.  She just needed tests performed to check for an enlarged heart and to determine why she was fainting once/month. I got a call saying she would need to stay overnight and would be transferred to the care of this ER clinic for observation and fluids.  I received a call  that the fluids exacerbated my baby's heart problems and she was on oxygen.   They were monitoring her as she was unable to leave the hospital.   I was, of course, upset but optimistic that she was in the care of "experienced" and "highly skilled" individuals.  I gratefully received calls with updates on her prognosis and was informed the following day that she was off oxygen and walking around outside to use the bathroom.  She was supposedly eating some canned food.  I was told I could come in the evening to the ER and decide if I could take her home.  I arrived that evening and was in tears from the condition of my yorkie! She was unable to stand on her own and wasn't lucid.  She was, however, showing signs that she was somewhat happy to see me.  I asked the ER vet tech if this was normal, and she assured me that the hospital stay has that effect on most pets due to the new environment and their inability to rest.  She told me it would be ok to take her home but instructed me to call if I had any concerns at home.  We left. On the way home, I stopped and tried to put her in the grass to pee but she just sat down.  I picked her back up in my hands and she had diarrhea all over her bottom.  I got home and cleaned her and tried to feed her. She refused food and water.  This is completely abnormal for her.   I cleaned up diarrhea most of the night.I called the ER clinic at 7 am that next morning. They said I could bring her in for a checkup.  Since it was the weekend, only the ER was open.  This vet on duty was extremely sweet and empathetic-this is the only nice thing I can say.  She did a few physical tests to check the motor skills of my dog to determine why she was unable to stand up.  She attributed it to fatigue of the hospital stay and went further to check her blood pressure.  She did not feel there was any need to do a blood test even though she had labored breathing, was not standing, eating or drinking.  I asked why I was never informed my dog had diarrhea before she was discharged to my care, in which I was told that they must have forgotten to mention it.  The vet told me to go home and wait for the meds they gave me previously to work on her heart issue.  They gave me a syringe to force feed my dog and make her drink.  I left. All day I watched my baby struggle to breath normally and spit out water i tried to give her through a syringe.  It was literally like a bad dream or what I would envision torture in hell to feel like.  I had never felt so helpless in my life.  That evening, I couldn't see my baby suffer anymore, and I no longer trusted the care of this ER clinic.  I rushed my dog to the ER near my home, and they immediately performed blood tests.   They couldn't believe I was allowed take my dog out of the hospital.  Her kidneys were in complete failure and her glucose levels were dangerous! Also, they said she was basically "toxic."   I had to put my baby to sleep that night.    I am devastated till this day that I allowed my baby to be treated here.   She was not the healthiest dog but I took her in for tests-walking, playing, eating.  I picked her up unable to walk, taking short breaths, unable to control her bowels, unable to eat or drink. This is not normal!  I do not want anyone else to suffer like this, and I hope this at least saves one pet. Read Less

As other reviewers have mentioned: the map is way off. We had to u-turn a couple of times to find it. The night before Thanksgiving, my little buddy (Crazy the cat), was acting really weird. Almost like she had a UTI. We called the emergency vet at Frankford and 35 and asked what the wait time was looking like... And it was bad. So, we called here too, despite the fact that we live two minutes from the other place.The girl on the phone was incredibly nice and said they weren't busy at all, but that's no guarantee because it's first-come first-served, with severe emergencies being seen first, of course. So we load up my neurotic cat and head over. After we finally got there, I really liked the feel of the place. It's a stand-alone building and the waiting room is comforting and homey. The other emergency vet has a very clinical waiting room. Even the exam rooms are homey. Every person we encountered was incredibly nice and comforting. They ran everything by us regarding my little Crazy and sent us home. Crazy still had some issues and we went to the regular vet less than a week later because the problem had come back. But she had a week of relief and I had some serious peace of mind (I'm neurotic about my neurotic cat).I would absolutely 100% come back here, even with the vastly increased mileage difference. Read Less

I took my little guy here one Saturday afternoon and they were so kind and gentle with him. It is a very nice and clean facility. I would definitely go there again, under emergency situations. The Doctors and staff were very knowledgeable. Read Less