Neartown Animal Clinic is an excellent Veterinarian facility. Before coming to Neartown, we were very loyal customers of a clinic in The Woodlands. Even after moving in closer to town (Rice Military),... Read More
Neartown Animal Clinic is an excellent Veterinarian facility. Before coming to Neartown, we were very loyal customers of a clinic in The Woodlands. Even after moving in closer to town (Rice Military), we were making the 40 mile trek back to The Woodlands clinic because we loved the care we received and could not envision going anywhere else. Our fur baby is starting to age and is in need of more and more medical care. So, we finally made the decision to look for a new Vet clinic. Based on a recommendation from a close friend, we chose Neartown Animal Clinic. We trusted our friend's recommendation for 2 reasons: 1) like us, she is extremely picky about who she trusts to care for her fur baby and 2) Neartown Animal Clinic did medical wonders for her newly adopted dog who contracted just about every puppy disease. Her dog is now happy, healthy, strong and developing beautifully.Since our first visit a few years ago and through today, Neartown has been excellent to work with. They transferred all our records from our prior vet. They took the time and attention to understand our dog Lexi's needs and issues. Lexi is a 9 year old Golden Retriever and is in overall good health but she is starting to show signs of age issues and is also prone to mast cell tumors.Mast cell tumors are similar to being diagnosed with skin cancer as a human. And like humans, early detection and thorough treatment is key. Lexi has had 4 surgeries in her lifetime for mast cells, with the last 2 surgeries being performed at Neartown by Dr. Murray. I cannot say enough wonderful things about Dr. Murray. She is very knowledgeable, thorough, caring and compassionate. She diagnosed Lexi quickly and got her into surgery fast. Her skills as a surgeon are excellent. Lexi healed very quickly and with no issues from both of her surgeries and the surgeries were "complete"--meaning, good margins were obtained and to date, no further treatment has been needed (i.e., no chemo, radiation, etc.). Dr. Murray also helped us determine why Lexi suddenly refused to climb the stairs at home--she diagnosed Lexi with arthritis in her back. We are now on a joint supplement and it is working wonders. She also helped to guide us in selecting a harness to aide Lexi up and down the stairs (these townhouses are murder on everyone's joints!). It was great to get a fast, thorough diagnosis and a treatment plan that is quickly helping Lexi feel better.Over the past few years, Lexi has also had some other minor issues (such as a urinary tract infection and skin issues). In addition to Dr. Murray, we have seen Dr. Sandberg and Dr. Hunt. Both were excellent at providing thorough diagnosis and treatment plans that got Lexi back to normal quickly. Both of these doctors are also very compassionate and very loving to Lexi during her visits. We usually work with Chelsey or Abbie as our Vet Techs. Both are excellent. Just like the doctors here, they are both very caring and compassionate. Lexi loves to see them when we visit. They are skilled at handling animals, understanding the issues and are both personable and fun to work with. Kelli and Susan "hold down" the front desk. Both are very knowledgeable and are wonderful at fielding my questions and calls for help. I have called from out of town before, needing help, and they are quick to get answers and direction for me. Dana is the manager and is very meticulous about the billing process. There was an incorrect charge on our bill for one of the surgeries. I did not catch it. Dana caught it, corrected it immediately and sent me a personal note to let me know that it was found and taken care of. Now that is customer service!!! This is also a one off. We have not had any other billing issues. Their fees are reasonable--they are not cheap but they are not expensive either. Based on many years of being a vet clinic customer with various pets, their fees are very fair for the high quality of care provided.We are very happy clients of Neartown and cannot imagine going anywhere else for the care and well-being of our fur baby, Lexi. They are staffed with wonderful, caring people and they have my full trust and recommendation.Debbie Manning Read Less