Rice Village Animal Hospital

Our puppy had her cornea scratched when she was in a bush and was very uncomfortable so we took her after setting up an appointment. we waited for more than 1.5 hours before they told us they cannot see us because they are taking care of some emergency case. This place is very expensive too Read Less

We moved to Houston 10 years ago and RVAH has been like family to us. They’ve been with us through a pets death (our first) and I wouldn’t have wanted to be anywhere else. Brandi walked us through the process and while it was one of the saddest days of my life, she and the staff (Dr. Kuo) were so very kind and compassionate. We’ve always been treated like much more than just customers and the fact that another job offer has left us sad about leaving our “family” behind, we’ve never not had top notch care. Dr. Kuo follows up with test results and the staff calls to check up after a day or two of a visit. Please go in for a visit and see for yourself. Working in the medical field myself, it’s always a given that the people who answer the phones are the first ones who give the first impression. You will get a friendly voice who will go above and beyond to help you. Be it Karen, Libby, Brandi, etc (please forgive me the people I forgot) You can’t teach compassion. You either have it or you don’t. My friends here truly love their job and it shows. Thank you for 10 wonderful years! Theron, Marla, Dave & Jack Read Less

I felt compelled to write a review after seeing the previous two negative reviews here. We have been a client for nearly five years and have nothing but positive things to say about the care our dog has received at RVAC. The client service is impeccable; the staff is friendly and extremely helpful. While not the least expensive vet in the area, you get what you pay for - caring staff and excellent care. Read Less

"PUSHY", "RUDE" , "IRRESPONSIBLE, RECKLESS" are some words I see used here...they're 100% CORRECT. I've never written a negative review on the internet in my life for a business until now because it didn't seem worth it.Ask yourself why there are so many reviews here that have been modified (some claim the negative ones have been removed as well)--the management here had to "reach out" to their unhappy customers just to salvage their Yelp star (numerous examples in history back to 2016). Do you want that kind of service where they procrastinate until something starts to affect them like an online review? You can always read the initial review before the vet decided to reach out weeks after they realize they've done someone wrong and it's available for all to see on the internet. This shows a clear lack of respect for the customer and their procrastinatory habits. They're probably helped by the fact their older clientele has no idea how to post a review or read one.Then, ask yourself why this place doesn't have 4.5 stars or more like every other reputable veterinarian in houston (yelp is pretty biased after all). Ask yourself why this vet is located in the wealthy West U Rice Village area. The reason is they treat you like a bag of money--the older you are the more they'll take advantage of you. Walking into this place, i noticed a lot of older clients sitting and waiting for their pets to be looked at. We care deeply about our pets and unfortunately this establishment is taking advantage of that fact--especially if you are uneducated about veterinarians, biology, or the work that is going on beyond the waiting room. The management has the Donald Trump "my way or the highway" type of perspective that's highlighted in many reviews here beyond my own.Compare the costs of this around Houston and you'll quickly find this hospital is overcharging all of their clients (most of which I suspect are older and have no idea what they are paying for, they just live in the West U area and have a lot of money). Even compared to another vet who marks up their medicine (understandable) they are still 200-250% higher for some reason (same amount/concentration). For example, there's not much reason for you to buy heartgard plus from them. None at all except that they make a huge profit selling you the most expensive thing possible. Here's an example: Your dog weighs 48 pounds, but Rice Village Animal Hospital will recommend Heartgard plus for the 50-100 pound dog range (costs more). In the real world, you could even break this version in half for your dog--why else would the weight range cover a body of 100 pounds? At an honest vet, they would sell you the 20-50 pound dog version of Heartgard or tell you of alternative generic options that are much cheaper.If you play dumb on your initial visit (as a longtime pet owner) you will know what I'm talking about--they try and take advantage of you at every step. For example, generic drugs work just as well as their high priced pharmaceutical counterparts yet this vet constantly skates around the idea (i asked them point blank or ask for a prescription be written so I can go elsewhere to buy it, but was given a wishy washy answer as to whether or not they can do this). You have to ask many times or voice frustration to get simple answers you'd find on google (all in the name of profits or taking advantage of people who don't know better). Do you want them to board your pet or look after them for you? Check out the incongruent responses from everyone about which shots are required. They'll see how much they can trick you into buying/vaccinating.There was one older lady at the front desk and a male technician that were really great in my experience here and I wish nothing but the best to staff members who are doing their job correctly here. Stay away from Veterinarian Kuo--she wasn't rude or anything --but clearly just wants you out of the exam/visit now that your appointment has been made and payment is assured. Smiling through her teeth hoping you don't find out what a generic drug is or that you can ask for and take your prescription for many meds to your local (human) pharmacy for half the price.There's a joke on your receipt to contact the hospital's administrator (Adrien, I think, as I've tried to erase her from my memory) if you're unhappy. She's beyond rude and will talk down to you passive aggressively. I've never experienced someone quite like this in 30 years...I wish I had never read any of the good reviews because it's clear the the staff has changed drastically (or been forced to change) over the years (you'll notice this if you read old reviews). Avoid at all costs.As of August 2017, this place is pretty damn terrible. I've never written a negative review online but--Rice Village Animal Hospital is quite the catalyst--maybe this review can save someone else a bad experience before their management contacts yelp to get my review taken down or modified. Read Less

These guys are the friggin best. Incredibly nice and incredibly adept, they know their stuff and I could not recommend them enough. Treats for your dog and cat, varied, are ready upon your arrival and departure. Affordable prices and honest people. Read Less

They are great with my dog Cole! They always promote a welcoming environment for you and your pet. Cole has been there for everything from emergency surgery to routine check up, although it can be pricey the service pays off. Would definitely recommend Read Less

My daughter has been taking her two chinchillas Bella and Bonnie to this wonderful establishment for years. They are kind and caring, compassionate, and truly professional. They are the best in customer service and love their patients.Read Less

I've taken all pets to Rice Village for over 10 years. I have always received the best of service from their friendly receptionist staff to the various Doctors who have attended my little Kids. Even though I have my favorite staff members,i will always count on them for our pet needs. Thank you! Read Less

We have tried several vets in Houston and never had the welcome and personal attention as we received at the Rice Village Animal Hospital. It just happened by accident and we are so delighted with it. We were going on a 5 day trip to San Francisco and had planned to leave our GSD fur baby Jasper at our friends who have his older sibling. The night before when we went to drop off Jasper , we were shocked how Jasper was growled at and roughed up by his older sibling. Jasper is about 18 months old and a very sweet dog. We found ourself in a bind and decided to board him for the first time. We checked his current vet and several other places with no luck with 2 hours left to catch our flight. I made a last ditch effort to visit the Rice Village Animal Hospital hoping that they will take him, otherwise I was prepared to cancel my flight. Although they boarded only their own client pets, they made an exception and accepted him. We proceeded with our trip knowing that he will be well cared. Since leaving town we have received a reassuring message from his doctor and a welcoming note from the clinic bout how Jasper was doing. We are so happy to have finally found a caring vet for Jasper. I am sure when we pick him up in 2 days, our trust in the clinic would be reaffirmed. Thanks RVAH. Read Less

Update: They reached out to let me know there was a new staff in place & apologized. Felt very genuine.I brought my puppy here for 2 visits until I realized that they were not the right fit for me. The veterinarian (Kuo) was rude and not helpful with any questions I had. My puppy was microchipped here and I filled out the registration on the spot & handed it back to the tech to take care of. They also provided him with a "google number" - which, to this day, does not work. It wasn't until a few days ago, when my dog was lost, that I found out they were RECKLESS and IRRESPONSIBLE with the microchip as well. They never registered my dog & when I called took no responsibility nor were they a bit apologetic. I do not recommend this office at all. Read Less

Thank you for your compassionate care you provided for my dog. I also want to thank Dr Yu for being so kind and finding the resources I needed at the time for my dog. She has a heart of gold. I appreciated all that yall did. Read Less

The doctors and staff have cared for my cats over the years. I have greatly appreciated their efforts to communicate with me and to educate me as a pet owner on how to best care for my cats when they have been ill. I can't thank them enough. Read Less

I was looking for a new vet since moving to Texas and had a great experience here. The friendly staff got us in the next day for a non-urgent visit, it felt clean, the first exam was free, and the veterinarian was thorough on her exam and with answering questions. When she made her recommendations, she reviewed an itemized list so I knew the pricing up front and could make an informed decision on what we would proceed with at that time. I will definitely continue to use this hospital. Read Less

I recently moved here to Houston and came to Rice Village Animal Hospital with no appointment and was so impressed by the two girls working the front desk Jacquline and Karen who let me in before opening time, they were both so welcoming and caring assuring me that everything would be okay. They even extended offerings of coffee,soda,water and managed to get me checked in to see the vet in less than 15 minutes.Overall the staff here is impressive very knowledgeable and courteous to my needs. I will definitely be coming back and will be sharing with everyone I know who has a pet to visit this amazing hospital. Read Less

Sebastien bolts into the waiting room, puts her paws on the counter to say "here I am." I think this all speaks to the excellent care she gets from the staff. Very caring personnel. I do not think twice to bring her in for boarding because I know she is looked after by wonderful people. Read Less

We have used Rice Village Animal Hospital for a check-up, shots, and boarding services. They are thorough and their online services are easy to use. The first check-up is free, and the staff are really friendly. The only minor issue is that after 3 days of boarding, my dog smelled like the pet hospital for a few weeks.Read Less

I've been using Rice Village Animal Hospital for about 10 years now, and today was the last day I'll ever set foot in that place. I've brought 3 cats (one now deceased) and our new puppy there. My cat had a urinary bacterial infection, and to diagnose it in May they charged over $600. The first round of antibiotics did not clear up the e. colli infection, so they rechecked her even though we knew it was the same infection that was not knocked out the first time. They charged another $600 to diagnose her again. We were told her recheck would only be $79 and have the paperwork to back it up, but today they tried to charge us another $500! Not only do they overcharge and run unnecessary tests, they're unethical and lie about their charges. I'm done with this place. Rethink this vet clinic before you leave your animals in their care.Read Less

This place is a total rip off joint. They kidnap your animals and overcharge you for their care. They trump up the diagnoses. I know this because I am a physician. They tell you that you can pick up your dog on weekends but don't show up or they call you and tell you have ten minutes to get there and then they close. The bill for my dog's stomach virus was a fortune and far more than I get for doing major surgery on human beings. I would never recommend them to anyone. Just because they are in the village they seem to think they can charge anything and tell you anything.Read Less

Very first visit went great! I took my little 3 month old kitten, Francis, here. The receptionist are so kind and everything went by pretty fast. Only a couple papers to fill out, that's it. The veterinarian was real sweet to francis and you can tell she loves her job. Would recommend this place to anyone :). Plus, first office visit is free ! Read Less

This animal hospital was extremely helpful. My husband and I are new to the Houston area, as well as our 1 year old German Shepherd puppy and we felt at home at the Rice Village Animal Hospital. They were available right away, positive and very sweet to our dog. They made a connection with us right away. They were very knowledgeable about our dogs breed, his concerns, and just awesome within his first exam. I would recommend anyone who is in need of a family-friendly vet to go to Rice Village Animal Hospital. They are very organized with your pet's records and needs.Read Less

My fiancee and I adopted a puppy from the SPCA and took her to Rice Animal Village after several days of adoption, she developed what seemed to be kennel cough. After three visits and almost $700 later, the vet had given her two treatments of antibiotics and she seemed to worsen-- she stopped eating and drinking, had persistent coughing, and was very sick. When I took here back for yet another visit Dr. Kuo sent me home with nothing and said that the pulmonary symptoms were likely due to irritants in the household (incense, aerosols, air fresheners etc) . We had also asked to check for mange and she had scraped the wrong part of the dog, instead of doing scrapings on the missing patch of hair, she scraped a scar and charged me and extra $50 for a fungal culture (it did not look like ringworm at all). I brought her back and made them scrape the missing patch of hair and found mange. They did not refund me my $50. Finally, on the brink of death we took our puppy to another veterinary hospital after she became so sick. She was then correctly diagnosed with distemper (in 1 visit) and required 2 weeks of hospitalization (IV fluids, vaporizer treatment, and antibiotics) and almost died. Needless to say do not take your pets to these incompetent people who seriously overcharge for their lack of skill. Read Less

I took my dog, Emma, in for urinary problems. Dr Luper has been very dedicated to finding a solution! She has even called me at home several times to check up on her! Everyone was nice and I would highly recommend them! Read Less