Vergi 24/7

The doc and technicians were very sweet and thorough. They made sure I got to spend time with my girl before she passed. They hugged me and mourned with me, showing how much they cared. I 100% believe Liberty got the best care possible. Sometimes God just has different plans. I definitely recommend Vergi. Read Less

I don't know how anyone could rate vergi less than five stars. Before I discovered vergi I would cringe at the idea of having to go to an emergency vet because the one I knew of was gulf coast, which I have never had a good experience with. I had to take my Maine Coon in for an emergency issue with his eye, and even while there were two other critical patients coming in at the same time as me, my cat was able to be seen incredibly fast and thorough. The actual owner and vet came to speak to me to make sure I was satisfied and understood all of his medications, and never once appeared to be stressed despite everything going on. I was sincerely impressed Read Less

Last year after Harvey I found a black newborn kitten. I brought him here in bad shape, he was so tiny and we were not sure he would make it. The staff at Vergi was very professional, they reassured me they would do what they could but didn't feed me false hope, they told me it would be difficult. After about 3 days of care and being in the incubator little Gino pulled through. These emergency services are usually expensive but I felt the price was very reasonable and the estimates they gave me beforehand were pretty accurate. I can say I trust them with my pets life and always will. Thank you all at Vergi. Read Less

Dr. Lawrence was amazing. He took the time to answer all my questions and listened to all of my concerns. He was extremely kind and interested in doing what was best for my sweet Sox. I am so very grateful. I would recommend Vergi to everyone. Read Less

Great animal hospital that provides professional and compassionate care. The vets and vet techs here are true health professionals who are nonjudgmental of the situation and will do everything in their power to save your animal. I will say however that the services are definitely a bit pricey. However, that is to be expected for a 24/7 operated medical facility - you pay the premium for emergency care that can be provided even in the middle of the night. So if you don't have a true emergency and if it happens in the middle of the day, I'd suggest taking your pet to a regular vet just because of the more expensive costs here. Otherwise, I would highly recommend this animal hospital. Read Less

Don't even try. They didn't know even the difference between a girl and a boy or Just Didn't really Checked the animal? Is no Other explanation... My husband and I are into catch/fix/release feral and stray cats due to a huge "unattended" colony and one of the cats had a paw almost curled -the wrong way- and we frantically tried to trap it until succeeded to take it to an ER for medical help. It was a boy. Now "magically"is a girl and is on heat. They told us -after something like $500- that was nothing they could do for the hurt kitten and we accepted that the Little BOY had no pain, could survive fine as it was, etc. Now that magically is a GIRL I wonder if the cat had a way to be helped, if they did anything at all to that poor critter, if they just told us they checked, blab blab blab -including X-rays- and... well.... Nah... It was not THAT young you couldn't see the sex. My idea is they just scammed us OR taking a hurt animal to a bakery would be the same. I could have it already fixed if I knew it was a GIRL and now we would not have around a special needs feral cat soon to be a MOM of more feral kittens. NEVER again. Read Less

I can't say enough good things about this clinic.  I have had 2 great experiences here.  The most recent was Sunday when I had to put my beloved 10 year old cat son down.  All staff was so compassionate, as they knew this was such a hard time for me.  Ask for Dr. Rand if you have to euthanize.  This is her specialty and she will make the experience peaceful, and involve you in every step.  I will forever be grateful for the last loving moments I had with my baby here. Read Less

This place is a joke and a scam, and they are taking advantage of people who have no other options.My poor pup was attacked by another dog.  It didn't look terrible, but I could tell he was hurting and wanted to get it checked out as a precaution.  What I did not want to do was spend my life savings in the process, but mainly make sure he wasn't in pain through the night before I could get him to my normal vet the next morning.45 minutes after they took him back, we hadn't heard anything, so I asked what his status was.  Shortly after that, they acknowledged they hadn't seen him yet and then gave him a pain injection.  Then, they started to discuss options, which included suturing, sedation, and a night's stay.  This all seemed extreme for what I thought was a minor puncture wound - especially since they hadn't even examined him yet!  I told them I just wanted to clip and clean the wound and get him pain meds to get through the night until I could get to the vet the next day.  They were extremely pushy, and numerous times tried to get me to sedate and suture him and install drains for the wound (each time took at least 30 minutes and they brought out a new invoice, up to $800.. anything for them to make more $$$).  Then, when I declined all of these options, the vet tech had the nerve to say "I realize you are trying to do the least possible for him".  EXCUSE ME?  How dare you accuse me of that?  I finally told them to give me my dog so I could leave, and even that took at least 30 minutes.  I managed to get out of there after 3 hours for $250 (clean and clip, pain injection, pain meds for the night, and bandaging the wound).Anyway, I took him to my trusted family vet the next day.  They gave me 21 pain pills for the same price I got 3 for at this clinic and 6 syringes of liquid pain/inflammatory medication for the same price as 1 at this clinic.  They also advised AGAINST installing drains and wanted to wait 3 days to see how the wound was healing.  3 days later, it now looks great and my dog is back to feeling and acting normal - thank goodness I didn't follow the advice of Vergi!PLEASE do yourself a favor and steer clear of this clinic unless it is your last resort!  Try Gulf Coast or Westbury instead; I wish I had!And in case Dr. Michael Seely with Vergi feels the need to respond to this review (as I have seen on many others) - save yourself the trouble, sir.  I think ALL the negative reviews speak for themselves.  This place is a scam. Read Less

Unfortunately, we did not have a satisfactory experience. I was initially please with the prompt attention from the receptionist and vet technician who took Bella to the triage area for an examination. My fear of Bella having a stroke subsided when we got there because she was able to stand, walk, and was wagging her tail. However, I was worried and needed to find out why she suddenly collapsed. After waiting for about an hour, Dr. Mackenzie explained to us her concern about Bella and the treatment plan. After listening to The doctor's  recommendation and we decided to obtain lab first and temporarily hold off on the diagnostic imaging. However, Dr. Mackenzie replied back annoyed and stated it was more paperwork for her to do. We paid about $460 for the physical exam, lab, EKG, and BP.  We waited over 2 hours for the lab results. While waiting for the lab results, Dr. MacKenzie came out to addressed her concern about Bella's low BP and high heart rate. She recommended to admit Bella over night for continuous IV fluids. Being a healthcare provider myself, I wanted to get the lab results first, because it could be electrolyte or mineral imbalance from her nausea and vomiting causing dehydration and muscle cramping. Again, she was disappointed that she couldn't up sale us into spending more money. Our family waited for over 4 hours for lab results, hardly what you would consider STAT in an ER setting. Finally, the vet tech handed us the lab report and told us Dr.MacKenzie would explain the abnormal values, so we waited and waited and waited again. The most disappointed experience was the lack of communication and delay in response time. After waiting for over 5 hours, we left. Around 11:30pm, we received a call from Dr. MacKenzie when an apology and explanation. Even though it was late, I did appreciate the call and putting our family at ease about our dog's health condition. Also, I appreciated the company for submitting the results to our regular veterinary office. Overall, I'm disappointed about wait time. Read Less

This place is a scam. Save your time and money and go elsewhere. The front desk woman went back and forth with me about what breed my dog was. She also continued to call my dog a name of another animal that had come in at the same time as us. The doctor (Dr. Garcia) looked unprofessional and dirty. I get that it's a 24/7 clinic but come on at least look like you combed your hair!! Read Less

Dr. Was aggressive and got in my face (she's MUCH taller than me) over $74 in overages after I paid $1568. Because she said we didn't pick our pet up when they called at 10:30am. (I had  to call them the evening before at 9p and was told another 24 hrs would be recommended. ) Never mind that by 7p when I came to pick up my dog it had not even been a full 48 hrs. Yet we were billed 2 FULL ICU DAYS AND 2 FULL ICU NIGHTS.   Interesting. When I mentioned they should eat the $75 as a courtesy for their poor communication, she put my dog onto the ground very aggressively and said "she's gonna run out", my dog doesn't do that and she's lethargic and you just treated her like garbage over your abrasive personality being ill received. Read Less

The care itself here I suppose is ok. The bedside manner, approach to business, customer service and communication REALLY needs work. I didn't see one smile or ever hear any "thank you".  I spent SEVERAL hours before I had any sort of idea what was possibly happening with my dog. I left with many inconclusive probabilities despite a specialist review. The communication methods the Vergi staff used to relay the status of my dog's health inspired a lot of fear and emotional stress. In addition, I had a very difficult time to get someone to clearly explain the pricing on the many different treatment plans that came my way and feel that the cost was VERY VERY high.  That could be due to the lack of explanation or the way the fees are presented? Like most, I don't have a benchmark for emergency pet care. I  believe that if your organization wants to itemize every charge, then someone should be able to articulate what each line is for when asked. I spent time with four different people that couldn't FULLY explain what the lines were for and why that treatment was necessary. This was a very difficult situation as I'm sure most are when you are in emergency care. The lack of professionalism from all but one nurse made it even more difficult and added a tremendous amount of unnecessary emotional stress.  Please work on your communication skills and try to treat others with the same level of compassion you'd wish for if the roles were reversed. My dog is fine, her surgery required is basic & it took the specialist I saw AFTER the hospital all of 3 minutes to have a clear diagnosis, a precise plan & the cost involved in next steps & all of my questions were answered on the spot and in non medical jargon. It's also important to note that the Dr at Vergi led me to believe that it would be extremely difficult to find a specialist to see my dog quickly and therefore our treatment plan included fees for 2.5 days. I called a specialist the next morning at 8:30 and had an appointment at 9. The entire cost of surgery, including all medications, office visits and aftercare is significantly less than my stay at the emergency clinic. This is also relieving since the Vergi Dr threw out some "estimates" on "a" surgery.  She also explained that since she or the emergency specialist that reviewed the X-rays couldn't really tell how extensive her injuries were, that my dog may need more than one surgery. She had already told me that Vergi does not do this kind of surgery, so what is the purpose of telling me how many surgeries we *MIGHT* need. You just told me you can't diagnose her injuries from your x ray (same ones the other specialist looked at by the way). Confusion, fear and money. That's what Vergi cost me. Read Less

I believe in rewarding business that do a good job.  My hope is that other clients will use this review in deciding were to take their precious pets in an emergency.  My mistake was that I did not choose Vergi first and that may have cost my cats life. I will never know since my cat passed away on the way to Vergi.  Immediately upon arrival my cat was non responsive, they administered CPR, but was unsuccessful.  First of all Vergi did everything in their power to comfort us by allowing us in back while they performed CPR.  This was a terrible situation, but we were with him in the end.  Dr. Sosa and the staff handled the situation in a very professional and compassionate manner.  I will never go anywhere else in an emergency situation. Keep providing your high level of professional care.  CHOOSE Vergi should your pet need emergency care, your pets life depend on it.  I have an extensive background in veterinary medicine and Vergi did everything right.Prior to coming to Vergi I went to All Pets Emergency Care and received less than adequate care for my cat.  I did not feel comfortable in leaving my cat in the care of All Pets so I opted for SQ fluids and an injection for my cats vomiting.  Later to find out that if my cat had a heart condition and All Pets gave him SQ fluids that may have exacerbated his condition.  Which could explain why his condition declined so quickly?  All Pets never recommended an ultrasound that could have saved his life.  They recommend IV Fluids and hospitalization.  I will forever have to live with my decisions. Read Less

This was my first time taking my little maltipoo Oliver to Vergi and I cannot say enough wonderful things about them and their care of my dog from the moment we arrived to the moment we left. The expert level of care Oliver received was apparent with every vet and technician who treated him, making me feel extremely confident in their care of him during his 3-day stay. Each vet kept me very well-informed throughout my dog's stay and encouraged me to call for updates or to ask questions at any time, which I greatly appreciated. I highly recommend Vergi and will definitely use them again if need be. Thank you, Vergi!! Read Less

Just finished reading some of the reviews for Vergi, both positive and negative. Let me start by saying that when your animal is in pain, waiting a day to see if they get better on their own is simply not an option. That being said, you know going in that this is an emergency clinic and, as such, the fees will be commensurate with emergency care. When I gulped at the price of diagnostic testing, pain meds, shots and IV fluids (plus the cost of the initial visit), they explored several other, less expensive options. In the best of all worlds, I would have gone with the most inclusive treatment plan but, given financial constraints, opted for Door #2 - the semi-conservative option. Thankfully, the IV fluids, pain meds, and shot for her inflamed pancreas did the trick and my little Cairn terrier is fine a couple days later. Also, I'd be remiss if I didn't acknowledge the staff - from the sweet receptionists, the patient vet (Dr. Ron) and the very caring techs. When you walk in their door, you are treated with kindness, patience and respect, which is amazing given how many emergencies they must treat daily. You get the sense that you and your animal are their only case - despite recognizing you're far from it.  I am so grateful that this place is just a few miles from my house. What a godsend! Thank you, everyone, for treating my little Toto! I am beyond grateful. Read Less

Access to see our pet was good; however the care planned highly differed from our vet whom we saw the next day. Our pets condition was stated as he could potentially become severely ill or die if we waited for surgery which was false. Unnecessary tests were ran to prescribe the appropriate antibiotics; however a broad spectrum antibiotic was prescribed and we still do not have the test results. We also were told we needed to return for additional surgeries daily and anesthesia would most likely be required for three to four days; however our vet was able to save our pet additional stress as well as unnecessary cost by performing the surgery the following day without the need for multiple returning visits and at 1/5 of the cost versus the 1300 emergency visit.Read Less

The doctors, staff, and technicians at Vergi are amazing! My lab/pit mix swallowed a pork rib, whole, without chewing, so we took him to Vergi right away to see what our options were and we went with surgery to have the bone removed. It took about 5 hours from when we arrived until we agreed on surgery, but that was because he was non-critical when he came in and it was a very busy night. We 100% understand and agreed. It was a 3am surgery and we were contacted before surgery started, and the surgeon called us right after surgery which was so appreciated. Everyone was not only very skilled and professional, but so nice as well! Our dog is now home recovering and earned the nickname "pork chop"! Thanks to Vergi, we were able to avoid a more costly procedure and further complications. We hope it's smooth sailing from here on out, but will definitely come back for any future emergencies! Thank you Vergi!Read Less

Thursday night my dog, Eva, was attacked in our own backyard by two stray Pitbulls and was basically left for dead. My other two dogs protected my battered baby until my fiance got home and found them. He took Eva to Vergi and I know, without a doubt, she would not be alive today if it weren't for the care she received there. Thank you to all the kind staff for saving my babies life. We are hoping she makes a full recovery, but she still has a long recovery ahead of her. Worth every penny spent. I see a lot of complaints about payment, but you are getting top notch emergency and critical care. Again, thank you Vergi. Read Less

We lost our pet unexpectedly last night. Even though the clinic was crazy busy with 6 emergencies at one point anyone involved with us still managed to somehow stay calm, show compassion, give us time, space and actually "feel our heartbreak" , not at any point did we feel we are just another case to get through the door as fast as possible. It was truly appreciated especially as we were in a shock trying to deal with our own emotions at the same time as catering for the needs of our second dog. This was our first ever visit , complete strangers turning up to receive advise, hoping for compassion, understanding but we got a lot more than that, Thank you!Read Less

Dr. Laura Noaker, Dr. Seely, and their staff are by far the best out there. Not only do they care immensely for your pet, they also care about the owner. Dr. Noaker spent over an hour on the phone talking to me about treatment and testing options for my 13 year old, answered every question thoroughly and also made sure her staff was fully aware and ready when I brought my dog in later that week. Thankfully for Dr. Noaker's advice, my dog is doing and feeling better, something my regular vet missed. The hospital is top notch and their process for treatment is executed better than an ER for humans. I have 2 dogs and 3 cats and would trust putting their lives in the hands of the staff at Vergi. They are wonderful, highly skilled, and PASSIONATE about the life of your animal. Read Less

I can't say enough good things about Vergi! My sweet cat Leo was diagnosed with diabetes and had to be rushed to the er. He was there for 4 days and the staff was so sweet and took such good care of my baby!! Big thank you to Jessica who loved on my boy and helped him get better. Leo is a lover and needs lots of attention, hugs and kisses and Jessica made sure he got plenty while he was there. Thank you again!Read Less

Sunday night my cat that is like my son was attacked by 3 dogs.. we rushed him to vergi yes they took him straight from my hands and put him in an oxygen cage, but the staff that was there that night was not to pleasant only one lady who's name I have forgot was nice and compassionate... they would not check my cats injurys until I paid $783 upfront I understand they need to get paid but at least help the poor cat. My cat sat there with dirty wounds until 6-7 am Monday morning they also did X-rays and sent them to radiology they told me nothing was broken or fractured he just had the puncture wounds and to keep them clean that's it. Here it is Thursday and he has been to the vet everyday so far he will need his tail amputated and his tail is fractured really bad to the point where it might have nerve damage on his back side where he can't poop or pee on his own and might have to be put to sleep... all of these extra vet bills could have been prevented if they looked at the X-rays correctly instead of just rushing. This cat is like my son and this news is very devastating to me I love him so much. I will never return again and this is my 2nd time there my first time with my dog was very good no problems they helped her before payment.Read Less

Summary: kind and professional staff, reasonable wait times, upfront information regarding costs. We visited Vergi 24/7 on a Sunday evening after our dog jumped out of the car while we were driving. My husband and I were both pretty shook up when we arrived, and the employees at the check-in desk were incredibly kind and helpful. After getting a signature for approval, they started administering pain medication to keep our dog comfortable. I never felt like we waited an unreasonably long time to see a technician or veterinarian, though they apologized for the wait and told us they were pretty busy that evening. I was most impressed that after the initial exam, we were given an itemized list with prices of everything they recommended (x-rays, pain medication, blood test, etc.). They also gave us the option to go home, since they anticipated it would be more than an hour before they could complete the x-rays and review the results. Overall, Vergi 24/7 made a scary and emotional situation a lot easier to handle. Read Less

I have complete confidence in the staff and doctors at Vergi. The place is very clean, the front desk is swift in getting your pet's needs attended to and then getting you checked in. They understand that for a lot of us, our pet is our child. They keep you up to date in an emergency so you don't have to wonder what is going on. Their prices for emergency care are what I would expect to pay anywhere else. It is important for people to remember that this is an 24/7 emergency care facility. Just like going to the human ER, it will cost more than your regular doctor for obvious reasons but well worth it! Read Less

We could not have received better care anywhere ~ they literally brought our Pom (Gretchen) back to life when we arrived last Saturday. They were compassionate & caring and when we had to leave her overnight, we knew she would be in the best of care. We took her to our vet the next morning & brought her home that afternoon ~ a miraculous recovery & answered prayer. Thank you from the bottom of our hearts ~ Jake & Clarice Read Less

The doctors and staff at Vergi did an amazing job of caring for my dog who ended up needing to spend the weekend because she was so ill. Each doctor and vet tech with whom I spoke took a great deal of time to explain how and why they were treating my dog and what her prognosis was. i spent quite a lot of time there throughout the weekend visiting my dog, walking her and feeding her so i was back in the 'infirmary' part of the facility at times. all the dogs were well cared for, comfortable, and monitored. i am very grateful to everyone at Vergi, and i highly recommend the clinic as a provider of high quality veterinary care. Read Less

Been here a few hours... charging over $600 for X-rays when I called and asked specifically how much X-rays were and I was told specifically $250 along with the $98 emergency exam. Thankfully my dog is okay... taking my dog to my vet tomorrow. Just not sure how I feel about the nickel and dimming me. Telling me one price and having the list of what's included and 2 major options are not even included. What a shame. Nice doctor but being nice doesn't cut it. Don't recommend. I understand I pay for convenience and I have no issue with that. All I'm asking for is to do what's included for the dang $1k price that I took a picture of. Sheez... is that too hard to ask for?! Lastly, the doctor has the audacity to start laughing when I said that I had started my dog back on flee treatment a few days ago. Seriously!Update:It's been almost a month and my dog is about 90% better! I spent almost $1400 dollars. My dog is worth every dollar spent. I'm just so displeased with the Dr. and the overall experience. I took my dog to the vet the following morning and he was surprised  by what they did to my baby. Don't recommend! Read Less

Vergi is a wonderfully run emergency clinic. Staff is professional and those who have negative reviews need to understand how busy these techs and doctors are. I've gone to Vergi numerous times with my own pets and with rescue dogs and every time they've done a beautiful job. One time there was a brief misdiagnosis (nothing major) that they rectified immediately and went out of their way to give special attention to the situation. Couldn't be more grateful to Dr. Noaker and her team! They also work beautifully within a budget if you tell them up front. Read Less

Took my sick chihuahua in who was quickly diagnosed with kidney failure. Excellent staff all around from the receptionist, vet techs, and especially the vet who helped to put my girl down for me. Very informative, honest and upfront. Yes ER care is expensive but they are good at what they do and deserve to paid as such. Medical costs are not any less expensive because a pet is involved.I really appreciated the time they took with me and my pet and the loving care they gave to her.My overall experience at Vergi helped me to come to terms better with having to put my pet down. Thank you to all the staff who work there Read Less

Is there a way to give 0 stars? Took my girlfriends dog in cause she was whimpering and acting different. They charged me 800$ for an x ray and prescribed her pain meds and sent her on her way. Next day the dog died, And they couldn't tell me why. 5/5 Would recommend this place if you want your dog euthanized. If you have other plans then don't go here Read Less

Wonderful experience after having to take our dog here for showing signs of bloat/GDV. The night crew was amazing and they treated us with respect and took great care of our boy while in their care. The vets and staff are very knowledgable and personable and can tell they care about your animals too! We hope to never need an emergency vet again but it's great to know that such a fantastic place exists. Our dog loved the staff, too! Read Less

Oct 2016 I have a 10 year old Golden that decided to eat some pecans when they were in their green outer cover / not ripe yet. The squirrels were knocking them off the tree. She started puking up chewed up pecan parts. Took her in to Vergi 24/7. Blood work and ultrasound showed that her pancreas was inflamed. She stayed at Vergi on fluids overnight along with pain meds and anti-vomiting meds. Next day she was doing better so I took her home! I can't say enough about the customer service and the care that everyone showed my girl and myself during a scary moment. I know it is a tense moment for all during emergency type situations and they all reacted with love and concern. Very professional! Read Less

We came in last night with a terrible scare! White gums and labored breathing. The staff and admin staff up front took GREAT care of my basset hound Valentino. I was very happy with Dr Sutherland. There was a lot of critical dogs there (including mine) and they gave me updates and treated us very well. Most of all, they saved my son. I'm forever, eternally grateful. Working in rescue, I've sent many people to Vergi. Last night was my first visit and I was very happy with everyone and the care. Valentino is home in my arms and I can breathe again. Thank you to everyone there. You all played such an important role. I work in healthcare and I know how hard it can be. Sending all our love and please give Dr Sutherland our best. Much gratitude. Julia Fox Read Less

We had our baby get a dog bite and this vet hospital took him in right away and fixed him right up. Very good bandages, good doctors and good staff. The front desk people could be a little nicer but that's just a preference. The 5 stars are for taking great care of my dog!Thank you! Read Less

Last night was my 3rd time at Vergi over several years. My dog ate rat poison and I knew I only wanted to take her to Vergi after 2 prior successful visits. The staff- from the people that answer my 100s of questions on the phone to the techs and the doctors are incredible and so smart. They worked with poison control for the best treatment option. I highly recommend Vergi for urgent animal care. Some people complain about the cost- what do you expect for a 24/7 fully staffed ER vet? Their doctors answer all of my many questions and I fully trust everyone there to provide ER quality decisions and medications. Wouldn't go anywhere else for a dog emergency. Read Less

They were... okay. Being that they did not save my puppy, charged me a thousand dollars+ for basically 12 hours of care I couldn't really give them a stellar review in good faith. Initially my poor pup had parvo and was transferred here from the veterinary clinic with high recommendations and I didn't want her to be left alone overnight again.  The Bayou Clinic was optimistic she was on her way to recovery (but not out of the woods) and I wanted to do everything I could to ensure the best chance of this happening even if it costly. They said they were expecting me but we waited a good 20 minutes after being sent to the a room to wait in with my sad puppy.  HELLO THIS IS ER!  HELP HER ASAP! We got there around 7:45pm and didn't get seen until 8:15 or so.  They expounded on how dire her situation was when the doctor finally came in and that she would likely need 5-7 days of treatment which in my head was like upwards of 10k just based on what I've experienced so far.  Their suggestion: go all out or do nothing. ( OK- I've read on an number of parvo cases where the owners could not afford this ridiculous bill did what they could with what they had and the pup still made it. )Well, OK.  I was prepared to spend a few K but 10K and you can't even ensure her survival?  That's a lot of money..  (at this point I was already out 1800 at a different clinic).  We asked for a 2 day quote and they literally took 45 minutes to provide this.  They wanted up front payments and charged me on the high end.  I then asked for a 3 day quote since the tech said each day after 2 would be on average 5-700 per day-- (not the case).  This took another hour until I finally went outside to see what the hold up was.  Their printer was out of toner.  Seriously? Anyway I left my puppy there and hoped for the best.  I got to see her one last time before I left at 11:45PM.  I checked on her before I went to bed and again first thing in the morning.  They said her gluose level has declined and upon further inquiry she wasn't checked prior to that since 1am.  6-7 hours without checking??? Isn't the whole point of me paying for overnight care so you can make sure something like that doesn't happen?  I'm not sure that her situation was preventable or not even with more frequent checks but it does upset me to find that they didn't appear to do everything they could've to save her.  By the time they administered the bolus injection of glucose it may have been too late.  So for those reasons: (-4)long wait timedid not explain treatment costs/payment situation well did NOT give my puppy "24 hour" care as promiseddid NOT explain whatever the crap care credit is.Some of the staff was helpful and sympathetic, but that's about it. They did refund me for the difference of what was initially charged and services performed.  (+1)I talked to multiple doctors through out the night/day  during their shift change and they appeared to be supporting her as much as possible.  (+.5) I'm less confident in the techs whose checks throughout the night was basically walking by her cage and seeing if she was still breathing. (-1)Overall, 2.5 Read Less

We are very thankful for the care VERGI 24/7 provided for our little kitten ("Spike the Wondercat") over the past few days. They made a very difficult time, with heartbreaking decisions, much easier to bear. And, they did so with unmatched kindness. It was more than I could have ever expected from an emergency and critical care team. They reacted to the emergent situations quickly, while still taking time to put real thought into the continued challenges he steadily presented with. The facility is clean with amazing equipment; the space in the waiting areas and treatment rooms allow for movement when you are worried and stressed; the staff and doctors are extremely compassionate, knowledgeable, and really want the best for your pet. They will also keep you updated as changes occur. I was especially thankful of the very soft blanket they wrapped our little guy in, when it was time for him to leave this earth. I was able to hold him in my arms, and he was surrounded by his family in love and softness as we helped him move quietly to a place of no more suffering. "Now little Spike has gone where the good kitties go, and no more on this earth will he roam. But if pets have a heaven, there is one thing I know, our Spike has a wonderful home." -(paraphrased from a very old song I heard as a child) Thank-you Dr. Noaker, Dr. Southerland, Dr. Seely, Dr. Helcel, Dr. Spade and Dr. Garcia (named because I spoke with each of you along this journey). Thank-you to the entire rest of the hospital, and for the loving care you gave to our little guy. It makes a difference and we want you to know how appreciative we are for the amount of time you spent trying to make him comfortable and keep him out of pain. I never once felt like I was being brushed-off or hurried when getting an update, and I am sure that you had a full hospital of other emergencies besides ours, during that time. Again, thank-you for your kindness. Read Less

Not pleasant! I've never known of an animal Staff not to be an animal lovers. Staff was unprofessional didn't have their routine down, they were cold to my puppy who I took in for intense dry heiving. Simply didn't give of the vibe of being interested or caring. Felt like they just had no clue, I didn't feel comfortable with her diagnosis. They were trying to add shots and other services that clearly I deemed unnecessary! Let me just add that money when it comes down to my baby is not an issue! If I'm taking her to the emergency room is because I'm prepared to spend whatever it takes and also because I can afford it! These people were so consumed with the fact if I was able to pay for her "treatment" which consisted of taking her vitals, please! Maybe it was because I walked in in my pajamas in the middle of the night but defiantly got he vibe that they are there to make money and not care about your furry babies! TERRIBLE experience! Never again and will never recommend this place ever! Not to mention how filthy it is inside. I actually never put Luna down I was terrified she would catch something from walking around those disgusting floors. It's a hospital get a cleaning team! CARELESS Read Less

The negative reviews are about money....its costs to have a pet. This is an ER, not going to be free. Get pet insurance. I've had a good experience here. They even evaluated my dog in the lobby and sent me home, saying if the mucus in the poo didn't go away after 24 hours, take her to the vet, or back to them. No cost to me. Read Less

Horrible....Our 13 1/2 year old German Short Haired Pointer got sick...4th time in less than 2 years but this time worse....had not eaten in days, barely drinking, vomiting several times a day (but with no food and little water there is noting to vomit) We made the heartbreaking decision to have him put down. Our vets office couldn't do it until the following day and told us to go to Vergi....I called, told them what we wanted. They said it would be a $98 exam fee, and about $150 for euthanizing our beloved dog. Then after the exam part the doctor told us he would not euthanize our relatively healthy dog and he would first want to do tests....we had done all those tests 3 months ago....the result then?? Well, he was an old dog, maybe try some new food (he was eating then) and wait and see....Time before that, same thing. And each time it was $500 and new expensive dog food. We did NOT come to the decision to euthanize our dog quickly or easily and this young know it all doctor, who evaluated the health and sickness level of our dog in a 5 minute exam and determined he "looked" fine, (for a fee of $98) was telling us he needed another $350 worth of tests. Of course he sent in the poor tech with that information...the coward. So much disrespect and arrogance it's unbelievable. Read Less

Took our dog there for treatment. They said multiple times that if we wanted to get our Xrays back "STAT", to pay the extra money. They said "Stat" was 1 hour turnaround time - as opposed to the regular time of 4-5 hours. We paid for the "Stat" service and it took the same amount of time as if we waited for the regular treatment. The last thing a person needs when they are in distress - is to be gouged by Vergi. Don't recommend Stat service and make someone pay for it if you can't deliver it. No excuses. Read Less

Our 12yr old cat Simba was suffering from kidney failure and was in a lot of pain so we had to have him put to sleep. The staff and doctor were very kind and considerate of our pain and sadness. They gave us all the time we needed with him before and after the procedure. We fully expected to have to pay more since it was 11pm but it was actually less expensive than what our vet was going to charge us. They really helped us deal with this very sad situation.Read Less