I was a loyal customer her for at least 12 years with no issues. They changed Vets several times, but I was always happy with the care. We moved and continued to drive back here because they knew my... Read More
I was a loyal customer her for at least 12 years with no issues. They changed Vets several times, but I was always happy with the care. We moved and continued to drive back here because they knew my 2 dogs.Fast forward. New Vet said that my 12 tear old dog needed her teeth cleaned which would require anesthesia. Never heard of cleaning a dog's teeth, but they said it would make her live longer. So, I agreed. Then they wanted to cut off some fatty deposits while she was under. Totally unnecessary as we put her through a lot of pain and they grew right back. This bill was over $500!Then, they ran blood tests on my other dog and said he had heart worms. The treatment was over $800. I was shocked because my dogs are indoor dogs and we did heart worm meds. We missed only 2 weeks of these meds. So, he had me give him 2 pills a day for 2 weeks to prepare for the treatment. We questioned the diagnosis, and they showed us lab results confirming diagnosis. I considered getting a second opinion and should have. Anyways, we took him in for the main treatment (which I hear is very hard on dogs). He was supposed to stay overnight. I got a call that afternoon from the Vet. He said he had good news and bad news. Good news was that he reran labs and my dog DID NOT have heart worms after all. Bad news was the lab was wrong the first time!So, he said to pick up my dog and that the bill would only be $380.00. I hit the roof. I said,"so I paid for and gave my dog 2 weeks of unnecessary medications due to your mistake, and you want to charge me money?" He said "Well, you were going to pay $800." As if congratulating himself for telling the truth! Then I told him he had just lost a customer. He said he would only charge me $180 to cover his costs because the additional tests (that he did not clear with me first) "gave us good information". My helper who takes the dogs for me since I am disabled and do not drive, went to argue with him on the charge,. He begrudgingly dropped them. I will never go back!!!More info; Dr. Landry called me multiple times to resolve. I think he felt very bad about all of this. He offered to refund the cost of the meds. Found receipt for $138.00. Lab required me to bring my dog in for further blood tests to disprove heart worms before they would do a refund. My dog is very skittish, and I don't live close, so I declined. I was contacted and asked to take this review down. I have changed vets, but will increase stars on this review due to the efforts made to make this situation right. Read Less