When I called them I was in panic mode and they calmed me down and saw my baby boy within the hour. My fur baby is extremely afraid of people and they didn't rush him they actually spent a lot of time trying to let him warm up to them! The staff is amazing!! They will definitely be my go to vet! Read Less

The vets and staff here are amazing. Not only did they help me with a care in passing of my late dog but they are there for me with my crazy hyperactive Morkie. :-) even the silly little questions like what is reverse sneezing? The ladies there very well prepared to help us. I recommend these vets to everyone I see. Read Less

They have always taken care of me and my pets. ive only been twice and the second time I had to put down my best friend of 11 years. They were very honest with me and did not try to trick me into a treatment that more than likely would work. very caring staff. very reasonable prices. Read Less

Have been coming here for 20+ years. Dr. Peterman has seen all my Akitas and has the patience of a saint. He takes time to explain everything and is super down to earth. The staff has always been great to me and my fur babies. They also board my Akita and other pups with no issues ever. Read Less

Regular vet was out of town, another vet wanted to run thousands of dollars of additional tests when my dog's bloodwork came up normal - didn't really care that I was crying about not being able to afford more than one or two. Got a second opinion here, very glad I did. The staff have far better bedside manner. The doctor was very patient when explaining, essentially, how I was overreacting. Took time to explain how he was doing okay, and what problems he did probably have due to his age. My dog isn't dying of some mysterious illness, he's just old and has some old man problems. I came home with some dog aspirin and a bill 1/3 of the size of the other vet. He's already more comfortable. Good folks. Read Less

Employees r friendly and knowledgeable. Vets r great with pets and take time to b sure u understand what pets need. They often do a follow-up call to c how pets r doing. They really care about the pets and their owners. I drive a lot of miles to go to this specific location. Read Less

I pass by this animal hospital every single morning and I don't know why I waited so long to bring both my fur babies here. I called to schedule an appointment for my puppy and they were very willing to fit him in that same afternoon. Diana was awesome and extremely helpful with getting our dog's prior records. They were even able to fit my second dog in for a grooming that same morning. Won't be taking my dogs anywhere else anytime soon! Read Less

The staff was great and really helpful. My dog is going to have to have surgery so I will follow up on that. So far I love the homie feel and everyone is very sweet to my pups even though he has a huge fear of the vet they accommodated to his needs really well. Read Less

The veterinarian's at Vital Pet have always been so kind, honest, and helpful EVERY TIME I have visited!! I have had emergency surgery twice on my pets- and both times they have saved my dogs and did it at a reasonable price! Their office is not in my neighborhood, but they are certainly worth the drive! They really do go above and beyond! I highly recommend Vital Pet- Story Road Animal Hospital!! Read Less

Had a wonderful experience with VitalPet today! I actually came in because my usual Vet office was completely booked and I wanted to get my dog Sophie seen and taken care of ASAP. They were able to schedule me in for a few hours later. The facilities were spacious and clean and the staff were so sweet. Everybody from the front desk staff to the doctor took time to explain everything and answer any questions I had and to make sure Sophie was comfortable. Also, the visit was affordable compared to nearby clinics. They took wonderful care of my little girl Sophie, and I couldn't be happier! Read Less

Had a good first time experience with a sick cat. Had a bit of wait since Dr was in surgery and took longer than expected. Dr. Peterman was very through, caring and took all the time necessary for a diagnois. Reg vet we have seen for over 15years is becoming more and more difficult to get appointment and could not work in this minor emergency. Glad I found VitalPet and Dr. Peterman Read Less

I have used Story Road Animal Clinic for over a year. They saved my 17 year old little girl kitty after she had been poisoned. They assisted me with the tough decision to put to rest my little 17 year old boy kitty. The prices are reasonable and the staff is friendly. I know of a lot of people who have switched from Grand Prairie Clinic to Story Road. I would highly recommend this Clinic. Read Less

My husband and I have been bringing our two girls to Dr Glenn since we got them and they love Dr Glenn. I love that she explains things very well to ensure that the instructions are understood. She is very patient and kind and the staff is great too. Our girls love coming there and they are always greeted by the staff as soon as we walk in. Read Less

Share Your Experience My fur baby hurt her leg and they got her in immediately. Very caring staff and doctors. The vet examined and determined she tore her ACL and referred us to a surgeon. Through them, I am able to get her in to the surgery center faster. She gave pain meds to keep her comfortable till she could resolve the injury. Highly recommend this vet. Read Less

Took both our felines to Dr. Peterman yesterday. As is typical, he and his staff are the friendliest, courteous, and most caring of any veterinary clinic I've ever used. There is a clinic closer to us but as they say, why mess with perfection. Oh yeah, Zane and Yeager appreciate the service too. Read Less

My puppy name is Vader I love Per Vital and Dr Patterson and Petermon was very knowledgeable and have my husband and I both peace when we thought something wrong was happening. They helped in every way possible to answer all of our questions. The employees are all welcoming especially Diana F. It was such a great Dr visit and great grooming service they have definitely become our go to place! And our puppy Vader first choice for everything! Read Less

One expects staff to be knowledgeable and professional, which they are. But they go the extra mile. From the front desk to doctors Glenn and Peterman I always feel that they care a great deal about my pets. Read Less

The doctors and staff at Vital Pet / Story Road Animal Hospital have a wonderful bedside manner with Bama. He gets anxious really fast (and truthfully probably needs a tranquilizer before getting in the car for his appointment), but their demeanor and caring attitude towards him helps calm him down so much. They are exceptional in their approach with him, and they are highly skilled and brilliant in their profession. No matter how many issues there are to discuss or health matters/questions I have, I have never felt rushed. I always come away with a thorough treatment plan and all the answers I need. We truly appreciate them!!! the Lane family Read Less

We've always had a great experience at Story Road Animal Hospital.  We've been taking our pets there for the last 20 years.  Thank you to all the doctors and staff who are there to care for our pets.  We are glad to have you! Read Less

Boarded our 2 dogs there and they took great care of them and it was one of the best prices around. They vets are friendly and really want to help the animals and gives great advice and information during visits.Read Less

I've been using Story Road Animal Hospital for years (before they were Vital Pet). And yes, the prices have gone up a lot since then but the care has too. The place has undergone a pretty major renovation over the years. Both Dr.Glenn and Dr. Peterman are the most caring, compassionate vets I have seen and I feel very comfortable bringing my pets there. The entire staff is always so friendly and caring too. They are always great about following up with information about bloodwork and other things. I feel lucky to have such a great place to bring my fur family that is so close to home. Read Less

Have been using them for many years and they have been caring and professional in both the good times and the bad. They are very concerned about the ongoing health of my dogs and have always followed up the next day to make sure any new treatments were being well tolerated. Response time for requests for prescription refills is always very prompt too. Read Less

Dr. Glenn and Dr. Peterman are the best. They take care of all three of my little lap dogs that are my children and I love to bring them here. The groomers are good also. Sat. morning I had to bring one of my dogs in with an injured leg. They were very busy with people that had appts. but they saw Suzie without us having to wait too long. Everyone that works there is very nice and helpful all the time. Read Less

New to Irving and needed a vet for my dog.  Vital Pet-Story is close to my house, so I gave them a call. They got me in that day! Bro was given a thorough exam and had an infection in his foot. I was impressed with both the facility and the care!  I highly recommend! Read Less

Dr. Glen will give your dogs the kind of care you won't find anywhere else. She has helped us through many tough situations like bringing our dog, Cliff, back from a life-threatening illness that another vet told us was fatal. Dr. Glenn was able to correctly identify the illness and treat him accordingly. She has helped us care for our dogs like they deserve to be cared for. Friendly staff, affordable, knowledgeable and simply the best care you will find for your dogs! Read Less

I've been taking my dogs to Story Road Animal Hospital for about 5-6 years now, and highly recommend them. Their staff know me and all the dogs by sight, and really give a high level of care. From regular checkups to emergency care, they've done it all for us! Read Less

My dogs have been going here for years. I just recently had to put my dog down and the staff was very caring and understanding. They made us feel more at ease while going through this tough time. They even sent us a card. Read Less

We've been bringing our furry children to Story Road since we moved to Irving 14 years ago.  Mostly just for the regular annual visits, but in 2014, my black Lab, Puddin developed liver disease and I just can't say enough wonderful things about how they helped us through her debilitating disease.  Not only did they treat Puddin with medicines but they offered us holistic options that I believed kept her quality of life up .  Dr. Tandy also helped me emotionally, she was so helpful in making decisions.  I will continue to take any and all of my furry children to Story Road. Read Less

I think its absoulty disdusting that some came in with their very sick dog they did some tests on him they told the customer the dog MIGHT have HEARTWORM and diabetes what is with the MIGHT you didnt test the dog for these conditions the bill was way over $500.00 the customer only had half the dog needed like 4 scripts the Dr. Perscribed 2 and told the customer when they pay the balance they will write the remaining scripts. This is so terrible of the Dr.what if the dog dosnt make it till Friday when the customer pays the other half. Never would I recommend your business Read Less

I do not usually post reviews, but our experience with Story Road Animal Hospital over the years has been so good, I felt it deserved our feedback. We have been going to Dr. Peterman for over 11 years now. To us and our 11 year old dog, we will not see anyone else. All of the staff members are extremely nice and treat our dog so well, even though he likes to bite. Many years ago, our dog had a moderately serious health problem that required us to use another emergency vet service. At that time, they had given us a poor prognosis. We then consulted another vet, who wanted to refer us to highly expensive specialists. When we were able to return to Dr. Peterman, he gave a different assessment and treatment, and our dog recovered fully, even running around like an 11 year old puppy. Dr. Peterman even most recently needed to perform a surgical procedure on him and did so, expertly and very professionally. Our dog is recovering very well. We highly trust and recommend Dr. Peterman and Story Road Animal Hospital. Read Less

The staff as well as Dr. Glenn and Dr. Peterman are so impressive. They seem to love our animals as much as they would if they were their own. My sister and I have co-shared a wonderful cat, who was diagnosed with diabetes over 6 years ago. We lost him today due to renal failure and the doctors and staff were so caring and thoughtful. I would highly recommend this vet to anyone looking for a great staff and great doctors. I could go on and on about the assistance they've provided over the years. Instead, I will end on this note. They are the only place I would take my beloved pets for healthcare needs. Read Less

Very welcoming atmosphere. Friendly and knowledgle staff from the Vets to the groomers. They get to know you by name, treat you like family, provide great customer service, all while giving you the BEST care you could ask for at a much more reasonable price. Highly recommend! Especially Dr. Tandy Glenn! Read Less

I had a great experience with the staff here today. Dr. Diaz answered all of my questions thoroughly and came across like she genuinely cared, I have no intentions of ever taking Jax anywhere else. Thank you SRAH! Read Less