I had a good experience with this vet in 2018, moved away and came back to visit family, and my three legged dog needed a nail trim. I advised the facility in advance he only had three legs and was un... Read More
I had a good experience with this vet in 2018, moved away and came back to visit family, and my three legged dog needed a nail trim. I advised the facility in advance he only had three legs and was uncomfortable with being handled by strangers and wiggly, they seemed confident and I decided to take my dog as I previously had a good experience and often hear good things about the compassion of the staff. When they brought my dog back out to me they didn't even mention they had cut the quick on SEVERAL nails. We only noticed when he bled all over the back seat. His front paw, the only paw he has on the front, had two nails cut negligently short. The rest of the nails are very inconsistent in length. He hardly wants to put any pressure on his front paw, which is unfortunately impossible for him as it's his only front paw. I wouldn't have been as furious or disappointed if they had taken the initiative that every other vet who has nicked the quick did and at least warned me, but instead they let me find out on my own by noticing blood smeared all over the back seat of my car. A tech did come out to try and stop the bleeding a second time, as the told me they "made sure he wasn't bleeding anymore" inside. It wasn't successful as he bled twice more (we tried to stop the bleeding ourselves with first aid clotting styptic powder) on the way and at home just during regular walking around the house and not excited so his blood pressure wasn't high. I believe I should have been told beforehand that he was bleeding at all. Especially considering he only has three legs so the front paw is even more vital to him.
I'm sad to leave this review as I previously recommended this vet to several people. I felt this could have been handled much better, or if they weren't equipped to trim the nails of a tripawd who wiggles during handling I wish they would have told me instead of mangling his nails on the only front paw he has left and a back nail as well. I would have respected that much more than trying to sneak an injured dog home without warning.
My parents had our family cat euthanized here when she no longer had an the ability to live happily at the age of 18 and they had a wonderful experience with a very compassionate vet. I wish I could've said the same, please reconsider your policy on informing clients of any injury incurred during a visit, it would have greatly impacted my interpretation of this event and I wouldn't have left this review if you had informed me or at least apologized for the numerous nicked quicks. Also please consider retraining your staff on where it is appropriate to trim on a nail. He has always had his nails trimmed at a vet and I have never received him back in such a condition. Read Less