The best care you can get for your dog or cat. The staff is super friendly and I've never had to wait long for our pet to be seen. Very happy with the care, cleanliness and communication too. Highly recommend!! Read Less

Every bit of the experience with Terrell Vet Clinic is a 5-star experience. Dr. Smithey and the entire staff took great, great care of my dog in a difficult pinch. I could not recommend them more highly. On top of that, they were excellent upon the follow-up appointment and the office is very clean. This is an exceptional place with people who truly care. FANTASTIC! Read Less

Just recently moving to Lakeway I am Happy to have found a Wonderful Veterinarian Office ! I experienced Compassion for animals with everyone who was there, from Mindy at the front desk to Noe who assisted Dr. Terrell ! The office is clean and beautiful. Dr. Terrell was very caring, honest and kind in his examination of my little pooch. He had many suggestions on how to properly care for my dog with all her medical issues. I feel extremely confident having this veterinarians office care for my dog. Read Less

We are new to Texas and shouted around quite a bit for a good vet. This place is really good. Very nice staff and the doctors are very thorough. They always call and go over everything afterwards. The downside is they don't do overnight boarding. highly recommend. Read Less

This was our first visit to Terrell Veterinary Clinic. They had come highly recommended and we were not disappointed. The facility was spotless, staff was friendly and kind. Dr Terrell was the kind of DR you wish worked on humans. He was interested, knowledgeable and seemed to actually care for our fur kids. Since the visit I have actually had a follow up call from the Dr himself. Who does that? LOL We are hooked and will be happy clients for years to come. It seems I wrote that review a few months ago and never hit "Post" . The good news is we still LOVE this Vet Clinic. We feel very well taken care of and with 4 dogs it is a confidence knowing we have caring professional, skilled people to call upon. We have had a few things come up with the 2 older dogs and the care we have received has been 5 star all the way. Read Less

I've been bringing our precious doggies to Dr. Terrell for over 4 years now. As our beloved Westie's health declined over several years, Dr.Terrell was with us all the way administering cutting edge care with compassion and patience. We lost our blind, diabetic, darling Milli at age 16.5 in the caring hands of Dr. Terrell He helped me and my 3 boys navigate the experience of letting him go in such a sensitive and caring manner that I will be eternally grateful for . The entire staff is exceptional and the new facility is warm, inviting and immaculate. I HIGHLY recommend Terrell Vet Clinic. This is a vet you can trust completely with your loved ones, Expertise, skill, integrity and good, old fashioned, genuine commitment to excellence is what you'll find here! Read Less

I've had pets for almost a decade, and because I move so frequently I bounce from vet to vet. Terrell is the best one I have ever been to- my expectations were completely exceeded. They REALLY care about animals. They're not trying to run unnecessary exams for an extra buck (this happens more frequently that you would imagine!) and help out so much. Just a few examples:When my Shiva passed away after a coyote attack, Terrell took the reigns. They took a clay and ink imprint of Shiva's paw for me (and even added an eiffel tower on the back of it because we had moved here from Paris), and sent him to be cremated at the best possible place around. Dr Higgenbotham held me in her arms while I cried, and the vet tech cried with me. The amount of empathy was incredible and helped me so much in my grief.Later down the road, I adopted a second fur baby, Leopold, who unfortunately broke one of his toes. I was frantic about it, as I never dealt with this before, but Terrell was very patient and sweet with me and Leo (who took off his bandages every other day) - Dr Hammerich even called me to inform me of results during her days off. From the doctors to the vet techs to the reception- their hearts are all so very big, their patience so strong and they will always go the extra mile.Thank you Terrell Vet Clinic for everything. You are one of a kind! Read Less

I am so thankful for Dr Terrell and Dr Carpenter. Both are excellent doctors, and so compassionate and caring.  They take their time with you, listen to concerns, and are so helpful. And the staff is great! I wouldn't take my sweet fur babies anywhere else. Read Less

I cannot say enough good things about Shannon our vet tech and Dr. Renee Fortin. They were both so great with our dogs!!!! They were patient and positive. Our baby girl normally has a hard time warming up to people but she was her happy, chipper self almost immediately. We had a wonderful first visit. We were seen right away and all of my questions were thoroughly addressed and discussed and I never felt rushed. I'm very happy we have a clinic we can trust! Read Less

I started bringing my dogs to Dr. Terrell when he first opened his business in Lakeway.He cared more about the comfort of my aging dog than making extra money by putting him through needles test.The whole office is professional and caring.  I will always trust the care of my little ones to his care. Read Less

Moved from from Round Rock area a week ago, my dog was stung by something today and I called this vet and they saw my girl right away!! They were kind welcoming, they called my other vet for records and took excellent care of my dog. Read Less

I am a cat rescue volunteer and use Terrell Vet for all the many cat maladies that I see. Dr. Terrell is a cat guy and takes the time to investigate all the mysteries that I bring to the clinic. And did I mention his 5 star staff? They are knowledgeab , pleasant, and make you feel welcome. Lakeway is lucky to have such a great clinic. Read Less

I really believe this is the best Vet's office in Austin. I had a very difficult case with my little beagle mix about a year ago and the vet here was the only one out of the 6 or 7 vet's I visited around Austin that could help and actually solve the issue my poor dog was suffering from. Then, last week I went back for an emergency and the staff and vet sprung into action, staying much later than their closing time and working hard to help my dog. They care about each animal they see and it's very obvious. I'm crazy for my dogs and would do anything for them and when I bring them to Terrell, I know they are in good hands and I won't be taken advantage of. Highly recommend. Read Less

We couldn't be more pleased with Terrell Vet Clinic. The front desk staff always is kind and greets you and your pet when you come in. We never have to wait long before getting in a room. We have met with each doctor on occasion and each take their time, answer our abundant questions, and show great love to our schnauzer Max. Dr. Terrell even made several personal phone calls to check on our sweet puppy after a surgery. Our puppy feels welcomed and loved at Terrell! Read Less

Every experience we've had with the vets at Terrell Vet Clinic have been consistently excellent. They take the time to explain everything thoroughly and don't try to sell you on things you don't need or want. Read Less

Dr Terrell and his staff are without doubt the finest folks in animal care I have ever dealt with. Professional, competent, and unfailing sensitive and interested in my dog. I changed vets after moving from Westlake to Lakeway, and this has been one of the happier outcomes of that move. Highest recommendation.Read Less

Terrell Vet's are the best we have found in Texas. Always pleasant and focused on what's best for the well being and quality of life of our two very different dogs. We continue to feel very confident working with them and our dogs never fear going there. Read Less

Dr Terrel and his staff have been taking care of my pets since he opened up his practice in Lakeway many years ago. They are consistently wonderful. I feel like I'm visiting family when I go there. Everyone is very caring and incredibly professional and knowledgeable. I trust them with my pet babies lives. I would highly recommend them and do so all the time. Sheri Berne Read Less

I have been bringing my pets to Terrell Vet Clinic for several years and love them. Even with significant growth recently, they still manage to always get us into a room quickly. This is very important to me because my animals (and hence me) get very stressed out while waiting. We see Dr. Gretchen Carpenter who is fantastic. I feel like we really get personalized care and I can call with any questions that come up after my visit. Really could not be any happier. Read Less

I love Dr. Terrell and the staff. All of the veterinarians and assistants there are wonderful. They are responsive and caring and never make your pets wait when they may be nervous about going to a vet. Dr. Terrell provides excellent care for my fur kids and has helped me through some very tough times with compassion. Highly recommended! Read Less

Terrel vet clinic is excellent. The staff is very friendly and helpful and all the doctors are highly competent. While they always take any issues with my dog very seriously I do feel like they approach treatment very conservatively. I have a two-year-old German shorthaired pointer who is constantly getting himself into trouble and they are always so sweet and helpful. Having them as our primary vet is extremely comfort Read Less

Dr. Eric Terrell is a fantastic Vet and an amazing person.  He has taken care of my two dogs since he opened in 2007 and both have lived long healthy lives because of him.  Weather we are there for regular check ups, preventative care, surgery, or rehab Dr. Terrell has always exceeded my expectations with his care and compasison for my dogs.  On top of that he is very personable and easy going.  If you are looking for a new Vet look no further. Read Less

We have been taking our boxer to Terrill Vet clinic since she was a puppy. She's now six years old. We've seen Dr Terrill and Dr Carpenter and both are very good with Karlee. They are thorough with their exams and testing and fees are reasonable. We wouldn't think of going anywhere else unless it's an after hours emergency. The Rachlins Read Less

I am a dog mom and only entrust my fur babies with Dr. Carpenter.  She is knowledgeable and has a gentle touch.  When treating my babies, she calls and/or emails me herself to discuss results and options.  When the time came my ol' man was ready to head to heaven.  She attended to his and my needs.  It is in retrospect I can see how she took steps to help me cope with the process before, during and after.  She has treated our babies since 2013.  The whole staff is wonderful, you won't regret choosing them to care for your furry family members. Read Less

These are very sensitive people who do a great job even when dealing with troublesome and difficult issues and illness.  Our thanks to Laurie Higgenbotham in particular for recently taking such good care of Noel.  Her availability, concern and attention to ALL of our needs did not go unnoticed and we thank her for this.  Terrell Veterinary has a good one there.   Joe and Denise Jensen Read Less

Dr. Terrell and his staff are both friendly and knowledgeable. I am constantly refilling medication for my dog and they consistently continue to impress me with their customer service. Dr. Terrell is knowledgeable and truly cares about the animals he treats. I drive across town to Lakeway from South Austin because I know he and his staff will take great care of my dog. Read Less

Words can't begin to discuss how amazing and sweet the people who work here are. Our dog Dixie was hit by a car and although they were unable to save her, they were extremely kind and supportive to my traumatized crying children. Gretchen was so kind to even send us a very nice card in the mail. Thank you guys. You have earned our family business for life. Read Less

I used to be one of the ones that would give a five-star for this vet ~  the staff was always great, friendly and very helpful and prices seemed fairly reasonable for being in Lakeway.  What I really loved about this clinic was Dr. Grace Schnell; she was so very good with our babies.  She was professional, but so personable ~ you felt like she loved your babies like you did.  She gave options and wasn't too quick to try and run up your bill.  She was compassionate and caring; however, she left the practice recently and I have left now too.  After Dr. Grace left, my little baby was very sick and I called to try to get them to see her, but they told me they were too busy to get her in; they could see her the next morning, but in the meantime, they said here's the number for the emergency animal clinic.  Surely, any pet owner would have given up their time or waited a little longer for their pet to be seen, if someone brought in a sick/dying pet ~ I don't know for sure ~ but I know I would have and wouldn't have minded a bit, feeling compassion for their circumstances.  However, Terrell Vet Clinic didn't see it that way and said ~ what it felt like to me ~ call someone who cares, we're too busy.  To me, if they thought she was sick enough to give me the emergency clinic number and they cared enough, then they would have taken the time to squeeze her in.  I wanted her to be seen by someone who knew her/us; someone who knew her history and what might be going on with her, but that was not to be the case.  I really don't think I was asking too much of them; it wasn't after hours, so I wasn't asking them to stay late or go above and beyond, but just take the time.  Dr. Terrell did take the time to email us after we called the next day and told them we would not be using their services again.  He said he was sorry they had offended us by offering the emergency services number (I couldn't believe he would really think we would be offended by that) and I told him that was not offensive to us, but what was offensive was that as a customer of several years, they didn't take the time to help us out in our time of need,   While it was nice of Dr. Terrell to email and say he was going to try and "learn from this as much as possible and to do things better the next time", it really didn't help, because what I really wanted to hear was that 'we were wrong; as a valued customer, we should have taken the time to see her/you, because you are important to us. I'm sorry we weren't there for you.'   Maybe, though, that isn't the case.  So, for us, there won't be a next time with them.  We won't use them, but maybe for the next emergency, your baby will get the time they need instead of a number to call.  Yes, this may be a little harsh, but with an event like this, you want a vet to be there for you.  Even if the outcome wouldn't have been any different, at least I would have felt like they tried and cared.  In the end, we were very fortunate to take our little girl to Crystal Falls Animal Hospital where they fit her in immediately and Dr. Huggins took excellent care of us. With the care and compassion he showed us, you would never have known he didn't know/have a history with our little girl.  I will gladly take my other babies to him, because besides the fact that he is very good and will take excellent care of them, I know if and when the time comes that we have another emergency, I won't be told they are too busy and here's the emergency contact number. Read Less

I, sadly, had to have my cat Khan euthanized recently due to kidney failure.  I chose to do it at a veterinary clinic as close to home as possible, and I was confident in Dr. Carpenter to do the process gently and efficiently.  I wasn't disappointed.  For something as tough as that was to stand through, it could have been much worse, but the kindness shown to Khan and me the entire time I was in the clinic, as well as time spent and advice given on the phone with me prior to my appointment, left me knowing I'd made the right choices for my cat in his final moments.To Dr. Carpenter and all the lovely ladies on staff at Terrell, I just wanted to say thank you again. Read Less

Best vet clinic I have ever used in the 11 yrs I have had my labs.  I'm fairly new to Austin and this transition in finding a new Dr. was seamless!!  I was recommended by a neighbor.  Dr. Grace is patient, takes the time to listen, and is so pro-active in her approach.  Front desk ladies are very kind as well.  Also, spoke to Dr Terrell for the first time this weekend about a possible sprain after my dog slipped on the hardwoods- he called back quickly, gave great advice and my dog is recovering well.  Just wanted to take the time to express how thankful I am!  ~Amy Lane Read Less

I can't say enough wonderful things about my experience with Dr. Gretchen Carpenter. Over the past year she helped me with my sweet cat in trying to figure out what was wrong. She was always available and would offer advice over the phone without me having to come into the office. Unfortunately my cat's health continued to decline. Dr. Carpenter was so kind and supportive during the euthanasia. It was really hard for me emotionally but she made it just a little bit easier. I'll never go anywhere else with my pets. Read Less

Fantastic experience under unfortunate circumstances.My dog got sick and had to be euthanized in a short amount of time. Dr. Hudson Was most compassionate and offered to euthanize him in my home. She and a tech arrived and were supportive and gentle throughout the process.When I recently had to have my other dog  at an emergency vet clinic euthanized on a holiday weekend, she sent me a condolence card acknowledging the losses in short succession.I since have two new bundles of joy in my home and will continue to use Terrell Vet  for them because of the care and concern shown. Read Less

There's a reason everyone keeps rating this vet office with 5 stars. The entire team is beyond amazing.  We use to go to Pet Smart. Blah. Every time we went we saw a different doctor and we spent 15 minutes discussing the issues with our dog as though they were a new patient. While sometimes we get a new vet at Terrell, they know the issues often before they walk in the door to treat our dogs. When the team meets with your dog, they often sit on the floor and play with them first so the pet will feel more comfortable with the caregiver. Dr. Schnell is amazing!  The level of care she has given our very dog (14yrs old) is both amazing and appreciated. Last night, after she had performed an emergency surgery on someone else's pet, she called us to check on our dog even though she herself was not feeling well. Equally, the staff is amazing.If you live in Lakeway, and your not using this vet clinic, I believe you are missing out on the finest care in the area for your pet. Read Less

I just cant say enough nice things about the enitre staff. I started with Dr Terrell when it was just him.....I have had Dr Schnell the past few years and she is just amazing. My dog has been through some hard times with a hard to diagnose and treat disease. Even after moving pretty far away, I wouldnt take my dog anywhere else! Read Less

It's tough finding a Vet who genuinely cares, listens and gives you all the best options all without zero up-selling of anything. Both Dr. Terrell & Dr. Carpenter are fantastic at what they do. I always enjoy our visits because they are so informative and never make me feel like any question is dumb. Izzy is our only child and we spoil her. If I so much as see a tiny skin tag I'm at the vet to check it out. She lives in a bubble much like her mommy. The office itself is straight forward located in an unassuming strip mall. They have just enough rooms. The wait time is not terrible and the ladies at the front desk are always kind. I'm sure they aren't the cheapest around and I'm okay with that. Everything else out weighs that aspect. What matters most to me is that Izzy is happy here and I'll do anything for her waggy bum. Read Less

We have been going to Dr. Terrell since he moved to Lakeway and we would not go anywhere else. He has seen our two Boykin Spaniels through a variety of routine visits and ailments and a few emergencies. Every single time his assessment has been thorough, accurate and his treatment successful. He called us back on several situations to make sure we had seen progress with the prescribed treatment. Dr. Terrell gets down on the floor with our dogs every time we visit and they actually walk into his office without having to be pulled/dragged/carried. He is an exceptional vet and man! Read Less

After making an appointment for my dog's hurt foot, I received a phone call saying that Dr. Terrell will not see my animal because I forgot to show up to a scheduled appt. I understand charging a fee for a missed appointment, but I am very surprised at the character of a doctor who bans you from ever coming again because you forgot an appointment. Most places send a reminder email or phone call. I should have followed my instincts when he held my little puppy up and made fun of her the first time I took her in there. Read Less

If I could give Dr. Terrell 10 stars I would. Our lab literally ran off a ledge to fetch a ball and ended up with a swollen front paw. This was on a Friday evening, I called Dr. Terrell Saturday morning and even though he was booked, his staff said we could bring our dog up and they would squeeze him in during the day. We elected to just take a Monday appointment. However, the poor pup just wasn't getting any better. On SUNDAY MORNING, Dr. Terrell called from his office asking how our dog was doing. When I mentioned his paw was still swollen and non weight bearing he said, ""Go ahead and bring him up there"", ON A SUNDAY?! NO WAY?! Sure enough, we brought the dog up, he was treated and after thanking Dr. Terrell, he said, ""I'm doing what I love to do , drinking coffee and working"" WHAT AN OUTSTANDING VET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read Less

I am very particular about who takes care of my baby, AKA- Chihuahua, and was ecstatic to find Dr. Terrell! Not only is he extremely well-versed in everything animals, but he sincerely cares. That was very evident in his thorough explanation of the procedure & his follow-up phone call a day later to make sure she was doing well. HIGHLY recommend this veterinarian! Read Less

Dr. Terrell is so kind and patient. He is gentle and very caring with our dogs. I have a 150lb Rotty and Dr. Terrell is so good with him. His staff is kind, professional and also very caring. Their prices are average to any good vet, not extreme like a few other Lakeway vets. I can afford this one, which is good for all of us. Read Less

My pet recently relocated to Austin with me and took a turn for the worse. I called the clinic, and they were able to fit me in on a moment's notice. Dr. Terrell was able to do what he needed to do with a difficult patient, and laid out the issues and all the options. I had to make some tough decisions, and Dr. and the staff were so kind and helpful. This is an amazing group, and they were great with such a difficult situation. My pet was in good hands. Read Less

Dr. Terrell is a great, compassionate veterinarian. He cares for my giant dogs and they care for him. In January, I lost one of the dog loves of my life, a Newfoundland Landseer named Sophie. Dr. Terrell couldn't have been more wonderful. He helped manage her pain and came to our house to help Sophie cross to Rainbow Bridge. Read Less

I would highly recommend this veterinary practice. The entire team is very professional and knowledgable! I've rescued animals in many states, with many vets, and this is truely one of the best practices available. Read Less

Dr. Terrell was reccommeded to my husband and I by one of Austin's Emergency Vet clinics. We were not happy with the vet we were using in Lakeway and were so lucky to find Dr. Terrell. We recently had to have our beloved 11 year old Rottweiler put down and I am so glad that Dr. Terrell was the one to do it. He came to our house, which eliminated a lot of stress for myself, my husband and our dog. He was professional, caring and compassionate. The last thing that ""Bentley"" knew was that a new friend came over to visit. I can't say enough about Dr. Terrell and would strongly reccommend him!! Read Less

Dr. Terrell is the absolute best vet around. He truly cares about your pets and is willing to take the time to make sure you receive the best care possible. I have six dogs and two cats so to say I need a good vet is an understatement. Dr. Terrell fits the bill and then some. I drive a half hour to see him but he would be worth driving an hour and a half to see. Additionally, his staff is as good as he is! They are friendly, professional and caring. Every time I call they know who I am and are always so helpful. This is a great team of professionals. I am so lucky I found Dr. Terrell and his staff. They are the best! Read Less