I recently had an 18yrs old dog that needed to be put to sleep. The personal at Acres North was WONDERFUL! They were very caring and supportive. They help ease an heartbreaking situation. Highly recommend. Read Less

The folks at Acres North were very helpful. They got my cat in the same day. Staff were friendly and helpful answering all my questions and concerns. They treated my cat gently all in all a good experience that I was not sure how it would turn out. ..Great Job Read Less

My dog (Kiba) loves going to acres north they are so sweet to him!! He is a big Mastiff lab mix and they have never made me feel like he is too big or that he is Scary Just because he is big. He loves going to see them and I would never want to go to any other vet!!! Read Less

The vet and her assistant were extremely professional. Our cat is afraid of leaving the house and new people but they were able to give him shots and a pill without a problem. More than anything, the people there showed a genuine interest in my pet. I'll be bringing my pets here from now on. Read Less

Was kind of weary in taking my baby Nikki-Bella in (had not been here since bringing in my pug 7 years ago), took a little long, but everyone treated my pup with a lot of love. Praying we have a great experience being a new Pomeranian Mom. Staff is really friendly!! Read Less

Most horrible experience We adopted a cat from Animal Services that still had the stitches on from the spay surgery. Animal Services told me to take her to Acres North in order to have those stitches removed because they had performed the surgery. The nightmare began when we were told that we had to pay for the removal. They backed down when I threatened to place a complaint with Animal Services for the surgery they had contracted. At that point we became a non-paying nuisance and our poor cat ended up paying the price for our naÃveté. The first time they tried to do it simply by restraining the cat between a growing number of staff (no vet involved by the way) with no sedation or anesthesia€ happy to say bites and scratches came free of charge to all involved. However, after almost 20 minutes of hearing our cat in another room sounding like it was being skinned alive my wife was at the verge of tears. She couldn€t speak when they came back to tell us that they would have to put her under anesthesia. By the way, sometime after the fact I found out that Institutional Animal Care and Use Committees across the nation always request that stitch removal is done under sedation or anesthesia, as it is consider inhumane otherwise. This is not because of pain but simply because of stress caused by restrains or struggles. How can a veterinary facility apply a lower standard then? Once again, they tried to trick us into paying for the anesthesia and once again we were smart enough to let them know that the procedure had been contracted with Animal Services. Nonetheless, we were stupid enough to continue with them instead of going somewhere else. We took the cat back a few days later for the stitch removal under anesthesia hoping to be done with it, but it wasn€t. Next day we found two stitches still sticking out of her belly. That€s when my wife actually broke down in tears. One more anesthesia round and the nightmare was over, but ever since I€ve felt that we did a disservice to the community by not reporting them to Animal Services. These guys will try to squirm out of their contracted responsibilities with Animal Services and many people might not know that they have to complete the spay/neuter procedures including stitch removal without charge to the pet owners. Even if you are a paying costumer I wouldn€t recommend a place that is ran by technicians who don't know much about anything and your chance to see a vet is slim. Furthermore, if they are willing to lower the basic standards of animal welfare to save money, that€s a big red flag. Read Less

I buy a puppy and the first visit was there. The experience inmediatly was amazing. After the first check up my puppy was diagnosed with hearth murmur. The vet give me all the options and expectations about him. Three weeks later my puppy died. I was devastated and call them because I didn't know what to do; they tell me don't worry and go to the clinic and assure me they are going to help me. I need an necropsy for the dog breeder and they assist me with that. I never was treated with so much love and respect. All the staff tell me how sorry they was with my loss even the vet hug me. I need to transport the body of my puppy to the lab and two staff memeber went to my car to give me a box with my puppy name and tell me they are going to pray for me and my family. This is the kind of place that everyone want to take their dog or whatever animal they had. They are amazing and in a moment so difficult they had so much empathy that others clinic didn't have. My family are going to be grateful all our life with the help and care that all the staff give to me. Read Less

This place has the best veterinarians. Every time me and my dog go in for her check up (she has seizures) they know her name and mine. The staff is nice and caring. I'm very happy with how they care for my baby. I'll never go anywhere else. thank u Dr. F for being amazing. Read Less

It was not only my first visit but my puppy as well. The staff is so friendly and very informative. I am very pleased with the care they showed my baby. Dr. Lindsay is fantastic! I will definitely continue to go Acres North. Read Less

Everyone here is very friendly and you can tell they actually love animals. Their compassion and care really do show along with their extensive knowledge. This is where I will be bring my pup for his regular and emergency issues. Thanks guys. Read Less

Awful. Just got off the phone with them and the person was rude. Inquired about FIV screening, after listening to them discuss what they "thought I meant" I simply stated that I meant FIV - feline immunodeficiency virus and that it was important they knew what that was. The response was " I'm not a doctor so". Hire people with better phone skills and more knowledge. You don't have to be a doctor to know what FIV is. Awful, just awful. Take your business elsewhere. Read Less

My cat became ill at the worst time. Had more month than money. The staff really helped out and I was able to get what I needed to get Charles feeling better again. I'm so appreciative of them for their understanding. This will be are family vet from now on. Read Less

The people that work at Acres North are all so kind and they absolutely loved our puppies when we brought them in! I knew they were going to take great care with my puppies and do what was best for them no matter what! They were all so great! Look forward to many years of pup care with them. Read Less

We love taking our sweet pup to Acres North. The staff is super friendly & very caring. They make it easy to set up appointments for our pup and there is virtually no wait to be seen. They are also a phone call away if you have concerns about a previous visit. Very caring, loving, friendly staff! A great place to take your furry family member. Read Less

We have been going to Acres North for about a year now, never had an issue till today.......we saved a new puppy this weekend and wanted to bring him into the vet to get checked out, well I work till 530 and my fiancé works and goes to school so I wouldn't be able to take him till 545 or 6. They are open till 6pm but she wouldn't schedule me an apointment for 5:45pm she said they only take appointments till 5pm....I told her I would find a new vet to go to, she said okay have a good day! Terrible customer service I would recommend going to a better vet that will actually work with its customers and their pets needs! Read Less

Not your mama's Acres North anymore. When we first began visiting AN years ago, it was a fantastic place full of helpful, welcoming staff that obviously care about your animals. I'm not sure what's happened in the last year - new management, perhaps, and so many new staff - but this isn't the Acres North we've trusted for years and we won't be returning. On our most recent visit, not only did they bring out the wrong patient notes and began trying to treat a different dog despite my protests, their newer vet, a Lindsay Mathre, seems to be interested in being the veterinary equivalent of Dr. House and wants to play with your dog's well-being to further her ends. Despite being warned that sedation almost caused the death of my dog - which she would have known had she bothered to check that she had the right patient notes or even read them at all - she ranted, railed, and blamed my unwillingness to have him sedated on a concern about cost rather than the health and safety of my dog. All of this was detailed in her barely literate, unprofessional, and snide patient notes when we requested our dog's health records to move to a less ham-fisted, bull-in-a-China-closet veterinarian, as well as a remark that we "internet diagnosed" his condition. Never mind that it was diagnosed by his previous vet at AN, who is apparently fleeing the entire state to get away from the caustic new environment at Acres North. As if this weren't enough of a black smear on our previously fantastic experiences at AN, AN has recently decided to no longer accept walk ins, having performed some convoluted mental gymnastics to convince themselves that turning away people needing medical help for their animals is a better customer experience for them. Because of this, our close family friend was turned away this past week seeking end-of-life palliative care for their dog dying of kidney failure. Yes, you read that right - AN turned away a dying dog, refusing to see it without a prior appointment. There's your new "personalized" customer service for you. I hate to be part of writing the eulogy of a formerly great, caring veterinary clinic, but if at least one person reads this and decides not to subject their animals to the life-threatening shenanigans at the new Acres North, then I can sleep more easily. Edit as an afterwards: You can hold on to the copy/pasted, generic response. The time for you to "provide exceptional and compassionate veterinary care" was when the animals needing help were in your office, not when you're trying to save face after being called out on your staff's behavior. Read Less

We've taken our dog here multiple times, including for boarding. This clinic has a reputation for charging quite a lot for their services, which I wouldn't mind if the service was superlative; but honestly, it's just inconsistent. Some of our visits (annual check-ups) have been quite satisfactory (depends on what vet you get), but really it has been the boarding and a particular medical visit that make me give it a low rating. The most frustrating experience we had was leaving our dog there for boarding for a couple weeks. We leave him here because they are a vet, have his medical records, and expect them to be more observant and able to offer medical intervention, if necessary. Our dog gets nervous in new places, and often times does not eat much in kennels. This was the first time we had left him for more than just a weekend, so we had no idea that it would get as bad as it did. When we returned and I picked him up, our dog looked emaciated. When we dropped him off he was 15-16 lbs, and when I picked him up he was 11 lbs. His ribs and hips were clearly visible and boney. He was incredibly lethargic and weak for a week after we picked him up and it took about a month for him to be back to a normal weight. We had not even received a telephone call that he was not eating. Had they noticed or cared to call, we could've at least given him an IV until we got home. I'm pretty confident if we had been gone much longer our dog could've had serious damage done to his body, and possibly even have starved to death, under this neglect. The next day after bringing him home, I scheduled an appointment to make sure that I could nurse him back to health properly. When I told the vet that this happened under the care of their own kennel, he did not apologize or take any responsibility. He made an excuse about how many dogs there were in the kennel. I told multiple people at the front desk about what happened (in a very polite fashion). Not a single person even apologized, and I still had to pay more for the visit with the vet, even though I wouldn't have had to be there if they had properly cared for my dog in the kennel. No one apologized or took responsibility for really dropping the ball. Needless to say, we do not kennel our dog at Acres North anymore. We do not trust that they are able to keep our dog healthy and safe while we are out of town. Now, we drive more than 30 minutes to kennel him because at least we know he'll be taken care of where we take him. The other less than stellar visit was when our dog got out of our yard and was most likely hit by a car. When we brought him in to the vet, they gave us some pain meds, but didn't do an X-ray to make sure that there were no broken bones. The vet we met with seemed annoyed with my questions and concerns. After a few days of very unusual behavior, we brought him back in and got an X-ray, which turned out to be normal. The vet we dealt with the second time we came in was much more accommodating. Just inconsistent service... Read Less