Our family and furry friends LOVE this place!! Not only are the pets and animals taken really good care of, the staff treats you with kindness and as a person would want to be treated ( not just a number!) I HIGHLY RECOMMEND this practice to all! —Dr. Stuart Read Less

I've used Animal Medical Center since I got my pup. They put her tracker in, have done all vaccinations, spayed her, and done all other medical care. They're always pretty fast and don't leave you waiting in the reception area long (a huge plus when you have a dog that's anxious around other dogs). They're always caring towards my dog and are friendly overall. I find their prices are pretty fair for the care you receive. Love the new app they use for appointments and reminders too - it's nice for those that are forgetful like myself. Read Less

We have been taking our 2 fur babies here since they were born and we wouldn't go anywhere else! The staff is very professional, friendly, knowledgeable and they treat our babies like they are their own. I love taking my babies to AMC. They genuinely care about the animals. Read Less

We all have our breed or species favorite pet, in our instance it's the Boxer. Beginning with Dr. Larry Farley, through Dr. Lane Preston and continuing with Dr. Tim Polk of Animal Medical Center they've been with us through several generations. We're sure they each have their favorite, however, with the individual care and concern they've shown ours, the Boxer may well be theirs also. Read Less

Very good veterinary. Always got very good care. Been going there for 5 years. Never really had to wait too long. Can make appointments online. Prices are decent. They explain things very well to me. Would definitely recommend. Read Less

Appreciated the Texas friendliness of all the staff. Dr. Cloud is a consummate professional who goes the extra mile. We love knowing that there is an after hours call number in the case of an emergency. Clifford, our Big Red Dog, loves to go to the Vet! Read Less

Dr. Cloud did an amazing job of diagnosing Cleo's hyperthyroidism! I had brought her in 2 other times previously w/the same issues and never got a clear answer. Cindy took the time & had the knowledge & foresight to go a step further to find the underlying issue. I cannot express how thankful I am for her dedication & compassion in going above & beyond to prolong & improve my fur babies life! 100+ paw print stars for Dr. Cloud! Read Less

Dr. Cindy Cloud & Dr. Justin Propp are absolutely wonderful. They spent lots of time with my fur-babe & were very thorough, compassionate, and knowledgeable. The vet techs are great, too! Kind folks, excellent practice, top notch care. Two paws up! Read Less

The vets and staff are so wonderful!! My dog has had some serious health concerns and they went above and beyond to help him live a long and happy life!! They consulted with other professionals when needed. They are kind, caring, and supportive of my dogs and me. This is the best clinic around! Read Less

The Drs and staff are awesome, they truly care for you and your pet. I have only taken Silky there twice and they have found the core problem. Dr Ledford is wonderful. I absolutely love Animal medical clinic Read Less

Always easy to get an appointment. Staff is always nice and caring, Vet Techs are nice and caring for pets. Doctors take their time with each pet, explain treatment options available and course of action. My cat broke two metacarpals and it should have been a orthopedic surgery but the doctors did a perfect job with correcting the breaks. My cat does not limp or have any problems. They are very thorough with their care! Read Less

I've taken both of my dogs to them.  We've adopted both and they have spayed, microchipped, and have kept them up to date on their shots.  Would definitely recommend them for all of your fur baby's needs. Read Less

My two havanese have been patients at Animal Medical Center for several years. One of our dogs has health issues that occasionally requires hospitalization or surgery. The vets at Animal Medical Center treat my dogs just as if they were people, and go above and beyond to make sure we're given all the information necessary to make informed decisions. Additionally, the techs and office staff at Animal Medical Center are outstanding. Lubbock is blessed to have this level care in a town the size of Lubbock. Read Less

Yesterday was a very difficult day, we had to have our beloved Jaike put down. I can't thank Dr. Heatwole and the staff enough for their caring of us and our Jaike. The second we walked in the door and told them Jaike was in distress, they acted quickly to care for him. Dr. Heatwole showed true compassion and caring and did everything he could to save him. When the time came to make the difficult decision to let him go, Dr. Heatwole supported our decision, which is what every fur baby parent needs to hear when making such a difficult decision. The house is lonely today, but thanks to Animal Medical Center we are dealing with the loss. Read Less

Our cat received very good care here. We were seen promptly, our pet was treated very gently and kind, and they listened to our concerns and took them seriously. I felt very relieved with how professional and excellent they were. A+ Read Less

I'm really quite pleased with the care and attention my cat gets here. You can walk in anytime between 8 and 12, then 1:30 to 6. My maximum wait time has been about 20 mins, but it's usually about 15 minutes. Read Less

AWESOME!! Animal Medical Center in Lubbock is the most caring group of doctors I have ever taken my dog to. The staff are so kind and friendly, they will assist you in anyway they can. Going to AMC is the best decision I made for my Sophie. Read Less

I have a follow-up. But past experiences here have gained my trust. Very professional and up to date on all types of services. Dog had digestive problems and the doc recommended a great natural way. Saved time and money where other places had up sold me on meds. So if it's not necessary it won't come up which is great when the bill comes. 2+ yr customer. Read Less

I have taken both of my dogs in to Animal Medical Center. The first was to be fixed-which actually didn't happen. AMC checked her blood counts first to make sure my baby was safe and turns out her blood counts were low! No other vet did that! Because of that, my puppy was safe and we could start her medicine to get her to feeling better! My second visit was with my other puppy who's extremely itchy and has VERY sensitive skin. They had an availability within 30 minutes of my call and took SUCH GOOD care of my girl! They even worked with my budget on the tests! A few days passed and she was still really itchy so I called to ask what to do. The doctor from her original visit called me directly back within 10 minutes and took care of me over the phone so that I didn't have to bring her back in! They are AMAZING and affordable! Definitely go to them!!Read Less

Animal Medical Center (AMC) is the best!!! I have been using AMC for 20 + years for my Shelties. They have treated 8 of my Shelties during this time span. I drove from Seminole and Lamesa to bring my dogs up here to AMC before I moved to Lubbock. And of course I continued with them when I moved to Lubbock and am still with them. They have excellent and compassionate doctors and staff (in the back and at the front desk too). They have great and up-to-date facilities. The doctors attend seminars and keep current on diseases and medications and treatments. They give my dogs excellent medical care. I board my dogs with them when I travel. They get excellent care while boarding. The doctors have called me the day after the dogs had day surgery and dental work to check on them. The doctors call me to give me reports on lab work. I could not ask for any better facilities or doctors and staff to use for medical issues, routine vaccines, boarding, etc. I love AMC!!!Read Less

We have 5 fuzzy family members, and I wouldn't take my babies anywhere else! We have seen all the vets at Animal Medical Center and they are all stellar! They treat my pets like they would their own with such love and kindness! When a vet sees you at Costco and remembers your dogs name and reason for recent visit and asks how they are doing, you know you have a winner! Highly recommend! Read Less

We absolutely LOVE Dr. Grimes. She does such an amazing job of explaining the good and the concerns with us so we fully understand the care of our pets and things to watch out for. We also love that she takes her time with you, no amount of questions are too much and we do not feel like we are being rushed to get in and out. Thank you for loving our fur-babies - Tucker, Sadee, Girlie and their Humans (Wayne and Paige Bryan). Read Less

I had a horrible day this week when I accidentally cut my precious dog while grooming him. He's pretty hyper and I should've had help, but didn't. In tears, I took him into the AMC and received unbelievably kind and understanding care. They were so patient with me and gave my dog the very best care. My thanks go to everyone and in particular Dr. Heatwole for taking care of my sweet dog. Read Less

Yesterday and today I had to do the hardest thing I've ever done. My 5 yr old cat was very sick, we took her in yesterday and saw Dr. Grimes. She was so caring, and kind, and very sympathetic to our situation. The office staff were amazing and today when I had to call and say my baby was worse, I could barely get words out on the phone, the lady I spoke with was so compassionate. We made the tough call to have her put down this morning. After spending some time together at home we went in and the kindness extended to us has really made this awful day a little easier. Everyone from the docs, to the vet techs, to the office staff and receptionists, my sincerest thanks. I could not have asked for kinder, more caring people to take care of my baby. The next few days/weeks are going to be rough, but Animal Medical Center made this time as "easy" on us as possible. I will never forget this experience, thank you.Read Less

DO NOT see Dr. Polk. He is extremely rude and condescending. Does a fast job then uncharges on everything. Very disappointed because I have enjoyed everyone else here but he is truly a doctor to stay away from. Read Less

The Animal Medical Center was a God send. I looked up all the of the vets in the Lubbock area and called them all to get rates for spaying my puppy. AMC accepted the voucher I had gotten from The Haven, and then they did not charge me any additional fees. They let my voucher cover everything, and they were the only place that offered to do that. When I dropped off Allie, they were kind to both of us. They also kept her blanket and toy with her.After the surgery, my puppy was goofy and tired and probably weirded out about what she had just experienced, but the next day she was jumping all over the place like a maniac. I needed to put a coned collar around her face because she was ready to run and play in the bushes to chase rabbits. The stitches gave me no problem, and Allie healed up quickly. Read Less

Would definitely recommend this Vet for your fur babies in Lubbock! I had been taking my dog to another animal clinic for a few months because she has issues clearing her anal glands; but that Vet always gave me a negative vibe like they didn't want to be there and I was a nuisance. Animal Medical Center was a refreshing change and I will definitely be using their service while I'm in Lubbock. They refer to the pets as "The Kiddos" and me as her "Mama" which shows they care about the animals the same way I do, like they're a member of the family. The Vet tech and the Doctor were both extremely friendly and really seemed to care about my dog and her issues. Read Less

The service is always caring; they love animals and it shows. I feel totally confident when I take my dogs to AMC and the dogs love it there. Since Dr. Heatwole saw our Mattie when she had something wrong with her 'gut' we have always asked to have him see both our dogs. He is easy to talk to, he is very compassionate, he is willing to listen to our ideas about various treatments, he seems very knowledgeable and the dogs both like him a lot as do we! Read Less

Drs. Cloud and Heatwole are excellent. There are great staff members and not so great staff members. When my small dog was frightened and would not walk with a technician to the back room, I saw her just dragging my dog along the floor. I rushed over and carried my dog to the back. The vets have ordered medication when my dog was there, and the staff failed to administer it. And, then some staff members are excellent, caring technicians. Dr. Grimes made an incorrect diagnosis without tests or referral to a specialist. Had we followed her directions, our dog would now be blind. Thank goodness Dr. Cloud sent us to a veterinary specialist. The clinic is good as long as you are careful to monitor your pet and ask for second opinions if you get a diagnosis that you question. Better yet, just see Drs. Cloud or Heatwole. Read Less

A great group of veternarians. They've seen 'George' through thick and thin, saving his sight in one eye. The staff are compassionate, caring, friendly, and very professional. I won't go any where else. Read Less

After lots of research this is the place I ultimately decided to make my Vet for my new puppy. Months later I am 100% happy with my decision. The place is very clean and welcoming. The staff are very kind and helpful. I have had different Veterinarians and each one was as nice and professional as the last. Wouldn't consider taking my dog anywhere else. Highly recommend. Read Less

I have never come across a better veterinary clinic. Animal Medical Center became a second home to my dog and I when he came down with distemper. I sat along side Dr. Prop crying almost every visit, and I have never seen such compassion and kindness in my life. Aside from Dr. Prop caring about my dog and I, I trusted him with every decision we made and every piece of knowledge he had. He was so careful to make sure I understood the disease and all the treatments we tried. Every single encounter I had at Animal Medical Center was comforting, from the vets, to the vet techs, to the receptionist. Each and every person in this clinic is an animal & people lover. If I could give this place more stars, I would. And if I could thank everyone that was there to help my dog, I would thank them a million times over.Read Less

Animal Medical Center is an amazing place! With 6 dogs, I've seen most of the Doctors and they are all fabulous! When you see your vet around town, and he asks how your dog is by name (Boudreaux), and then asks how his ears are doing, even though he hasn't seen you in months, you know you have a Dr. that cares about his fuzzy patients. We have had major surgeries (eye removal) to all the routine stuff like vaccinations, spay, neuter, teeth cleaning, ear infections, etc. They don't nickle and dime you either! I recommend them highly and won't take my fuzz butts anywhere else! Read Less

This is written for those of you who consider your pets to be a part of your family. For almost a year my "baby" Yorkie was misdiagnosed as having "severe allergies". She was covered, head to toe in a HORRIBLE rash.  Her skin itched so bad that she was scratching/chewing herself raw.  Many times we were told, that maybe we should send off a biopsy, but "let's try this first". We were giving her very high doses of prednisone, antibiotics, & using many shampoos, bathing her every day. After finally getting the runaround from the ones we trusted, we decided to go get another opinion.  On our very FIRST visit to the new vet, she was diagnosed with cancer.  Much too late to make much of a difference.  Long story short, we took her there for many visits, weekly at times, and spent hundreds of dollarsAfter much heartache, we lost her a short time later.So, my advice would be...take careful consideration before using this veterinarian!!!And, as with any practice, get a 2nd opinion!!! Read Less

Summer 2013 I took my poodle to Animal Medical Center for a physical. I told Dr. Polk, that my poodle's eyes were matting due to a yellow and green discharge that had a pungent odor. I also told the vet that the left eye appeared to be worse than the right. Dr. Polk explained that the discharge and matting were caused by allergies, NOT by an infection.I took my poodle in a second time and she was treated by Dr. Preston. Dr. Preston said that her matted eyes and the pungent green and yellow discharge were being caused by allergies. I told him, I thought it smelled infected, and he told me that smell was common with allergies.This continued until the following summer, summer of 2014. July 2014 I took my poodle in because she leaned her head down to eat, and began to squeal. I took her to Animal Medical Center the next day, and the vet on duty diagnosed her with Masticatory Myositis. The vet said he wasn't certain of the diagnosis, but began treating her for the aforementioned disease.I asked the vet if he could test my dog for Masticatory Myositis and he said he could not. After reviewing a pamphlet that he provided, I learned there was in fact a test that could be conducted. I asked the vet about the test, and he said he didn't know where to send the test, nor did he know how to interpret the results.My poodle's condition continued to worsen and her left eye, the one that had a green and yellow discharge that was attributed to allergies, began to swell because of an abscess behind the eye. Animal Medial Center treated her for a week, with no improvement, so I took my dog to another veterinarian at Live Oaks.When I arrived at Live Oaks I was greeted by a friendly staff, and upon examining my poodle Dr. Shelli Wolfe immediately diagnosed my poodle with a Retrobulbar Abscess. Dr. Wolfe explained that the abscess was caused by a systemic infection, NOT by the presence of foreign matter. Unlike the veterinarian at Animal Medical Center, Dr. Wolfe was certain of her diagnosis. Dr. Wolfe immediately sedated my poodle in order to drain the abscess. The abscess caused so much damage to the left eye, that the eye had to be removed. The abscess ruptured and the infection spread through my poodle's body.Dr. Wolfe treated her for approximately a week,, and administered high dose antibiotics. Unfortunately the infection was too great and the antibiotics had no effect. My poodle had to be put to sleep. I can't help but wonder, if my poodle would still be here today, had she been properly diagnosed at an earlier point.Since my poodle has been laid to rest I have been treated with a level of rudeness unheard of in any profession. The staff and owner have hung up the phone while I was speaking to them, and have informed me that they are making copies of my Facebook posts that discuss their incompetence, and they informed me that I am no longer welcome in their establishment.I will NOT recommend this clinic to ANYONE that cares about their animal. Read Less

After getting different recommendations from friends, my husband and I decided to make an appointment at AMC. (My dogs needed their yearly shots, and we just moved to Lubbock a few months ago.) We arrived ten minutes early to fill out paperwork. The front desk personnel were friendly, and the waiting area was clean. We were seen promptly, and we were in-and-out in under 30 minutes. The vet technician and the veterinarian (Dr. Heatwole, I believe) did phenomenal with my two boys!!! They were both incredibly kind and professional. I never felt rushed, and all my questions/concerns were answered. I'm a very happy pet mama!My babies had an awesome vet at the last city we lived in (Dr. Voltz-Creamer in Laredo, TX), and I was worried we wouldn't find any place nearly as great. Today, my worries were averted. (Side note: Another reviewer discussed costly vet services. I've lived in various Texas cities (San Antonio, TX being the largest; Killeen, TX being the smallest). I found the cost at AMC to be average.) Read Less

I've only had wonderful experiences at this office.  Although it's a larger practice it is organized, clean and efficient. I've seen two different veterinarians and they were both incredibly kind, concise and forthright. Dr. Propp removed a tumor from my dog's leg and was very reassuring, and reachable, during his recovery process. He clearly loves his job and takes the time to fully explain the circumstances and mechanics of certain illnesses.Really, if you live in Lubbock, I do not see any reason to try another office. These people are superb. Read Less

The vets and office staff here are the best! Though I had my doubts about them 2 years ago. At that time, I was horrified when I brought my old cat in for a teeth cleaning and they pulled ELEVEN of his teeth in one visit!!! I was sure that the stress of losing so many teeth was going to kill my nearly 15 year old cat!Flash forward 2 years. The cat quickly recovered and is eating more than ever, despite losing so many teeth. Dr. Heatwole & Dr. Cloud have treated this cat and our other pets and done an excellent job. My opinion of Animal Medical Center has drastically changed for the better! Read Less

The attention and care given to our 15 yr. old Dachsund today was just incredible!  Dr. Preston walked us through Simon's condition with such sensitivity and clarity that my husband and I were able to make an educated decision about his health care. AMC definitely has our business from here on out for all our dogs. Read Less