My Grandma used this veterinary clinic from the very first day it opened. She has always dearly loved her animals, and always gave them the best care possible. She made multiple trips over the years and spent thousands of dollars. She trusted Dr. Grainger and this clinic. She sang his praise on many occasions. Two years ago she was diagnosed with cancer, became disabled, and unable to leave her home unassisted. She still saw that her animals were vetted, including her dearly beloved dog, Bud. Bud had many health problems, but he was her dearest companion. Bud became very ill one day. Pacing and pacing in pain, she realized she needed to put Bud down. She called the clinic and told them of her emergency and asked if someone could please come out and put Bud down. Without hesitation she was told, No. Nothing else, just no. My Grandma lives less than 8 minutes from the office, yet her years of dedication to this clinic were not even considered. My disabled Grandma had to call a friend to come out and lay a blanket over Bud's face and shoot him. Her heart was broken by the way this clinic showed her no regard and how Bud had to pass. It would have taken no more than thirty minutes to help her and show that they cared. Instead they asked no questions, only no. They never called back or sent condolences. Take it for what you will, but Countryside Clinic showed absolutely no value for their customer or the suffering of her animal that day. I'm writing this review for my Grandma, because she was deeply hurt by their actions. Read Less