Banfield Pet Hospital

Is there a no stars button?  This hospital had one thing going for them, that was Dr. Looman who is no longer working there.I can't remember the amount of times my appointment had to be put on hold because of an emergency.  Literally almost every single time I was there, all of which I had appointments for.  The last time I had to go, my dog had an emergency and we were turned away,  told that it was appointment only, and given a number to another hospital.  I was furious, as mentioned before almost everyother time I was there I had to wait.  3-4 hours so my dog could be vaccinated is ridiculous.  The veterinarian that is there now has only seen my dog once, after that experience I refused to let him see her.  They offer absolutely no advice other than to buy their outrageously expensive products and scold you if you refuse.  They refuse to have any urgency about any matters, and when I filed a complaint I was told someone would be in contact with me in three to five days.  It's now 2 1/2 weeks later and I still have not heard back from them.I will never be taking my pets back there and hope no one else will either.  If you love your pets, please take them somewhere else. Read Less

This review is about my experiences at Banfield with Dr. Miles Looman-Nelson. Until we found Dr. Looman-Nelson, we felt as though we didn't have a Veterinary doctor we felt completely comfortable with handling our cats. The arrival of Dr. Nelson provided a MUCH NEEDED niche for the Upper Valley (McAllen, Pharr, Edinburg, Mission) area for veterinary cat care. It's very obvious he is very knowledgeable about cats/felines and shares that special connection with them that many cat owners do with their kittys. As well he should, he mentioned having many cats as pets at home. We have 2 cats. 1 large lazy one and 1 huge scardy cat (literally). Dr. Looman-Nelson has seen both. While the vet assistants can be hit-or-miss, Dr. Looman-Nelson is a sure bet! Our fat-cat was the first to be seen by Dr. Nelson. She had been having issues so we took her in. She loves people and would sit in the lap of the devil himself given the chance. We noticed that Dr. Nelson had a very gentle yet confident way of handling her. From his body language to his conversation with us (and the patient), that Dr. Nelson is a "Cat Guy". Not only did he diagnose and treat her underlying issue (kidneys), he took the time to answer ALL questions we had and even chat a bit about his own cats. Unlike many prior visits with other DVM's, we did not feel rushed or that cats were really "not their thing". A few months later, the real test came when our big cat, who is afraid of his own shadow, started exhibiting teeth issues. The cat is EXTREMELY skittish hadn't been to a vet since he had been neutered about 8 years prior. He's the type that scurries off and hides whenever anyone comes over to the house. The vet assistants were very nice and encouraging as far as being able to handle him. After extracting a loose tooth (on the spot!), Dr. Nelson explained, in detail, his issues, how he planned to treat them and most importantly why. For example, Dr. Nelson explained about how he chose a certain anti-biotic to use, how it worked and why he chose to use that one specifically for our case. If you have a cat that needs care, ask for him by name. We schedule our cat's appointments specifically around his work schedule now. Read Less

Don't even bother. The staff was clueless and unhelpful, and the vet wanted to overmedicate my poor dog. I didn't feel like the vet cared about the welfare or comfort of my dog. Went elsewhere, paid less, and received much better care. Read Less

My only complain is "do not display something that you do not offer". I called today because most vets are closed by 5. Our cat has a wound on it that it got and now I have to pay the extra money for a night clinic. Nonetheless, I thought I could bring my pet here once I read the "Walk ins Welcome", "Hours of Operation: 7 days a week daily everyday" "Hours: 9 am- 7 pm". So I called and asked (it was 6:15 pm) if they'd be able to take my cat in if I got there within the next five minutes . I expected a yes. Instead I got a "let me check", was put on hold for a few minutes, and was obviously forgotten because I got a "Hello, this is , how can I help you?" the next time they answered. I asked again. They responded with an "I'm sorry, we only take by appointment after 5." Your service may be great. Actually, I've head its great, not by the pseudo reviews below me but from other people. But I'd appreciate it if you guys would at least be honest in what your services are. DO NOT POST WHAT WILL MAKE YOU LOOK BETTER. Please. Read Less