Animal Care Center At Stonebridge Ranch

Dr. Teleah Grand and the staff at Animal Care Center are wonderful. I cannot say enough good things about Dr. Grand. She literally saved my dog's life with the use of traditional Chinese herbal treatment. He was basically considered a hopeless case when I found her. Dr. Grand was our last hope, and she has been relentless in working through his issues. The other good news is that he doesn't mind going to the clinic. He loves her and her staff. I highly recommend her for difficult conditions as well as for regular veterinary care. Read Less

Like a few others have mentioned, this place is expensive. The care does not match the price. We finally listened to people born and raised in this area and went to a vet that is from this area. That vet is bee's knees. I would never refer anyone to this place. Look elsewhere before you even think of choosing this place. Read Less

Avoid this vet office.  They are over priced and misleading.  Do not recommend. Our last visit to this office was with our german shepherd who has ear issues.  Long story short...after spending well over $700 abs being told additional tests will determine the issue so that we can effectively treat...we were told 'she has allergys and the isn't much we can do for it other than what we've been doing.'I understand you need to tike causes out but you do not assure a client that doing expensive tests will help cure your dog's issues...then turn around and say there is nothing you can do. There is more I can share but the most important message is do not go here. I suggest McKinney Animal Hospital. I've had much much better experiences. Read Less

Our two cats have been going here for years. Dr. Grand and the staff are wonderful and caring. I love how she has started doing alternative medicine. The acupuncture really helps our 16 year-old cat, Nic. Read Less

Dr. Grand is wonderful! Found this vet clinic by accident due to an emergency, and I am glad I found her! She found a solution to the issue and have brought my other dog back for other health concerns. You can tell she is very passionate about helping the animals that come though the office doors. Thanks Dr. Grand! Read Less

We just love Dr. Grand and all the staff. My Beau is seriously a nervous wreck at the vet and they are all so patient and sweet with him, never force him on a table or handle him roughly. You can tell they seriously love animals and always provide high quality care! Read Less

Dr Bergen and her staff have always given us the highest standard of care for our dog. Lady loves to come visit for boarding and doesn't mind the shots either. Thank you for always taking such good care of our little Lady! Read Less

We've been using this vet clinic for over 10 years, and have always been very pleased with the level of care they provide for our precious little dog and cat. I am sure we enjoy our visits to the clinic more than our pets. Haha. Dr Grand is the Dr. we have always used, and have been very pleased with her and the staffs  level of clinical care. We would be happy to recommend this clinic to anyone that loves their animals as we do, staff and Dr. very kind and thorough. Read Less

Since moving to this state this was our first choice of veterinary care. It was literally our first phone call. We didn't know anyone here that could give us a recommendation and didn't have any ill animals so we weren't picky. In the beginning things seemed to be great. However, over the years it changed. The new staff at the front desk are incompetent. They get records mixed up easily. There is a Google review about this same thing. I ignored it and chose to see only the positive. In hindsight...well you know hindsight is 20/20. There are several things I could list here but I think I would run out of characters. You an feel free to contact me if you want specifics. I'll keep it short. Our family chose to sever ties with Dr. Grand recently. A tipping point for us was them charging us $17 for 1 pill. Yea, you read correctly, $17 for one pill. We asked for a call back to go over our $700+ bill for a two night stay (no operation, blood work, food, medicine and fluids). No one called us back. We asked twice. After severing ties I thought, 'maybe it was us expecting competence from customer service people.' 'Maybe my expectations were too high.' 'Maybe her prices are inline with other vets in the area. I thought all of this until today. Today I picked up our animal from a two night stay (same problem, same thing as above mentioned). I expected the bill to be $1000. Again, I was thinking maybe Dr. Grand's prices were inline with others. Thankfully, I was wrong. The bill was only $469. This bill included blood work, fluids, 2 different medicines and 5 cans of food). Remember that pill Dr. Grand charged us $17? Well, this doctor gave us those PILLS (plural) for FREE! So, today was the day I realized Dr. Grand's prices are ridiculous. Here's the thing, I don't mind paying higher prices but great service must accompany it. I look at all the good reviews on here and I think I was like them. I didn't know better until I did my research and found better. Better is out there. It does exist. You just have to be willing to make a change. "Make that change." - Michael Jackson Good ending eh? Read Less

I am SOOOOOO happy with this vet. Nancy at the check-in is fantastic and has great customer service skills. The techs are above and beyond excellent. Dr Grand is very competent and WAY above average in her skills. She literally sat down on the floor with my boxer for the exam and loved on him like he was her dog. I am extremely pleased with this establishment! Read Less

I have been taking my dogs and cats to Dr Grand and staff for over 10 years and wouldnt go anywhere else. She truly cares about the animals and is very educated on all the newest technologies and products. Dr Grand and staff have taken amazing care of my "kids" and I would highly recommend her for anyone looking for exceptional care for their pets. Read Less

Amazing animal clinic! Take such good care of my puppy, and have a great day care center. They gave him medicine when he was sick during day care, and they provide grooming too. Amazing place and everyone is so friendly! Read Less

My first experience with a vet and this place is great! The staff is great and very professional. I also take advantage of their, reasonably priced, daycare and grooming services. Definitely recommended! Read Less

At first, we loved this place. They took good care of our cat and dog (even though they were a little expensive). Then, we took a stray cat in to get checked out because we were going to be adopting it. When they examined the cat, they determined it was a GIRL and PREGNANT. Needless to say, we freaked out, and we started buying kitten supplies (as well as spending more than $300 in x-rays and ultrasounds). It turns out, the cat was NEVER pregnant. They read the (brand-new-never-been-used) sonogram machine wrong. So we took her to a new vet. This new vet discovered that SHE is really a HE. And he's been neutered. We were shocked and disappointed that Animal Care Center couldn't even distinguish a male cat from a female cat. And on top of that, telling us she was pregnant!!!! Animal Care Center has agreed to refund us the cost of the x-rays, ultrasound and physical exam. In my opinion, they could have done more. We are NEVER going to that place again. Be warned!!!! Read Less

We've been using this vet for about 2 years and have been extremely happy with them. The employees are always kind and very friendly. They love animals and show it every time we go there. Our Yellow Lab gets so much lovin and attention, it's great! I would definitely recommend them to anyone looking for a vet in the McKinney area! Read Less

I take my Boxers to Dr. Grand. I especially appreciate the time she takes with my senior dog. I've been to other vets (and human doctors!) who really rush the exam. I don't feel that way at this clinic. Keeping my old boy comfortable and active into his golden years is very important to me. Dr. Grand has been very helpful in keeping him healthy. The joint supplement and anti-inflammatory she prescribed has made a big difference in his quality of life. Read Less

Thank you for taking care of my Tyler and getting him back to his old self. The staff and doctor were wonderful and very professional. They got us in the same day because he was not feeling well. We went in that night and he was feeling better within hours. Thank you for taking care of my little boy!! :) Read Less