i notice a rave review for the vets at this place. i however wouldn't consider taking ANY pet there based on the simple (albeit DEFINITELY important) skill of phone answering! the (girl) answering sounded like a piece of half dried up cardboard - flat, disinterested, bored, and all the above. if a practice can't present themselves as professionals across the board from start to finish - then they need either a new operator or to close their doors - with her as an example of what would lie beyond the walls - is an understatement! Read Less

Dr. Valle had been taking care of our senior pup for several months when she took a sudden turn for the worse. She began having seizures and was clearly suffering. We knew her time had come, so I called the animal clinic. This time, we were the clients who were turned away. I was told that Dr. Valle was booked, but we could drop off our dog. When I asked again, I was told that I could wait until 6:00 PM when the emergency vet opened. After more phone calls, we finally found a vet in west Odessa who would see her right away. Rather than a 5 minute trip to see her own vet, our pup endured a 45 minute trip to be tended to by strangers who had more compassion than I have ever experienced- not by a vet, but by those who work at the front office.Our pup was put to sleep, and her suffering was at an end. Read Less

Everywhere was booked up and I had about 3 places tell me to try Mission to see if our puppy could be seen today. The previous reviews on google scared me a bit so I was reluctant until our normal vet for our older dog recommended them. I am beyond glad I called. They usually go by appointment but when the receptionist learned of our puppy's condition (swollen cheek and slight fever) she was able to get us in within the hour. When we arrived there was a gentleman waiting with his dog, he was in and out within 15 minutes. The nurse came in and was very professional with me and sweet with my boy. Dr. Chandler and her nurse were quick, and efficient as well as personable. It was about $122 for everything. Reasonable for his check up, and two shots and the speed of everything. We were in and out and I was given the peace of mind that money can't buy. Thanks to everyone there for making our experience so good and making sure my pooch is going to be alright! Read Less

Front staff is rude, spays and neuters are not done correctly. 1 male dog came from neuter and still had a testicle. Another male dog came back extremely swollen and even though he was completely house trained he now pees whenever you touch near his butt. Several females have come back from spay with trauma bruises and big lumps at surgery site. They may not charge as much as other vets but, the animals aren't treated correctly either.Read Less

Couple of so-so experiences and a couple of BAD ones: The younger of the vets has a terrible bed-side manner. I took two of my dogs in for rattlesnake bites, obviously I'm concerned. She made me very uncomfortable with a lot "Well this could happen... well we could do this...". It was a Friday so they couldn't give them IV fluids because they were about to be closed and couldn't be bothered... They could keep them overnight but no one would be there to check on them... then she went on a tirade about not giving them steroids. She gave them antibiotics and pain meds and sent us home where they cried and whined til I took them to the emergency vet in Odessa. There, an experienced, 30-year vet, told me she'd seen thousands of rattlesnake bites and that these were warning bites with little venom. She administered steroids and my dogs immediately recovered... My dogs have also been in for teeth cleaning and shots, those went well but a monkey could do that stuff. The issue with these is that they are very pushy about unnecessary tests. Dogs just needing their shots should get a heartworm test, their shots, and a physical exam (checking lymph nodes, teeth, etc...). They don't need a full blood-work panel, especially if they aren't even more than a few years old. I politely declined. This is how they make their money, but it's scumbag behavior to take advantage of people's love for their pets by playing into unrealistic fears... Plain and simple. This last experience happened today, another Friday. I had a terrible night yesterday as one of my dogs killed a family cat. It was unfortunately the third cat he'd killed in two months (second of ours) and he has a history of vicious violence with other male dogs, so I had to put him down. I was obviously very upset about it but he just can't be trusted around other animals or children and MASA would not take him. I wanted to peacefully euthanize him with my sister and I there for him, his two favorite people. I called the office at 9 am this morning, the receptionist Marisa told me she'd speak with the vet (not sure who was on duty) and return my call. At noon, I called back. Marisa said she'd spoken to the vet, and that she would return my call. By two, I had to start calling other clinics as this could not wait til next week. One told me to contact animal control which I did. They were very understanding and as hard as it was, we put him down. Now I would have preferred this had been done at mission clinic as it's more peaceful, i.e. no crying dogs, foul stench, and less fearful for my dog, but they never returned my call. I'm writing this review at midnight and neither the vet nor Marisa called to check on me or touch base. They simply do not care. That's fine if that's how they want to run their business, but I will not be using them for my other pets again. I suggest anyone needing anything besides shots and teeth cleaning to look elsewhere. Read Less

The vet did a great job with my new puppy and answered all my questions. The brunette at the front desk, however was very rude and would not answer my questions. At one point she waved her hands in the air and said, "I'm not going to talk to you about any of that." All I was trying to tell her was that a voucher would be dropped off in the morning but she wouldn't let me speak. I'm not going back there any time soon. Read Less

I took my cat there with a bladder infection, they treated the infection but they put her on a prescription diet, one that i can only get at their office, because the vets are more interested in profiting off the prescription food they sell then making sure that I can afford the treatment they recomended for her. To make matters worse the prescription food they put her on made her gain weight and compounded the problem increasing the number of infections she had during the year. They changed her to a different more expensive food and then refused to keep the food instock because my cat was the only one on that food. The staff is rude and not helpful. Take your pet elsewhere! Read Less

Went here for about a year the original dr we had was AMAZING! The staff was amazing as well super nice and sweet seemed to know what they were doing always very very very helpful. But when my dog broke her leg I took her in to see if they could do surgery well a new vet came out was very rude and said no one in midland Odessa will do surgery on your dog (cause of where the break was at) you have to take it to Dallas Austin or Houston. Luckily i found a vet in midland who would do the surgery. 6 months or so later go back for the yearly shots and to find out what the lump was in her side she was very rude about it and wouldn't let me get a word in anytime I tried to ask a question. She was rude when I told her who I went to in midland to get the surgery she rolled her eyes and shook her head as she huffed and puffed about it. And they were going to charge me $220 to do the procedure to remove it (which ended up being part of the pin that fixed her broken leg) without doing x rays. I went back to the original Doctor who did the surgery and charged me $100 for X-rays and the whole procedure. I use to recommend this place but now I don't. Which is sad cause I really liked the other staff. They were still awesome. But I would stay away from this place. I switched to town and country vet (where I got the surgery) the guy has been around for a very long time and is very friendly and very very smart. I will always recommend him to anyone who's looking. I hope this helps anyone looking for a new vet or just moved here. Read Less

I brought my kitty to get shots at Petsmart and the people were extremely nice. Dr. Jack and Dr. Melissa were both kind and gentle to my kitty. So I decided to bring my kitty to them to get him neutered. Their waiting room at their office was really nice. They actually have separate waiting rooms for dogs and cats. Thats what appealed to me the most. The other vets that I've been to don't have that and that is too stressful for a kitty. My overall experience with them was fantastic. Read Less