First I would like to say the personal who work at Greenbelt Veterinary are extremely nice and professional. Only negative thing I can say is one time the office manager yell at me because my cat bit a vet tech, supposedly the vet tech was getting the cat ready to be put into the cat carrier and was bit on the hand and had to go to the local emergency room to receive medical attention. What I don’t like that she yell at me in front of other customers that were waiting in the lobby of Greenbelt and made it look like it’s my fault for my cat biting the vet tech while I was waiting in the lobby area. She called Midland animal control to report my cat which is understandable by law I have no problem with that, because the cat needs to be quarantined. Midland animal control came over to my residence and before the officer got out of the truck she told me this is so stupid they called us to check out your cat. I complied with the law and the cat was on lockdown for a week and then cleared after that by Midland animal control. Now getting back to Greenbelt they seem to have a very high turnover rate with employees and are always short staffed with veterinarians , so if you schedule an appointment just be prepared to wait 30 to 40 minutes to see a veterinarian. One day I waited so long I thought I would be collecting Social Security. The personal or head manager needs to go back to school on how to run office or read “Office 101” how to run a office on a time line. This isn’t rocket science! Maybe this head manager should work for the IRS were its always slow work. I am now at another veterinary we’re they see you and your animal in 2 minuets after you walk in the door with great service. Read Less

I wish I could give 0 stars. There always seemed to be something with them (services extremely overpriced, less than truthful/accurate employees, or unable/unwilling to schedule an appointment). After several "miscommunications" I told them I would need to take my business elsewhere, this could not have excited the employee more. She then proceeded to get off the phone as quickly as she could, I would not waste your time or money with them but that is just my recommendation. Read Less

Very unhappy with the service here! It was one thing after another. First they couldn't get blood from my cat the vet suggested to bring her back at 8:00 in the morning because that's when they do their cleaning and my cat may be picking up different smells. This makes no sense to me animals are intuitive on scent even after a "clean up". Next experience was scheduling I confirmed the date and time before I hung up I went in for my scheduled appointment and was told it was in a week from what I had had scheduled I had to sit and wait for an hour while they "worked" me in. I discussed with the vet how disappointed I was my time is just as valuable as theirs. I was told that they have had some staff changes and they are working on the issue. They are overpriced and so good at taking your money. When I first moved to West Texas I had to have 2 cats put down within 6 months of each other they were compassionate about that at least. Read Less

My dog has not had the best of luck with going on vet visits. He was abused when I boarded him a few years back at a different location and each time I took him to the vet(various locations) it was a nightmare with his anxiety, stress, and aggression. The vet and nurses made everything possible with GENUINE care. And gave me a hug after they were able to give him vaccinations. The went the extra mile to help work with my dog and didn't give up on him. Five stars do no justice compared to the long hopeless journey of finding a clinic to work and care for my dog. Read Less

My dogs don't behave well around the other dogs. So Greenbelt sends a tech (a really good looking one, I might add) out to the car to take the dogs in individually for their nail trim. Then he brings the receipt out for me to sign. Service, service, service!!!Read Less

I've been reading some of these review and I felt I needed to put my two cents in. I moved here last year and I tried 3 different vets here and didn't like any of them until I found Dr Bailey here at Greenbelt. I am always greeted when I enter unless they are on the phone , but they will greet me as soon as possible, the girls up front are kind and friendly. I've been up there quite a bit since my schnauzer has been having some issues since we moved but they have been very kind with her. They may cost a little more on certain thing but my pets are worth good care . Read Less

Picked my dog up from boarding her there for one night and three days (Thursday through Sunday and picked up Monday morning) and she has a large patch of brush burn on her chest. It was definitely not there when I dropped her off. Facilities are clean, and staff is friendly enough, but my dog came home bleeding. This isn't life threatening, it's not bothering her, and obviously, no lasting scars. But if my dog has brush burn (I also didn't authorize grooming of any kind) what else is going on behind closed doors that nobody is seeing? Read Less

From the front staff to the doctor, they make your pet feel special. When you call the front staff always remembers your pet's name and is normally able to help instead of making you wait on a call back from the doctor.Read Less

They turned away my 11 year old pit mix who was having a severe allergic reaction because "I wasn't already a client." Town & Country vet hospital is near by. They took my dog in immediately without making me start the paperwork first. I recommend them instead of this place.Read Less

Worst vet ever!!! Very rude. I got there 10 minutes EARLY for my appointment and they said I was 'too late' and wouldn't let me see the vet or let my dog get her shots. I had this appointment scheduled for a month and even took off work. These people are horrible. Their reviews must be fake. Read Less

Being a client first and employee second I was able to experience both sides of the Greenbelt operation. You will not find Doctors more knowledgable or caring. The entire Greenbelt staff works together to ensure that each pet that come through the door is given the best care possible. I cannot thank Greenbelt enough for all that they have done for my pets and all they did for me during my employment. Read Less

On Tuesday December 1st my 38 year old daughter, wife and mother of two small children, called me at my client's office and told me she had stomach cancer with a radical gastroectomy and Roux-eNY to remove 85% of her stomach scheduled for the following morning. My client was trying to make boarding reservations for my pets but the receptionist did not understand what he was saying. Unfortunately I asked him to hand me the phone and in my state of emotional upset I apparently hurt her feelings. Thereafter I received a call from Amber wanting to discuss the problem that occurred with my boarding. I told her I wasn't aware of any and was told I hurt the receptionist's feelings, she was very upset by what I had said to her. I had to ask what I had said as I didn't recall the conversation and still don't recall it. Amber told me I said to the receptionist "I had been coming to Greenbelt since before she was born". I was then informed that was Greenbelt was ending its relationship with me. I have been a client of Tom Green's since 1984 and the worst possible thing that has happened to his respected veterinary practice is that it has fallen into the hands of a youth driven insensitive corporate America. This situation should have and could been handled differently.Read Less

I am new to the area and have found the staff very friendly, and the Doctor's thorough. I am pleased with the service's they provided and have found them to be very reasonably priced. I highly recommend them. Read Less

All I wanted is some medicine for my dogs diarrhea .. She's 13, 95 lbs and severe arthritis in her back. I cant get her in the car. No, I don't need a full 300 dollar blood panel, again, to clear a bad tummy. Thanks for the no help. Read Less

Worst veterinary clinic in Midland. They don't care about your animal, they only care about the money. My family has used this vet for over 40 years, since Dr. Green opened it. When he left and a big box corporation took over, there service went downhill and the prices skyrocketed. I took my dog in for her yearly checkup and she was as healthy as could be. One week later, I took her in for her teeth cleaning and mysteriously, a heart murmur had appeared and on a scale from 1-6, they listed it as a 4. How the heck did that just appear in 7 days? I spent a ridiculous amount of money for them to do all sorts of testing the week before and she was extremely healthy. Since they know I am a single mom, they suggested I order her hearth medications through a pharmacy online to save money. I appreciated that until they refused to give me more than one month refill at a time. I appreciated that until every single month, they refused to answer the request verification and I had to call. I appreciated that until every single month, I ended up having to cancel the online order due to their lack of caring and order the medications straight from Greenbelt (at double the cost of online) so my dog wouldn't be without the medication that is keeping her alive. WORST. VET. EVER. These people only care about your money. They don't care about your pets at all.Read Less

I love this clinic. They always accommodate emergency cases in a timely manner and regular appointments are easily scheduled. The whole staff clearly loves animals. The receptionists, nurses, etc are very friendly and Dr. Bailey is great. They also always check with you before doing expensive tests that may not be necessary and do not push products on a regular basis like most places do. Bonus: when my dog is sick they always call the next day to check up on her. A++ Read Less

I'm not from Midland and I visited Greenbelt Veterinary when my dog needed emergency treatment. I was a little worried about seeing a vet I knew nothing about but Dr. Mathre and the staff were amazing at alleviating my fears and saved my dog. They were quick acting and kind enough to bring the receptionist into the room so I wouldn't have to bawl my eyes out in front of everyone. I can't thank Greenbelt Veterinary Hospital and Pet Resort enough for saving my dog. Read Less

It is very sad to see the poor customer service from a place you have been loyal to for 10 years. Check in staff was distracted and couldn't be bothered... Even though I was only one in lobby and phone was silent. When a vet tech came out to get me and my dog, she was not friendly at all. Zero customer service skills and zero animal skills. Never introduced herself, no name tag...started asking questions about this test and that test, without explaining what the terms meant...or the reason for them. Very poor excuse for basic job skills. Very sad overall....that this level of poor service is acceptable to a company that used to pride itself on friendly, professional service. Read Less

I have taken my dog here several times for allergies and although the vets and staff are very friendly, I found them very inconsistent and disorganized. It took them 11 days to fill my dog's perscription and then when I went to pick it up finally they couldn't find it. One vet said there was nothing more they could do for his allergies, other one had a solution. I will not take my dog here again. Read Less

This WAS a great vet until founder dr Tom Green, Dr Lindsay Bailey, and Dr Steve Betton left.  The remaining junior vets place profit over care.  I paid $25 for 2 mos thyroid previously. Walgreens is $15 with a pet discount card. Green belt charges $63 for ONE month.  All vets. Are very young, don't listen, and are very condescending.They charged an astonishing $539 to clean my dog's teeth AND despite my warnings about her fear of kennels she came home with a raw bloody wound on her nose.  I have rehabbed this dog twice, been to professional behaviorists and I KNOW my dog and how to train and treat her.  I was assured she could hang out with the staff.They charged me several hundred dollars to send titers to Cornell and lied about the cost.  I have Cornell's price sheet. A parvovirus/distemper titer combo is $15.  I can understand fees for the draw and postage but over $200 AND offc visit too?I do not appreciate that they PUSH and overcharge the trash Hills Science Diet for EVERYTHING including a dental! See links below to facts on SDiet. They make a profit selling it at an average 100% markup.  My prescriptions 600-800% markup.  Many of the meds are available at local pharmacies.  Pets are eligible for a discount card..Information on SD can be found on the FDA's animal website AAFCO.  I'll put you some links at bottom, pet labels are confusing on purpose.  This includes toxic ingredients, how to look for recalls/contamination.  It's free with a question forum..  Bios of contibuting vets is linked at page top. Even though most vets are well intended they are NOT nutritionists.  Get your info from the specialists.Armed with information go to your pet food's website and read, Google AAFCO corn gluten for example and read the truth. Remember ingredients are listed in order by WEIGHT. Concentrate on the first 7-10 ingredients, after that the amounts are so minute they contribute little or noting to the food or enough to beuseful to your pet.  Pay special attention to the protein source and how it is added.Is the meat in your pet food road kill?  Yes road kill, animals dead from unknown means, mixed species, by-products (defined as the inedible parts of no nutritional value to your pet, fillers of no nutritional value such as gluten etc.Roadkill?  healthypets.mercola.com/…Exposing manufactures dirty tricks.  Beware organic ingredients.  Your food probably does have GMO ingredients unless specifically stated not.  healthypets.mercola.com/…Ingredients are listed by weight.  ALL meat is dried after weighing.  70% of meat weight is water and disappears when dried.  If you feed kibble meat is NEVER by VOLUME the first ingredient on the list. This is why I feed canned.  It is a myth that dry food keeps your dog's teeth cleaner, documented on the dog.answers link and many sources.Ingredients to avoid. healthypets.mercola.com/…The best foods to buy.  healthypets.mercola.com/….Science Diet ingredients according to AAFCORefer to link dogs.answers.com/dog-beh…Google hill's science diet ingredients or be specific enter name from web ingredientsI randomly chose the first listed food, Adult Advanced Fitness Lamb & Rice kibble. All SD foods are touted on the main web site as having "Quality protein first ingredient."  We know that is not true because 70% of that meat was water was water.  That meat may be down to 20% nowNot a lie but misleading.  This leaves the first ingredient by volume brewers rice, a grain by-product left over from milling rice.  It is a carb (sugar) which provides energy but is of little nutritional value.  Brown rice, same, carb, little nutritional value.  Corn gluten meal is what's left after starch is washed off corn, it is considered filler and has no nutritional value. Next wheat is a carb and has no nutritional value.  It is often allergenic, causes joint swelling.  Gluten and wheat fill your dog without providing nutrition.SD now names their fat as pig fat instead of unnamed. Unnamed fat can include restaurant grease, expired grocery store meat, euthanized-dead animals from shelters, zoos, & vets., offal, slaughterhouse condemned carcasses, deaths from farms/in transit. The best meats and fats are those that are grass fed because they contain more omega 3 fatty acids. Pigs are not grazing animals and are fed pigs, dead animals, trash.  They are not a grazing anOther help wholedogjournal.com Read Less

What a wonderful business. Customer service,  a list art in Midland has a home here. From the front desk to the veterinarians themselves. They offer great deals as well to help save you money in the high cost world of animals. I recommend them 100%! Read Less