My pittie is always here for allegies, ear infections, and skin issues. And we always receive great service. The welcome staff, vet techs, amd veterinarians are awesome, even when they're busy. Creekside location in New Braunfels is very accomodating. They treat our pets well and we appreciate it. Pet care is pricey, but what are you going to do? As long as they're receiving the TLC they deserve. Read Less

Very excellent customer service with reasonable prices. We needed to have documents completed so we could travel abroad with our dogs. The vet was kind enough to squeeze us in last minute to fill out the forms, provide an exam and vaccinate them. He was very patient, kind, well informed and wonderful with our dogs. I highly recommend them not only for this service, but for regular check ups as well! Read Less

Avoid a "technician" named Jen. Apparently she can't read. When u drop off a pet, they have you fill out a form with that days contact info, list of concerns for ur pet, and any comments. She didn't bother or in able to look at the form. I made a comment to call MY cell when she ready, I wanted one month supply of her prevention medication, and trim the dog's nail please. Jen calls my husband at work and left a message. She never called the number I left for contact, which left my dog waiting an hour after her exam was completed! She did 6 month supply (then reads the form and says, "ohh you want just one month?" Uhh, yeah) and never trimed the nails! I asked what's the point of filling out the form? She didn't respond, walked away to the back room. She returned saying I needed to collect urine for testing and bring it back? I asked, you trimed the nail right? "Ummm, no" she answers. Front desk employee said "it was in the notes, didn't u see that?" She grabs my dogs leash and said, "fine I'll do it now." I say no, thanks. Top this off, as she walks back she growled out loud at me!! I look at her and the other front desk employee, did u just growl at me? Ohh, no she responds! Off al this, Jen NEVER said "I am sorry" for all the mistakes i made. The front desk employees says I'm sorry for all of this, next nail trim is on us. In a whole, Banfield is great! Great hours, caring employees, but today... Jen needs to learn how to slow down and read!Read Less

This is the best pet hospital I've ever been to. :)The staff is so absolutely friendly, they always have a smile on their face, and I love that I can see how much they adore these animals.  It makes me feel comfortable!Recently, our family dog Coco had to be put to sleep.  She was 16 1/2 years old and she was very fragile.I hate that I forgot the vets name but she was wonderful and gave us so much time to be alone with her before she passed.  She was very helpful on information for cremation, burials, etc.  Once they put the medication in her to make her sleepy, they were so sweet and gave her a blanket to lay on to be comfortable.  After the whole process, they gave us even more time to be with her even after she passed before they took her to the back for us.They were so absolutely sweet about it.Now I have a new puppy and our pet insurance only costs $40 a month, they treat her so well and they give me all the information that I need about a new puppy.I love Banfield and I suggest them to anyone who loves their pets! Read Less

I had my first experience with this hospital recently and it went very well! I'm new to the area so didn't really look around, though I figured I'd give them a try. The staff was friendly from the receptionist to the vet! Informative, clean, and pleasant. I'll be returning soon. Read Less

they do a great job was pleased by the way they handled my pet when I took Rocky in he was having a seizure they took in in real quick before they did any kind of work on him they consulted with meRead Less

Banfield Pet Hospital is great. Everyone is always so nice and they really care about your pet. I've had the wellness plan for as long as I've had my rescue and it's so affordable to have the monthly plan. In addition to the discounts on preventative care and medicine, there's no cost for office visits. I think they are wonderful and my dog actually enjoys his vet visits.Read Less

During a weekend visit to Wimberley, my dog got a fish hook stuck in her nose. Local vets were closed after 12 noon so we no other options. The doctor was able to get it out with no problems (just barely shallow enough to miss the barb) in less than 15 minutes. I wish my local Banfield was as efficient and helpful! Read Less

I moved to New Braunfels three years ago and upon the recommendation of a friend, I started taking my geriactric English Bulldogs here to see vet Bobby Williams, DVM. Dr. Williams is great but so is everyone employed at the New Braunfels location. It is like you are a part of a great big extended family who is dedicated to helping you and your pets. Read Less