I brought my beloved dog here...she was extremely sick, beyond help and we had to put her down. The compassion that we were met with was incredible. The tech that helped and comforted us throughtout this experience, Nadine, is an Angel on Earth. I am eternally grateful. Read Less

The wait was longer than it should have been . Yes we were there first and I understand emergency. But when staffs family brought there dog in and wasn't charged but I paid over $331. I think my pet should have been first. He had to have a anal gland lanced . And all the time we get to hear from the staff to there animal shake hands, give kisses and lets dance. I think that was rude and unprofessional. This is on going as I hold my pet waiting over a hour for discharge and meds. For what I paid It should have been a better experience for my pet.Over 4 hours for 45 minute talk once over of pet and the procedure. They need to rethink how their life stories effect patience care. I'm as compassionate as the next person. But when my pet is the one in pain I don't care about their adoptions or their life issues. I appreciate my pet being seen but the price was way higher than the care he received. They are all about. $$$. Wanted to charge me $33. For a extra small e collar. I could buy for 7.95. Office visit is $75. Pain shot $33 $48. For antibiotics$113 for simple abscess and then pain meds to take home $61. You see were I'm going. As parents to pets we will pay for their care because they are are babies. But felt like they take advantage of that. I hope there isn't a next time. Because at those fees some people would have to make a hard decision. Read Less

So, first of all. Garrett and Abby were absolutely amazing. They were extremely helpful through the entire night and experience. We brought our puppy in with some sort of upper respiratory viral infection and a bloated belly. Garrett explained everything super well to us once they were able to tend to her and Abby was so sweet and professional. It was a Busy night with a lot of emergencIes and Overall, we were happy she was well taken care of. This review is mainly here for Garrett and Abby. They were absolutely phenomenal. Read Less

Found out tonight that they have new owners for about a year now, front desk and vets were really nice. They did a great job with our cat and showed great empathy to our cat. Petted her and cuddled as if it was one of their own. If you had a bad experience with the prior owners (we did) I highly recommend you to give the new owners a chance!!! Read Less

I’m a little late on my review, but during the summer of 2017, my English Bull Terrier Gino swallowed a friends earring around 7 that night. I took him in, and the removed the earring quickly and painlessly. Staff was great from beginning to end. This was my first experience with them, being that my regular vet was closed in town because of the time, but if need be I would not hesitate to take my pup back. Would recommend. Read Less

Fantastic Staff and Great Care. This kind of specialized emergency treatment is expensive but when your pet is in trouble and very well may die this is the place to go. They are really good at prioritizing emergencies and sometimes you will need to wait a bit if another animal comes in that is in serious trouble and your pet is in less trouble. If you live south of Austin and north of San Antonio. Blue Pearl staff have saved the lives of my pets 3 times. Cant say enough good things. Read Less

My dog was attacked by the neighbor's dog. He had pulled her under two fences into his dog pen. She lay there all day with several open wounds while I searched the neighborhood for her. The owner found her when he got home from work and carried her over. We immediately put her in the car and headed to the only place I knew was open at that hour, Blue Pearl. The staff was amazing. She was taken back immediately. I waited about an hour while they evaluated her with x-rays, blood tests, etc. While I waited, I visited with the receptionist who was very nice. After visiting with the veterinarian, I was able to go back and sit with my dog for a while since she would be staying the night. The technician had cleaned her up since she had been covered with mud. I picked her up the next morning and took her to my regular veterinarian who told me I had done the best thing for my dog by taking her to Blue Pearl because she had been monitored throughout the night. Her records were emailed to him the first thing that morning. She is still recovering after two surgeries and three weeks of daily bandage changes but she is also alive and will thrive because of the emergency treatment she received at Blue Pearl. Read Less

This was our first visit. We did have to wait 2 hours to see the vet, but they had two serious emergencies come in before we got there and one has to understand that this can happen at such an emergency (walk in) clinic. I believe that three pets had to be put down while we were there, and having experienced that myself, I totally understand the explanations the vets had to explain and the decisions the owners had to make. The fee for what my dog needed was very fair. I noticed that by the time I left at 1 pm,  the reception area was almost empty. Read Less

This clinic took advantage of us as customers, while hurting our dog at the same time. We agreed our dog needed staples for an open wound, and were shown a written statement with staples, anesthesia, etc. We asked if the price could come down at all, as it was quite high. They said, sure let's see what we can do. They came back with a new price, but did NOT verbally detail any significant changes to the procedure (it was 1am at emergency care, so verbally explaining any changes to the original procedure should be LAWFUL AND MANDATORY). We didn't know they skipped the staples in our dog until we asked POST medical procedure how many were in her. And were told NONE. They made us pay for a bandaid. And anesthesia. For a bandaid? Needless to say, we had to have the dog properly cared for the next day by our regular vet, who confirmed that above mentioned bandaid only made the wound worse, and we had to give her 32 stitches inside and out. And of course pay several hundred more dollars. We were lied to and taken advantage of by this emergency clinic. Shame on you, and I hope this message spreads awareness. Read Less

We strongly recommend you do not use Blue Pearl Emergency Clinic. They misdiagnosed our cat€s problem and the vet tried to get us to commit to $900 of tests and procedures before they took any x-rays or made a diagnosis. On April 14, 2017, we took our cat to Blue Pearl because he was limping and obviously in pain. Before any x-rays were taken, the vet spent a great deal of time trying to get us to commit to approximately $900 worth of tests and procedures. I only agreed to the x-rays and pain medications. Eventually the x-rays were completed and the vet told us the leg/hip was not broken. The emergency vet recommended we follow up with our regular vet the following Monday. We left with pain and anti-inflammatory medications thinking our cat just had a bad leg sprain. When we visited our regular vet on Monday, we were told the head of the left femur (thigh bone) had broken off from the shaft and that our cat needed surgery. Our regular vet made this diagnosis based on the x-rays sent to her by Blue Pearl Emergency. Our cat had surgery the following day and is still recuperating as of today. Read Less

When your pet is sick and it's after hours, you don't have a lot of choices in New Braunfels. I took my very sick 2 month old puppy in to Blue Pearl, and they found that he had a very rare birth defect called an intrahepatic portosystemic shunt. On the one had it was extraordinarily expensive, but on the other hand, they identified the cause of the problem fairly quickly and initiated treatment, and provided us and our regular vet with a regimen for ongoing care. As a result, the weak, lethargic, and confused little 2 month old which we were about to have put down, has grown into a vigorous, attentive and fairly healthy 4 1/2 month old. He will continue to have this problem as long as he lives, but with a low protein diet and the right medicines, he stands a chance of living a few more years, possibly even having a fairly normal life span. I'm glad they had the expertise to diagnose him and plan his treatment. Read Less

I took my pet rat to be euthanized and they wanted $180.00. They wanted an additional $150.00 for body care. I worked for an emergency clinic previously and for regular vets. I know how much the drugs cost and I know how much they would need to use for a euthanasia. They said they charge a flat rate regardless of the size of the pet. This clinic, and the other emergency and specialty clinics in the area (San Antonio and Corpus), were bought out by a corporation called Blue Pearl.  The bottom line is money. No true compassion for the animals unless they are using it for publicity. Read Less

I had to call them at 4 something AM on a Saturday because my sweet old dog was not doing well. She already had "the appointment" for the following Monday. They were so kind, in between my sobs. They gave me all the time with her that I could handle. I pray I don't need then again, but they were awesome.Read Less

I can't begin to say enough good things about this clinic.They were so very kind when we lost our cat. Today I received a very nice card from them and enclosed was his paw print. I can't begin to explain how much this means to me..especially since they had never even met us before and likely didn't even realize just how much a part of our family he really was. Losing him so suddenly was devastating. Thank you so much for your kindness and compassion. Read Less

Our precious Smokey, (cat) is diabetic & had gone into insulin shock. Dr. Gibson & tech Ronald were awesome. They saved his life. We followed up next morning with our regular vet & Dr Quinn said he was doing pretty good. I am very thankful for what they did for our little fella. Would recommend them. As far as money goes, for emergency treatment & saving Smokeys life, can't put a price on that. Read Less

Could not say enough good things about this facility and its staff. We brought in our small dog to be put down after an accident. The staff, from the front desk to the Vet who helped us were amazing. So caring and considerate even during such a traumatic moment for us. Thank you, thank you, thank you... Read Less

They get one star only because I have to. This emergency "vet" clinic is awful! They misdiagnosed my lab who was run over by a trailer. "Vet" stated he saw nothing wrong with X-rays. This was a Friday night. After 3 days of waiting for my regular vet to open and literal suffering of my poor dog, the vet simply did a 5 min test and determined her back was broken and she was paralyzed. We had to put her down. If you care for your pet AT ALL. You will drive to Austin or San Antonio! These people only care for your money not for your precious animals. Read Less

Listen to the reviews, and do not take your pet here. Go to San Antonio or somewhere else just please don't go here. I had a kitten that was extremely lethargic, had come down with hypothermia and extreme dehydration. Her sickness hit suddenly but we were able to get her over to Banfield Pet Hostpital where they did excellent work getting my little kitty to make some progress. She went in with a 91 degree fever which they were able to raise up to 98 and had given her enough fluids to get blood work done... which even though the tests weren't great hinting issues with her kidneys... I still had hope. That is until Banfield closed for the night and we were told to take her to Emergency Pet Clinic. Upon arrival the first thing I was told by the doctor was; she's going to die. Which is not the first thing you tell someone who has been fighting for their kittens life all day. At the beginning Banfield Hospital did inform me it would be a tough fight if she made it, but at least they were kind about it and fought for her all day and told me she was making a lot of progress. My kitten was doing a lot better when we pulled up to EPC; she was actually awake, alert, and trying to play with me. That was a huge difference, so I thought she was going to make it. We told Emergency Pet Clinic exactly what the vet who had taken care of her all day to do.... that was to ONLY keep her under her heat lamp with the IV and nothing else until we got there in the morning to take her back to Bangfield. In fact I would have taken her home for the night had I been able to keep her on the IV, it's the only reason we needed her there for the night; keep her hydrated through the night and maintain a steady temperature. If anything happened at least I could say it's my fault for not authorizing or letting them do more while she was there... but they went ahead and messed with her anyway. When I went to pick her up this morning, the first thing they told me was again she's going to die. Which surprised me cause she was fine before I left... then they walk out with a taped up cardboard box that had my kitty in it half alive. Oh and I was told not to open the box because she was having seizures now... and they did urine samples, gave her pain meds, and more fluids. I did not authorize any of this. Of course I opened the box when I got in my car, and what I found broke my heart beyond words. Her little neck was shaved, it was obvious she'd been pumped up with meds. There was no attempt to wrap her tight in her blanket to keep her temperature stable. She was barely holding on to her life and when I brought her back to Banfield they as well were shocked at how bad she got. I told the vets at EPC to keep her in the cage with the heat lamp and IV, but 30 minutes after I left her records indicate they had taken her out of her cage, moved her to a smaller one, then increased her IV fluids, then she starts having seizures, (hmm maybe you should NOT increase her fluids when she is doing just fine?) so they pump her with pain medications that she did not need. She was messed with all night long and all she needed was sleep and to not be messed with. I do believe there would have been a way we could have got her to come around had it not been for this place pumping my .8 pound kitten with more fluids than her body could take when NEVER said that was okay. But unfortunately she died about an hour after I left. Thanks for your unethical ways of practice EPC. I sure hope I'm the only one that has had to endure this with y'all but from all these other bad reviews it sure doesn't look like it. I wish I could say I will raise hell about this, but considering my kitten is gone now I guess all I can do is inform. Read Less

Terrible place to bring your pet.  This is my fourth (and last no matter what) time.  Each time is worse than the last.  I'll drive to an emergency clinic anywhere (Austin?, San Antonio?) to avoid this place.  As another post said, "Everything is all about dollars without even the slightest bit of care toward your pet's well being."They run up the bill and make you pay in advance, but make you sign agreements (which they "witness" your signature?  Why all the belt and suspenders if I pay in advance?   They wanted $800 dollars up front to sew up two spots on my dog.  My local day time vet similarly fixed my dog for about $80.  And the vet missed a huge spot on my dog that was bleeding also.  My dog was bleeding out on the tile and the intake person asked me 8 questions, none about my pet's condition.  Verification of address, etc., phone number, etc.   My dog was in the system because it's my 4th (and last) time there.  Intake there is terrible.   Absolutely the worst.  Comically bad.  Seriously, it couldn't be worse. Read Less

I took my puppy in on Saturday, October 23rd because he had symptoms of distemper. I was 99% sure he had it, and I told the vet that as well. Dr. Davis completely disregarded the fact that he might have distemper. His temples and jaw were flinching/clinching. BIG RED FLAG for distemper. She said "maybe it's just a husky thing." Are you KIDDING ME?! Instead of listening to me, all they did was a bunch of tests unrelated to his distemper and I ended up with a bill of $1,100. After taking him to my regular vet the following Monday at Fischer Vet Clinic, they ran the test for distemper and low and behold, I was right. Since the doctors at this emergency vet clinic didn't address or recognize the fact that my dog had distemper, or give him any antibiotics, my dog now has neurological damage and only has a 50% chance of survival after I finally found a vet in Austin that could perform a procedure for him that's supposed to help him fight this terrible virus. Had Dr Davis taken my puppies symptoms more seriously, we could have known sooner and my puppy wouldn't have neurological damage and his chances of survival would be substantially higher than 50%. So thanks for nothing Dr Davis. I want my money back. And you bet that I'm going to raise hell over this. Read Less

I took my puppy in on Saturday, October 23rd because he had symptoms of distemper. I was 99% sure he had it, and I told the vet that as well. Dr. Davis completely disregarded the fact that he might have distemper. His temples and jaw were flinching/clinching. BIG RED FLAG for distemper. She said "maybe it's just a husky thing." Are you KIDDING ME?! Instead of listening to me, all they did was a bunch of tests unrelated to his distemper and I ended up with a bill of $1,100. After taking him to my regular vet the following Monday at Fischer Vet Clinic, they ran the test for distemper and low and behold, I was right. Since the doctors at this emergency vet clinic didn't address or recognize the fact that my dog had distemper, or give him any antibiotics, my dog now has neurological damage and only has a 50% chance of survival after I finally found a vet in Austin that could perform a procedure for him that's supposed to help him fight this terrible virus. Had Dr Davis taken my puppies symptoms more seriously, we could have known sooner and my puppy wouldn't have neurological damage and his chances of survival would be substantially higher than 50%. So thanks for nothing Dr Davis. I want my money back. And you bet that I'm going to raise hell over this. Read Less

The doc suggested expensive test first. After they came back fine then she suggested treating the symptoms which cost much less. Seems to me we should have treated the symptoms first but the doc played on fears of my dog dying first for more money. Not happy. Cost me over $300 when it should have been $80 plus the initial $70. No happy!!! Read Less

I have used this clinic several times and always leave satisfied with service & cost. Recently took my poodle for severe pain, for unknown reason. She was immediately diagnosed with back issues. They could have taken unnecessary x-rays and charged me, but vet was honest and sincere. Took time to explain injury, potential future health issues, and treatments. They suggested injection to back and meds. Dog is doing great. Extremely pleased with service. Read Less

Wonderful experience! We mostly had Dr. McClure, however we also had Dr. Kushlan. Both are wonderful! Dr. McClure went above and beyond to help our little bowser out after he had a pretty serious seizure. She made sure that we were always informed about what was going on and what we were needing to do next with him. She gave great advice and thanks to her our bowser is home and doing well! We will forever be grateful that we met these vets and the staff. The staff is wonderful and nice! Great group of people!! Read Less

I brought my cat in here after she started acting ill very late at night. I was very scared and didn't think there was much I could do for her. I went in thinking she wouldn't be coming home with me. Still I had her examined and I am very thankful for Dr. Diana Kushlan and what she did that night. She assured me that there was hope for my baby and when I couldn't afford the surgery that night she gave me medication to help get her through the night to see her regular vet the next day. I'm happy to say my little girl is resting comfortably at home now, and I have the doctors and staff at this clinic to thank for that. Read Less

If I could give them zero stars I would. I only wish I had read their reviews before ever taking my dog in for an emergency visit. I only saw Dr. Diana Kushlan, and can not speak about the other vetinarians there which may be fine. She was extremely rude and had the worst bedside manner. Not only was she rude, she incorrectly diagnosed my dog, which I found out later after paying more money to take him to another vet. She tried to perform more tests than were required to correctly diagnose my dog. I understand it sometimes requires additional testing to figure things out, but what upsets me the most was that she was beyond rude and unprofessional. Once I went to see the other veterinarian and provided the Emergency Pet Clinic with the proper diagnosis from the other Doctor and complain about Dr. Kushlan, they did nothing. Read Less

Took my puppy in because his back was hurting and he wasn't eating. They did blood work and gave him anti-inflammatories! He was doing much better after that and they did a good job. However, after finishing his anti-inflammatories he had blood in his stool. I looked online and that is a common side effect of the medicine (metacam) he was taking. I was still concerned though so I called and asked them about it and they told me it's not a side effect, and they've never even heard of that side effect with this medication before. They said something else was wrong with him and he should probably come back in. So here I am thinking my 4 month old puppy is sick, and I'm worried like crazy that he's not going to be okay. Fortunately my normal vet happened too, so I called and asked him. He said; it is, in fact, a common side effect. So my conclusion is either a. They wanted me to come back in so they could get another fee out of me or b. They're just really that ignorant about the medication they're giving out. I called back and told them that it is a side effect and they need to note that. I normally don't write reviews, I just want people to know that blood in the stool IS a side effect of ALL Anti-inflammatories. I will not be going back there again! I don't care what the reason was that they didn't tell me the side effect , that's not a type of place I want to take my hurt/sick dog. Read Less

Big mistake. I live west of San Marcos and was torn between going to New B for an emergency clinic or north to Austin. My bad mistake, don't make it yours.The parking lot didn't look packed at 7:00pm when we arrived (it was a holiday weekend). Came and there were two folks there ahead of us. The receptionist said it would take 30 minutes. At an hour, thirty we were taken into the room. At the three hour mark, the veterinarian started working on our cat. She did a fine job and we were pleased, but I absolutely think they forgot us in an oven of a room. In fact, I am shocked that I didn't make a scene. If I weren't with my wife who was upset about her cat, I would have.They will not work on your animal without payments up front. I kinda get that. But after we passed the $1,500 mark, I think it was inane later in the week when they asked for another $40 on the phone. Like, I'm not going to pick up the cat for that amount? Again, my wife was upset.When we came to get the animal we stayed at the counter literally (I'm not exaggerating) 45 minutes while we waited for the person to figure out the bill. Yes the bill we paid as we went. And yes, we coordinated what time in the morning that we would be there. And yes, she wasn't doing anything when we got there. Like she just woke up and decided to put together our paperwork once we walked up to the counter.Austin - next time, here we come. If you live closer to San Antonio, there you should go. It would be a WHOLE lot faster. Read Less

Do not take your animal here under any circumstances!Please read all of the other reviews, I certainly wish that I did.If I had trusted my gut, which is that the vet doesn't care about animals and she only wants ALL of my money, then I would have left, instead I trusted her to care for my cat.  My cat had perfect blood work when he came into this clinic.3 days and $2,000 later, we had to put him to sleep.I truly believe it is because of this horrific vet. Read Less

I don't know about the other Vets that work their BUT DO NOT EVER SEE DR DIANA KUSHIAN. She is heartless and does not care about your pets. All she cares about is the over priced money. And if you don't PROVE you have the money right then and there, she will let you beloved family pet DIE!!!! If you care for your pet NEVER go here. Read Less