Lily, my 4 month old Pembroke Welsh Corgi, and I normally go to the Banfield in Mesquite because it's considerably closer to home. I have nothing but wonderful things to say about them as they have always treated us with great kindness and exceptional service and care. However, when Lily started vomiting and having bad diarrhea our usual office was overbooked for the day. I frantically called 10 different Banfields, no exaggeration I really did call 10 of them, trying to find one with same day availability. This location took us as a walk in and were incredibly kind. I cried all the way to their location fearing the worst but once we walked in they immediately got busy checking her in and asking me meaningful, purposeful questions. I could tell they weren't "just doing their job" they showed genuine empathy and kindness towards and for us. Dr. Rahman called me within an hour of me dropping Lily off and explained his diagnosis and treatment plan in such a way that I was able to very clearly understand what was going on. When I arrived to pick her up he came out and went over his diagnosis again and explained all of the medications she'd be taking over the next few days. I am incredibly grateful to Dr. Rahman and his team for getting my puppy back on her feet.This little puppy is my world and I cannot imagine a day without her tiny sausage body running around on stumpy legs. Thank you, thank you. Read Less

One of the worst locations I have ever been to! It has been nothing but trouble with this location. One doctor blamed me for my dogs heartworms and proceeded to forget to tell me about my dogs possible herniated disc. That same doctor and a nurse both provided me incorrect information about medications that could have been fatal to my dog. After switching to a different doctor in the same location it has been nothing but lies and mistreatment. I have been to multiple banfields and this is by far one of the worst locations. Bed side manner is awful. I will be contacting corporate. Read Less

I love to give good reviews when they are warranted and yesterday I feel that the care my pet Rocky received was amazing. He had to have a tooth extraction as well as other comprehensive services. Like all other pet owners we worry if our pets will receive the same care that we give them, well yesterday the vet was very communicative with me so I knew how my Rocky was doing throughout the day, which was relieving. April was amazing, after surgery she held Rocky and cared for him just like he was her own, I was so relieved to see how much they all care. Thanks so much for all the care you give our pets! Read Less

The front desk staff was friendly, but the vet was unprofessional and rude. This clinic is very close to where I live, but I'll never go back until they get a new vet. She seemed young and didn't want to be there, so I'll take my business elsewhere. I paid good money for poor treatment. Read Less

This Banfield is not only the worst of all the Banfields I've been to it's got to be the worst pet hospital I've ever been to in my life. I'm a truck driver and I travel with my dog during work so we've been all over the country and to many Banfields. And I never write these reviews, but I felt compelled to when I saw how horrible this paticular location was.They must have a few bad apples on their team that just turned them all so rotten. I would definitely advise other pet lovers to take their loved ones somewhere else besdises this place. Read Less

I've owned dogs and cats for over 35 years of my life and have been to many veterinarians and pet hospitals. This is the absolute worst place to take your pet to for any reason. If you love your pet, please do not go to this location. Trust me, I am a pet lover that is why I want to warn other pet owners to stay away from this Banfield. They have employees that shouldn't even be around animals. Read Less

My husband and I couldn't be more pleased after our experience wit Banfield. Our dog was attacked on our walk around the neighborhood early Sunday morning. My husband searched vets that were open and Banfield was first on the list and very close to our home. We arrived and were helped right away. The doctor wasn't in just yet, but the tech was. He took him back quickly and cleaned his wound so a course of treatment could be determined. The injury and surgical procedure to clean and close the wound were clearly explained and they assured us our dog was in good hands. When we picked him up, they let us know the injury was deeper than anticipated and he now had a wound drain in addition to the stitches. Our sweet boy is very lucky and although he's got a long road ahead, I know he received the best possible care at Banfield. They comforted us and our dog. Both their medical knowledge and compassion eases our concerns and fears.  Dr. Arredondo and staff were top notch! Read Less

Dr Lagrone and her staff are the BEST!  I was so sad for my pets when we moved back to AZ. The care and attention our pets received was wonderful. We took our dogs and bearded dragon (yes, she cares for reptiles) to them regularly. We also lost a dog and they were so very compassionate and caring. Read Less

Great experience here. My pet was deathy ill and the veterinarian was very patient with us as we tried several methods to help save my pet. Alas, we found one and he has been as good as new ever since. Read Less

Much better than the willow Bend location. I don't drop my dog off anywhere, and they always have appointments where you can be with your pet. The newer staff, I think the vet has been there 2 years now, doesn't have a very good bedside manner with the pets. Like another reviewer said they just get their samples and keep it moving. But that's why I insist on being there. I keep my puppy calm and tell her what a good girl she is. It isn't a big deal to me. The one in Willowbend never has an appointment available, and always wants you to drop your pet off. No way. Read Less

Dr. Lagrone (I hope I am spelling her name correctly) is fantastic. I have an extremely rare Black Tree Monitor Lizard who was not eating. This veterinarian was highly recommended by the guys at the DFW Reptarium (who I have a very high opinion of and who I went to first). Trying to get medicine and a fecal test into/out of an angry, aggressive lizard was no small feat and Dr. Lagrone was very knowledgeable. She even called to check up and when I had questions about my lizard's health progress. I was incredibly impressed that there was such a qualified vet at a Banfield. I've had a macaw rescue previously in another state and had seen several exotic or small animal vets that just didn't seem knowledgeable or experienced in handling exotic animals so I was a little wary. Dr. Lagrone is the real deal. My lizard has gained a lot of weight and is active again. Thank you!!! Also the staff at the clinic were all fabulous. Read Less

We are a long time customer of Banfield.  Good experiences in general but was irritated when we arrived 14 minutes early and we're not allowed to check in until the scheduled appointment time.  Vet saw us promptly so irritation subsided.  Overall experience was very good and Vet, Stephanie LaGrone was awesome! Read Less

Dr. Lagrone and the staff that she has now are the best! she is definitely different from the rest. She genuinely cares and alway aims for the right treatment plan that is best for my dog Sophie. Dr. Lagrone talks to you as a fellow pet parent and not just a vet. She is thorough and very detailed. Staff is kind and you can tell they all truly care. Great team! Read Less

The Veterinarian failed to introduce herself, she had "stuff" in her hand, grabbed my puppy, and started to put something in nose/mouth (???)...then, without any comforting or development of rapport with the puppy, she "goosed" him harshly in the rectal area. She failed to listen to heart and lungs. When she took the sample specimen from the puppy's ear, she jammed it down carelessly. The Veterinarian did not return to tell me the findings of the ear specimen. "Someone else" brought medication and handed it to me without instructions as to what the medication was for...one person said the medication was for yeast; another person said the medication was for bacteria. I am moving to another Banfield Pet Hospital where the caregivers REALLY CARE for our companions!!!!!!! The Banfield Pet Hospital described above is located at 3300 N Central Expressway, Plano, TX. /wjy 29 December 2015 Read Less

Ever since Dr. M moved to another location thos place went down in all aspects.  The staff was disorganized and unproffesional.  The replacement vet was unapproachable and unfriendly.  I have three dogs so I  spend quite a bit for their health plans and additional services. I would think there'd be some small part of professionalism from the staff.  They would call me multiple times per day conflicting on their call details and appointment confirmations and cancellations.  Plus they overcharged my boyfriend for several services I did not authorize or was made aware of.  Their entire operation is a flop stay away... I now drive all the way to Allen for my dogs services. Read Less

Worst experience with a vet. Came in with my dog with what looked like bloat and the vet agreed that it may be bloat. She couldn't diagnose with certainty without full body X-ray and full blood work. With would have been $2000.00. We did a half X-ray after I asked why a full if she suspected bloat. She still couldn't diagnose and she didn't feel comfortable diagnosing so she sent it to the specialist. The specialist said it could be bloat, but didn't diagnose as bloat. She then referred me yet to another clinic and said they could take care of my dog overnight and they may tell me what's wrong. My dog was fine the next day but I did spent $1000.00 for having a couple of vets tell me someone else should do their job. Read Less

I called early morning and told them my puppy had gotten bit by another dog and asked if they provide payment plans since I am tight on money and vet bills can be high... I was told by a Dianne that I would get a call right back, but I never did. So much for caring about our pets... Read Less

Dr Samson called every day to check on our very sick fur baby. She also referred her to a specialist which very well may have saved Mocha's life. I highly recommend Dr Samson and all the support staff as their standard of care is excellent! Read Less

Awesome vet office, there was a wait but no more than any other doctor's office and the staff was amazing.  The vet was very caring and answered all my questions they didnt make me feel rushed or silly for caring so much about my fur baby. Read Less