Dr. Pilkington and the entire staff offer professional care to our furr-babies! It is obvious that they care about each pet's individual needs and that they know their "stuff!" From the caring office staff, to the docs, lab techs, and interns, your pet will receive excellent care! We wouldn't trust anybody else with the health of our family members! Read Less

Custer McDermott Animal Hospital in Plano is the BEST! We took our Morkie to this Animal Hospital after she had been attacked by a Pitt Bull. My two boys and I were all very shaken up as well as our little pup was quite roughed up. Not only did they tend to my puppy PERFECTLY, but they also were so kind and caring for us humans, too! We will definitely be going back to this office. Dr. LaGrone and her staff at Custer McDermott Animal Hospital are wonderful!!! Thank you Dr. LaGrone and Staff!!! Read Less

We were so incredibly impressed with Dr. Pilkington, the office and staff!!! Dr. Pilkington was very personable, he took a lot of time with our little rescue dog and was extremely thorough. He obviously wanted to address everything our dog needed to make her life better! The office offered a pleasant waiting lobby while we waited for blood results and the staff was friendly and helpful to all our needs. We recommend Custer McDermott Animal Hospital to all and will continue to use their services! It was a very nice experience and we feel that our dog is in the best of care!!! Read Less

We LOVE this vet office! The staff is so nice and caring. We had a puppy who needed a lot of attention over the course of 2 weeks and they were so happy to help us and I could never imagine going to any other veterinarian. Very knowledgeable staff as well. Read Less

The Staff and Veterinarians at Custer McDermott Animal Hospital have been wonderful and I've been impressed with their professionalism. Dr. Pilkington has been great working with my cats Sophie/Scruffy and I highly recommend this Clinic. Thank you for taking care of my critters.... They thank you also- bkn Read Less

Great Vet! I love all the doctors here. There are four doctors and I have seen them all. The office staff is very courteous and professional and the technicians compassionate. I wouldn’t take my animals anywhere else. Read Less

Let me start off by saying that the vets at this hospital are very good if you are so blessed as to be wealthy. On our last visit to this vet we realized this hospital is all about the money. It was extremely disappointing. My puppy was extremely sick with Parvo and needed to be hospitalized in order to survive. We were quoted $400 a day for 5-7 days of hospitalization. That was so far out of reach for us, it just wasn't possible. I had to come to terms with the fact that my puppy was most likely going to die. I ended up doing some looking around and found 2 other vets that were going to charge $60 and $78 a day for hospitalization plus meds respectively. It is beyond me and I will never understand how a practice committed to helping animals would place treatment for a dying puppy so far out of reach. That is wrong on so many levels for both the animal and the family. Read Less

Let me start off by saying that the vets at this hospital are very good if you are so blessed as to be wealthy. On our last visit to this vet we realized this hospital is all about the money. It was extremely disappointing. My puppy was extremely sick with Parvo and needed to be hospitalized in order to survive. We were quoted $400 a day for 5-7 days of hospitalization. That was so far out of reach for us, it just wasn't possible. I had to come to terms with the fact that my puppy was most likely going to die. I ended up doing some looking around and found 2 other vets that were going to charge $60 and $78 a day for hospitalization plus meds respectively. It is beyond me and I will never understand how a practice committed to helping animals would place treatment for a dying puppy so far out of reach. That is wrong on so many levels for both the animal and the family. Read Less

Custer McDermott Animal Hospital is - without a doubt - the best place to bring your animals! We've been going there for more than 12 years and couldn't be happier. The vets are incredibly knowledgeable and treat our fur babies like they were their own. The vet techs are great and the office staff is wonderful. You will not find a better place to get phenomenal care for your pets! Read Less

This clinic has gone above and beyond the call for my fur friend Keeper. We have been battling pancreatitis for some months. I was well versed in what signs to look for so when we were out state and those signs showed up I was in complete panic. I called Custer McDermott and they found me a clinic in the area that we were in that could do the testing and handle the situation. They actually called the clinic themselves to check it out and then called me back. Keeper is doing very well. The staff is wonderful. Read Less

My shitzu had to have dental surgery by a specialists for a couple tooth extractions and I am so glad I went for a second opinion at Custer Mcdermott! The first specialist I saw made a laundry list of items they wanted to do and a quote of a couple grand price tag with it! Dr. Sunny Ruth was very informative and answered all my questions. She is very educated and knew what really needed to be done to resolve my pups issues and for a much more reasonable price! Dr. Sunny Ruth along with the rest of the staff took great care of my baby! Couldn't be happier with them! Read Less

I brought my dog Ghost in for an emergency situation at 3pm on a Friday. I had never been to this vet before and just walked in. The staff was so accommodating and fit in my baby to see the vet in between appointments. He required extended care and the Dr. and Staff stayed well past closing to finish taking care of my dog. I was more than impressed and so thankful this office and staff. Read Less

Back in May of 2016 my little guy came down with a pancreatic attack. I tried his regular vet and they told me he would have to wait until 4 pm for an appointment! I called Custer McDermott and they were able to get us in within the next hour. Dr Whitworths care was excellent! Thanks to her thorough exam and quick response, he was immediately hospitalized and cared for by wonderful technicians and staff. Thank you Dr Whitworth, excellent techs and staff!Read Less

I have had many vets. I just switched to Custer McDermott Animal Hospital and Dr. Pilkington. Both are wonderful! I have 2 twin kittens - Sugar and Spice. The care and explanations of them has been the best I have seen. Highly recommend them. Read Less

This was the second time I called McDermitt veterinarian hospital off of Custer Road to get pricing both times they could not give me pricing I simply asked them if they had a computer in front of them where they had all the information and the first time I had called for my senior dog that is 16 years old and when I called it was about three years ago so she would've been 13 and they could not give me pricing and the lady was very rude I decided to give them a second try because they are close to my house and we just got our third Maltese and I wanted to check pricing to get her spayed and to get her rabies shot the young girl that answered the phone said that she didn't have pricing again !!!! I said OK well do you not have a computer in front of you ? And she says I do but I'm not sure how to get to it I'm new at this - and then she started asking me questions about our dog I give her the answers and she says well I do know that you will have to be charged for the first examination fee which is fine but if you're going to charge a lot of money to spay a dog and get a rabies shot I would think that the first visit examination fee would be free ! I mean I would have transferred her records over so they would not have to be any examination fee but again this lady was very rude and this was the second try so this was not just a first time give a bad review I am the type of person that will give a five star if someone gives a three star service I'm giving this veterinarian clinic a one star because I have called two times in three years and both times they were hateful so if you do not want rude , hateful people to work on your sweet precious animals do not go here ! And again I have never been here just bad experience over the phone Read Less

We have been taking our Frenchie's there for years. They are wonderful! Recently, when our older Frenchie "Amorette" passed, they were so sad and sweet with her. The treated us all, including our younger Frenchie with such tenderness. They truly love the animals they care for. I wouldn't go anywhere else. Read Less

We've taken our two dachsunds to CMAH for the past year plus and they have been nothing short of terrific! We've developed a great working relationship with Dr. Alexandra Brewer who has cared for our two dogs who are at both ends of the age spectrum and have varying needs. She's balanced professionalism with also "keeping it real" in our interactions, with the bottom-line goal of ensuring the best for our pets. We couldn't recommend them more strongly. Read Less

Just moved to the area and brought my dog here for a last minute issue. The staff were all so nice from making the appointment on the phone to the techs and the vet. Professional and kind. They were very patient with my skiddish dog. The vet was thorough and took his time answering our questions and explaining things. I never felt rushed. Highly recommend!Read Less

We have been customers since 2001; a phenomenal team of experts that make our pets feel loved; as they are at - the Giorgetti family sincerely thanks each associate from the front desk, techs, and all veterinary care - you guys areRead Less

I've been taking my dogs here since this amazing place opened. Dr. Cinclaire and Fr. Pilkington are knowledgeable, they never cease to amaze me. The entire team is friendly and treat my fur babies with the care and love you would expect from the best group in North Texas! Read Less

I have been using Custer McDermott since moving to Allen 4 years ago. I have always loved going to this clinic. The facility is always clean, the staff is friendly, and the vets are kind and knowledgeable. Unfortunately over the past few visits we have noticed  that the prices have gone up significantly. I wondered if this was just the norm and contacted 4 other vet clinics to get a quote based on the exact services from my last visit. Turns out it was not normal. I was quoted $60 to $100 less for the exact same services from nearby clinics. Since I love this clinic it pains me to say I will not be returning. I just hope others notice the price hike and the Vets at Custer McDermott make a change. Read Less

I have been going to Custer McDermott for the past couple of years after moving to Plano with my Shih Tzu and they have always been pretty good to deal with although a little pricey. My average was about $300 with all of the annual lab work, etc... This last annual check up was $410 and the Girlfriend just took her dog in for an annual check up and it was $960. Something has changed with this place and it isn't for the better. They are slower and less involved with the Humans bringing their animals in. I recently added a new Shelter animal to the family and she had a full vet check up with a clean bill of health and I have all paperwork. I as going to start taking her to this vet, but after trying to get Heartguard for her with documentation, they wanted me to bring her in for a handshake visit and I assume that would be $75-90 plus the 6 months of Heartguard costs. Ridiculous. As you can see, I did give them a middle of the road rating due to the good history, however, they now have issues they need to overcome before they will get my business back. I will take my dogs to another clinic that will be at least 40% cheaper and likely more convenient for me as I drove out of my way a bit for the appointments. Read Less

My wife and I have been bringing our dogs here for years, and it's so nice having vets and technicians, as well as the front office staff, care almost as much for them as we do. Bottom line: This is simply an outstanding animal hospital. One of the best, hands down. Read Less

Dr Pilkington is such a tender heart and has taken great care of our puppy. Gave me information on all my choices not just his preferences. He was even kind enough to"teach" my kids about what he was doing during his exam. Gave them a tour of the different areas of his clinic. The staff is so friendly and accommodating. Check out is in the exam room so no need to wrangle your dog while trying to pay. Very well run by good people! Read Less

Custer McDermott Animal Hospital is by far the BEST animal hospital I've ever been too. I tried another animal hospital once and I regretted it. Never again. My cat has allergies and skin issues and Dr Cinclair specializes in this area and he is wonderful. I have seen the other doctor's as well and receive the same excellent care. I can't say enough about the staff and assitants who are friendly, courteous as well as compassionate too. You won't find a better place for excellent veterinary care.Read Less

Marianna has exceeded our expectations as a groomer! I let my puppy go too long between cuts and she was VERY matted. Marianna kindly but firmly explained that it would be kinder to Molly not to comb these out or cut out chunks of fur. She then explained that Molly needed a somewhat close overall cut and she set my expectation that it could be a disappointing look at first glance, but was necessary and she would do the best she could to make it pleasing. When we picked up Molly,my husband and I were so delighted! Marianna had crafted an adorable look and this is now our go-to cut. Thanks, Marianna- you really know what you're doing!Read Less

New to the facility and I wish they would have allowed me to follow and watch the treatment. Mine came out happy and there seems to be no lingering side effects. It was indeed an ordeal for the 1 hour plus waiting. Read Less

I have been using Custer McDermott Animal Hospital for my dogs for at least 12 years now and they are so good I don't plan to ever go anywhere else for veterinary services. Everyone is knowledgeable, helpful, caring, and I have full confidence that they will do what is best for us. Specifically, my youngest dog was diagnosed with ideopathic epilepsy about a year ago, and Dr. Pilkington is doing a wonderful job of helping us manage the illness. He, and everyone at the clinic really care about our animals, and try their best to help us keep them as healthy as possible. Read Less

2/2/2016: I read the review before I took my dog to visit but I ended up with disappointments. We've been asked to wait in a tiny closed room most of the time during the visit. My dog was very anxious but nobody seems care or wanted to help. They took her for treatment at the back of the office and refused me to watch. (In that sense, if they put her in closet for 10 mins and doing nothing, you won't be able to know!!!). It turned out to be a stomach upset but I still had to spent $300 on 5 different kinds of pills. Seriously? how do you want me to feed her 5 pills a day? I tried to blend in her food but she puked more. What a waste of money! I'll never go this place again!2/11 Update: Their manager contacted me after I left previous review and apologized for the miscommunication. We scheduled another visit to redo the physical test and credit me back. This time we had another doctor. He's very patient and nice. I got all the information I need. Tips and tricks. (I was about to add one more meal for my dog but thank god doctor stopped me telling me she is in great shape!) It was a nice visit. Thanks for taking customer reviews and experience seriously. Read Less

My dog had a tplo surgery today and the whole staff was talking about it! I got ooooh you're the tplo today and I have to say the doctors not only took care of my baby but they also took care of my nerves on sending her to have the surgery. From check in to check out felt very very grateful for everyone there! Read Less

I couldn't be more pleased with the professional, yet warm care that was used while Dr Cinclair was seeing our family pet. (Ollie the Aussie) As well as very nice facilities, friendly support staff, a nice touch included a convenient pay by debit card option, and schedule the follow up visit right inside the exam room, so I was able to skip stopping at the front desk on the way out. (Not getting pulled around the lobby while attempting to put my debit card back into my wallet) Well played Dr Cinclair! Read Less

We have three babies with fur and all are seen at Custer McDermott Animal Hospital.  Their staff are very friendly, we love Ms. Vicki, she always says hello with a smile and a big compliment towards our children with skin and fur!   We have a big German Shepard dog and he turns into a puppy when we bring him in.  We know this place is also trusted by many Plano Police Officers to take care of their dogs, that right there, speaks volumes when it comes to confidence and quality care. Thank you to the staff at Custer McDermott Animal Hospital! Read Less

I had a great experience taking my dog to Custer McDermott. The doctor and staff were caring and put me and my dog at ease. They gave him everything he needed and not one thing more. The Vet Tech even looked up pricing on his ongoing flea & tick meds for me to get the best pricing possible. We will be returning for regular check ups and as needed treatment. Read Less

Excellent personalized care for my fur babies. The facilities are very clean and the staff is very friendly. I was impressed with how the vet tech and the Dr. Explained my dogs prognosis and treatment thoroughly.They even provided a cost breakdown. I was most impressed with the Thank You card hand written by the Doctor who treated my dog. Businesses don't provide this genuine gratitude anymore and it definitely made me glad a friend recommended them to me. Read Less

I love this place!!! I took my baby, Cooper to be groomed by Mrs. Connie. Cooper was out in exactly an hour just like she said he would. She bathed/groomed him, filed his nails, cleaned his ears, and cleaned his anal glands (complimentary) in ONLY 1 hour. He behaved for her way better than he did at his previous grooming salon. I really liked the atmosphere and great customer service. Mrs. Connie answered all the questions I had with no hesitation and was very helpful in suggestions for Cooper. I will definitely be returning and I recommend anyone who has a fur baby to visit this hospital. Read Less

Dr. Pilkington has been taking care of my two fur-kids for years - he shows genuine warmth and caring and I trust him completely with my babies! We moved from McKinney to Washington State for a couple of years and it was all I could do to not fly my dogs back to Dallas every time we needed to see a vet. Now that we have moved back to Texas, we won't go anywhere else! I trust Dr. Pilkington and his staff 100%! Read Less