Both staff and doctors are very kind and knowledgeable. However their pricing is well... In my personal opinion outrageous. But can you honestly put a price on your beloved pets? Well that's something you have to struggle with. Read Less

You never want to need this place, but they're here when you do need them. They're focused on your dog, not you. THAT I appreciate. The comfort and well being of my dog is paramount. The doctor I worked with got my dog thru the night and recommended my primary vet take over the next morning in an effort to save money. Granted, a checkup and just an anti-nausea injection was nearly $300 (hence the 4-star, not 5-star review), but it could've been worse! I'm glad to know this place is here in a pinch. Read Less

I am so thankful for the staff here. They kept my cat two nights pre-surgery and one night post-surgery when his regular vet was closed. They were very caring when we brought our cat in very sick during the middle of the night. Our cat might not be with us if it were not for this facility and its staff. I am so very thankful that we have this emergency vet near us. They let us go to the back and see our cat each night when we dropped him off. We were really impressed with the cleanliness of the facility and the professionalism of the staff. Read Less

Top notch group. Took my small dog in because he wasn't able to move his back legs. In A panic I rushed him here and within 2 minutes, he was taken for vitals and within 10 minutes Dr. Hoyt had a diagnosis and a plan for treatment. Gave a very non invasive plan of treatment to start. He was kind, and explained everything in detail including the cost. I could not have been anymore pleased with the service and care we received from the staff and especially Dr. Hoyt..... Read Less

My cat was very sick early one morning, and we quickly found this after hours hospital. We were able to be seen quickly upon arrival, and they immediately began diagnostics. The staff was caring and professional, and got to the bottom of the issue immediately. They were also able to recommend a facility for us to transfer our pet to after they closed for continued care. Our cat is back to her normal self, and we are so grateful for the services this hospital provided us! Read Less

This place was absolutely horrible. I came in with my small dog who had been bitten by a copperhead about an hour earlier. I checked in and paid and was made to sit and wait. I complained and they moved me to a room. He stayed overnight and was transferred back to my regular vet the next day. He got worse and ended up needing to leave my regular vet and come back to this place for the weekend. A very long story short, the staff delayed treatment for over 36 hours and then gave my dog an unnecessary surgery after telling us he would die without it. They said he had pre-existing conditions and when I shot that down said his decline in health started before coming to this clinic. We got the hell out of dodge on Monday morning and went straight back to our regular vet. Within 3 hours of being with my regular vet, my dog made a complete turn around. He spent 72 hours at this facility and never made any noticeable changes. I will NEVER come back here. And don't even get me started on the desk staff. They were the worst people I've ever been around. They were cold and calloused. They even talked negatively about all the people in the waiting room at a not so quiet volume. One of them argued with me about a payment situation from the first time I was there. She told me I was incorrect and that things didn't happen that way and I'm still mind blown on how she knew better than I did considering she was not even there and I was. The other one wouldn't even make eye contact with me nor talk to me before payment was given. This place is absolutely horrible. Do NOT bring your animal here. They gave my dog more medicine than necessary, which resulted in multiple crisis for my pet. They then delayed treatment and performed an unnecessary surgery all while blaming me for my dog's condition. I'm very glad, but surprised that my dog made it out of this place alive Read Less

HanaBelle survive her little critical care.  We rescued her right after we had to rehome my nieces cat(I'm allergic to cats).  She has been in the hospital since Friday.  Very thankful she is better since her sickness could have been fatal.  Thanks Animal Hospital of Collin County for such great care!  The hospital staff is excellent. They are so compassionate and very helpful. Read Less

As other reviewers have stated, emergencies always happen after hours and on the weekend.Fortunately these guys are always open.We didn't know what to expect when we brought out kitten on a rainy Saturday afternoon. We were nervous and expecting to pay a ton of money and probably sit in a stinky cold room.So it was chilly and it was a bit expensive, but it doesn't smell! On top of that the front desk staff was great. They were friendly, fast acting, and provided information about what we could expect from our visit (including charges) right up front. As other animals came in with various conditions and severity of emergencies, everyone was treated the same. If there was an acute situation, a tech came out and got the animal immediately to begin exam and treatment while the human finished paperwork. It is a great system.They take money for the office visit upfront, it was $115 the day we were here. And then collect other charges after the visit is complete. In our case they brought us a written plan of treatment and the costs before they did anything. The tech on duty that day was named Sal. He met us in the exam room, answered our questions and asked his own, then took our kitten back for an exam... so we think the dog stepped on her and she had been non-weight bearing for almost 24 hours. Sal was great, personable and gentle with the kitten.We met the vet, and he had a hard time explaining things in common English. He was prone to use doctor speak. It was a little frustrating, made me feel stupid. I tried a couple of times to ask clarifying questions, even rephrasing medical terms to what I thought he meant, but he still didn't explain things very clearly. So... we left him to finish his work. We sat in the lobby and watched Harry Potter movies.After the X-rays and (I guess) a phone call with the expert, the doc called us back to the exam room to discuss findings. He still was hard to understand and he recommended we see a surgeon.On check out, they were again great. They gave our kitten a little badge for bravery. Silly, but sweet. What's nice, though is they included the names of all the humans who helped us that day. Made me feel like we had a connection and a safe place to have our animals taken care of when we are under duress.On the way home, I read the report and discovered that it said something different than he even told us! I called back for clarification and he acknowledged the mistake and offered some clarification. Surprisingly he was pretty good on the phone. Although he was stammering and trying to correct himself more than listening. We are now in for the surgery consult. Turns out I did understand the report correctly! The specialist is making some excuses for why he would have made those mistakes. I get it... but I read the report and understood it and he told me the wrong information. We still needed a consultation. We are getting it all worked out. But it diminishes my trust in the clinic. I would not want to come back here and risk getting the same doctor. All that said I witnessed great care being taken for all the animals. I saw someone collecting the remains of their pet and they were very kind to him and had a sweet little box wrapped beautifully for him. A dog came in after a seizure and another with an allergic reaction and another after being attacked. Everyone was attended to quickly and treated with kindness. Just if you need X-rays, take a moment read the report ;) Read Less

So much for good service! I didn't even give this place a chance until I found another one on George Bush in Richardson. My dog had eaten a wasp and her face was swelling. I called and was put on hold (figured because of the holiday). After 15 Minutes of being put on hold a woman answered. (kenya?) she was very short and just kept saying "uh huh" and "ok" repetitively. Once I was done explaining what was going on I asked where the facility was located she then said "if you google it our address is on the website" seriously... so I did google it. Except I found one in Richardson and received exceptional service there. You think even with it being a holiday you'd get exceptional and caring service but I guess that's not the case. I'd recommend going to that one before this place. Read Less

When your four legged family member needs emergence vet services at night/weekend/holidays you want the ER for them. We have been twice (2006 & 2017) with two different cats and appreciate the service and attention from the staff and vet. It can be a busy place and you might have to wait awhile depending on the nature of the illness/injury of your pet or others. We paid $115 up front and then additional costs depending upon the treatment. Bring your pet's medical records as it will help you explain the 'patient' history to improve treatment choices and options.. The vet doesn't speak dog or cat. And make sure your 'pet sitters' know about the place as well as the regular vet just in case. Read Less

When your four legged family member needs emergency vet services at night/weekend/holidays you want an ER for them. We have been twice (2006 & 2017) with two different cats and appreciate the service and attention from the staff and vet. It can be a busy place and you might have to wait awhile depending on the nature of the illness/injury of your pet or others. We paid $115 up front and then additional costs depending upon the treatment.  Bring your pet's medical records as it will help you explain the 'patient' history to improve treatment choices and options.. The vet doesn't speak dog or cat. And make sure your 'pet sitters' know about the place as well as the regular vet just in case. Read Less

I guess if your pet is having a problem at 3am then you don't really care where you go, but I suggest getting something else lined up besides this place. I came in at 3am and was immediately greeted by 2 people. They took my dog and checked me in. My dog seemed to be doing fine so they put me in a room with her and told me there was 1 other in front of me. After 2 HOURS, I poked my head out and asked what was going on. The expected answer was that more urgent needs have come in during the last 2 hours. I went back to the room and - lo and behold - before I could sit down the vet assistant came in and said the doctor could see my dog now! He took my dog and went off - that was it. After debating for 10 minutes as to whether or not I should see what is going on, the doctor came back with my dog and said she is fine. He explained everything to me and was mindful of the costs of going to an ER (the only reason I didn't give this 1 star),and told me to see my vet for certain tests when they opened. He was helpful. He told me to wait in the lobby and I will be checked out shortly. I went into the lobby and after 20 minutes of standing there looking at the receptionist, another dog came in and she left her desk. I just left at that point because I had enough of waiting with no knowledge of what is going on. Maybe it's just me, but I want to know what is going on when I'm in a situation like this because I'm rarely in one (thankfully). Again, I'd rather find a place that walked me through the stressful situation my dog and I were in. Read Less

Our first and only visit here came when our cat (who was older and we knew had kidney problems) fell very ill over the weekend. We decided the cat should not wait for his scheduled visit the next day with our regular vet, and went here just because it was close by. We were seen reasonably quickly. The vet ran tests and told us the disease had progressed beyond hope. We decided to put our cat to sleep. We felt they were compassionate and spot on about the illness. On our next visit with our regular vet he said the cat probably had a stroke and he agreed entirely we had done the right thing. We downgraded to four stars from five only because we wish the vet here had told us about the stroke. Nevertheless I would go here if one of our other pets had an after hours emergency. Read Less

This is one of the saddest places I've had to visit. Over the years, we've had to put to sleep three pets at this facility because of age/illness. Each time, it's been heart-breaking but the veterinarians and staff have made it easier with their professional demeanor and support. They use the two-shot method of putting an animal to sleep so that the first one allows your pet to drift into unconsciousness. It's peaceful. We've also taken pets here on two other occasions after hours and were very pleased with treatment rendered. Is it cheap? No. Worth it? Absolutely. Read Less

Pet emergencies always seem to happen on the weekend so thank goodness for places like this. My sweet little Maltese had a sudden onset of symptoms that made me believe she got into medication or something. I rushed her to the hospital and they were quick to act. I was so reluctant to leave her overnight and the Vet and staff were so sympathetic about my anxiety. They encouraged me to call during the night to check on her status, which I did at 10pm, 1 am, 5am... (you get the picture). Each time, they gave me full details on her condition that helped somewhat. By the next afternoon, I was able to pick up my little girl. She was as perky as ever, mouth stained by charcoal but happy. I am truly thankful for all Dr. Arnold and the staff did for her. This facility is pay in advance. I understand why they have to do it this way. So it gets expensive quick. So before they even start, you pay $114 for the Dr. to even see your pet and before they begin treatment.  Even though my baby was only there 1 night, I had to pay for two nights in advance and treatments she may or may not need. When you pick your pet up, they refund any services that weren't used. The only reason I dropped a star, was because of the waiting room. Near the waiting room seating there was blood on the floor that was starting to dry. I don't want to get into the whole blood borne pathogens stuff here, it's an ER so these things will happen. But we were there for quite so time and unfortunately so was the blood. Pet parents are already very upset having to come into the ER, seeing that doesn't help with that anxiety. Totally minor incident, but don't let that deter you for coming here when you have a pet emergency. Read Less

SHAM! Horribly over priced, preying on our concern for our furry family members. Took dogs in with a scare of them chewing on sugar free gum. There were only 6 pieces in the pack and they didn't ingest any significant amount. I took the vet the package they chewed on so they could see. They had me call an outside pet poison number that cost $50 per pet only to be told that they would have had to ingest more than 50 times the amount of gum that was in that pack. You would think an emergency vet would know how much sugar free gum it would take to become toxic and not charge nearly $500 just to make my dogs throw up and discover nothing in their vomit. NEVER GOING BACK!!!! Will drive an hour away if necessary to avoid this place. Read Less

Very understanding staff. When i took my puppy there an they kept him over night i was told he slept in the lap of a employee there. They gave him a nickname aswell. Cutie pie was typed on his medicine bottle.Read Less

They got the job done. However, they seemed a bit haphazard in that questions I already answered were asked again. Also, they had ME calling an outside service to provide them with advice on how to treat my pet. I give 3 stars instead of 2 because my experience here many months ago was much more positive.Read Less

Best team of professionals! Brought our large dog to the hospital after he ate a dark chocolate and espresso bean bar.  Tuck was aggressive and hyper, but the medical team was kind, patient and supportive.  After the injection, charcoal treatment and mild dog food to take home, it was only $300. A bargain to have our precious pet home safe and well. So thankful for this amazing animal ER near McKinney! Read Less

I don't think I'll ever be returning to this Emergency Vet. I brought my 7 month old Chihuahua in the other evening with a bloated stomach . The girls at the desk were great, it was the Doctors I didn't care for ... obviously with her being so young and small I was very concerned . I feel as if the doctors were not actually listening to what I was saying . They quoted me for blood work and x rays , which I am not upset about . ($700+) I said that I'd like for them to do the X-rays to see if anything is blocking her up . They came back, not even showing me the x rays and said she was fine .. 3:30 am she started puking multiple times . I took her to my normal vet the next morning and they had to RE - X-ray her ... they pulled up both of the x rays and it was apparent that you could see something blocking her up . I spent another $500 the next day to get her re- looked at . I just feel as if they weren't very thorough and just were trying to make money . I emailed them during their non business hours for someone to contact me and nobody ever did . Just not happy at all and want a refund on my X-rays . Read Less

This is extremely expensive and inexplicably slow. Additionally, they separate you from your pet, which seems a little unusual. I came here with a puppy emergency, and while I don't regret that, I probably should have done some research on other facilities. Unless you have an actual, life-threatening emergency, wait until your normal veterinarian is available. They have a better relationship with your pet and are more sympathetic to worried owners. I'm not going to say "stay away," but I'll never voluntarily come in here again. Read Less

Such fantastic compassion and care from the staff and doctors. We took our "fur baby" who had been with our family for 10 years into the EAHCC center with a sudden and unexpected condition. Bear was not just an average family pet. He was so special, loving and protective. But he was hurting with a stomach condition we had no knowledge of. The staff were quick to bring a gurney to comfortably take Bear out of our car because he could not walk and weighed 125 lbs. The other staff and doctors were quick and sensitive to Bear's medical needs and our concerns for him. They advised us of our options for surgery without having their own monetary gain in mind. We appreciated the doctor's honest assessment that the surgery likely would cause him to be in more discomfort and pain. Sadly we had to part with our baby. The staff were so compassionate with our sadness and were so gentle with Bear. We're thankful for their honesty and quality of care. Our baby is gone and we've struggled with the sudden loss. In today's mail delivery was an exceptionally nice and thoughtful handwritten card from the staff. This is above and beyond what we ever expected. Thank you to these exceptional people. Read Less

Awful. Great people and care, but utterly disorganized. They charge you $50 for each :15 minutes you are late on pickup but make you sit around waiting for an "estimate". If they had any organizational sense they would have a generic estimate- say $500- and just charge that. Utterly stupid. I'll find a place with better back office planning next time. Read Less

Recently a pup was brought into your office. He was turned away because of your fees to treat him & no options to try. At the least you could have recommended another ER. He had 15 seizures that night. His family brought him in & you wanted money; treated him but it was too late because of your incompetence & he had to be put down. When she paid $800 of the bill with care credit, & most likely not the right treatment, you then told her she could not take his body home until she paid more money ($97) & you told her that she had to have that within 72 hrs or you would dump his body. What kind of vet is that cold and callous to a grieving family? No one should go to this ER to have their pet treated! Drive the extra miles & find a more compassionate & professional vet who may be able to save your pup's life. Avoid Dr. Christian Hoyt who sentenced this pup to death by his incompetence. Run free at the bridge little Christopher. You were loved so much by your family and will be so missed. Read Less

Pg 2 It breaks my heart for her and her daughter. And when someone called and spoke to you ... Dr. Christian Hoyt, one of the most inhumane Vets She has ever spoken to. He was very matter of fact and did not care. Asked me to call back tomorrow and speak to Nathan their Business Office Manager. I hope no one in your family ever need help with one of there pets and they get treated like you treated my friend !! This world is full of hate and what ever happen to compassion for one another. This makes me sick and so do YOU !!!! RIP Christopher ���������������� Read Less

After previously having a bad experience, Dr. Hoyt quickly turned my next experience into a great one. He was very informative and understanding. He tried his best to get a quick DX so that it wouldn't cost me a fortune. He kept me updated and educated the entire visit and when he was in the room all of his attention was on my sick shepherd. I am so thankful he was there for us through that tough time. Thank you Dr. Hoyt! Read Less

They took great care of our cat that had a high fever and was sick. We thought she was going to die and we are so glad that we took her there because they gave us better advice and care than our normal vet. They kept her overnight at the animal hospital on the weekend with an IV in her arm and the nurse was so sweet on the phone when we kept calling for updates. It is expensive by they offer a service that no one else has in the middle of the night on weekends. It was worth the money to save our pet's life. Read Less

Our English Bull Dog came down with an eye issue over the weekend of which we decided to bring her in Sunday night as noticed things were going bad to worse from a pain and 'pawing/scratching' her face/eye from the discomfort.We called in ahead and were told it was on a walk-in basis so there were quite a few pets in the holding area and the exam rooms were booked, plus the lobby backlog.Over all, we got in at about 10:30PM and walked out about :15amAM.Our vet's answering machine suggested we come here.Once we got in and they took her to the back holding area, we filled out the forms and paid the required $115 exam fee prior to any diagnosis and waited int the lobby with more pets (mostly dogs) coming in from having eaten grapes, raisins etc.We were sent off to the exam room about 11:30PM (Our Bull Dog was in the back exam/holding area) and waited till about 12:00AM when the Dr. K. Boister provided initial findings and requested a Corneal Staining (to see what was going on from a damage, scratch, injury perspective - $55 and approval) which was a no brainer.  The results a few minutes later came back positive for a Corneal Ulcer that looked (from the picture) that it was there causing the irritation but we hadn't noticed her pawing at her face until that late afternoon with her tears thinking it was allergies (they are an allergic breed). and we typically put her vet issued eye drops when we know she's going to play outside for extended time as with the heat way these last few weeks it's a go do you business and get in.At any rate, our ER visit was a good thing because they prescribed her pain meds and eye drops (different than what we had in our Bull Dog Medical Kit).  There is no price for a pet but we left having paid $275, money well spent.This morning (7 hours later after the ER visit) I call our Vet (a bull dog specialist in Prosper) and the admin tells me to hold, and I get to speak directly with Dr. Whitworth and he tells me that Dr. Boister's assesment was faxed over earlier in the morning hours (talk about great paperwork follow up - we brought her records for their info upon check-in at ER Animal Hospital of Collin County) and that he agrees with the meds and treatment plan.I would give them 5 stars but the waiting was the down side, but it was a Sunday night (late) and there were a lot of other pets etc and no clue as to when we would be updated, seen etc.Knowing our personal vet stated he was glad we had taken her in to get treated as soon as we realized things were getting worse and the right diagnosis and the diagnosis and meds prescribed leaves us feeling we made the right choice for our 10 month old bully. Recovery has started with the great staff at Emergency Animal Hospital of Collin County.  We'll be seeing our vet in 3 days as a follow up. Fingers crossed for a speedy recovery.. Read Less

Went to this place in November, dog was very sick. They took him back waited about hour and a half. Came out fist thing they wanted was to show us how much we would be paying. Said they thought he had the flue. Gave them 700.00 told us come back in the morning before 8 to pick him up or we would be charged more money. Got there had to pay another 800.00 bucks to release him. He was still not doing well. So we found a vet close to us. Took him I'm and was told he was poisoned. So the emergency clinic did noting but give him oxygen. Would never go back. There all about money not taking care of you pet! Read Less

Walked in at 1:05 am and still sitting here waiting after TWO request to check on my dog. It is now 3:08 am and still no word... Several people have walked in after myself and already checked out. I am now one of last people sitting in the lobby 2 hours later with no communication. They told me at my last request 38 min ago that they have tested her and would speak to me shortly... Considering it  is just me and one other person in here at this time, I am confused why I am still sitting here for answers.  Complete fail for this clinic due to lack of communication and disrespect for keeping the clock ticking when they clearly are not busy and it IS 3am. One of the girls just left to run to the store as she told the other worker. Hmmm....3:22 am finally after asking for my dog to take home (now 3rd request) they send me back to an exam room as Hailey, front desk tells me she is not well but if you want to take her home you can. Well no one could have told me this sometime in the last 2 hours? I explain my frustration and she just tells me "mam we had a dog pass away earlier".  Earlier meaning prior to me coming in or earlier like in the last hour they have not been busy??? Also, I would like to add what caused me to get up and ask if they had forgot me was bc a gentleman just brought his dog in and they took him right back in to a room as I am still waiting after 2 hours to get in to a exam room. Once I get in to the room, I tell the vet my frustrations and he agreed with me that they (front desk) should have communicated better with me. He did apologize. I am 110% UNHAPPY with this visit and how poor I was treated. If you find another after hours vet, I assure you will have a much better experience there. Left office after 4:45 am. I could have gone to the ER and had X-rays quicker than this (Ridiculous). To be fair Dr. bridges himself was courteous but Hailey at front desk was very unprofessional and rude! Best of luck! I will do my research tomrw and have another ER vet clinic on hand for future reference as I will not come back here! Also, if you can't handle the volume of sick animals in a timely manner, hire some help!!! Read Less

I have brought my 6 year old cat here twice in 2016, both times in emergency situations. The first occasion was in February- my cat, normally healthy and boisterous, suffered an allergy attack earlier in the week and so I took her to her normal vet at Parker Animal and Bird (a GREAT PLACE). She was okay, but 4 days later she was listless and immobile for an entire day, so I took her here since it was a weekend. I paid $115 up front, which I can understand for an ER- however, they took my cat (still in the carrier) to the back for her weighting and her check-up. I told the techs that my cat is very sensitive and frightened of the vet- that she will be aggressive and hard to control if I am not with her. She was taken back anyways, I wait around a half-hour. The doctor comes back later, with a prognosis of a high fever, and the news that the techs could not fully examine my cat because they could not get my 6 pound tabby out of her carrier. He gave my cat a shot for the fever/headache and sent her home. I let her out of the cage as soon as we got home and what do i find but my cat's front paws are no longer working- she was knuckling them as if they were numb, and she kept falling over. I have no idea what happened that evening, but I cannot help but think that maybe a tech was rough with my baby- because when I took her to our regular vet the next day to figure out the paw-issue, they said she had nerve damage- maybe even a pinched nerve- and that it would take 5-7 months for her to fully recover. Wow. I vow never to return.Then today, in July, I come home from work at 10 PM to find my cat with a limp in her rear right leg, and some kind of abrasion on the leg as well. I had no choice but to drag her to this place again, paid the fee, and was almost immediately put in a waiting room. My cat was taken to the back to be evaluated by the techs, but because it was busy it would be a while before we would be helped. Well, I got there around 10:30, they took my cat to the back around 10:45 PM- I didn't see my cat again until maybe 1:30 AM- she was alone in their kennels, scared and hungry and in pain, and I couldn't get to her. Then, when the vet finally shows up, they tell me that she was too "fractious" to be examined- that she was aggressive and violent and incapable of being helped. I could either pay $300 for X-rays after paying $160 for general anaesthesia, or get her a shot of painkiller. I took the latter, because after such awful care, I couldn't bear to give those people more money. It's 5 AM, and I am waiting for Parker Animal to open in 3 hours so I can get my cat some REAL help, in a timely manner. Read Less

The only reason I am putting 1 star is to leave this message. My sweet dog his name is tubbies. We brought him in because he broke his leg. They took him back after being there for one hour. We paid $120 just for them to see him. Then we spoke to the Dr who smelt of alcohol told us his leg was broken. Gave us a paper and said we had to pay $809 before they could help him. Myou husband and I didn't know what to do. Then I went to see if we could make a payment plan and no they can't do that. Then they asked if I had $60 to pay for a pain shot, of course I did I gave them all the money I had. And then they sent him home with just one shot and no splint. No care, because we didn't have the money. This is animal neglect. How can you just let a dog with a broken leg walk out the door. I paid $200 for nothing. And when the woman who brought my baby back out to me, she said I hope your going to take him to get this fixed it's bad. I said that's why I came here but apparently you are to money hungry to help my baby. I came here to get him help and after $200 you just send us out the door. No splint only a shot. I will be reporting this. No one should take their loved pets here they will not get the real true love and care they deserve. This was so wrong. Read Less

Spent 6 hours there with our cat with extreme drooling they gave her something for the drooling and we told them she swallowed something they took a 400$ xray didnt even look down her throat went to the local vet i usually go to they knocked her out after giving her treatmwnt seeing she had a thread in her throat opened her mouth and she had a needle stuck in her tongue very mad that they didnt do what they say they did i find that this place is just out for a rip off Read Less

Dr. LoSasso and his team were so amazing when our dog was brought in with an amphetamine overdose. Dr. LoSasso specifically took the time to talk with us in person when we visited as well as call us back for follow ups. He even followed up by e-mail to check on our dog after the first day of her being home. He also tried very hard to be conscious of billing and set expectations so that there wouldn't be surprises. The personal time that he took to let us know what was happening really helped ease our concerns that everything that was possible was being done for her. Read Less

My one star rating is a rating of the vet and NOT the facility itself. I recently needed an emergency vet to treat my friends dog that had been attacked by a coyote. I have to say, the front desk was helpful and kind as always. The vet techs that rushed out to load the pup onto a gurney were very professional and caring. HOWEVER, the vet that evening was Dr. Chris Arnold. The most pompous, arrogant, uncaring vet with the worst bedside manor of any doctor I have ever come in contact with. He made us feel like we were a complete inconvenience to him. He sent us to another emergency vet in Lewisville stating we needed to go somewhere with a surgeon. So, at 3am the techs loaded this poor pup back into our vehicle and we travel to Lewisville to the next er vet. When we arrive, we found out that there was no surgeon and there wouldn't be one for several more hours. The new vet explains that this poor pup's wounds were so extensive on her right side front and hind legs that she likely wouldn't survive the surgery, let alone survive with both legs on her right side amputated. The second trip, putting this poor dog through more pain in transport, and half the expenses occurred that evening could have been avoided. I urge you to call before taking your pet to Emergency Animal Hospital of Collin Co. If Dr. Chris Arnold is the vet, do yourself a favor and drive to the next closest emergency vet. Read Less

Brought My Dog .. Pay 115$ i was there for more than 1 hour to let me know that the seizure was due his age and for them to monitor him for one night I was to pay an amount that I was like "What".... The dr not even suggested what to do in case of a seizure... I will not recommend this place to anyone !!! Read Less

I would be remiss if I did not make time to compose a note of gratitude to the professionals at EAHCC. On Thursday March 10, 2016, my housemate of nearly 15 years passed away after a short illness. Jake, a Cairn Terrier, was as personable of a pet that I have ever had. Since he died near midnight, we were uncertain as to how to take care of his remains. The kind staff at EAHCC took care of everything for us. A week later, we received a wonderful sympathy card in the mail from them. You guys are SIMPLY THE BEST! Read Less

We had a tragic accident and sped to this vet and they were speedy, professional, and caring. The staff kept us informed and explained clearly about charges and waiting times. Their bedside manner was also much appreciated. Read Less

Hate it! Keep reading. I have a wonderful dog. He is 6 1/2 mo old and has more energy than what I know what to do with.I picked him up from his day care and he was very lethargic and this puppy is NEVER lethargic. Get him home and he goes straight to his bed and does not move. I call my Ben thinking maybe they will see him, but it is literally 2 min til close. We set up for tomorrow morning.My puppy has not moved in 4 hours, he wags his tail when pet, but that's it. He has an apt in the morning. Just sleep till then.My daughter calls me to her by the dog since he just threw up. I look and it is blood and some mucosa stuff. Put on my shoes pick up the dog and go to this place I have seen for like ever when I am on Custer.Get to Emergency Animal Hospital of Collin County.I pick up my dog and walk in, they rapidly find me a room and a technician/ nurse starts asking me me questions and taking vitals she then explains that just the initial visit to be admitted for diagnosis would be something like $150... Of course it would! Very nice and professionals skis more questions honing in to something. She goes out of the room and comes back with a possible diagnosis...Pavo, a killer disease that can be prevented by immunization, and he was. But sometimes that can still happen. AND she has a test for it that only costs $79.. . Of course it does! ( Anyone seeing a pattern here?) I ask her to tell me what the symptoms are and I do a mental check. Many of them do not apply but I understand where she got the idea. She offers a second opinion from the vet that night. Well, yeah! She leaves and gets the Vet.Dr. Kristen Boister walks in and introduces herself (I think to my self how young she is! ... But then I realize MAJORITY of people are probably younger than me. A mini late-late-midlife crisis of sorts passes in seconds) and she gets down to business, slightly measuring me up and mainly wanting to determine what is wrong with my dog. I say measuring me up because I think she was trying to determine if I was a know it all, a helicopter "dad" to my dog or if I genuinely had reservations of the diagnsis.  She asks questions... Many questions about  everything from diet to color of stool. I answered best I could and then and I kid you not... She wets her finger and sticks her finger in my dog's ass pulling out some...content, looks at it and says I think you are right about the parvovirus.( ok, ok, she did not wet her index finger with her mouth AND she was wearing gloves AND she used lube. But she really did pull out what she did!) She goes out of the room and comes back saying "I want to take an X-Ray and a blood test. And it will be $575 for it ( or something like that)... Of corse you do! I check checking balance and transfer money in... Go ahead.She comes back with the X-rays and explains and shows me that my puppy's esophagus does not close at all and that it causes food to just fall out of his throat and out...regurgitation vs throwing up. Sometimes when he does that the food gets inhaled and that is what caused the pneumonia he had then.She goes out of the room and I made a big mistake...Usually, Yelp is great at gauging a business, in this case the last bunch complained about being charged for everything...Dr Boister comes back in and I am armed with the yelp's populous opinion.She brings a paper explaining that she had a new bill for me saying that the "golden level of care" will be for my dog to spend the night and get an IV with antibiotics. The bill? $1200 dollars! ... Of course it is!I tell her that I'm taking my dog home and not to worry, I have an appt in the morning.She looks at me and  says. I will have you sign papers saying that I am taking my dog home without vet consent. She looks at me and says "He could die tonight if you don't leave him here.Yelp is in my head, I am pissed! I explained that I have read Yelp and many people have complained about the price gouging and the high pressure tactics.... Every time you are about to do something you come at me with a bill I tell her.I realize what the alternative is to keep running procedures and then send me a bill. I get confused on why I am so pissed. I told her that this feels like the most predatory scheme and that I was feeling manipulated. I told her that I could not determine if this was true or salesmanship.She offered to refund me the $150 and I could go to another ER vet and get a second opinion. I chose not to and to let them keep my dog over night. I was mad and felt they where screwing me.Get my dog the next day and take hey dog to his vet. I tell my vet to look at all the charges and all the stuff they did and tell me if anything was out of the ordinary or excessive. Hours later I talk to my vet and she said Dr. Boister did a great, efficient diagnosis, and  that the prices are reasonable for an ER.My worries where unsubstantiated and in I owe them a apology.  I will take my dog to them if I ever need an ER vet. Read Less

We took our pregnant Chihuahua here 1 hour after she started into labor.That was at 9:00 PM. We had called ahead to make sure they knew we were coming. When we arrived, Dr Ramirez examined her and we told her our Veterinarian had said that the puppy was large and she would not be able to deliver it herself. This is why we were at an emergency facility. They allowed her to labor until 3:00 AM. At this time they finally got to her. By this time the sac was protruding from her vulva. She was exhausted. When the Caesarian Section was finished , they informed us that Sara was fine. The baby had died. This puppy was kicking around all day prior to surgery. When asked why they didn't do the surgery earlier, Dr Bridges said it was because they had other surgeries to do that obviously took precedence over hers. They should have told us this and we would have taken her to another facility. This beautiful, sweet puppy did not have to die. Read Less

Do yourself a favor and don't go here.  An emergency vet is always a gamble -  you never know what sort of vet you'll get. We got Dr. C D Smith, our bad luck.  I can only describe her as vain and thin skinned.  She wants you to shut up and listen to her diagnosis, and don't you dare ask any questions.  They gave my cat a shot of pain medication and sent us home.  Later that night we get the vet's report to pass on to our regular vet.  There's some info in there about my cat, but mostly it's her arguing with us on paper. Wow, how professional. On top of that, she gave my cate made him completely weird, after assuring us that this medication wouldn't do that.  It's been 2 days since the shot, and he still hasn't slept a wink. Thanks a lot. Read Less

Read the reviews; sadly, this place is all about getting as much money as possible out of you. They get you for $125 up front before you even get past the front desk, which I get, being a "hospital." Then they take your dog and "examine" them and "evaluate" them in the back, giving you a B.S. excuse about how the vets "have to stay in the back..." Our dog was there due to stomach pain and hadn't eaten all day and didn't have too much water. Then the vet comes out and gives you their opinion, and then proceeds to offer all kinds of "tests" and "observational treatments" that will cost you $1300, which of course, they want right then.Do yourself a favor and tell them they are full of shit. They gave me some pain meds and of course charged me another $25. My dog couldn't wait to get out of there, lapped up water in the car and ate like a champ when she got home. We gave her the meds and she's out to sleep. I'll follow up with my own vet. So, unless you just want to piss away money, avoid this place like the plague, which I'm sure they'll be happy to test for, if you have the cash. Read Less

I didn't browse reviews when my dog ate an entire rotisserie chicken while we were gone for an hour. We just needed a place that was open and can do something. We called this place and asked for advice. We know it is bad for dogs to eat cooked chicken bones so we were worried. The lady that answered said she couldn't tell us what to do, some dogs can process the bones, some dogs cannot. In actuality, she just didn't want to be liable for anything - which I understand but hot damn, don't sound so disinterested!We called another location and they told us to immediately go in for an X-ray. Being that the competent location was in Richardson, we just went ahead to this location since it's closer to us.We got her in - spent a shit ton of money - only for them to hold her in the back and what? Feel her sides? I don't know. But she didn't even get X-rayed. There is NO sense of urgency at this place. Everyone is just so lazy and robotic. No one was worried or even explained what they were going to do. They just took my dog and told us to sit in a room. They had the audacity to suggest inducing vomit. Uhm, okay, so you want to make her vomit f*cking chicken bones? To what? Rupture her esophagus? Did you guys get your certificates online? Or did you just design and print one off?The doctor came back and gave us a stomach coating pill to protect her from the bones passing through. He literally sounded like he just read this from a book in the back. Zero confidence. Zero knowledge. Just 'oh you do this and give it to her three times a day'.  No one explained anything! I got more from the McKinney Banfield the next day. Please, if you love your pet, do NOT go here. Read Less