Disappointed!! I 'had' been a VCA Animal Care Hosp. for over 5 years!! The last time I took my dog to get groomed, they lied to me. When I dropped my pet off for a previously scheduled appt., I une... Read More
Disappointed!! I 'had' been a VCA Animal Care Hosp. for over 5 years!! The last time I took my dog to get groomed, they lied to me. When I dropped my pet off for a previously scheduled appt., I unexpectedly got called into work. When I dropped my pet off I told the receptionist of my predicament. I told her that I wouldn't be off until 5 pm and since I knew that they closed at 6 pm I wanted to make sure that there wasn't a problem later. Autumn told me, "oh don't worry, if you're here by 6 then we will leave him in here w/the door open so that u can get him, or in the back in the fence for u!!" I called several times while enroute when I got off, my last call to Autumn was when I exited GWBush tollway at Preston. When I got to the VCA hosp at approx. 6:15 pm, Autumn was inside w/the door locked playing possum not answering the door, and had my pet locked up in a cage in the back! I waited for someone to come out and called the police. When they came out they told me that I couldn't get my dog because they couldn't check me out! I could not believe how rude, and vulgar she was. I told her that I was not leaving there w/o my dog,so make the appropriate arrangements for my bill, i.e. e-mail it!! She declined to help me at all!!! Told me that he would have to stay there until the following day! Well, I persisted and Autumn finally called whoever she needed to call, which she could have done earlier....but, no!!! But when I tell u that I am not leaving here until I get my dog, then I am not leaving....
Needless to say I got my dog and paid the following morning via the phone. I spoke w/the office mgr and she was just as rude, and argumentative as the rest of her personnel. I had/have no intentions of ever visiting that place of business again. Not once did they tell me that if I were not there at a certain time that they were going to try and hold my dog hostage. Because I could have made other arrangements, but they were like....no problem!! Bunch of ignorant women!!
Also, once while my dog was there getting groomed they advised me that he a seizure and no one could explain why??? Stay away!!! Read Less